Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    

    Rowling's popular character, Severus Snape, and the roles he played in the Harry Potter series.

    

     Readers all over the US and Europe have discovered the joys of retiring and living full time in an RV after reading Jerry Minchey's Amazon #1 best-selling book in Senior Travel Guides, Motorhome, and RV Retirement Living: The Most Enjoyable and Least Expensive Way to Retire. Now in this new epic book, Secrets of RVing on Social Security, he shows you step-by-step how to enjoy the RVing lifestyle while traveling and living on just your Social Security income. Imagine leaping out of bed every morning ready to cherish every day of your new adventurous life. On top of the adventure, you'll experience the unsurpassed freedom to live where you want to. At every fork in the road, you will be free to go wherever whim and chance might take you. You will also discover how other retirees are supplementing their retirement income while living full-time in their motorhome. Many people are actually adding to their savings while having the time of their lives living the RV lifestyle. In this book, you will grasp how they are doing it, and how you can do it too. You'll comprehend the brutally honest pros and cons of the RV lifestyle. There are some downsides to the lifestyle you need to be prepared for. My guess is that you will adore your new RVing lifestyle, but you'll never know if it's the right lifestyle for you if you don't read this book. The book is designed to keep you on the path to accomplishing your goal of living an exciting retirement lifestyle while staying well within your budget. This book should be required reading for anyone who is retired or getting ready to retire. It provides never-before-answered questions about living the attractive RVing lifestyle on a budget.

    Filled with photos, you'll see how to convert almost any minivan into a comfortable mini RV camper, perfect for short or long term trips. You'll learn that even on a limited budget, you can quickly put together a minivan camper that'll have a comfortable bed, toilet, small kitchen, fridge, TV, fan, plenty of storage, a portable power supply and more. This book shows all the steps and includes photos and a source list of the gear you've been looking for. If you have a minivan or are thinking about getting one and converting it to a camper, you'll want this book!

    Yes, it is really that good." "This is going to be my 'go to book' when I've had a bad day!" Please Note: Some profanity, not for children!

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    Threatened by the draft in the late sixties, he enlisted in the Army to avoid becoming a grunt, yet ended up one anyway. He endured a grueling war in Vietnam and then returned to a country too angry to care. While his journey took unexpected turns, his choices got him there, so he did his best to react positively and keep moving forward.Udden delivers his story in a comfortable, friendly style. He conveys the experiences of basic training, advanced infantry training, and what it was like to live, work, guard, patrol, and fight in the jungle. The reader will feel the adrenalin rush of a firefight, the thrill of a wild ride dangling below a helicopter, and the humor in celebrating his 21st birthday on a firebase.Through his words and personal photographs, you will live through his journey exactly as he experienced it.

    And even more than that, it's the awe-inspiring life story of Kailen Combs Taylor. Kailen lived with a perpetual sense of wonder, maintaining immutable joy and resilient hope in the midst of some of life's most barbaric trials. Narrated with heartrending candor, this harrowing love story will make you laugh, cry, and frantically turn the page, often all at once. And long after you finish the book and fall back into the hectic fray of life, you may find Kailen's message still resonates in your heart: that life can be a fairytale, even when it's a tragedy. "Bryan has written a book which proves that even in the face of impossible odds, love never fails." -Christina Rasmussen, Author of Second Firsts: Live, Laugh, and Love Again

    Chock full of easy to understand instructions and full color pictures for the 24 recipes included, you are sure to succeed with this book, regardless of your skill level. With a few simple ingredients, and a little bit of time, you’ll be making bath bombs in an afternoon. You’re in good hands with this quick and easy guide to showing you not only the basics, but also more fun and challenging recipes like the Fizzy Pops, designed to look like tasty cake pop treats. Taking it a step further she has also included cupcake bath bombs with a sugar scrub topping. Who wouldn't love to make these? This book can be a project for yourself, a gift for a friend, or an enhancement to your knowledge in the world of bath and body crafts. Whatever the purpose, the reader will enjoy!

    Are you gutsy enough to try it? Rouse your inner gypsy/rebel with this intimate introduction to van dwelling. It’s stocked with DIY tips and tricks for turning a vehicle into a home (on any budget) and emotional resources to gracefully sidestep the psychological pitfalls of such an unconventional lifestyle. With concrete advice and personal reflection from an experienced solo van dweller, this guide thoroughly covers the basics of everyday life in a van with a refreshing twist of self-empowerment and a whole lotta sass.Topics covered inside: -- vehicle selection-- DIY ideas for customizing your mobile abode-- ventilation-- parking tips-- showering and toilet needs-- safety for solos-- earning an income-- mental health as a van dweller...and much more!

    

    You'll discover original profiles of inspiring people, real-life dramas, insightful essays, and news roundups that get you up-to-date fast on the issues you care about. All the features and departments from the print edition are here, including the jokes and funny true stories, along with our famous Word Power column-now with automatic scoring and audio pronunciations. Each issue is enhanced with exclusive cartoons, videos, slide shows, animations, and useful Web links-all in a well-designed, easy-to-navigate interface.

    Kevin’s mum, Anne, was not there to answer his call but she never let her son down. From that fateful day, April 15, 1989, she embarked on a remarkable 24-year battle to see justice done. Convinced of a cover-up by the powers that be, she left no stone unturned in her quest to uncover the truth. It was a campaign that she fought to her dying day, succumbing to cancer at the age of 62 in April, 2013. Anne’s efforts had not been in vain. Just months earlier, a historic breakthrough saw the original inquest verdicts quashed, following a public apology to the Hillsborough families by Prime Minister David Cameron. Her daughter Sara, Kevin’s sister, was with Anne every step of the way. Now, with the help of personal recollections penned by her mum in her final months, she tells the real story of Anne’s remarkable journey – her spirit in the face of the many setbacks and her defiant refusal to accept defeat. Anne’s final message before losing her fight for life was ‘I never walked alone’. This book is dedicated to everyone who has ever fought for justice in the name of the 96.Copyright: All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission in writing of the copyright holders, nor be otherwise circulated in any form of binding or cover other than in which it is published and without a similar condition being imposed on the subsequent publisher.