Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    She is always the first on the dancefloor and the very last to stop boogying. She has never tried to dress like a Parisian, never followed advice on what not to wear, and certainly has never tried to tone down her natural pinkness; she knows he is perfect just the way she is. And even when life throws Flamingo a curveball, she is always ready to embrace the unknown and jump straight in.A gorgeous little gift book of motivational sayings and hilarious axioms, Be a Flamingo is a perfect pink pick-me-up gift for a friend who needs a confidence boost, or great as an impulse self-purchase when you feel you need to start tooting your own horn a little louder. Because we could all do worse than taking a leaf out of Flamingo's book.

    Bruce Cameron returns with an even more hilarious look at fatherhood, capturing the predicament of the forgotten man in the tux at his little girl's wedding. As Cameron explains, modern weddings are much like royal coronations, only more expensive. Aside from the writing of checks, there is not much fathers understand about them. Why can't guests successfully eat, drink, and dance unless the whole event is as carefully choreographed as a Broadway production? With his characteristic wit, Cameron captures the aspects of the wedding that are the most ridiculous to paternal eyes, for example: • why the wedding needs a theme (this one is "We're all stressed out") • why the wedding has to be photographed as if it will be reviewed by the Warren Commission • why the bouquet must include a species of flower found only at the tip of the Himalayas • why the wedding dress has to strike the right mood (which, judging from everyone's behavior, might best be summed up as "crabby") Throughout it all, however, a father keeps faith that the wedding -- if not the wedding preparation -- will make his daughter a happy woman. Hilarious yet poignant, 8 Simple Rules for Marrying My Daughter is sure to be a comfort to the legions of fathers (and mothers) who will one day have a daughter walking down the aisle.

    He explains how to cope with this often disruptive period in a family's life and how to continue feeling close to your teenagers as they grow up and become increasingly independent.

    Welshman has had a lifetime filled with exciting encounters with animals. As a lad in Nigeria, he is attacked by soldier ants and terrified by a snake in his treehouse. His treasured companion, Poucher, an African bush dog, prevents him and his mother from being savaged by baboons. Once qualified as a vet Malcolm has to attempt life-saving surgery on his beloved parrot. On a road trip across the Sahara, there is a tussle with a lame camel and the operation on an Ostrich gored by an antelope. Settling back in West Sussex in England, he tackles a cow that’s got stuck in a tree, wily cats and battles with cunning badgers and baby bats. He shares all these fascinating experiences in this gently humorous memoir that will guarantee to tug at the heart strings while bringing a smile to your face. Anyone who loves animals will be enchanted and enthralled.‘A witty take on a young vet’s life that pet lovers will find endearing.’ – Bel Mooney, Daily Mail.‘A joyful read full of animals and fun.’ – Celia Haddon, author and former Daily Telegraph columnist.‘Bursting with exotic creatures and eccentric characters, this touching memoir makes for a spellbinding read where the author’s love of animals shines through.’ – Jenny Itzcovitz, editor of Sixtyplussurfers.co.uk.

    At 32 years old, the recently married author found herself suddenly surrounded by babies, and the expectation of family and friends that she would soon have one herself. Altman’s ambivalence prompted a search for the meaning of motherhood –– one that led her to wear a fake pregnancy belly, attend pre-natal yoga classes, debate experts, and even tend to her very own crying plastic baby. Her reporting led to a surprising and uplifting lesson about life, love and the choices we make. “Baby Steps” is what to expect when you’re not expecting –– a heartfelt and hilarious guide to making the most important decision of your life.After graduating from Columbia University’s Graduate School of Journalism, Mara Altman worked as a staff writer for The Village Voice. In 2009, HarperCollins published Altman's first book, Thanks For Coming: A Young Woman's Quest for an Orgasm, which was optioned as a comedy series by HBO. She has published three best-selling Kindle Singles, and has also written for New York Magazine and The New York Times.Cover design by Adil Dara Kim. Cover photograph by Christopher Lane. Illustrations by Mara Altman.

