A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

    Gervase Phinn has collected together from his bestselling Dales books his favourite stories about children, and includes some poems from his popular Puffin poetry books.

    Whether through his writing, live appearances, tweets, or thousands of hours of videos and podcasts, his work has been seen by many. He’s set two Guinness World Records, earned the ire of legendary baseball players, penned two novels about an alligator fighter pilot, raised thousands for charity via custom Super Mario Bros. levels, and works a side job as a professional wrestling manager. These are the stories that people already know. Before jumping headfirst into the public eye, Ryckert’s history was just as unique. He’s been a Catholic schoolboy and an insufferable movie theater employee. He’s befriended the insane and almost been stabbed. Time and time again, he’s taken long shots that have inexplicably paid off in ridiculous ways. Dan Ryckert’s history of unlikely events didn’t start in 2009. They were happening for 25 years prior to that, and the details can be found in The Dumbest Kid in Gifted Class.

    Keep your eyes on them. Oh, and make sure you have insurance.’Not the most comforting words of wisdom, but probably the most useful for a trainee vet, Jo would say. From well-equipped surgeries to windswept hills and ramshackle barns, Jo has to be able to diagnose and treat any animal, at any time of the day or night. It’s not quite as easy as James Herriot made it seem.Jo’s final year of training saw her race from rectal examinations of cows to spine surgery on a Great Dane, and from treating an eventing horse with a heart problem to inserting a contraceptive implant into a monkey.And then there were the owners – the tough guy who sobbed when his cat was diagnosed with cancer, the woman who was convinced her dog was embarrassed by its stomach upset, and the farmer who loved his cows as much as anyone loves their pets.Gruelling days of animal treatments and visits combined with long nights of study and revision made Jo’s final year of training the most demanding and rewarding year of her life. Her book tells of the highs and lows, the pets that stole her heart, and the lifelong friends that she made – with two legs and four.

    Comedy and Error Simon Day, star of the Fast Show and Bellamy's People tells the shocking, sometimes sad and hilariously funny story of his life so far Full description

    He thought his only career choice would be a life of crime. Fifteen years later, he was one of Britain's most successful comics, playing live to half a million fans a year as Roy 'Chubby' Brown.COMMON AS MUCK! tells an incredible story of hardships, heartbreak and, ultimately, success. From an impoverished childhood with his abusive father, to his brand of comedy too rude for television and his determined fight against throat cancer, COMMON AS MUCK! is a frank telling of a remarkable life, laced with Roy's irrepressible humour.

    Showing that you can put in work to change your life while having fun, the practices are full of whimsy and delight. Jacqueline decided to spend every day of 2017 devoted to her own happiness. She wrote every single day about the things she does to honor her joy, and used these writings to create this 365 day step-by-step guide, so she could teach you how to shift to BE and live in a “high for life” frequency of happiness too—no matter where you are at in your life right now. She started writing these for herself, but has a little sneaky intent to touch your heart every day and initiate new learning, understanding, knowledge, and wisdom for you to get closer to your true, authentic happy self. Through light, bubbly, cheerful passages, each day teaches you to find happiness, use those sour lemons, and shift yourself into a “high for life” frequency where you can reach happiness anywhere at any time.

    He was drawn to trouble like water to a sponge.After experiencing a troubled childhood during which Alan was in and out of children's homes - after being put into care at the tender age of eighteen months old - Alan was a teenager in 1981 when he was sentenced to life in prison for murder during a robbery that had gone badly wrong. He served thirty-two years in various prisons throughout the United Kingdom. This book tells the truth of what goes on behind prison walls and exposes the level of inhumane treatment and brutality that Alan had to endure throughout his thirty-two year journey, during which he never stopped standing up for human rights.Fighting against the degrading prison system of the late twentieth century, Alan helped change the historical humiliating slop out and weekly shower that hundreds of thousands of prisoners had to adhere to throughout the centuries. The battle came at a cost though as it meant more time behind bars, time spent mainly in the segregation unit.Powerfully detailing the way prisoners are treated on a daily basis, Life in Strangeways is a gripping tale that will change the perception of Alan Lord: convicted murderer and riot leader.

    The inspiring story of a true NZ hero who overcame childhood neglect to become a successful scientist and businessman, and who has saved millions of lives in the third world.

