Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    En route, he travels through Spain’s most picturesque towns. And Benidorm.Along the way he learns about the region’s history, from the time four hydrogen bombs fell over Spain, to the politician who shot General Franco’s daughter in the bottom yet rose to become one of the country’s most powerful men. While riding across Spain, Chris also meets an array of eccentric characters such as the man who lives in a cave and the Airbnb host who admitted strangling her previous guest.People told him he was crazy to leave his job and his girlfriend behind to jump on the cheapest bike he could find. After a series of mishaps including one that almost sparked a mountain rescue mission, it would appear they were right.

     A celebration of one couple's decision to dig deeper roots in one of the happiest places on earth. In her best work to date, Nadine Hays Pisani shares what it's like to follow her dream of starting a new business on a strict budget in Costa Rica. Along the way, she shares the ups and downs of renting, buying, and building her new home in this country known for red tape, taking its time, and the Pura Vida lifestyle. She struggles to live alongside construction crews, invading critters, and a delusional husband who insists everything will work out fine. Nadine introduces a variety of zany characters, makes new friends, and wrestles with unending challenges all while celebrating this beautiful country. This is a stand-alone story, so if you are new to the Happier Than A Billionaire series, it's fine to start right here. But be warned, your friends will wonder why you are wearing a silly grin for the weeks that follow.

    A time she never forgot. As a child there, in the 1950s, she contracted a rare muscular disease which led to her being confined in a wheelchair for the rest of her life. Not deterred by her disability, she went on to lead a normal life. She married Ken and had a daughter, Evelyn. Her spirits were not affected. In Green Are My Mountains, bestselling author Christine Marion Fraser continues the uplifting and inspiring story which began in Blue Above the Chimneys and Roses Round the Door. With her characteristic warmth and good humour, she conveys the joy of finding this little house. A home she and her family could live in with the surrounding beauty of the landscape. But it was a home that was full of problems, structurally. The leaky roof was a contention for them … the lack of a tank for water was another. There were mice … a constant presence. Tania, her beloved dog was her main companion during the day. Despite the problems that came with the cottage, Christine was determined to see her book, Rhanna, published. Her success as an author meant travelling and speaking, something she wasn’t all together prepared for, but Ken was her rock. As they settled into their new home, Christine’s self-discipline and hard work prevailed. She went on to write the sequel to Rhanna… not an easy feat when bound to a wheelchair in a problematic house. Christine shares the ups and downs she encountered during this time in her life. Her strength, her love of animals and her compassion took her through another tragic event that unfolded following their move to the new house. Praise for Christine Marion Fraser ‘Christine Marion Fraser writes characters so real they almost leap out of the pages… you would swear she must have grown up with them.’ — The Sun ‘Christine Marion Fraser weaves an intriguing story in which the characters are alive against a spellbinding background'— Yorkshire Herald Fraser writes with a great depth of feeling and has the knack of making her characters come alive. She paints beautiful pictures of the countryside and their changing seasons — Aberdeen Express Full-blooded romance, a strong, authentic setting — The Scotsman Christine Marion Fraser (1938-2002) was one of Scotland's best-selling authors. She was the author of the much-loved Rhanna series, a Scottish saga set on the Hebridean island of Rhanna. She also wrote the acclaimed King’s Croft series as well as the Noble series. Christine’s formative years were spent in the post-war Govan district of Glasgow and she spent her later life in Argyll with her husband.

    Most of us co-parent or fly solo in the true sense of the word, relying solely on our partners and/or friends when more often than not, extended family are too far away to help on a regular basis. Our parents could look to their parents for the usual guidance and extra support, but our situation is new, modern and unique. We are winging it!This book isn't a guide or a parenting manual - it's more of a support group for parents who are having their children in their thirties and forties to get together, to celebrate, share experiences, laugh and find joy in what is still the biggest life changing experience any of us will ever go through. It's the book I looked for when I was pregnant, that spoke to me as a working parent and that I couldn't find so I've had a go at writing one myself.Featuring:- Expert advice from Zita West, Clemmie Hooper, Dr Sarah Jarvis, Mother Pukka, Zoe Williams, Selfish Mother and more. - Hilarious and heart-warming anecdotes plus tips and tricks from parents winging it too.We're re-writing the rule book and winging it, but we are winging it together!Love,Alex

