In Working Backwards, these two long-serving Amazon executives reveal and codify the principles and practices that drive the success of one of the most extraordinary companies the world has ever known. With twenty-seven years of Amazon experience between them, much of it in the early aughts—a period of unmatched innovation that brought products and services including Kindle, Amazon Prime, Amazon Studios, and Amazon Web Services to life—Bryar and Carr offer unprecedented access to the Amazon way as it was refined, articulated, and proven to be repeatable, scalable, and adaptable.With keen analysis and practical steps for applying it at your own company—no matter the size—the authors illuminate how Amazon’s fourteen leadership principles inform decision-making at all levels and reveal how the company’s culture has been defined by four characteristics: customer obsession, long-term thinking, eagerness to invent, and operational excellence. Bryar and Carr explain the set of ground-level practices that ensure these are translated into action and flow through all aspects of the business.Working Backwards is a practical guidebook and a corporate narrative, filled with the authors’ in-the-room recollections of what “Being Amazonian” is like and how it has affected their personal and professional lives. They demonstrate that success on Amazon’s scale is not achieved by the genius of any single leader, but rather through commitment to and execution of a set of well-defined, rigorously-executed principles and practices—shared here for the very first time. A Macmillan Audio production from St. Martin's Press

    Now it has developed into a proof of concept that Youths can build a STRONG CHURCH.GenerationS is a mindset-shifting, heart-changing book that shows you how to raise up generations of young people in your church to build His kingdom.After over 20 years, this youth church, operated by youths, for youths to reach youths, still has an average age of 22.Bonus #1: Contributors and 'Inside Stories'Read 1,000+ word contributions from 13 other contributing writers that provide an 'inside look' and 360º view of HOGC.Director of Global Relations, a Westerner's perspective on an Asian church Board member in his 60s, on what older people do in a youth churchChief of Staff, on what goes on inside the Senior Pastors' OfficeHead of Global Partnerships, on what co-senior pastoring looks likeBonus #2: Comes with Digital CompanionGo beyond the chapters! Access 100+ bonus content and interactive materials when you scan QR codes from within the book.

    At times, this makes them feel lost, or worse, like a fraud pretending to know what they're doing.It's hard to be successful without a clear understanding of how business works. These 60 daily readings are crucial for any professional or business owner who wants to take their career to the next level.New York Times and Wall Street Journal bestselling author, Donald Miller knows that business is more than just a good idea made profitable - it's a system of unspoken rules, rarely taught by MBA schools. If you are attempting to profitably grow your business or career, you need elite business knowledge--knowledge that creates tangible value.Even if you had the time, access, or money to attend a Top 20 business school, you would still be missing the practical knowledge that propels the best and brightest forward. However, there is another way to achieve this insider skill development, which can both drastically improve your career earnings and the satisfaction of achieving your goals.Donald Miller learned how to rise to the top using the principles he shares in this book. He wrote Business Made Simple to teach others what it takes to grow your career and create a company that is healthy and profitable.These short, daily entries and accompanying videos will add enormous value to your business and the organization you work for. In this sixty-day guide, readers will be introduced to the nine areas where truly successful leaders and their businesses excel:Character: What kind of person succeeds in business?Leadership: How do you unite a team around a mission?Personal Productivity: How can you get more done in less time?Messaging: Why aren't customers paying more attention?Marketing: How do I build a sales funnel?Business Strategy: How does a business really work?Execution: How can we get things done?Sales: How do I close more sales?Management: What does a good manager do?Business Made Simple is the must-have guide for anyone who feels lost or overwhelmed by the modern business climate, even if they attended business school. Learn what the most successful business leaders have known for years through the simple but effective secrets shared in these pages.Take things further: If you want to be worth more as a business professional, read each daily entry and follow along with the free videos that will be sent to you after you buy the book.

    The landscape has shifted from the classic build vs. buy question, to one of build vs. die. Companies have to get this right to survive. But how do they make this transition?Software developers are sought after, highly paid, and desperately needed to compete in the modern, digital economy. Yet most companies treat them like digital factory workers without really understanding how to unleash their full potential. Lawson argues that developers are the creative workforce who can solve major business problems and create hit products for customers—not just grind through rote tasks. From Google and Amazon, to one-person online software companies—companies that bring software developers in as partners are winning. Lawson shows how leaders who build industry changing software products consistently do three things well. First, they understand why software developers matter more than ever. Second, they understand developers and know how to motivate them. And third, they invest in their developers' success.As a software developer and public company CEO, Lawson uses his unique position to bridge the language and tools executives use with the unique culture of high performing, creative software developers. Ask Your Developer is a toolkit to help business leaders, product managers, technical leaders, software developers, and executives achieve their common goal—building great digital products and experiences.How to compete in the digital economy? In short: Ask Your Developer.

    Now what?No one tells you how to navigate your first day in a new role. No one tells you how to take ownership, manage expectations, or handle workplace politics. No one tells you how to get promoted.The answers to these professional unknowns lie in the unspoken rules—the certain ways of doing things that managers expect but don’t explain and that top performers do but don’t realize.The problem is, these rules aren’t taught in school. Instead, they get passed down over the dinner table or from mentor to mentee, making for an unlevel playing field, with the insiders getting ahead and the outsiders stumbling along through trial and error.Until now.In this practical guide, Gorick Ng, a first-generation college student and Harvard career adviser, demystifies the unspoken rules of work. Ng distills the wisdom he’s gathered from over five hundred interviews with professionals across industries and job types about the biggest mistakes people make at work. Loaded with frameworks, checklists, and talking points, the book provides concrete strategies you can apply immediately to your own situation and will help you navigate inevitable questions, such as:• How do I manage my time in the face of conflicting priorities?• How do I build relationships when I’m working remotely?• How do I ask for help without looking incompetent or lazy?The Unspoken Rules is the only book you need to perform your best, stand out from your peers, and set yourself up for a fulfilling career.