    He is a software engineer at a reputable company and has a girlfriend whom he loves a lot.Yet, there is something missing in his life. He is not even close to being happy.Only after losing his girlfriend, he realizes what the reason for his unhappiness is.He realizes that he is caught up in the wrong career.With time running out, he knows that he must switch to a new career — one that makes him happy.But, is 24 too late to do that? Is he making a mistake?Find out as Keith follows his heart in pursuit of an impossible-looking dream.

    Tenzing throws off the staid life of a bureaucrat to roar across India on an Enfield Thunderbird, travelling light with his possessions strapped on the back of his bike. On the nine-month motorcycle journey without a pre-planned route or direction, he encounters acquaintances who appear to be from his karmic past: from the roadside barber to numerous waiters and mechanics— fleeting human interactions and connections that seem pre-ordained. Life on the road is full of pot holes in more ways than one, but Tenzing acquires a wheelie’s sixth sense. He is unfazed by suspicious hotel receptionists or other unkarmic sceptics who take one look at his dishevelled, unkempt appearance and ask for an advance, or a deposit or both. Tenzing’s views on life and death, friendship and love are informed by a certain dark humour. But his conviction that everything revolves around the sacred bond that humans share with each other and with the universe is deeply felt and inspiring. Sometime singer with a Gangtok band, a dabbler in vipassana meditation and a supporter of a monk's school at Mangan, Sikkim, P.G. Tenzing is self-confessedly at a mid-life crisis point and ready for all the adventures this world has to offer.

    After growing up in an Irish Catholic household, he was sent to a grammar school run by priests, from which he eventually emerged unscathed. A combination of O Levels and rock ’n’ roll led him into the bowels of Manchester’s club land, where he worked alongside strippers and Chinese strongman acts while revising the War of Jenkin’s Ear.Testosterone and guilt struggled for mastery in his lapsing Catholic chest and trousers until testosterone won and, with guilt still on his back like Quasimodo’s hump, he toured the dancehalls of Northern England in a VW panel van, taking rock ’n’ roll to one-horse towns where the horse had bolted.Warm, nostalgic and very funny, Mike Harding’s memoir of his early life in post-war Manchester is as idiosyncratic and engaging as the man himself.

    and I am wide awake because the man of the house has decided that he needs to perform a series of complex manoeuvres that involve him balancing on his left elbow. When I fell asleep last night, there was a baby lying next to me. Her smelly diaper is still wedged on my head but aside from this rather damp clue, I can't seem to find her anywhere. I could ask my mother-in-law if she has seen the baby, but she may just tell me that I need to fast on alternate Mondays, and God will deliver the baby back to me . . . Full of wit and delicious observations, Mrs Funnybones captures the life of the modern Indian woman—a woman who organizes dinner each evening, even as she goes to work all day, who runs her own life but has to listen to her Mummyji, who worries about her weight and the state of the country. Based on Twinkle Khanna’s super-hit column, Mrs Funnybones marks the debut of one of our funniest, most original voices.

    Mostly from the USA and UK, they bring into sharp focus the extent of the abuse of our critical life-saving services.With cartoons to depict calls and hyperlinks to take the reader to the original audio (some of them released in the public domain by the police and ambulance services in order to show the world how badly a minority of individuals will misuse valuable resources), this book promises to amuse and shock every right-minded person who understands what these services are here for.The author and illustrator are professional front line paramedics, so they know a thing or two about the subject; and from calls to the police for directions to 999 rants about the lack of buses, they have experienced their fair share of such stupidity.You won't believe some of the calls that have been made in the name of personal crisis. You simply won't believe what some people think is an emergency!

    A quick advert on a dating site was the start of an erotic journey which saw her dine with adult babies, get swept off to New York, fall madly in love with a Wall Street hunk, discover her appreciation for rubber uniforms, involve herself in a superbly sexual liaison with a couple, receive oral sex on a train platform and spend the evening with an Irish Leprechaun with a fixation for anal love eggs . . .In her explicit and candid Internet diaries, Porter takes us on a highlycharged sexual adventure through the minefield of dating in the big city.Witty, perceptive and very rude, Diaries of an Internet Lover is the best one night stand you'll ever have.