Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Her poems are intimate and real. They speak of lovers, friends, family, and self, with a powerful emotional honesty that makes you smile in self-recognition. My Song for Him Who Never Sang to Me is Merrit's first book.

    A combined edition of the poet's early work, including Lord Weary's Castle, a collection of forty-two short poems, which won the 1947 Pulitzer Prize, and The Mills of the Kavanaughs, a narrative poem of six hundred lines, and five other long poems.

    Volkman develops a new lyric density that marries the immediacy of image-centered poetry to the rhythmic resources of prose. Her first poem begins, Someone was searching for a Form of Fire, and this wild urge to seek form- and thus definition-in the most uncontainable of elements propels the book forward; each poem maps the mind's evolving positions in response to its variable and perilous encounters. Sometimes the encounter is romantic or purely carnal, a sensual landscape of human relations. At other times, nature itself has an almost humanly emotional connection to the speaker. While very much a living voice, the poems' speaker is not a consistent self but a mutable figure buffeted by tenderness, terror, irony, or lust into elaborate evasions, exclamations, verbal hijinks, and lyric flights. As its title suggests, Spar embodies both resistance and aspiration, while its epigraphs further emphasize the simultaneous allure and danger of the unknown within the sensual and material worlds and in the mind itself.

    Women's Studies. INDICTUS re-imagines various creation myths to bear the invisible and unsaid assaults of women. In doing so, it subverts notions of patriarchal power into a genre that can be demolished and set again. INDICTUS is a Latin word, from which other words like "indict" and "indicate" are born. It translates literally as "to write the unsaid." There is an effort in this book to create the supernatural through the utterance of violence, because jurisdiction fails in real time. That sexual assault can so easily become a science fiction when power is rearranged to serve the victim speaks to the abject lack of control within victims to ever be redeemed. Crimes resolve to misdemeanors. In a world without my abusers, how can I soon become myself? Combining the mythological and autobiographical, this book attempts to indict us, so that the wounded might one day be free.

    African & African American Studies. "I get this pinwheel relationship to wisdom & history when I read Simone White. I'm in her dream, but it's a remarkable solidly packed one informed by the quotidian rarity of for instance a prose disquisition on lotion and skin and haircare especially in winter. Like Dana Ward's, her work sends me searching. Like what part of speech is here. As I'm wondering Simone sometimes exits first, and I even feel that a real piece of her poem is adamantly not here and that is her privacy, her power & her skill so what kind of quest is it, this beautiful complex & alive work. Here's my best guess. OF BEING DISPERSED is an ur text of the fourth wave of feminism which we come to realize is ocean and women are now standing on it and amidst this clatter of voices Simone White walks." Eileen Myles "In Simone White's poetry the action is always multiple, palpable, sounding as thought, coming forward through this highly sensitized plane, sudden and hovering, exchanging centers, afflicted and added to by company. The continuous listening company demands company including imaginary self, receding boundaries, the horseman on the night's street, the live, the loved, the drunk, the words, the turnstile, the endless destructive projections people force and the rendering of that listening into irreducible depths of tone, wit, and perception constitute much of what makes OF BEING DISPERSED a masterful book. Buzzing word-love marking time beat by beat, being the ground inside and out, makes up the rest." Anselm Berrigan "Macaronic plenitude of language instantiates places and states of mind. If Edouard Glissant says that we write in the presence of all the world's languages, then we have in Simone White's OF BEING DISPERSED, an underground stream reaching the surface of the page in lines acrobatic and limber, fluent in code switch, mood shift and modes of inquiry. I read White's volume as a poetic lens on the specificities of the diaspora and the 'dispersed, ' written with baroque skepticism, feminist vision and attention to the complications of a Black yet to be storyed any/where." Erica Hunt"

    It features eight great poets, with brief, accessible essays concerning their life and work and a selection of their poems, and it is accompanied by an 80-minute CD recorded live at the British Library: Ralph Fiennes reading Auden, Edward Fox reading Eliot, Roger Moore reading Kipling, Harold Pinter reading Larkin, and more.Whether you believe (like Robert Frost, who inspired the title) that poetry is a way of taking life by the throat or (like T. S. Eliot) that it is one person talking to another, nobody does it better than the poets featured in this book. For a novice discovering the rich heritage of English-language verse or a seasoned poetry reader, Catching Life by the Throat is an extraordinary introduction to eight iconic poets.

    What began in 1959 as a simple homage to the modernist poet H.D. developed into an expansive and unique quest to arrive at a poetics that would fuel Duncan's great work in the 1970s. A meditation on both the roots of modernism and its manifestation in the work of H.D., Ezra Pound, D.H. Lawrence, William Carlos Williams, Edith Sitwell, and many others, Duncan's wide-ranging book is especially notable for its illumination of the role women played in creation of literary modernism. Until now, The H.D. Book existed only in mostly out-of-print little magazines in which its chapters first appeared. Now, for the first time published in its entirety, as its author intended, this monumental work--at once an encyclopedia of modernism, a reinterpretation of its key players and texts, and a record of Duncan's quest toward a new poetics--is at last complete and available to a wide audience.

