When soldiers breaking up a protest kill a deaf boy, Petya, the gunshot becomes the last thing the citizens hear--they all have gone deaf, and their dissent becomes coordinated by sign language. The story follows the private lives of townspeople encircled by public violence: a newly married couple, Alfonso and Sonya, expecting a child; the brash Momma Galya, instigating the insurgency from her puppet theater; and Galya's girls, heroically teaching signing by day and by night luring soldiers one by one to their deaths behind the curtain. At once a love story, an elegy, and an urgent plea, Ilya Kaminsky's long-awaited Deaf Republic confronts our time's vicious atrocities and our collective silence in the face of them.Finalist for the T. S. Eliot PrizeFinalist for the Forward Prize for Best Collection

    As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.

    Her parents are Jimmy and Shirley, her sister is Virginia, and her cat is Sylvester. A photo might show a happy, young family, but only a dummkopf would believe that. Jimmy's a wiseguy who relies on charm, snappy wit, and an unyielding belief that he's above the law; as his youngest daughter, Gloria is just like him. Or at least, she knows that she needs to stay on his good side so he doesn't brain her one. Jimmy is violent: he's passionate about hunting, horse races and slasher flicks, and he's prone to outbursts that have him screaming and reaching for his shotgun. Shirley, mild and meek as she is, tries to protect the girls from Jimmy's most brutal moments, but the thing with Jimmy is that it's his way or the highway. Virginia, older and wiser, tries to stand up to Jimmy. Gloria just wants to make him happy. He takes Gloria everywhere. Fishing, hunting, drive-ins, and to his parents dingy bar - a hole in the wall with pickled eggs and pickled alkies. The only place Gloria can't go is the dive where Jimmy bets on horses. It's there, as she sits and waits for hours on end, that she imagines a life different from her own. Gloria's favorite of Jimmy's haunts? Hank Piasceny's gun shop. While Hank and Jimmy throw good-humored insults at each other, Gloria talks to Hank's daughter, Susan. Smart, pretty, kind, and ambitious, Susan is Gloria's idol. She represents everything Gloria wants to be - and can be, as long as she tries as hard in school. Just like Susan tells her too. It's only when Hank commits an unspeakable act of violence, that Gloria and Susan suddenly find themselves on different paths. Hank's violence and Susan's grief serve as eerie warnings of a life to come, especially as Jimmy falls into a depression that has him making threats and reaching for his guns more often and with greater relish. Against all odds, Gloria's fiery determination takes shape and she sets herself on a path away from the cycle of violence whirling around her - in her home, in the projects, in her small New Hampshire city and even in the national landscape where the assassinations of President Kennedy and Dr. Martin Luther King Jr. and the brutality of Vietnam underscore the tragedies she witnesses up close. Gloria Norris's unconventional coming-of-age memoir jangles with electricity and suspense. The life of this gutsy young girl is unforgettable and inspiring, wrought with dark humor and tenderness. From the darkness her irrepressible pluck and determination emerges and Gloria triumphantly carves out a good life on her own terms.

    Her fist book, Pole Dancing to Gospel Hymns opened the door to Gibson's unapologetic voice, yet The Madness Vase manages to take an even more intimate look at the subjects of family, war, spirituality, gender, grief and hope. The poems' topics range from hate crimes to playgrounds, from international conflict to hometowns, from falling in love to the desperation of loneliness. Gibson's work seizes us by the collar and hauls us inside some of her darkest moments, then releases out the other side. Moments later, we find ourselves inhaling words that fill us with light. Her luminous imagery is a buoy that allows us to resurface from her world clutching new possibilities of our own. Throughout her career, Gibson's poems have always been a call to social justice. But this collection goes beyond awareness. Her images linger in our psyches and entreat us to action. They challenge us to grow into our own skin. The journey may be raw at times but we are continuously left inspired, held, and certain we are not alone. By the time you finish reading The Madness Vase, you too will believe, "Folks like us/We've got shoulder blades that rust in the rain/But they are still G-sharp/Whenever our spinal chords are tuned to the key of redemption/So go ahead world/Pick us/To make things better."

    Exploring drugs, sex, and the human condition, these stories also captures the hardscrabble culture, language, and landscape of post-industrial Detroit, from which came some of pop culture’s most compelling artists.

    The greatest sonnets ever written, by the greatest poet and playwright in the English language

    Whether the subject is barbershop mythology or a meditation on the circumstances of one's own conception, Fulghum makes us a little more aware of the richness, fullness, and joyousness of life.

    it shares my story through the darkness and the light. get comfy, put your favorite sweats on, boil some water, and make tea. crack open the pages and feel with me. hold my art upon your lap and let it become a part of you. because this story is not just mine, it is yours, too. all my love, me. [themes found within this text: femininity, mental health: depression/anxiety, self-love, sexual abuse, love, trauma, etc. a coming of age] xx

    Each chapter holds the symbol of a petal containing a multitude of thoughts crowned with passion, love, light, hope and kindness.