    Put people at the center. Unleash human magic."It was Fall in Minnesota. It was getting cold and we were supposed to die." This is how Hubert Joly describes the early, dark days as CEO of Best Buy, a job most thought he was crazy to accept. Amazon was tearing a disruptive path through retail, but in the face of that existential threat Joly did something remarkable: he saved Best Buy and remade it into a thriving company rated as one of the most desirable businesses to work for.Having recently stepped down as Chairman and CEO, Joly is ready to share the leadership principles that underpinned the resurgence of Best Buy and that he believes are at the heart of business: pursue a noble purpose, put people at the center, unleash human magic, and treat profit as an outcome.There was a time when many would call this a soft philosophy. But times are changing. Best Buy and 180 other companies signed the momentous Business Roundtable statement in support of stakeholder capitalism. The Covid-19 pandemic further pushed many businesses to lead from a place of purpose and with humanity. The changes underway are not a revolt, but a revolution. And Joly provides concrete advice on how to implement principles that can serve as beacons for the next era of capitalism.Joly himself was transformed from a hard-charging, deeply analytical McKinsey consultant to a leader who believes in what he calls human magic. He will share how so much of what he initially learned about management is either dated, incomplete, or simply wrong—including how to turn around a business, develop and implement a strategy, mobilize an organization, and what it takes to be a great leader.The leadership principles Joly lays out worked at Best Buy. They can also contribute to the necessary re-foundation of business and capitalism around purpose and humanity.

    Ankur Warikoo is an entrepreneur and content creator whose witty and brutally honest thoughts on success and failure, money and investing, self-awareness and personal relationships have made him one of India’s top personal brands.In his first book, Ankur puts together the key ideas that have fuelled his journey.This is a book to be read, and reread, a book you will give your family and friends and strangers.

    Almost 30 years later, at the pinnacle of his success as founder and leader of Dell Technologies, he found himself embroiled in a battle for his company's survival. What he'd do next could ensure its legacy--or destroy it completely.Play Nice But Win is a riveting account of the three battles waged for Dell Technologies: one to launch it, one to keep it, and one to transform it. For the first time, Dell reveals the highs and lows of the company's evolution amidst a rapidly changing industry--and his own, as he matured into the CEO it needed. With humor and humility, he recalls the mentors who showed him how to turn his passion into a business; the competitors who became friends, foes, or both; and the sharks that circled, looking for weakness. What emerges is the long-term vision underpinning his success: that technology is ultimately about people and their potential.More than an honest portrait of a leader at a crossroads, Play Nice But Win is a survival story proving that while anyone with technological insight and entrepreneurial zeal might build something great--it takes a leader to build something that lasts.

    With the Better Allies® approach, it's something anyone can do.Since originally publishing Better Allies in 2019, Karen Catlin has amassed dozens of new scenarios and insights through her talks, workshops, and community interactions. In this fully revised second edition, you'll learn to spot situations where you can create a more inclusive culture, along with straightforward steps to take and changes to make. Catlin, a highly-sought after expert on allyship, will walk you through: * Attracting and hiring a diverse workforce* Cultivating an environment where coworkers feel welcome, respected, and supported* Amplifying and advocating for others* Giving effective and equitable performance feedback* Using more inclusive language* Running inclusive conferences and eventsRead this book to learn the Better Allies® approach, level-up your ally skills, and create a culture where everyone can do their best work and thrive.

    Whether they are on center stage or behind the scenes, managers know who these top players are, understand their worth, and want more of them on their team. While their impact is obvious, it’s not always clear what actually makes these professionals different from their peers.In Impact Players, New York Times bestselling author and researcher Liz Wiseman reveals the secrets of these stellar professionals who play the game at a higher level. Drawing on insights from leaders at top companies, Wiseman explains what the most influential players are doing differently, how small and seemingly insignificant differences in how we think and act can make an enormous impact, and why—with a little coaching—this mindset is available to everyone who wants to contribute at their highest level. Based on a study of 170 top contributors, Wiseman identifies the mindsets that prevent otherwise smart, capable people from contributing to their full potential and the five practices that differentiate Impact Players:While others do their job, Impact Players figure out the real job to be done. While others wait for direction, Impact Players step up and lead.While others escalate problems, Impact Players move things across the finish line.While others attempt to minimize change, Impact Players are learning and adapting to change. While others add to the load, the Impact Players make heavy demands feel lighter.Wiseman makes clear that these practices—and the right mindset—can help any employee contribute at their fullest and shows leaders how they can raise the level of play for everyone on the team. Impact Players is your playbook for the new workplace.

    At that career level, you’ll no longer be required to work towards the next promotion, and being promoted beyond it is exceptional rather than expected. At that point your career path will branch, and you have to decide between remaining at your current level, continuing down the path of technical excellence to become a Staff Engineer, or switching into engineering management. Of course, the specific titles vary by company, and you can replace “Senior Engineer” and “Staff Engineer” with whatever titles your company prefers. Over the past few years we’ve seen a flurry of books unlocking the engineering management career path, like Camille Fournier’s The Manager’s Path, Julie Zhuo’s The Making of a Manager, Lara Hogan’s Resilient Management and my own, An Elegant Puzzle. The management career isn’t an easy one, but increasingly there are maps available for navigating it. On the other hand, the transition into Staff Engineer, and its further evolutions like Principal and Distinguished Engineer, remains challenging and undocumented. What are the skills you need to develop to reach Staff Engineer? Are technical abilities alone sufficient to reach and succeed in that role? How do most folks reach this role? What is your manager’s role in helping you along the way? Will you enjoy being a Staff Engineer or you will toil for years to achieve a role that doesn’t suit you? "Staff Engineer: Leadership beyond the management track" is a pragmatic look at attaining and operating in these Staff-plus roles.