    As a woman pregnant with more than one baby, you're feeling all these things . . . only more so! In When You're Expecting Twins, Triplets, or Quads, Dr. Barbara Luke, an acknowledged expert on the prenatal care of multiples, outlines a practical, nutrition-based program to keep you and your babies healthy, and she offers a comprehensive tour of what you can expect during your unique pregnancy and childbirth experience. Women who follow this program have significantly fewer complications during pregnancy—and their babies are born weighing 20 to 35 percent more than the average twin, triplet, or quad. Included is crucial information on:· Finding a qualified maternal/fetal medicine specialist · Dietary guidelines for maximizing birthweight · Safe limits on exercise, physical activity, and work · Taking a leave from your job and negotiating the best deal · Reducing your risk for pregnancy complications · Recognizing the signs of preterm labor and what to do about them · What to expect during and after delivery · Feeding and caring for your newborns . . . and yourself · Getting back into shape after delivery

    One hundred of hilarious and funny jokes ! Have fun and laugh!

    But long before he put on the deputy's star, he grew up in Nigeria, where his experiences were equally unforgettable. In THE LAWDOG FILES: AFRICAN ADVENTURES, LawDog chronicles his encounters with everything from bush pilots, 15-foot pythons, pygmy mongooses, brigadier-captains, and Peace Corp hippies to the Nigerian space program. THE LAWDOG FILES: AFRICAN ADVENTURES are every bit as hilarious as the previous volume, as LawDog relates his unforgettable experiences in a laconic, self-deprecating manner that is funny in its own right. Africa wins again, and again, and again, but, so too does the reader in this sobering, but hilarious collection of true tales from the Dark Continent.

    In 1988, they decided to carry out one final heist that would ensure they could retire forever. It did indeed turn out to be their last heist - but not for the reasons they planned. Their ship was seized, and the key Ring members all scattered all over the world.

    Alexander Armstrong and Richard Osman, two of the world's foremost experts on Things Before Their Time[3] take you on a step-by-step journey through history.From the Big Bang to the Fall of the Roman Empire, from the Ice Age to the Evolution of Language, from Henry VIII to Last of the Summer Wine: all of civilisation is here. A publishing first, this thoroughly comprehensive and highly ambitious quest through Time and Space is interspersed with questions for all the family from TV's most popular tea-time quiz show, Pointless. This is Alexander and Richard's biggest book yet.The book no historian can afford to be without[4], it comes complete with introduction and footnotes[5]. [1] Highly selective[2] Largely cobbled together from what we can remember from school [3] That's not even a thing[4] Under no circumstances to be used for reference[5] Um...

    Catholic homeschooler Cari Donaldson here relates how her friend’s newborn baby, a portrait of the Virgin Mary, and the words of the Miraculous Medal called her forth from a selfish, small way of life into the welcoming arms of the Church.

    Urzila talks candidly about her childhood with a great family, apart from her abusive dad, and about growing up in South Africa. She shares crazy but true tales about her OE, her move to New Zealand, coming out, getting married and having children, and her life in comedy. This is a great listen from one of our most loved and most popular comedians.

    These kids often have violent outbursts, steal, engage in outlandish lying, play with feces, and hoard food. They are broken children who too often break even the most loving of caregivers. Many parents of these children feel utterly isolated as family, friends, and professionals minimize their struggles. Reactive Attachment Disorder (RAD) - The Essential Guide for Parents is written by a parent who is in the trenches with you. Keri has lived the journey of raising a son with RAD and has navigated the mental health system for over a decade. This is the resource you’ve been waiting for – you won’t find platitudes or false hopes. What you will find is essential information, practical suggestions, and resource recommendations to provide a way forward. If you desperately need help navigating the difficult RAD journey with your child, this book is for you.

    Robert Lesslie, whose routine faced him with times of grief or pain, relief or delight, life or death. Such everyday happenings and encounters gave rise to these vignettes—in which readers will meet up with the characters, coincidences, and complications common to the emergency room:characters like Freddy, who literally shoots himself in the footcoincidences like finally having the chance to hear what patients say to each other when doctors and nurses aren’t in the roomcomplications such as dealing with parents who buy lottery tickets and alcohol instead of medicine for their little boyThese heart-tugging, heart-lifting slices of life will prompt readers to search for opportunities to give the comfort of a touch, the grace of a kind word, or a prayer that brings hope and healing.