    But behind this archetypal small-town landscape lies a complicated past.Starting with the town's founding as a religious promised land, music journalist and poet Daniel Wolff plots a course through 130 years of entwined social and musical history, touching on John Philip Sousa, Count Basie, Frank Sinatra, and Frankie Lymon on the way to the town Bruce was born to run from. Out of the details of local history-the boardwalk in the Gilded Age; the celebrities who passed through, from Stephen Crane to Martin Luther King; sensational murder trials; the birth of Mob control; and a devastating mid-century "race riot"-emerges a universal story of one small town's fortunes. Told with grace and full of fascinating detail, Daniel Wolff's tour across thirteen decades of the Fourth of July in Asbury Park captures all the allure and heartbreak of the American dream reduced to blight and decay, with gentrification as the one hope for a return to its glory days.

    Lawless, drug-soaked, forgotten—it's where bad journalists go to die. For once-great war photographer Will Keller, that's kind of a mission statement: he spends his days floating from one score to the next, taking any job that pays; his nights are a haze of sex, drugs, booze, and brawling. But Will's spiral toward oblivion is interrupted by Kara Saito, a beautiful young woman who shows up and begs Will to help find her sister, June, who disappeared during a stint as an intern at the local paper.Cambo offers a hundred kinds of trouble that June could have got mixed up in. The Phnom Penh underworld is in an uproar after a huge drug bust; a local reporter has been murdered in a political hit; and the government and opposition are locked in a standoff that could throw the country into chaos at any moment. But June came with secrets and terrors of her own. Cambodia is not the only place she’s traveled, or the worst, and the more Will learns about her past, the more danger they both are in. . .Propulsive, electric, and filled with unforgettable characters, Cambodia Noir marks the arrival of a fresh new talent. Nick Seeley's debut novel is a powerful and unsettling exploration of loss, and being lost, and what happens when we go too far into the dark.

    Learn why some people make dream after dream come true, while others just continue dreaming and spend their lives building dreams for someone else. It's not just another self-help motivation tool of methods you must learn in order to travel the path to success. It shows you how to create powerful results from the simple daily activities of your life, by using tools that are already within you.In this 8th anniversary edition you'll read not only the life-changing concepts of the original book, but also learn what author Jeff Olson discovered as he continued along the slight edge path: the Secret to Happiness and the Ripple Effect.This edition of The Slight Edge isn't just the story, but also how the story continues to create life-altering dynamics—how a way of thinking, a way of processing information, can impact daily choices that will lead you to the success and happiness you desire. The Slight Edge is "the key" that will make all the other how-to books and self-help information that you read, watch and hear actually work.

    The Single Guy is a popular new reality series, where dozens of women are trying to woo bachelor veterinarian Austin Hawke. As the filming gets underway, though, accident-prone Chloe finds herself in one predicament after another: a wayward puck hits her in the face during a hockey game, she sprains her ankle at a dude ranch, and she falls out of a boat at high speed. But Chloe has bigger problems. The stress of her home life with her nutty but loveable Gramps and Aunt Ollie is getting to her, her job is consuming her, and painful memories from her past threaten to overwhelm her. To top it off, her co-worker Amanda is pressuring her to find a boyfriend. It doesn't take long before Chloe realizes that not having all her wishes come true might not be such a bad idea.

    As the number of balloons grew, his mother fell deeper into alcoholism, drinking away her sorrows every night in front of the television, where her love of Regis Philbin provided a respite from the sadness around her. When their house was foreclosed upon, Kenny's mother absconded with him and his beloved dog and fled for the Arizona desert, joining her heroin-addicted brother on a quixotic search for a better life. What followed was an outlaw adolescence spent in constant upheaval surrounded by bizarre characters and drug-addicted souls. In the wake of unspeakable loss, Kenny convinced a college to take a chance on him, and turned to the mentors, writers, and poets he found to rebuild the family he lost, and eventually graduated from the Ivy League with a new life. Porpora's memoir is the story of a deeply dysfunctional but loving family, and follows his life from the chaos of his youth to his triumphs in the Ivy League. At times darkly comic, at times elegiac, The Autumn Balloon is a beautifully written testament to the irreplaceable bonds of family, even under the most trying circumstances, and one that marks the debut of an exciting new writer.

    Taking a radical departure from traditional views of God, Western or Eastern, author Kevin Griffin neither accepts Christian beliefs in a Supreme Being nor Buddhist non-theism, but rather forges a refreshing, sensible, and accessible Middle Way. Griffin shows how the Dharma, the teachings of the Buddha, can be understood as a Higher Power. Karma, mindfulness, impermanence, and the Eightfold Path itself are revealed as powerful forces that can be accessed through meditation and inquiry.Drawing from his own experiences with substance abuse, rehabilitation, and recovery, Griffin looks at the various ways that meditation and spiritual practices helped deepen his experience of sobriety. His personal story of addiction is not only raw, honest and engrossing, but guides readers to an inquiry of their own spirituality. In doing so, he poses profound questions, including:·         How can I understand God from a Buddhist perspective?·         How can I “turn my will and my life over” as a Buddhist?·         How can this idea of God “remove my shortcomings”?·         How do I learn this God’s “will”?