    Disagreeing productively is a hard skill for which neither evolution or society has equipped us. It’s a skill we urgently need to acquire; otherwise, our increasingly vociferous disagreements are destined to tear us apart. Productive disagreement is a way of thinking, perhaps the best one we have. It makes us smarter and more creative, and it can even bring us closer together. It’s critical to the success of any shared enterprise, from a marriage, to a business, to a democracy. Isn’t it time we gave more thought to how to do it well?In an increasingly polarized world, our only chance for coming together and moving forward is to learn from those who have mastered the art and science of disagreement. In this book, we’ll learn from experts who are highly skilled at getting the most out of highly charged encounters: interrogators, cops, divorce mediators, therapists, diplomats, psychologists. These professionals know how to get something valuable – information, insight, ideas—from the toughest, most antagonistic conversations. They are brilliant communicators: masters at shaping the conversation beneath the conversation. They know how to turn the heat of conflict into the light of creativity, connection, and insight. In this much-needed book, Ian Leslie explores what happens to us when we argue, why disagreement makes us stressed, and why we get angry. He explains why we urgently need to transform the way we think about conflict and how having better disagreements can make us more successful. By drawing together the lessons he learns from different experts, he proposes a series of clear principles that we can all use to make our most difficult dialogues more productive—and our increasingly acrimonious world a better place.

    You'll also learn design processes and how to partner with an engineering manager to get things done. Do's and Don'ts deliver information in a nutshell, and "Level Up" sections point to further reading. Real-world stories are woven in throughout to reinforce key points.This book is for you if you can answer "yes" to any one of these questions:- Do you feel like the newbie on your engineering team?- Are you wondering how to review code or write a design document?- Are you worried about breaking existing code?- Are you overwhelmed by the thought of being "on-call"?- Are you surrounded by unfamiliar acronyms like SLA, SLO, PPP, 1:1, OKR?- Are you questioning the point of sprint planning meetings, story points, and stand-ups?

    Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:- Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference. - Side with the person, not the problem: a bad habit or behavior probably is probably less entrenched than you think. - Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker.This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.

    

    

    

    Moore was asked to rescue a leading energy corporation from ever-increasing debt and a lack of executive accountability, he faced an uphill battle. Not only had he never before stepped into the role of CEO; he also had no experience in the rapidly evolving energy sector. Relying on the practical leadership principles he had honed throughout his thirty-three-year career, he overhauled the company’s culture, redefined its leadership capability, and increased earnings by a compound annual growth rate of 125 percent. In No Bullsh!t Leadership, Moore outlines these proven leadership principles in a clear, direct way. He sweeps away the mystical fog surrounding leadership today and lays out the essential steps for success. Moore combines this tangible advice with honest, real-world examples from his own career to provide a no-nonsense look at the skills a true leader possesses. Moore’s principles for no bullshit leadership focus on: Creating value by focusing only on the things that matter most Facing conflict, adversity, and ambiguity with decisiveness and confidence Setting uncompromising standards for behavior and performance Selecting and developing great people Making those people accountable, and empowering them to do their best Setting simple, value-driven goals and communicating them relentlessly Though the steps aren’t easy, they are guaranteed, if implemented, to lift your leadership–and your organization–to a higher level. Wherever you are in your career, No Bullsh!t Leadership will help you develop the skills and form the habits needed to become a no bullshit leader.

    Tim Elmore helps leaders of all kinds navigate increasingly complex, rapidly changing environments, as well as manage teams who bring a range of new demands and expectations to the workplace that haven’t been seen even one generation prior.After working alongside John C. Maxwell for twenty years, Tim offers counter-intuitive paradoxes that, when practiced, enable today’s leader to differentiate themselves and better connect with their team and customers. The book furnishes ideas that equip leaders to inspire team members in a way a paycheck never could. Having trained hundreds of thousands of young professionals to develop into leaders—Dr. Elmore shares the secrets of next generation leaders who have practiced the unique paradoxes outlined in this book and inspired their team members in a way that a paycheck never could. In The Eight Paradoxes of Great Leadership, readers will: Learn how today’s team members require a combination of different qualities from their leaders than they did in even the recent past;Grasp the importance of eight key paradoxes that are critical for next generation leaders to put into practice right now;Be inspired by historic and modern-day leaders who lived the eight paradoxes; andUnderstand how they too can lead with the eight paradoxes, guiding them to emotional and social intelligence that resonates with their teams and leads to outstanding collaborative results.

    Managing for the first time is even harder.A new start-up comes on the scene filled with a team of talented people. The start-up grows, the team expands, and those early joiners all of a sudden are responsible for leading a team. Just a few years prior, these folks were barely able to figure out their own roles in their crazy, ever-changing company. Now, as managers, they are expected—often without any direction or role models—to know how to develop,coach, structure projects, review, and set expectations for a whole bunch of new, incredible people. First-timers want to quickly learn what it takes to be a successful manager—like they learned how to code, how to design, how to sell—and put those learnings into practice. But what does it mean tomanage, and how do you teach someone to be a good manager?Enter Rachel Pacheco, an expert at helping start-ups solve their management and culture challenges. Pacheco, a former chief people officer and founding team executive at multiple start-ups, conducts research on management and works with CEOs and their managers to build the skills necessary to navigate a rapidly scaling organization. In Bringing Up the Boss: Practical Lessons for New Managers, Pacheco shares these skills, along with cutting-edge research, data, anecdotes, how-to exercises, and more, to help overwhelmed employees become expert managers.

