It was reduced to dust. Soon I had to admit that there were things far beyond the scope of my rational mind.' What is it that draws one to a mystic? What is it like to know at close quarters a man whose powers are beyond the conscious mind? What does it feel like to be fulfilled spiritually, to feel understood, to stand revealed? As Ismita Tandon and Swami Vidyananda Om explore their feelings for Om Swami, their baffling experiences with him, a secret world of mystical phenomena lights up. They talk about the intimacy of their daily lives with Swami, observing his sheer power, his simplicity, his empathy for every living creature he encounters and the care with which he chooses every word he speaks, no matter how big or small the matter. They speak of his beauty, his divinity. What emerges is a moving portrait of devotion and trust, and the startling image of a saint who was able to inspire such depth of feeling.

    At once an outsider and an integral part of her ancestral home, Kamala struggle to fathom the intricacies of class, caste and language.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Crowned emperor of Hindustan at the age of 13, he was mature enough to choose his friends carefully. Enemies and dangerous courtiers, on the other hand, were dispatched mercilessly. For his courage and generosity, his love of the arts and universal justice, history gave Jalaluddin Muhammad Akbar an enduring label - 'Akbar the Great'.

    A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

    It was there where she first saw a lamb being born, giving her the drive to defy her urban roots and become a professional shepherd. She never looked back.In this uplifting and inspirational memoir, Hannah shares how she broke the stereotypes of her 'townie' beginnings, took risks and faced up to the challenges of being a young woman in a male-dominated industry, and followed her heart to become the Red Shepherdess. But behind the beautiful landscape, talented sheepdogs and eye-catching red hair was a steep learning curve. The physically and mentally demanding conditions she faced as she chased her dreams to build her own Cumbrian farm taught Hannah the values the holds true, including community, leadership, patience and resilience.In Call Me Red, Hannah gives a unique insight into farming life and reveals a mindset and determination that proves no matter your background, with hard graft (and a loyal sheepdog) you can make your dreams a reality.

    Pregnant and married at the age of 11 to cover-up this horrible tragedy she shares how she overcame it all to be a successful business woman, mother and friend. This is a must read for anyone who suffer with forgiven people who have abused you as well as stopping the cycle of abuse in your life.

    Born in the lap of poverty and having battled against unimaginable adversities, Dhoni’s rise from being just another small-town boy to captain of Team India is a case study in B-schools. With grit, guts and matchless self-belief, Dhoni led India to an ICC World Twenty20, an ICC 50-over Cricket World Cup and an ICC Champions Trophy triumph, as well as the number one ranking in Tests. Although he’s had his fair share of disappointments, for MSD, failure has been yet another motivation to work hard and succeed.MSD: The Man, the Leader unveils Dhoni’s struggles during his growing-up years, analyses his career as a cricketer and captain par excellence, and reveals his innate leadership abilities by speaking to luminaries from different walks of life including Harsh Goenka, Vineet Nayar and Dhanraj Pillay in a jargon-free, easy-to-read style. Replete with examples of Dhoni’s strong personality and inspiring leadership, and marking one decade of his entry into the Indian cricket team, MSD: The Man, the Leader will reinforce the belief: Yes, I CAN.

    These stories span characters and emotional states with canny details that touch the depths of your soul. Picturing the complexities of love, misery and mystery, the stories try to gnaw your heart like never before.• What does a flower teach us we often fail to see?• “The belly is an ungrateful wretch.” Is it true?• Ever wondered about the sparseness and illusions in life?• Does death put an end to true love?• Have all the ascetics won over their emotions?With the power of simple language, this book transports the readers to a world scarcely thought of in our bustling lives. The allegories maintain an intense rhythm of life prompting the readers to perceive things from a unique angle.“A whole bookful to make you think, cry, think again and move on.”

    

    . . [A] mega-ambitious project' —The Hindu 'A gem of a book that is a joy to read . . . You can almost touch and feel the centuries and millennia as they pass by' —Tony Joseph'Deepens our sense of the wonder that was India' —Pankaj Mishra'Illuminating, absorbing and a joy to read. I defy anyone to peruse it and not feel richly rewarded by its insights' —John KeayA BRILLIANT, ORIGINAL BOOK THAT REVEALS INDIA'S RICH AND DIVERSE HISTORIESWhat do we really know about the Aryan migration theory and why is that debate so hot?Why did the people of Khajuraho carve erotic scenes on their temple walls?What did the monks at Nalanda eat for dinner?Did our ideals of beauty ever prefer dark skin?——————————Indian civilization is an idea, a reality, an enigma. In this riveting book, Namit Arora takes us on an unforgettable journey through 5000 years of history, reimagining in rich detail the social and cultural moorings of Indians through the ages. Drawing on credible sources, he discovers what inspired and shaped them: their political upheavals and rivalries, customs and vocations, and a variety of unusual festivals. Arora makes a stop at six iconic places—the Harappan city of Dholavira, the Ikshvaku capital at Nagarjunakonda, the Buddhist centre of learning at Nalanda, enigmatic Khajuraho, Vijayanagar at Hampi, and historic Varanasi—enlivening the narrative with vivid descriptions, local stories and evocative photographs. Punctuating this are chronicles of famous travellers who visited India—including Megasthenes, Xuanzang, Alberuni and Marco Polo—whose dramatic and idiosyncratic tales conceal surprising insights about our land.In lucid, elegant prose, Arora explores the exciting churn of ideas, beliefs and values of our ancestors through millennia—some continue to shape modern India, while others have been lost forever. An original, deeply engaging and extensively researched work, Indians illuminates a range of histories coursing through our veins.

    While hard work, passion and focus emerge as winning lessons, delicate and tender learnings from Dr Mohan's life, such as empathy or spirituality, are not forgotten.Written in Dr Mohan's sagacious and affable voice, and peppered with examples of his bold and unusual ideas such as planning a diabetes expo or conducting a country-wide diabetes study, this book is a behind-the-scenes account of a person honoured internationally for delivering path-breaking care to hundreds of thousands of people with diabetes.

    Attempts to tell the reader through stories what India is, its traditions, culture, philosophical and religious beliefs customs, etc that are so variagated that it seems there are many Indias, rather that just one.

    This book puts together the information that shows:• How and why Max Muller started the theory,• The damage it has done,• Objections to it and lack of evidence for it,• The misleading dates for it,• The Sarasvati River described in the Rig Veda and geographical proof of its existence,• The date of its demise,• The false argument of no horse in Harappa,• The Urban or rural argument,• Deciphering the Indus seals,• How genetics show an east to west movement rather than a migration into India, and more.All of this proves there never was any Aryan Invasion, and that the advanced Vedic Aryan civilization was indigenous to India. (Taken from a chapter in “Advancements of Ancient India’s Vedic Culture”)

    Sambhaji had a tough childhood. His father was too busy to look after him and his mother died when he was only two. The young Sambhaji's main support came from his grandmother. When she died, he was bereft of love and care. To make matters worse, his step-mother was campaigning to make her own son the next ruler, trying to poison Shivaji's mind against Sambhaji. This Amar Chitra Katha traces the events that led up to the coronation of this wise and just Maratha ruler.