Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Nothing is more important than where your kids will spend eternity. As a parent, you don't want to suffer the heartache of your children rebelling against their Christian upbringing. In this practical book, noted author/evangelist Ray Comfort counters the unscriptural belief that a child can be saved merely by "asking Jesus into his heart," and shows parents (and children's workers) how to guide their children to experience genuine salvation and avoid the pitfall of rebellion. Filled with creative ideas for family devotions, tips for safeguarding kids from harmful influences, and great suggestions for helping kids learn God s holy standard, the Ten Commandments.

     In this book, his priority is to help kids who don’t have the advantage of going to his school, Capital Prep.  He wants to save your kid, and the kid next door, and the kid down the street from getting a typical third-rate American education.  If you’re a parent who has worried recently about how depressed your child seems when he dresses for school in the morning…or how little of what happens during the school day seems to sink into her brain… or how much of your child’s homework is busywork, you need this book.   If you’re a teacher who is putting your heart and soul into the job but are surrounded by colleagues who are “phoning it in,” you need this book.  If you’re a committed, forward-thinking principal who wants to get rid of the faculty bad apples, but are continually stymied by Mafia-style teachers-unions, you need this book. *If you’re a citizen who worries about the $1 trillion-plus GDP loss that America suffers every year because our system of education doesn’t measure up, you need this book. In this solution-oriented manifesto, Steve Perry covers the full range of issues holding back today’s students.  He shows parents how to find great teachers (and get rid of the bad ones)…how to make readers out of kids who hate to read…how to make the school curriculum thrilling rather than sleep-inducing…how to conduct an all-important education “home audit”… how to “e-organize” if school boards and administrators aren’t getting the message…how to build a “school of the future,” and much more. The era of third-rate education is over.  Steve Perry isn’t going to let the fools and scoundrels get away with it any longer.  Push has come to shove!

    This is incidental as it is about neither of those industries in particular. It is about the magic and wonderment of those days as seen through the eyes of a child – my eyes! It is about the days when imagination was the biggest plaything that we possessed. The days when a plastic football provided a whole summer's play. It is about the scrapes that I found myself in and the things that I observed around me, and how they made me feel. All the stories are true and I personally experienced every one of them. The names of the characters have been changed. The reason being that I have no idea of the whereabouts of many of the characters contained within my stories, so I have no way of asking them for their permission to include them in this book. Some have possibly passed away, and it would be unfair of me to mention them without their blessing. Anyone who knows me will know who they are though.

    In the critically acclaimed prayer memoir from Patricia Raybon, the award-winning author and journalist sets out to learn the secrets of mountain-moving prayer. But will her broken marriage, a dying husband and her determination to pray for her household lead to a healed family and a renewed faith? In the page-turning depths of I Told the Mountain to Move, Raybon wrestles with her upbringing in a strict, churchgoing family, her departure from her childhood faith, and her struggle to return to God in adulthood. This wonderfully written book reaches across racial, denominational, and cultural lines, as Raybon discovers that prayer is a deliberate discipline that draws the prayer warrior into a life-changing relationship with God.

    Unflinchingly honest yet unfailingly hopeful, Rev. Sarah is a genre unto herself. You've never had this much fun going to church

    government—an usher in the White House. For more than 200 years, a small office has operated on the State Floor of the White House Executive Residence. Known as the Usher's Office, whose mission is to accommodate the personal needs of the first family, and to make the White House feel like a home. The Usher's Office is the managing office of the Executive Residence and its staff of 90-plus. The staff consists of butlers, carpenters, grounds personnel, electricians, painters, plumbers, florists, maids, housemen, cooks, chefs, storekeepers, curators, calligraphers, doormen, and administrative support. Ushers work closely with the first family, senior staff, Social Office, Press Office, Secret Service Agency, and military leaders to carry out White House functions: luncheons, dinners, teas, receptions, meetings, conferences, and more. Chris Emery was only the 18th White House Usher since 1891, and had the honor and privilege to serve presidential families for three years during the Reagan administration, four years for President H. W. Bush, and 14 months under President Clinton. His vignettes recreate intimate White House happenings from an insider’s viewpoint. Chris Emery was the only White House Usher to be terminated in the 20th century. Turn the pages to find out which first lady fired him... “With his book, White House Usher: Stories from the Inside, former usher Chris Emery gives his readers a peek inside what happens upstairs at the White House. Chris’ anecdotes tell a rich story of how America’s house really is the First Families’ home. I loved my trip down memory lane.” - Former First Lady Barbara Bush (October 2017)

    When he and his wife lost their adored little girl, his trust in God turned to bitter anger. As he and his wife struggled to save their marriage and his faith, they discovered that home is more than just rooms and a roof. Home is a place where people are sometimes wounded or betrayed. Home is also where God is strong in the broken places. Woodlief takes readers through his house, room by room, showing that home is: • Where we cry out to God as we seek him in the small things • Where the sacred and the mundane meet • The place that makes us better than we could ever be on our own • More than the place where we eat and sleep…it is where we learn grace Woodlief’s heart-touching stories leavened with humor will appeal to a wide audience, especially those trying to reconcile the idea of a loving God in a broken world.