    

    The demands to deliver at a consistently high level can be unforgiving. The loneliness. The weight of responsibility. The relentless second-guessing and criticism. The pressure to build all-star teams. The 24/7 schedule that requires superhuman stamina. The tough decisions that often leave no one happy. The expectation to always have the right answer when it can be hard just to know the right question. These challenges are brought into their highest and sharpest relief in the corner office, but they are hardly unique to chief executives. All leaders face their own version of these tests, and the authors drawing on the distilled wisdom, stories and lessons from hundreds of chief executives to show how every aspiring leader can master these challenges and lead like a CEO. These foundational leadership skills will make all aspiring executives more effective in their role today, and to lift the trajectory of their career. The CEO Test is the authoritative, no-nonsense insider's guide to navigating leadership's toughest challenges, brought to you by authors uniquely qualified to tell the stories. Adam Bryant has conducted in-depth interviews with more than 600 CEOs. Kevin Sharer spent more than two decades as president and then CEO of Amgen, where he led its expansion from $1 billion in annual revenues to nearly $16 billion. He has served on many boards and is a sought-after mentor for CEOs of global companies. Leadership is getting harder as the speed of disruption across all industries accelerates. The CEO Test will better prepare you to succeed whether you're a CEO or just setting out to become one"--

    

    To do so, you need to define a powerful strategy that determines consistent action across your organization to deliver your unique flavor. Szóstek describes this strategy as umami, which is the fifth category of taste (besides sweet, sour, salt and bitter), and gives an exceptional flavor to your food.How do you build a powerful yet actionable strategy, and successfully implement it across your organization? Many leaders, marketers and designers try to answer these questions. The Umami Strategy proposes a novel approach that will help you build and execute an experience strategy. The model used in the book allows you to (a) find out what stories your customers are telling today; (b) uncover motivators and demotivators that guide these stories; (c) envision the ideal future experience you want to deliver; (d) define the actionable measures that will ensure progress toward that vision; and (e) evaluate that progress through future customer stories.Enjoyable, practical and full of hidden gems and tips, this book will help you get your organization to align with building a unique market value through delivering memorable experiences to your customers. Because to be noticed, you need to stand out of the crowd.

    Extreme market volatility, pandemics, industry change, supply-chain disruption. The list of potential threats and strategic challenges seems to be growing exponentially. At the same time, the laborious processes used by many firms to develop a workable strategy often feel overly bureaucratic and behind the curve. There is no question that strategic decision-making has become more challenging and complex. In fact, many companies seem to have given up on strategy altogether. In Better, Simpler Strategy, Harvard Business School professor Felix Oberholzer-Gee provides executives with a simple tool to cut through technological complexity and market uncertainties. The Value Stick, based on proven economic mechanics, is an extraordinarily powerful tool that helps executives decide where to focus their attention and how to deepen their firm's competitive advantage. How does the Value Stick work? It provides a way of measuring two fundamental forces that lead to value creation and capture-the customer's willingness to pay and the employee's willingness to sell their services to the firm. For example, increasing product quality increases a customer's willingness to pay. And firms can redesign work processes or conditions or integrate other benefits (besides income) to lower employees' willingness to sell their services to firms and still retain them. With many examples across industries (based on Harvard Business School case studies), Oberholzer-Gee shows these value dynamics in action and explains how looking at and adjusting these measures using one tool, the Value Stick, enables firms to gauge and improve their strategies and operations. Based on the author's successful strategy course, Better, Simpler Strategy will become every business strategist's must-have guide for making better strategic decisions and gaining competitive advantage"--

    You'll become a more valuable employee and make your organization more successful.Thomas H. Davenport, Research Fellow, Author of Competing on Analytics, Big Data @ Work, and The AI AdvantageYou've heard the hype around data--now get the facts.In Becoming a Data Head: How to Think, Speak, and Understand Data Science, Statistics, and Machine Learning, award-winning data scientists Alex Gutman and Jordan Goldmeier pull back the curtain on data science and give you the language and tools necessary to talk and think critically about it.You'll learn how to:Think statistically and understand the role variation plays in your life and decision making Speak intelligently and ask the right questions about the statistics and results you encounter in the workplace Understand what's really going on with machine learning, text analytics, deep learning, and artificial intelligence Avoid common pitfalls when working with and interpreting data Becoming a Data Head is a complete guide for data science in the workplace: covering everything from the personalities you'll work with to the math behind the algorithms. The authors have spent years in data trenches and sought to create a fun, approachable, and eminently readable book. Anyone can become a Data Head--an active participant in data science, statistics, and machine learning. Whether you're a business professional, engineer, executive, or aspiring data scientist, this book is for you.

    

    Most of the team are members of the International Association of Facilitators, and many are IAF Certified Professional Facilitators.The book project is a labour of love for all contributors. Our mission is to promote the power of facilitation worldwide. We are making the book available for free in order to enable and encourage everyone to read it and to share it.Find more at facpower.org

    For fans of Good to Great and The First 90 Days, this revised edition teaches leaders how to create lasting organizational change.Do you remember the last major initiative you watched die in your organization? Did it go down with a loud crash? Or was it slowly and quietly suffocated by other competing priorities? By the time it finally disappeared, it’s likely no one even noticed. Almost every company struggles with making change happen. The 4 Disciplines of Execution: Revised and Updated is meant to help you reach the goals you’ve always dreamed of with a simple, repeatable, and proven formula. In this updated edition of the business bestseller that “every leader should read” (Clayton Christensen, Professor at Harvard Business School and author of The Innovator’s Dilemma), you’ll learn the 4 Disciplines of Execution and how to make them work for your organization. This proven set of practices have been tested and refined by hundreds of organizations and thousands of teams over many years. When a company or an individual adheres to these principles, they achieve superb results, regardless of the goal. These 4 Disciplines of Execution represent a new way to work and think that is essential to creating lasting organizational change and thriving in today’s competitive climate. It’s the one book that no leader can afford to miss.

    

    

    It encourages business leaders to ask two different sets of existential questions: Does the organization that I am managing have a soul, and if so, what are the strategic choices that enable its synthesis (external orientation)? And, do I have a soul, and if so, who am I (internal orientation)? In the process, it uncovers a beauty inherent in patterns of strategic choices that enables an organizational soul to emerge, and an appreciation of the diversity of such souls.

    

    It also examines how coaching helps leaders maintain a fine balance between managing and guiding, and between appraising and supporting their teammates. While many excellent books have been written about leadership, talent, and coaching, this is a rare book that stands boldly at the intersection of leadership and coaching. This is a book for our times. Businesses are facing a new reality, characterized by a VUCA (volatile, uncertain, complex, and ambiguous) world. This new reality has forced organizations to depart from conventional command-and-control practices to a completely new model - a model in which leaders support and guide, rather than instruct and control, their team members. Exploring some of the key ingredients of impactful leadership, Coaching offers tips and tricks, backed by research and incisive insights, on how to become an effective leader-coach. Peppered with interesting anecdotes and analogies, drawn from sports, performing arts and other walks of life, the book is a breezy read. Interviews with corporate leaders and academics further enrich the narrative. Guaranteed to make for a very interesting read, the book will be useful to leaders, aspiring leaders and especially those that wish to transition from being just good leaders to extraordinary ones.

