Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    He was resident director of Chicago's famed Second City and house metaphysician for Saturday Night Live, a talent in his own right, and one of the brightest and wackiest theater gurus ever. Jeff Griggs was a student of Close's at the ImprovOlympic in Chicago when he was asked to help the aging mentor (often in ill health) by driving him around the city on his weekly errands. The two developed a volatile friendship that shocked, angered, and amused both of them--and produced this hilarious and ultimately endearing chronicle of Close's last years. With all the elements of a picaresque novel, Guru captures Close at his zaniest but also shows him in theatrical situations that confirm his genius in conceptualizing and directing improvisational theater. Between comic episodes, Jeff Griggs gives the reader the essentials of Close's biography: his childhood in Kansas, early years as an actor, countercultural exploits in the 1960s (he toured with Ken Kesey and the Merry Pranksters and designed light shows for the Grateful Dead), years with the Compass Players and then with Second City, and continuing experimentation with every drug imaginable, which pretty much cost him his health and ultimately his life. He was comedian, director, teacher, writer, actor, poet, fire-eater, junkie, and philosopher. Being a really good actor does not necessarily guarantee that you will be a very good improviser, Close liked to say. Being an actual, complete, hopeless, wretched geek in real life doesn't disqualify you from being a solid improviser, either. He approached improv the same way he conducted his life--in bizarre, dark, and dangerous fashion. Guru captures it.

    But it is even more rare that the artist actually possesses the range of gifts to pull it off. St. Vincent is such an artist. And St. Vincent: Words + Music is such an experience. Armed to the teeth with words, wisdom, grit, and wit to spare, St. Vincent’s new addition to Audible’s Words + Music is a deeply personal meditation on an artist’s discovery of their authentic self-tracked through the lyrics and influences of her Grammy-winning catalog of music....

    Marina Abramovic: The Artist Is Present accompanies an exhibition at The Museum of Modern Art that documents approximately 50 of the artist's ephemeral time- and media-based works from throughout her career. The book also discusses a unique element of the Museum's retrospective, live performance: a new work created for the occasion, and performed by Abramovic herself; and re-creations of the artist's works by other performers-the first such to be undertaken in a museum setting. The book spans over four decades of Abramovic's early interventions and sound pieces, video works, installations, photographs, solo performances and collaborative performances made with the Dutch artist Ulay (Uwe Laysiepen). Essays by Klaus Biesenbach, Chief Curator of Media and performance art at MoMA, and four distinguished scholars examine Abramovic's ideas of time, duration and the reperformance of performance art as a way to extend it into posterity. The Artist Is Present also includes a CD with audio commentary by the artist that guides the reader through the publication. The artist is present not only in the exhibition but also in the experience of the book.Born in Belgrade just after the end of the Second World War, Marina Abramovic was raised in the Serbian Orthodox Church (her great uncle was a Patriarch and a canonized saint in the Church) and left Yugoslavia in 1976, having already established herself as a performance artist, living in Amsterdam and eventually New York, where she presently lives.

    Toklas had rented in the Rhone Valley, Stanzas in Meditation is one of Stein's most abstract and complex works. It is almost as if Stanzas was conceived as a mirror opposite of The Autobiography of Alice B. Toklas, penned in the same year. The latter, written in a more direct and normative language, brought Stein international acclaim and resulted in the attention she received from 1934 on, while the former remained unavailable until its publication, after her death, in 1956. To Stein readers and admirers, however, this is one of her most important works, a poetic achievement central to her canon. From John Ashbery's groundbreaking essay-review of Stanzas in 1957 to Richard Bridgman's 1970 publication, Gertrude Stein in Pieces, poets and critics have recognized the importance of this masterpiece.

    Stern, domineering, fiercely loving, Lotty Kneen—born Dragitsa—was always tight-lipped about her early life and family history. She rebuffed Krissy’s curiosity and forbade her from taking the trip back to the old country that might have satisfied it.When her grandmother died recently, Krissy finally felt at liberty to explore the questions that had nagged at her for so long. In The Three Burials of Lotty Kneen Krissy sets out with a box containing her grandmother’s ashes, intending to trace the old woman’s early life in Slovenia and Egypt, and perhaps locate some remnants of family. Along the way she uncovers the extraordinary story of the colony of Slovene women who became the nannies of choice for the wealthy Italians of pre-war Alexandria—and identifies as best she can the places where Lotty’s restless, demanding spirit will be at peace.

    This guide to stage management, aimed at aspiring stage managers, features all they need to know when staging a production, including methods which employ computer technology.

    She has spent her career on both sides of the auditioning process, both as an award-winning casting director who has worked with Harold Prince, Bernard Bertolucci, and James Ivory, and as an accomplished actor herself. In this highly informative and accessible book, Merlin provides everything the actor needs to achieve self-confidence and artistic honesty–from the most basic practical tips to an in-depth framework for preparing a part. Filled with advice from the most esteemed people in the business, such as James Lapine, Nora Ephron, and Stephen Sondheim, and charged with tremendous wisdom and compassion, this indispensable resource will arm the reader to face an actor's greatest challenge: getting the part.

