Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    From the author of Kiss My Tiara comes a funny and poignant collection of true stories about women coming of age that for once isn't about finding a date.

    E. Poynor. For less than twenty percent of what you paid for that grande maple-choco-frappa-machacino latte you'll spew out your nose while reading this book, you can learn about an aspect of Alaska most people never think about: everyday life in Alaska. Of Moose and Men: A Skewed Look at Life in Alaska provides a unique insight into the Land of the Midnight Sun, where laughing about the trials unique to the country is better than giving up.

    Already the family screw-up, she can’t afford to fail. And nobody - absolutely nobody! - can learn of the colossal mistake she made with the best man during a weak moment last spring. It was wrong, and there will not be a repeat. Absolutely not. Even if he is the sexiest thing on two legs.Blake Riley sees the wedding as fate’s gift to him. Jess is the maid of honor, and he’s the best man? Let the games begin. So what if he’s facing a little (fine, a lot) of resistance? He just needs to convince the stubborn blonde that he’s really a good boy with a bad rap. Luckily, every professional hockey player knows that you’ve got to make an effort if you want to score.But Jess has more pressing issues to deal with than sexy-times with a giant man-child. Such as: Will the ceremony start on time, even though someone got grandma drunk? Does glitter ever belong at a wedding? And is it wrong to murder the best man?Caution: May cause accidental aspiration of tea or coffee. Do not read in a public place where loud laughter is inappropriate. Contains hot but hilarious hockey players, puppy cuddling and a snarky pair of underwear.

    That is until Chase breaks her heart and leaves her for another teacher at the school. Now Shel is left broken-hearted and trying to figure out what she wants while watching Chase and the home wrecker make moon eyes at each other. Enter Matt Fuller, Shel's friend for the past 5 years and the perfect rebound. He's gorgeous, smart, funny and fits into Shel's idea of the right guy. Only problem is there may be more there than just a simple rebound. Is it a way to fill a void left by Chase, or is there more smoldering between these two friends? Find out what happens when the bell rings and the teenage drama ends and the adult drama begins. Who says being a teacher is boring? They obviously haven't met the teachers at Carver High.Warning: this book contains the following adult content.Sex and nudity: Yes!Profanity: Hell yes!Alcohol: That too!

    Fans are going to love it, and newcomers will be pleased and startled by his intensity and originality. The images are vivid and the voice is honest and powerful.”—Stephen King, author of Duma Key“Ryan Adams writes with equal parts precision and recklessness; the blood he draws from the text is easily as unnerving as its unapologetic tenderness. He is proof that poetry will find its writer.”—Mary-Louise Parker, actress“Infinity Blues is Ryan Adams at his personal, unforgettable best. Strong and beautiful and funny and pure. Like all his work, it’s soul poetry of the highest order.”—Cameron Crowe, filmmaker“This is much better than reading a friend’s journal. It’s more like watching somebody you love in the bathtub talking to himself. You’re like, wow, he’s even good at taking a bath. After reading Infinity Blues (which I think is a great title), I give Ryan Adams the best compliment I ever got—and the only reason for reading anyone’s poetry. Ryan, I really like your mind.”—Eileen Myles, author of Cool for YouRyan Adams may be known primarily for acclaimed albums such as Cardinology, Heartbreaker, Gold (which includes the popular hit songs “When the Stars Go Blue” and “New York, New York”), Love Is Hell, Cold Roses, Jacksonville City Nights, and Easy Tiger, but the world renowned singer/songwriter has always been a poet and fiction writer at heart. With the release of Infinity Blues, his nonmusical writing is for the first time ever unveiled in book form. Mr. Adams’s work rings of an emotional authenticity that provides perhaps an even deeper insight into the man than is revealed through the songs that have resonated with his hundreds of thousands of fans the world over.RYAN ADAMS is usually performing in some city on the globe at any given moment with his longtime band the Cardinals. Adams is known for his prolific nature, which in the last ten years has produced various international hit albums. Adams has also produced Willie Nelson’s Songbird album and contributed to records by Toots and the Maytals, Beth Orton, the Wallflowers, Counting Crows, and Cowboy Junkies; additionally, he has appeared on CMT’s Crossroads with Elton John. He was a longtime Manhattan resident before relocating to France in 2009, and he listens to A LOT of heavy metal.