    

    Communicating your message effectively—online or in person—has become a must. If you want the best outcome, you must serve the growing need for cultural training that links awareness to action. “A masterclass in authentic global communication. Full of specific frameworks and actionable tips, it is a must-read for anyone looking to bolster or refine their professional communication toolkit.”—Elizabeth Owens Skidmore, Sponsorship Specialist, Bell Canada In our increasingly interconnected world, effective communication is the formula for success in any industry. Whether you’re speaking in public, writing an email, or navigating an important negotiation, how you present yourself through language is all-important in today's global business world. In How to Communicate Effectively with Anyone, Anywhere, two New York University professors reveal a new approach to global communication across key performance areas, including effective emailing, public speaking, and negotiation.How to Communicate Effectively with Anyone, Anywhere, with key illustrations, is part instructional text, part empowering workbook, containing practical and proven strategies that can be put to immediate use, along with exercises designed to impart valuable self-discovery and position you as an effective global communicator. You will gain not only the practical skills essential for operating across cultural settings but also a firm foundation for managing global transactions, international relationships, and worldwide innovation. We all know how to email, right? But contacting counterparts in China, Brazil, or Germany with success requires us to upgrade our skills with key strategies for an expanded and productive network of global interaction. Each chapter contains a practical, easy-to-implement framework that functions as a “blueprint” for global communication and how each skill can best be used virtually in remote work scenarios. For professionals looking to take their skill set to the next level, this book’s approach is the key to connecting professional skills to a larger practice of global understanding, ultimately leading to you communicating effectively and impactfully with anyone, anytime, and anywhere.

    But that's not true. If youre a leader or a manager in an organization, you have to change other people. Its your job. If you care about the people in your life who arent reaching their potential or, worse, are acting in self-destructive ways, its your hearts desire. The problem isnt that you cant change other people, the problem is that the things you do and say to try to change them dont work because youre doing and saying the wrong things. This book provides step-by-step instructions for a seven-stage process to help people move from point A to point B. Its a carefully crafted system honed through three decades of professional application, presented with sample scripts and cartoon illustrations that make it immediately actionable. If youre trying to help the people you care about - whether professionally or personally, you can turn things around in your very next conversation. Within 20 minutes, you can change how you talk to people - and influence them for the better

    This book uses the principles of Nudge Theory to show how to fulfil these needs better. The book takes a storytelling approach, rather than an academic one, and is packed with examples from India and around the world.

    Our aim was to do more than spotlight injustice. We challenged ourselves to imagine how to fix it. The dialogue brought together casting directors, bookstore owners, disabled leaders, healthcare professionals, students, VCs, standup comedians, chief diversity officers, pro gamers, archaeologists, government insiders, startup founders, and even a master puppeteer.Now for the first time, these solutions are compiled into one groundbreaking volume organized into twelve powerful themes including: storytelling, technology, identity, retail, education and more. Each chapter paints a revealing picture of the world, how it is, how it could be and what needs to happen for us to get there. For newcomers to the topic of diversity, and DEI experts alike, this book offers a much-needed actionable blueprint for creating a more inclusive world for us all.

    The Gherkin format is supported by many BDD tools, including the different flavors of Cucumber, Behat or SpecFlow, but the ideas described in the book are also suitable for other BDD tools, like JBehave or Robot Framework.This book is written for everyone involved in the specification and delivery of software: product owners, business analysts, developers, and testers.This is the second in the BDD Books series that will guide you through the entire development process, including specific technical practices needed to successfully drive development using collaboratively-authored specifications and living documentation.

    The authors guide individuals and teams on an inspiring journey to show them how to persevere through challenges, overcome obstacles, and create success together.Stick Together follows Coach David, a high school basketball coach looking to motivate his team for the new season. The team members are given sticks with words written on them and tasked with a number of missions:To find another player with the same word written on their stick To explain why that word is important for a team to be their best To render their sticks unbreakable As the players work together to complete their tasks, they discover how to make their team stronger and create an unbreakable bond. Perfect for student athletes and teams in all industries including business, education, healthcare, and nonprofit, and for readers of all ages, Stick Together will resonate with anyone looking to improve their team performance and excel in a group environment.

    It's been used by thousands of teams for project success!59% of U.S. workers say that communication is their team's biggest obstacle to success, followed by accountability at 29% (Atlassian). High-Impact Tools for Teams explains a simple, powerful tool that helps team leaders and members align and get clarity on exactly who is responsible for each part of the team's most important activities and projects. The tool is complemented by 4 trust add-ons that help teams build trust and increase psychological safety, so every member can be confident in sharing ideas or concerns about obstacles the team may face. It's a proven tool for project teams, based on years of research, and thousands of teams are already using the Team Alignment Map to run effective get-to-action meetings, give projects a good start and de-silo organizations.Co-author Alex Osterwalder is the international best-selling author who co-created the Business Model Canvas, a strategic management tool used by 1 million+ industry leaders globally. Plan as a team and know who does what Uncover and proactively remove the most likely obstacles to any project Boost team member contributions Run more effective team meetings Get more successful projects With the guidance of High-Impact Tools for Teams, you can be better prepared as a team leader or team member to plan effectively, reduce risks, and collaborate with others. Your team will be accountable and ready to deliver results!