    In this compact guide, Rick Steves covers the essentials of Naples and the Amalfi Coast, including Pompeii, Vesuvius, Positano, and Amalfi Town. Visit Naples' Archaeological Museum, the Pompeii Forum, or the cathedrals and beaches of the Amalfi coast. You'll get Rick's firsthand advice on the best sights, eating, sleeping, and nightlife, and the maps and self-guided tours will ensure you make the most of your experience. More than just reviews and directions, a Rick Steves Snapshot guide is a tour guide in your pocket.Rick Steves Snapshot guides consist of excerpted chapters from Rick Steves European country guidebooks. Snapshot guides are a great choice for travelers visiting a specific city or region, rather than multiple European destinations. These slim guides offer all of Rick's up-to-date advice on what sights are worth your time and money. They include good-value hotel and restaurant recommendations, with no introductory information (such as overall trip planning, when to go, and travel practicalities).

     His legendary course on auditioning has launched hundreds of successful careers. Now in this book he tells the all-important HOW for all aspiring actors, from the beginning student of acting to the proven talent trying out for that chance-in-a-million role!

    You have survived 100% of your worst days. My relationship with my covert narcissist left me confused, broken, and utterly drained. I didn’t think anyone could ever understand what I went through. Trying to explain it was hard enough. He didn’t yell, he didn’t hit, yet no one had ever caused me so much pain and then turned around and said I had only myself to blame. That’s what makes covert narcissists so dangerous, they’re so subtle and quiet, masters of deceit. If you feel like you have been pushed to the brink of insanity, losing control, forgetting who you even are I want to let you know that you are not alone. What helped me eventually overcome my deep attachment to my narc was understanding how the mind of a narcissist works and understanding what was going on in my own head while all of this was happening. By identifying the nature of the covert narcissist, recognizing the abuse cycle, and understanding the manipulation tactics I was able to finally stop the madness inside my head. In this book I go over all these points as well as reasons why we’re attracted to the narcissist, why they’re attracted to us, and most importantly tips on moving on after experiencing this type of abuse. Here Is A Preview Of What You'll Learn... The Abuse Cycle Manipulation Tactics Brain Chemistry and Abuse Why We're Attracted To and Who Attracts The Narcissist Tools for Recovery Don't let the covert narcissist fool you any longer , download your copy today! Available now for only $0.99!

    Delany, whose theoretically sophisticated science fiction and fantasy has won him a broad audience among academics and fans of postmodernist fiction, offers insights into and explorations of his own experience as writer, critic, theorist, and gay black man in his new collection of written interviews, a form he describes as a type of "guided essay." Gathered from sources as diverse as Diacritics and Comics Journal, these interviews reveal the broad range of his thought and interests.

    This book will stay with me the rest of my life. ...I wish this book could be distributed to every church and made required reading." Amazon Reviewer AndreamsCan a gay person change--with the help of Hugh Hefner and Jesus Christ? Few social issues ignite such passion from all sides. For those who see homosexuality as immoral and a sin, the notion of "gay marriage" is intolerable. For those who are gay, being demonized and shamed is simply intolerant. Bryan Christopher's life has been spent straddling this great divide.As a boy raised under the blinding Friday Night Lights of the Bible belt of Texas--from the playground to the pulpit--one message was clear: "queers" deserved to be smeared. And at the dawn of puberty, Bryan knew he was in trouble: he was staring limply at the pages of his dad's Playboy. That's when the hiding began. And in his neck of the woods, it left him with one option: change! "Hiding from Myself: A Memoir" chronicles the author's zealous crusade: from ringing doorbells for Jesus in the Castro of San Francisco to sorting through Hugh Hefner's dirty laundry as a butler at the Playboy Mansion; from the beer-soaked trenches of his UCLA fraternity house to wholehearted immersion into "ex-gay" conversion therapy.With this raw and moving testimony, the author offers healing and a fresh perspective on perhaps the most divisive cultural issue of our time. Bryan's story is not a "gay" story or even an "ex-gay" story; his is a human story--a testament to the innate universal need for love. And the things that can sometimes get in the way...

    Its portrayal of college party life is still imitated on campuses across America - toga party, anyone? Now, nearly thirty years after the movie hit cinemas, there are no taboos left and Chris Miller can finally answer the fans who all want to know one thing: was it really like that? The answer: Yes - but much, much more out of control! Here, for the first time, are the real stories of Alpha Delta Phi. Like the one about the frat brother who entertained the house by lighting his hair on fire - not the hair on his head, however. Or about the pledge who trick-or-treated around campus in a very revealing jack-o-lantern costume. Or about initiation night when a frozen hot dog became very painful for two rushes.

    The cruel bon mot which has its sting drawn from the laughter that ensues. It was Oscar Wilde who pointed out that no comment was in bad taste if it was amusing - and if for that reason alone it is worth while preserving these delightful examples of verbal dexterity.