    Called to Adoption offers tips, and up-to-date, relevant information every parent considering adoption should know. Readers will identify with author Mardie Caldwell s personal and professional experiences, making this resource a vital handbook as parents take steps to adopt. This book allows hopeful adoptive parents to discover: -The single most important decision to make before beginning any path to adoption. -How to select the right adoption professional. -Creative ideas to fund your adoption. -The proven formula for adoption success. -The shocking need for Christian Adoption. -Encouragement from God s word throughout the adoption process. -How to quickly get started toward adoption. Called to Adoption also outlines the differences between types of adoption and offers step-by-step guidance to adopt safely and successfully. Featuring stories from Caldwell s own adoption experience, as well as from other adoptive parents, this book will prepare adopting parents for the logistic and emotional sides of adoption. This book is recommended for Christians interested in becoming adoptive parents, or who may support those facing an adoption journey, as well as for those who want to understand the need for Christian adoption. As founder and CEO of Lifetime Adoption Center, Caldwell has assisted thousands of families find answers to questions regarding the decision to adopt. This book also includes a special section for families considering the decision about moving from fertility treatments to adoption."

    Toddler - the story of what happens when your little one is transformed from an innocent bundle of joy into a creature that walks, talks... and craps in a plastic bucket in the middle of your living room.Man vs Toddler exposes the lie that, that when it comes to parenting 'it gets easier'. But it is just as honest, foul-mouthed and heart-warming as Matt's first book, and will have you laughing and crying with recognition as he shares his observations and advice on everything from tantrums to the horrors of soft-play.

    The book will introduce the non-Christian to some of the most irrational and illogical ideas within the Christian doctrine and will remind the progressive or moderate Christian of just how insane the bible is. It will also present the notion that by wearing the label of Christian they are signing a metaphorical terms of service agreement that says that they agree with all the insanity presented there by proxy, and will hopefully leave the reader questioning why anyone would believe any of this nonsense. Lastly, this title will ask the reader to take off the blinders of faith, even if only for a minute, and take an objective look at the insanity within the bible.

    This type of woman is truly becoming an endangered species! It’s a sad fact, but modern churches are just not teaching the “aged women” to become Titus 2 mentors and women just are not stepping up to mentor the younger women in the church. This is part of the reason I think so many of the young women in today’s church are floundering and turning away from Godly womanhood. They are just not being taught how to be Godly women. Too many churches today are pushing a twisted form of womanhood that has more in common with feminism and worldly standards than Godly standards. It is truly a sad state!Just what traits does the Bible say a Godly woman should posses? Titus 2: 3-5 lays these traits out to us in a simple and plain way. The aged women likewise, that [they be] in behavior as becometh holiness, not false accusers, not given to much wine, teachers of good things; That they may teach the young women to be sober, to love their husbands, to love their children, [To be] discreet, chaste, keepers at home, good, obedient to their own husbands, that the word of God be not blasphemed. — Titus 2:3-5(KJV)When you look at these verses, you can plainly see that what God requires from a Godly woman. “The Titus 2 Woman” by Susan Godfrey, dissect these eleven qualities to help us understand exactly what is expected of us as we grow and mature as Christians.

    By answering each of the 365 questions together on the same date each year, readers will get a unique and precious picture into their child's feelings, development, and personality. Some of the questions focus on spirituality and the child's heart, while some are meant to capture their creativity, spirit, and sense of humor. All questions spark conversations and memories that span well beyond the pages of this book.

    It is a comedic, self-deprecating, look into the harsh, scary, and often sad world of infertility. Hilariously Infertile will make you laugh out loud while wishing you could have a glass of wine with the author and discuss how you relate to her story is. The author pokes fun at the infertility world, with jokes, such as, equating the constant gynecological exams to her sluttiest days in college, and wondering if her husband will be home in time to stick it (the IVF ass shot) into her butt.We follow the author's journey from trying to conceive on her own, discovering she is infertile, getting pregnant, and then doing it all again for her second child. The entire journey is marked with uproarious scenes that any woman who has ever been to the gynecologist can identify with. At times, the author's candor will surely lead the reader to conclude that the outlandish stories cannot be true. But they are, all of them.Included in the journey is a chapter on being a new mom. This chapter is funny and real. It does not boast about being a parent, to those who still may be on that path; rather, it speaks candidly about the adjustment to a new life that the author worked hard to achieve, via fertility treatments, and yet still was not ready for.There is no filter for the author of Hilariously Infertile. This book tells it like it is, from sex, to infertility, to being a mother and a wife. If you have thought it somewhere deep down inside, this book says it aloud.

    Pregnant and married at the age of 11 to cover-up this horrible tragedy she shares how she overcame it all to be a successful business woman, mother and friend. This is a must read for anyone who suffer with forgiven people who have abused you as well as stopping the cycle of abuse in your life.