    Did you know Barbie's full name is Barbara Millicent Roberts. Did you know that if you're looking for a job, the application and resume are not nearly as important as a reference. In fact ...... knowing someone who works at the company increases your chances of getting an interview and makes you 40% more likely to get the job over someone with a fancier resume. If you learnt anything in the last few lines you're going to learn a bunch more in the next 3666 facts. This book is a 3 in 1 compilation of our previous best selling fact series. It's full of interesting information that you can whip out in any conversation. You'll never be lost for words and always have the perfect ice breaker. ★You're going to learn more about the world you live in & some of the topics include:★ -Science -Economics -Human Anatomy -Animal Species -Space And many, many More! What’re you waiting for? Knowledge is power! Come on in and we’ll delve into the interesting and fascinating facts about the world around us. Scroll up and click the ‘add to cart’ button now! Get the e-book absolutely FREE when you get the paperback!

    Tackling the job with skills picked up along the way and enough Redbull to sink a battleship. The stories are real. The patients are real, and the emotions are real. Things I would tell my former student-self: You are going to laugh. You are going to cry. You are going to be scared. You are going to want to quit. You will have PTSD. You are going to see death. But hold on, you got this. It's just a few bumps.

    Readers get to ride along on jailhouse interviews, stake-outs, and skip tracing assignments. With her wit, her watchdog, and her trusty .38 at her side, she confronts danger and comical characters in equal measure. Buckle up and join Granny P.I. in action. It's a quick, fun read!

    

    Matt Baker is at his happiest on the farm.Away from the bright lights of hosting our favourite television programmes, Countryfile, The One Show, Blue Peter and many more, he is often in the company of his family, dogs, array of sheep, Mediterranean miniature donkeys and a whole host of wildlife in the farm's ancient woodland.Now, following the ever-changing seasons, Matt takes us on a journey with his family on the farm.We see woodland animals emerge after a long winter of hibernation, hear the dawn chorus in the height of summer and see the preparations unfold for the harsh and wild winter months.Peppered with hand drawn sketches, unforgettable moments from his TV career and stories of a landscape you'll fall in love with, Matt offers readers a touching insight into life on the farm, and how the power and beauty of the countryside can be an inspiration and source of joy for all of us.A celebration of the natural year, Matt Baker takes us on a journey through the seasons, his life on the farm and how the power and beauty of the countryside has made him who he is.

    Because not everyone lives in a geographic region that experiences tornadoes and hurricanes, picture books are a great way for children to learn about these events. A well illustrated picture book can help students understand how tornadoes and hurricanes are formed, and can help them overcome their fear of these extreme weather situations. When students who have been impacted firsthand by a major storm are able to see the explanation in a neutral, scientific way, it may provide a way for them to heal from their traumatic experiences.

    They set records--in four hours they wrote four songs that became #1 hits. Their story is also the story of rock 'n' roll--and a trend-setting era they helped to create. - Their own story: Both were born in 1933--Leiber in Baltimore, Stoller on Long Island. They met in Los Angeles in 1950 and went on to write more hits than any other song writing team with the exception of John Lennon and Paul McCartney. With the help of veteran music writer David Ritz, they tell their incredible story in their own words.- Great stories about a great era: Jerry Leiber's parents ran a grocery store in a black neighborhood in Baltimore; he learned about R&B from their customers. Mike Stoller's parents sent him to integrated summer camps, where he received an education in boogie-woogie. When the duo met Elvis (they wrote "Jailhouse rock" for him), they were surprised to discover a kindred spirit in the King, who had an encyclopedic knowledge of the blues. They wrote songs for the Coasters, the Drifters, and Ben e. King. Working in the famous Brill Building in New York City, they mentored Carole King and Burt Bacharach and also helped out a pushy kid named Phil Spector.- The birth of rock 'n' roll: Leiber and Stoller were a vital component of rock 'n' roll's early sound. As songwriters, they teamed catchy hooks with the rhythms of R&B and swing, crafting hundreds of classic hits; as producers, they revolutionized the recording industry. Their memoir will be a must-read for music fans.

    It provides hints, tips and practical advice on aspects such as placements, reading research, living as a student and the nursing profession as a whole.

    A behind the scenes view of the murder trial that gripped the nation.

    These are the true-life diary entries of a prison officer, working in one of the country’s worst correctional facility. The daily stabbings, rapes and murders are just the beginning of a nightmare ride into the darkness of life behind bars. It’s a raw and ruthless look behind the walls in all its brutal honesty. This is maximum-security.