    Creating a culture that understands and supports both the technical and the nontechnical is a refined skill that can be difficult to master even for a leader with years of experience. The Tech Executive Operating System helps you apply your personal expertise and build a thriving R&D organization that moves the needle.Tech companies spend an average of 15% of their revenue on R&D. As they grow, they find the return on this large investment decreases at a fast pace. Executives and leaders of companies big and small are at a loss and seeking guidance. Author Ben-Yosef expertly walks you through the need to set goals, translate business objectives to R&D terms, and establish the organizational structures and processes to create the biggest impact. The Tech Executive Operating System is a rare book that provides useful yardsticks to measure the progress and contributions of managers, teams, and individuals in your organization.Tech executives, first-time startup founders, managers, CEOs, and other non-technical founders of startups who want to better understand a significant part of their organization all have invaluable knowledge to gain from The Tech Executive Operating System. Ben-Yosef's thorough research and real-world examples enhance the lessons and make your goals clear. Engineering organizations can be vastly improved by this multi-faceted approach, and the future of tech is calling for it.What You Will LearnCreate a toolkit for your employees to put in place a remarkable engineering teamDiscover an impact-oriented approach to goal-setting that will be especially usefully for remote employeesTurn the R&D department from a cost center to an innovation centerWho This Book is ForTech executives and their direct reports, first-timer startup founders, junior leaders in tech organizations, middle-managers in big enterprises, CEOs and other non-technical founders of startups who want to better understand a big part of their organization and how best to address it.

    The key to managing the relentless turmoil of a start-up is learning to manage yourself. From Start-Up to Grown-Up gives you, the founder and CEO of a great start-up, the knowledge and experience that executive coach Alisa Cohn has gained from helping companies such as Etsy, Foursquare, InVision and The Wirecutter become headline names. Growth of your company begins with growth within you. The book provides you with effective and practical ways of maximizing your strengths, defusing your triggers, controlling your self-doubt and building on your motivators. With these self-management tools, you can then turn your attention to managing your team by ensuring the flow of communication and finding the joy of delegation and the soul in meetings. Finally, you gain practical tools for managing the company and ensuring overall effectiveness of your team and strategy.Filled with stories drawn from the author's experience, From Start-Up to Grown-Up helps you build a company with a set of core values that everybody lives by and where everyone shares a vision of where the company is going and how to get there.

    

    How to clearly, creatively work in the open.Agile comms is a set of techniques to help teams communicate clearly and creatively about work in progress.It helps you communicate faster and more flexibly, adjusting what you say to changing circumstances.It helps you use a human tone of voice, and a little creative flair, to get your point across to busy people.This book explains what agile comms means, and how to start using it.

    

    Includes many new, highly effective tactics for easily and ethically winning in competition and cooperation. Essential in politics, business, war, sports, games, martial arts, and general life. Written by a successful corporate director and West Pointer. Makes protecting yourself much easier! The essence of winning can be distilled from principles common to all successful human action. Of many actions open for examination, two are highly important: competition and cooperation. Studying competition yields insights on winning in fights for rights or interests. Studying cooperation brings skill at winning in groups with shared goals. To cover these subjects, you can sift through the books of master theorists from Sun Tzu, through Machiavelli and Clausewitz, to Drucker and Deming. You can also read about master practitioners from Ulysses, through Napoleon and Lee, to modern-day captains of industry and esteemed statesmen. To aid you in such effort, this "philosophy of strategy" tries to unearth, consolidate, integrate, and improve upon the works of these master strategists. Distilling the essence of competition and cooperation, it reveals the universal rules of winning, those simple yet critical formulas which change a situation to your advantage. In doing so, it crystallizes the powerful methods of attack and defense for your use in virtually any application. By presenting strategic action from such a high-level vantage point, this book helps change strategy from an art to a science. In doing so, it provides almost any interested student with the pure power of strategy. Because the development of strategies often means the development of better options, the author includes as a supplement his handy new idea generator: “Instant Productivity: 101 Ways to Create.” ***** Version 1.5 March 2020.

    In this new era of remote, work and online presenting, it delivers powerful and persuasive outcomes for time-limited professionals dealing with complex ideas, attention-deficit audiences, and the evolving challenges of modern meetings.

    The book outlines four project phases--ideation, preproduction, full production, and post-production--that give designers and developers the milestones they need to advance from the first glimmerings of an idea to a finished game.

    All leaders must formulate a clear course of action, yet many lack confidence in their ability to think systematically about their strategy. They struggle to apply the abstract lessons offered by conventional approaches to strategic analysis to their unique contexts.Making Great Strategy resolves these challenges with a straightforward, readily applicable framework. Jesper B. S�rensen and Glenn R. Carroll show that one factor underlies all sustainably successful strategies: a logically coherent argument that connects resources, capabilities, and environmental conditions to desired outcomes. They introduce a system for formulating and managing strategy through a set of three core activities: visualization, formalization and logic, and constructive argumentation. These activities can be implemented in any organization and are illustrated through examples and case studies from well-known companies such as Apple, Walmart, and The Economist.This book shows that while great strategic thinking is hard, it is not a mystery. Widely applicable and relevant for managers and leaders at all levels, especially executive teams charged with setting the course of their organizations, it is essential reading for anyone faced with practical problems of strategic management.

    Because of the widespread adoption of agile methods in organizations, there is a rapidly growing shift from a focus on projects to one on products. This shift brings dramatic changes in how organizations manage and deliver not only IT services but their entire product and service value streams. Whatever methodology is being implemented, success at all levels is inextricably linked back to a clear understanding of customer value and customer-driven outcomes across teams.This book shows program and project managers how to maximize their professional relevancy in this new world. They must shift from being program managers to value managers, maximizing value through the entire organization. This book defines the role and skills of the value manager, using case studies and step-by-step guidance to help readers visualize and implement a new path where middle management and the value management office are valued leaders in the age of business agility.

    This is down to many factors, but not least because organisations pay scant attention to their collective assumptions and beliefs, oftentimes called "culture". Memeology is an Organisational Psychotherapy self-help book, through which organisations can collectively surface and reflect upon their culture – and its influence on the health and success of the organisation.

