A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including:- Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge.- No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them?- Measure everything: Telling your employees to do their best won't work if you don't know how they can improve.

    From the "a-ha" moment in junior high school that inspired his very first guitar, Taylor has been living the American dream, crafting quality products with his own hands and building a successful, sustainable business. In Guitar Lessons, he shares the values that he lives by and that have provided the foundation for the company's success. Be inspired by a story of guts and gumption, an unwavering commitment to quality, and the hard lessons that made Taylor Guitars the company it is today.

    If Mandino's suggested reading structure is followed, it would take about 10 months to read the book.What you are today is not important... for in this  runaway bestseller you will learn how to change your life by applying the secrets you are about to  discover in the ancient scrolls.

    The collection includes a foreword and historical notes about each of the books. This volume is sure to delight any fan of Alcott's fiction. Included are:Little WomenGood WivesLittle Men: Life at Plumfield with Jo's BoysJo's Boys and How They Turned OutAn Old-Fashioned GirlEight CousinsRose in BloomThis material was NOT merely scanned from an ink-and-paper book, like many Kindle e-books are. All e-books offered by Di Lernia Publishers are hand-edited and checked for spelling and punctuation errors.

    Adventure awaits in the Five Kingdoms—come and claim it with all five books in the “fanciful, action-packed” (Publishers Weekly, starred review) series from the #1 New York Times bestselling author of the Fablehaven and Beyonders series.This complete collection of the bestselling Five Kingdoms series includes:Sky RaidersRogue KnightCrystal KeepersDeath WeaversFive Kingdoms #5

    You will learn how to enjoy your job and your life more as you discover the effective secrets of "self-management," the integrity of "selling on purpose," and the liberating "wonderful paradox" of helping others get what they want so you can get what you need.The One Minute Sales Person is a clear, easy and invaluable guide that works for both you and the people you sell to, for your financial prosperity and personal well-being.In short, it is a classic Spencer Johnson bestseller that can help you enjoy more success with less stress.