Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees’ work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.

    After my last stint at love, the only thing I wanted to focus on is getting through my first semester of college without any drama. That was my intentions, until I met Shawn Walker. At first I didn’t like him. He was arrogant and cocky; someone that I could easily despised, if he wasn’t so damn sexy. But one night changed my thoughts about him. I was able to let down my guard and be myself. Now, I have a second chance at love. Will I let myself love again, or will I continue to live in the past? Shawn: After my last girlfriend cheated on me, love was not on my agenda. I tried to escape it at all costs, until I met Riana Robertson. After thinking she was like every other girl, I easily avoided being around her, but that night, when I saw what happened to her, I had to help her. I had to protect her. That night changed the way I felt about her and I realized I could fall hard for her. But will our relationship survive once she finds out the truth about me. Or will I lose her forever…

    Lance Dodes has been successfully helping people master their addictions -- alcoholism, compulsive gambling, smoking, sexual addiction, and more with a radical approach. Dr. Dodes describes how all addictions have, at their heart, unrecognized emotional factors that explain:Why we feel the impulse Why we feel it when we do What alternatives (really) work in that critical momentIn this refreshing book filled with compelling case studies, Dr. Dodes debunks several such widely accepted myths as:Addictions are fundamentally a physical problem. People with addictions are different from other people. You have to hit bottom before you can get well. You are wasting your time if you ask "why" you have an addiction.

    This book is designed for the students of class 10, who are to appear for their Class 10 examinations. The topics covered in this book are in sync with the latest ICSE syllabus and guidelines. This paperback book consists of 477 pages and the content used is easy for the students to understand. It has been penned by R.K. Bansal.Salient Features of this Book:• Each chapter includes exercises for the students to evaluate their understanding of the concepts. • In sync with the latest ICSE syllabus for 2019 board examinations, this will be an easy guide to prepare for the same with.• Chapters are well-covered, giving the students a clear idea about different types of sums, equations and problems so that they do not find any problem difficult to solve.• The solved examples with easy step-by-step guidance make this book a favourite amongst the students. • Schematic representation of data let the Mathematical equations be super simple for the students to grasp.• Exercises contain interactive problems and riddles that will let the students think and develop their analytical skills.

    The detailed, state-of-the-art information in this edition reflects current procedures and promotes the delivery of comprehensive patient care. This text provides nurses with the tools needed to deliver safe, cost-effective, high-quality patient care.More than 400 contemporary and traditional specialty surgical interventions, in addition to numerous minimally invasive surgical procedures, are explained.Approximately 1,000 full-color illustrations and photos build familiarity with surgical anatomy, procedures, methods and equipment.Places a strong emphasis on patient education and discharge planning, as well as patient safety.Best Practice boxes apply evidence-based practice to perioperative nursing.Sample Plans of Care link interventions to clearly identified outcomes.Research Highlight boxes translate research into practice for patient care.Addresses Emergency preparedness and bioterrorism considerations.Ambulatory, pediatric, geriatric, trauma surgeries, as well as complementary and alternative therapies, are given special attention.History boxes summarize significant historical events related to surgery and perioperative nursing.The latest invasive and non-invasive technological advances related to surgical procedures, including areas such as interventional radiology, are featured.Patient and Family Education boxes offer guidelines for pre- and post-procedural care, side effects and complications, discharge/follow-up care, home care, psychosocial care and referrals.Surgical Pharmacology tables summarize the drugs most commonly used for specific surgical procedures, including generic and trade names, purpose/description and pharmacokinetics.Patient Safety boxes highlight recent JCAHO initiatives designed to prioritize patient safety.Recent OSHA guidelines regarding workplace safety are emphasized.

    The book is designed to help college students understand that they are capable of being effective leaders and to guide them in developing their leadership potential. Exploring Leadership incorporates new insights and material developed in the course of the authors' work in the field. The second edition contains expanded and new chapters and also includes the relational leadership model, uses a more global context and examples that relate to a wide variety of disciplines, contains a new section which emphasizes ways to work to accomplish change, and concludes with concrete strategies for activism.

    BOOK OF THE BITCH: A Complete Guide to Understanding and Caring for Bitches

    This book hopes to change that. While hospices care for persons in their final days, hospice is not about death. It’s all about LIFE—real, nitty-gritty, poignant, funny, challenging, and bittersweet life in all its beauty and imperfection. Those who have experienced hospice usually speak in reverential tones of this service and find themselves fearing death less because they have seen all the incredible life that happens until the final moment. But those unfamiliar with hospice often misunderstand and fear it, and the end of life. Through first-hand accounts that range from humorous to heart-wrenchingly honest, Carla shares the stories that continue to teach her the lessons of what it means to be truly present with ourselves and each other in this perfectly imperfect experience called life.