    

    How can leaders guide individuals and organizations to solve the increasingly complex work challenges of tomorrow?As traditional jobs give way to new work roles and software and robots perform the repetitive tasks formerly done by humans, the work of today is no longer guaranteed to be here tomorrow. The Next Rules of Work helps leaders understand why traditional notions about work inhibit the organization's ability to address new problems and how they can successfully equip their organizations to manage constant change. By first developing a new mindset to help themselves and their teams become more agile, leaders can then co-create the organization's next mindset by answering five key questions that help them establish constantly adaptive strategies. Finally, leaders develop agile learning practices to ensure that workers will continually have the skillsets and toolsets they need to solve organizational problems today.By redefining the fundamental nature of work, teams and the organization, The Next Rules of Work goes beyond offering advice and predictions and provides organizational leaders with a guide to create truly agile organizations that can respond to perpetual change.

    

    Can you have a meaningful, well-paid career without a daily commute to a physical office, and without burning out? Can your team or organization work well together and maintain team culture, even when physically apart?Can your organization's "work from home" policy be a competitive advantage--improving organizational resilience while also addressing important social, diversity, urban planning and environmental issues?If you find yourself asking questions like these, this book is for you.This updated second edition features best practices from over 28 years working in, leading, and coaching globally distributed organizations--as well as lessons learned helping organizations quickly shift to fully distributed during COVID-19 office closures.Each short easy-to-read chapter has practical takeaways on what did--and did not--work from my own hard-learned lessons, along with a wide range of interviews with company founders, hedge fund managers, government agency leaders, software developers, accountants, political organizers, recruiters, military personnel, executive assistants and medical technicians.

    Farmer has been there. For nearly 20 years she has been there. She has been the employee, the mentor, the boss, the co-worker and the guide learning and helping other women not just succeed but slay at work. But in her words, slaying is bigger than performing well. It is about being well. In her new book, “First and Only: A Black Woman’s Guide to Thriving at Work and in Life,” Jennifer offers frank leadership advice to help Black women chart their own course, navigate the dual landmines of sex and race and develop a life that surpasses their wildest expectations. Her book is a departure from the typical leadership books, as she directly addresses the racism and sexism that Black women experience at work and in life. She outlines these things to validate what Black women have said for decades – that their rise to leadership is littered with obstacles that are unique to Black women -- and ensure that their experience is documented and affirmed.

    Legacy companies, we hear, are all doomed to fail unless they double down on the latest digital innovations, and disruptors are ordained to take over the world. Digital innovation is the answer to everything.False! Nothing in life or business is ever that simple.In The Brains and Brawn Company: How Leading Organizations Blend the Best of Digital and Physical, venture capitalist and Stanford Graduate School of Business lecturer Robert Siegel brings the digital innovation conversation back to down to earth. He shows that, while important, digital is only part of the answer―and it's never the only answer. The vast majority of successful leaders from both incumbents and disruptors focus as much on things like logistics, manufacturing, and distribution as they do on digital innovation. In fact, many established companies are successfully countering young upstarts in other creative ways, and many new organizations are learning from their older brethren.Siegel shows how to create lasting profits and growth in the smartest way possible: by creating a solid partnership between digital innovation and traditional business operations--in other words, by marrying brains and brawn. He lays out the core competencies that today's industry leaders have mastered and explains how: Charles Schwab uses cutting-edge analytics to better serve millions of investors without violating its original code of values.Align Technology transformed orthodontia by developing creative new business models along with new products.Kaiser Permanente taps into the power of empathy to improve patient satisfaction while controlling costs.Instacart balances ownership and partnerships to balance the needs of four key constituencies.Target, Best Buy, and Home Depot found different ways to blend the best aspects of physical retail with innovative e-commerce.Desktop Metal is innovating high-volume yet affordable production methods that can revolutionize manufacturing.Filled with original research and case studies of Daimler, 23andMe, Instacart, AB InBev, Google, and many other companies, The Brains and Brawn Company: How Leading Organizations Blend the Best of Digital and Physical provides practical, proven insights and advice for bridging the gulf between digital vs. physical, disruptor vs. incumbent, startup world vs. Fortune 500, and tech culture vs. industrial culture.The Brains and Brawn Company: How Leading Organizations Blend the Best of Digital and Physical provides everything you need to set your company apart from your competitors in real and measurable ways--and take the lead in your industry for years to come.

    From the climate emergency to the rise of authoritarianism, we face a dizzying array of threats, yet there is also vast positive potential all around us. To make the most of it, we need human ingenuity to flourish, in social movements, purpose-driven businesses, and the many other collaborations that can change our world for the better.Nothing starts without a founder, but here’s the great paradox: to grow a collective endeavour, it can’t just be about the founder. We have to decentralise, yet at the same time, founders and their successors have a natural authorship and vital role to play in endeavours they start. A founder failing to show up well can be the undoing of everything, but get it right and a purposeful vision can come to life spectacularly.Sharing the seminal thinker Peter Koenig’s decades of research, and his own experience of developing highly participatory initiatives, Tom Nixon will introduce you to a new perspective on being a founder and developing purposeful endeavours that can harness the creative potential of everyone involved.Work with Source is a comprehensive guide that can be read from cover to cover or used as a reference for founders to help them meet the pivotal challenges they’ll encounter on the journey.About the authorTom Nixon is an advisor to purpose-driven leaders. He is also the founder of Maptio, an associate at Greaterthan, an activist, and a director of the Meaning Conference on better 21st-century business.

    

    

    But all too often, we're our own biggest roadblock. In "The ART of Facilitation," Tina Frey Clements teaches you to master the art, (and even science) of facilitation and use it to your advantage. With more than twenty-five years of experience as a professional communicator, she shares tools and techniques to successfully deliver your message to any audience; from the board room to the classroom. She busts fifteen myths about facilitation and reveals game-changing insights about how to approach different learning styles to elevate your performance.From awareness of your body language and tone to making the most of technology and your environment, Tina takes you step by step through the ART of engaging your audience. You'll learn the most effective ways to deliver a presentation, a keynote, a course, or even a conversation. Whether you're an educator, a professional facilitator, or you're simply looking to sharpen your communications skills, Tina offers a roadmap to excellence and being your authentic self.