    But William's been in LA for three years, and Neve's been slimming down and re-inventing herself so that when he returns, he'll fall head over heels in love with the new, improved her.So she's not that interested in other men. Until her sister Celia points out that if Neve wants William to think she's an experienced love-goddess and not the fumbling, awkward girl he left behind, then she'd better get some, well, experience.What Neve needs is someone to show her the ropes, someone like Celia's colleague Max. Wicked, shallow, sexy Max. And since he's such a man-slut, and so not Neve's type, she certainly won't fall for him. Because William is the man for her... right?

    But while she might be confident in every other area of her life, she's carting around a full set of baggage when it comes to sex and seduction. If she wants to get her crush's attention, she'll have to step out of her comfort zone and make him take notice... even if it means tutoring the annoying, childish, cocky captain of the hockey team in exchange for a pretend date....and it's going to be oh so good.All Garrett Graham has ever wanted is to play professional hockey after graduation, but his plummeting GPA is threatening everything he's worked so hard for. If helping a sarcastic brunette make another guy jealous will help him secure his position on the team, he's all for it. But when one unexpected kiss leads to the wildest sex of both their lives, it doesn't take long for Garrett to realize that pretend isn't going to cut it. Now he just has to convince Hannah that the man she wants looks a lot like him.

    Bestselling author Haywood Smith and her pals have lots of personal experience in the joys, sorrows, pitfalls and flat-out hysteria of Mother-in-Lawness. Now, Smith, a very Southern mother-in-law's humorous advice to mothers-in-law everywhere. From the multiple offers a handy and fun booklet of pithy advice to mothers-in-law everywhere. Smith's sassy observations and gentle wisdom are delivered with her trademark southern charm, packing the sweet, heady punch of bourbon ice cubes melting in a mint julep. The Twelve Sacred Traditions of Magnificent Mothers-in-Law is the perfect gift book for showers, engagement parties, family celebrations or just to share with that special DIL (Daughter-in-Law) or SIL (Son-in-Law). It can even safely be given to a Mother-in-Law

    

    Her longtime boyfriend-turned-fiancé, Ben, unceremoniously dumped her—on Facebook—while she was trying on dresses for the big day.When the usual remedies—pints of Ben & Jerry's, sweatpants, and a comfy couch—fail to work their magic, her best friend, Grace, devises a plan to get Abby back on her game. She and Abby are going to spend the summer in Newport, in a quaint cottage by the sea, enjoying cool breezes, cocktails, and a crowd of gorgeous men.But no matter how far away they go, Abby and Grace discover that in the era of social media—when everyone is preserving every little detail of their lives online—there is no real escape. Dating has never been easy. But now that the rules are more blurred than ever, how will they find true love? And even if they do, can romance stand a chance when a girl's every word and move can go viral with a single click?

    Remini is widely known for her work in the comedy TV series The King of Queens.In this memoir, Remini goes into great details about all aspects of her life, including, but not limited to, how she was introduced to the church, how she coped with raising a family, how she handled her acting career as well as her interactions with other celebrities who were also involved in the Church of Scientology.SummaReads Features:* Chapter Summaries: Clear, concise and easy to understand descriptions, key concepts and important details.* Chapter Key Takeaways and Points: The most important concepts of each chapter containing at least four specific bullet points.Advantages of SummaReads:* Spend less time reading and more time enjoying and understanding your favorite books.* Discover important detailed analysis you may have missed the first time.* Learn key concepts in simple and efficient manner.* Use as a "cheat sheet" and reference to quickly access important information.* Focus on critical information and eliminate unnecessary details.* Can be used as an effective study aid.

    Every year, Elna Baker attends the New York Regional Mormon Singles Halloween Dance. This year, her Queen Bee costume (which involves a funnel stinger stuck to her butt) isn't attracting the attention she'd anticipated. So once again, Elna finds herself alone, standing at the punch bowl, stocking up on Oreos, a virgin in a room full of thirty-year-old virgins doing the Funky Chicken. But loneliness is nothing compared to what Elna feels when she loses eighty pounds, finds herself suddenly beautiful...and in love with an atheist.

    Ready to live life her own way and to experience things she's only ever heard of from the jarheads in her father's unit, she's on her way to college at San Diego State University.Thanks to her new roommate, Harper is introduced to a world of parties, gorgeous guys, family, and emotions. She finds herself being torn in two as she quickly falls in love with both her new boyfriend, Brandon, and her roommate's brother, Chase. Despite their dangerous looks and histories, both men adore Harper and would do anything for her, including taking a step back if it would mean she'd be happy.