    Political and iconoclastic, Anne Boyer’s poems dally in pastoral camp and a dizzying, delightful array of sights and sounds born from the dust of the Kansas plains where dinner for two is cooked in Fire King and served on depression ware, and where bawdy instructions for a modern “Home on the Range” read:Mix a drink of stock lot:vermouth and the water table.And the bar will smell of IBP.And you will lick my Laura Ingalls.In Boyer’s heartland, “Surfaces should be worn. Lamps should smolder. / Dahlias do bloom like tumors. The birds do rise like bombs.” And the once bright and now crumbling populism of Marxists, poets, and folksingers springs vividly back to life as realism, idealism, and nostalgia do battle amongst the silos and ditchweed.Nothing, too, is a subject:dusk regulating the blankery.Fill in the nightish sky with ardent,fill in the metaphorical smell.A poet and visual artist, Anne Boyer lives in Kansas, where she co-edits the poetry journal Abraham Lincoln and teaches at Kansas City Art Institute.

    Each chapter serves a different purpose. The chapters are For The Healing, For The Erasing, For the Loving, For the Oppressed, and For the Broken. This book teaches you to love yourself and others. It's better experienced than described, so sit down with some coffee and allow yourself to feel-- and heal.

    Wright argues for poetry as a way of being and seeing, and calls it "the one arena where I am not inclined to crank up the fog machine." Wright's passion for the genre is pure inspiration, and in her hands the answer to the question of poetry is poetry.From "In a Word":I love the nouns of a time in a place, where a sack once was a poke and native skag was junk glass not junk and junk was just junk not smack and smack entailed eating with your mouth open, and an Egyptian one-eye was an egg, sunny side up, and a nation sack was a flannel amulet, worn only by women, to be touched only by women, especially around Memphis. Red sacks for love and green for money…C.D. Wright's most recent volume, One With Others, was a National Book Award finalist. Among her many honors are the Griffin Poetry Prize and a MacArthur Fellowship. She teaches at Brown University and lives outside of Providence, Rhode Island.

    "STARS OF THE NIGHT COMMUTE haunts in three dimensions, knit by a below-words rumble in the sure rhythm of dreams"—Annie Finch. "Bozicevic's poetry has everything—a mastery of language, a distinct and singular voice and a worldview so visionary and all-encompassing, so as to both terrify and astound"—Noelle Kocot. "How does she do it?"—Eileen Myles. "Absolutely anything can happen next but whatever it is, it will be perfect.... She is able to stretch language to its most ineffable and musical limits while maintaining a masterful grasp of the colloquial.... She is able to perceive with the eyes of language—then render with lyrical immediacy—the experience of our collective sleepwalking soul, who may well soon awaken to discover that its terror was not a dream"—Franz Wright.

    The title refers to the idea that those who are deviant propel the world forward at top speed. Delving into the center of the endless webs of repression against our bodies, desires, politics, and imaginations, are those whose actions and motion cut away at the systemic limitations of society. This collection of poems was written with the inspiration and work of these people in mind.As a working class queer poet, Conrad has had to fight through different stratifications of oppression his entire life. His poems vibrate with the flamboyant desire that manifests itself in queer culture, where the right to act on basic desires can become a battleground, and everyday acts of love and devotion must be enacted as a political form of defiance. The poems that emerge from this life long struggle illustrate the sharp edge of that defiance and desire, where joy is closely linked to death. In a world ruled by those who govern with fear, and in a landscape barbed with those who are terrified of desire, moving at speed of deviants is the only way to transform potential into action, and desire into positive change.

    Winner of the 2008 James Laughlin Award. In the aftermath of her father's death, the speaker of Rusty Morrison's exquisitely formed poems takes a step-by-step accounting of her transformation as she reconciles herself to loss. This book-length sequence is the silvery underside of elegy, a lyric of living acceptance paced with the linen texture of right silences. Rusty Morrison's THE TRUE KEEPS CALM BIDING ITS STORY brilliantly restores the energy of telegraphic communication, launching line after line toward a potentially infinite horizon of meaning. Her careful handling of form allows knowing to remain both openly discrete and discretely open. This is a joyous read and a remarkable book--Peter Gizzi.

    Highly recommended."—Library Journal"Intimate and hypnotic."—Ploughshares"Levin has the skilled ear, magnificent tongue, and fierce mind of the truly prophetic."—Rain Taxi"Levin's work is phenomenological; it details how it feels to be an embodied consciousness making its way through the world."—Boston Review"Death is the new and unshakeable lens through which I see," writes Dana Levin about her third book, in which she confronts mortality and loss in subjects ranging from Tibetan Buddhist burial practices to Aztec human sacrifice. Shaped by dreams and "the worms and the gods," these poems are a profound investigation of our inescapable fate. As Louise Glück has said: "Levin's animating fury goes back deeper into our linguistic and philosophic history: to Blake's tiger, to the iron judgments of the Old Testament."They took you in an ambulance even though you were dead,they took youand my sister saidWhy are you saving her if she is dead?     shey shey—Curve of sky a crescent blade.Vultures wheeling     on thermal parapets, shunyata,     void that flays—Yak butter,     barley flour and tea: you watch him     make the paste.Dana Levin's debut volume In the Surgical Theatre won the prestigious APR/Honickman First Book Prize. She teaches creative writing at the University of New Mexico and in the Warren Wilson College MFA Program. She lives in Santa Fe, New Mexico.