    The Manager's Dilemma explores this tension and it's impact on you, the manager, and your team. We also uncover the valid reasons for escalation along with the steps of problem-solving. Then we help Lisa figure out where each of her team members are getting stuck and coach her to identifying appropriate ways to develop each of her team members. We finish off by explore the manager's problem-solving mindset and plan out how to introduce the new approach to the team, all the while considering how much better your life will be along how each member of your team's lives will also benefit. A high-performing team, more time for you and increased opportunities..start reading now!

    

    

    Teams can now operate and collaborate from locations other than a central office, and events surrounding the 2020 COVID pandemic have thrown its practicality into sharp relief. Managing a team whose members are distributed across several locations requires a different mindset and will remain a must-have for all areas of business from this point forward.Building and Managing High-Performance Distributed Teams explains what the distributed teams concept means to the future of your company. Author Alberto S. Silveira Jr. leverages his industry knowledge to explore why the high-performance distributed team model is vital to the future of business, and explains how to build and maintain one through times of change. You will learn to differentiate between distributed teams, remote work, offshoring, and what each means in a modern context. Silveira also weaves in stories from his other life as a boater and sailor, using analogies and lessons gained from humankind's thousands of years of maritime adventure to illustrate the value of well-managed teams, and to also convey the importance of life-work balance in today's working world.The book analyzes team management strategies from some of the great successes and failures in recent years so that you can learn from the experiences of others. Building and Managing High-Performance Distributed Teams is your definitive guide for building a dynamic distributed team, using collaboration technology to attract and engage the most important element of any business--your people. Whether you are a department head, a business owner, or a team leader, this book presents the no-nonsense knowledge you need now to chart your course for success. What You Will LearnUnderstand what the new era of connected business means, and the role distributed teams will play.Differentiate between distributed teams, remote work, nearshore, and offshoring, and what each means to modern business.Discover the true heart of a high-performance distributed team (hint: it's not the technology).Find out what the era of distributed teams means to existing infrastructure.Uncover what we can learn about team management from some of the great successes and failures of recent years.Appreciate the techniques honed by seafarers, pilots, and software designers combined to create a successful project plan for team management and company navigation.Comprehend the effective simplicity of the "power of three" in building successful teams.Apply proven techniques of measurement and metrics without leaving the human factor behind to improve team morale and productivity. Who This Book Is ForTeam leaders or officers of small-ish companies, with populations in the tens through to the mid-hundreds. It's also for managers of somewhat autonomous departments within larger companies, and for everyone else in the boat because everyone in a company ultimately needs to know what being in a distributed team is all about.

    

    You've probably considered changing jobs, and maybe you already have, but it seems like you only traded locations with little impact.Getting results in your career and seeing the growth you want should be simple to do and this book helps you to close the gap between where you are today and where you want to be. It is a practical roadmap that helps you to dispell the myths, identify the roadblocks and then remove them.Check out what these experts had to say about the book: "If you want a future filled with more successful habits than you imagined possible, then you need Erin Urban's Elevate Your Career. You will find a powerful roadmap that is enjoyable to read, easy to understand and simple to apply. Based on many of Erin's inspiring personal experiences and insights from clients' successes, Elevate Your Career contains much wisdom and many practical steps you can immediately implement that will significantly increase your leadership, influence, impact and income. If you only read one book this year - make it this one!"- Rob Pennington, Ph.D., Educational Psychologist and Award-winning Author, DrRobSpeaks.Com"If you're stuck in career quicksand, despite the fact that you're "driven" and "work hard", then grab this book today. It's an invaluable roadmap to elevating your career by being intentional about your behaviors, daily habits, relationships, and perception management. Thanks, Erin, for writing this book!"- Curt D. Mercadante, Branding Expert and Bestselling Author, "Five Pillars of the Freedom Lifestyle""This book is a must-read for anyone entering, progressing or transitioning in their careers. Packed with practical tips and guidance from well researched work by someone who has gained first-hand experience of learning and growth through some hard knocks. Each chapter, each page, contains rich insights and immediate takeaways which is not easy to come by from today's bookshelves. Erin Urban has a gift of writing in language, making it easy and a joy to turn over the pages in this book. In addition to individuals, the content in this book would serve as a great aid-memoir for teams and HR organizations."- Evelyn MacLean Quick, Former CPO, HESS Corp.Get your copy today and change your path forever.

    

    

    That's just IT. For the full scope this issue, increase that number exponentially. If you expect more from strategic planning and don't think projects should decimate budgets and professional reputations, you're in good company. CEO of UltiMentors Duane Petersen has dedicated his career to helping business leaders transform their companies by turning their strategic vision into portfolios of successful projects.Now, Petersen shares his winning method with you.Transforming Project Management takes you beyond envisioning a great strategy and into the realm of implementing it―with skill, care, and expertise. Petersen explains how to break down a strategic plan into key objectives and project portfolios to make sense of all the project "parts"--then successfully lead the execution of the plan. You'll learn how to evaluate where you are versus where you want to be, develop plans to move your vision forward, translate strategic plans into action plans with tangible efforts, budgets, and schedules, and guide and inspire the individuals and teams tasked with implementing their plans.Knowing precisely how much a major project will cost before it begins and having processes and tools to monitor how well it's meeting benchmarks along the way should be standard business practice. Clearly, it's not. With Transforming Project Management, you have everything you need to tie strategic planning directly to project management--and lead your company to the head of your industry.

    How do you get behind on-trend buzzwords by mastering business agility principles? Resetting Management helps leaders understand why business agility matters. It releases a new level of energy, innovation and entrepreneurship enabling organizations to respond to disruption while still delivering business strategies with rigour and efficiency. Using diagnostic tools and practical models, it describes how to master the essential components and principles of agility and respond to uncertain and fast changing environments.Featuring case studies from some of the world's leading companies and illustrating how they have successfully and less succesfully transformed for greater agility - including Lego, General Electric, LMVH and ING - St�phane J.G. Girod and Martin Kr�lik provide leaders with the skills to master the transformation journey that is right for their business.