    

    Are you happy?'After her board exams are over, Sonali – Li to her friends– meets a mysterious stranger called Omi Daan on Facebook. What begins as an idle chat soon takes over her waking hours and her dreams, as she, and through her, her friends Jo and Neel, get sucked inexorably into a world of darkness, danger and death. Who is Omi Daan?As they try to find out, their lives disintegrate and Li discovers that one cannot deal with darkness and remain untouched ...

    I enjoyed the attention so much, that I became Ed’s real girlfriend for a few weeks that summer. I put all that foolishness behind me until my senior year in high school, when due to an accident, the school became one cheerleader short. My sister Diane was a star cheerleader at the school back in her day. Since I used to help her practice, the cheerleader coach thought I was the best choice for an emergency one night substitute. My fake boyfriend is starting to feel less fake. Being a girl just seems to come naturally to me. What am I? A boy or a girl? I’m not sure anymore…

    BIG everywhere and in every way. A young and inexperienced college student, assigned to interview him for the university newspaper. Sparks fly when all-star Stone Jacobs meets his sweet Olivia. Stone… “I know I should leave her alone. It’s best to just walk away. I have a hundred and sixty-eight games to play all over the country. I’m under contract. I can’t get distracted by some little college girl. But Olivia isn’t just any girl. She’s the prettiest, sweetest, most innocent and submissive girl I’ve ever met. Something about her awakens all of my daddy instincts. I can’t resist. She shreds all my defenses. I have to be careful, though. She needs to focus on school. She’s worked hard to get where she’s at. She doesn’t need some athlete to derail her plans. Besides, I’m not sure she can handle me. She’s never been with a man. If I’m her first…well, poor girl. I can’t just decimate her and then leave her. I have to stay strong. I must resist.” Olivia… “Stone is the most gorgeous man I’ve ever seen. The way he looks in that baseball uniform. The way those muscles ripple just beneath the fabric. Yes, please. Yummy. Surely he doesn’t want me, though. I’m the poor girl from the wrong-side-of-the-tracks. A Plain Jane that all the guys overlook. But there seems to be something to this. He’s protective toward me. Almost paternal. If I didn’t know any better, I’d say loving! One thing I know—Stone is the man of my dreams. I want him to be my first. Even if he has to leave me afterward and we go on with our separate lives, I need Stone Jacobs to take me, to break me in. I need to experience him.” Spring Training is a fast moving, Insta-love romance. It is a standalone story with a guaranteed HEA and a hot, caring yet stern Alpha Daddy and a sweet, inexperienced, never-been-touched young woman. It features consenting adults and contains DDlg themes and light spanking (but is NOT an Age Play, ABDL tale). With plenty of steamy scenes, this one is strictly for ADULTS ONLY.

    Blinded in the accident, she hires a "seeing-eye guy" as her assistant. On her first day back she gets emails from "Dad," asking her to find and upload computer files. But the emailer isn't the only one who wants whatever's in those files, and suddenly people around her start dying violently. Tess wonders how much her Uncle Travis, a former assassin for the Army Special Forces, knows about the files. He returned from a mission a year earlier to guard the family from a potential threat. And since he was on watch at the time, she also wonders what he knows about the accident that took both her sight and her parents' lives. In a race against time, Tess and her companion Oliver must learn the secret of the mysterious computer files before the killers stalking her get their hands on technology that could change the balance of world power.

    Yet all she wants is to get into Yale, far away from everyone, the incidents, the heartbreaker and the bullies. Four popular boys, suspicious about Lana, reignite an old bet that her 'true' self will be exposed as time goes on.One night in Lana's life changes everything. The only people to help her are her tormentors. This causes the boys to have more questions, fights, and arguments more frequently. The more people involved, the more questions arise, secrets reveal themselves, trust is shattered, feelings become blurred and friendship is ripped apart. While Lana sees, the good and forgives easily, others search for the bad to try and defeat it. People cross our path for a reason but for a second chance, it does not always mean to have a happy ending.

     Having bullied her since their first year in high school, April never thought she would ever see Aaron Cole's dark hazel eyes staring into hers, taunting her. However, fate has other plans... “You wouldn’t dare,” she whispered, in a deathly tone. Aaron watched her shamelessly, with a glint in his eyes. “I would,” he mouthed to her. “This isn’t going to go away just because you want it to, April,” he hissed. “Well, I’ll have a great time trying, you piece of shit. Don’t even think of coming near me,” she said. “Well, that’s going to be a tad difficult,” he said, sniffing slightly as he released his hand and placed both hands on the table. If he was attempting to intimidate her, she wasn’t giving him the satisfaction. Both of these former enemies have started the same college together, stuck on the same campus. April is determined to ignore him, Aaron won't let her. Will their relationship progress from hate to love? Will Aaron ever let April go? Can't Let You Go - S.J. Black