It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    Topics include Linux command line basics, filesystems, networking, BASH basics, package management, logging, and the Linux kernel and drivers.If you're getting started along the exciting path of hacking, cybersecurity, and pentesting, Linux Basics for Hackers is an excellent first step. Using Kali Linux, an advanced penetration testing distribution of Linux, you'll learn the basics of using the Linux operating system and acquire the tools and techniques you'll need to take control of a Linux environment.First, you'll learn how to install Kali on a virtual machine and get an introduction to basic Linux concepts. Next, you'll tackle broader Linux topics like manipulating text, controlling file and directory permissions, and managing user environment variables. You'll then focus in on foundational hacking concepts like security and anonymity and learn scripting skills with bash and Python. Practical tutorials and exercises throughout will reinforce and test your skills as you learn how to: - Cover your tracks by changing your network information and manipulating the rsyslog logging utility - Write a tool to scan for network connections, and connect and listen to wireless networks - Keep your internet activity stealthy using Tor, proxy servers, VPNs, and encrypted email - Write a bash script to scan open ports for potential targets - Use and abuse services like MySQL, Apache web server, and OpenSSH - Build your own hacking tools, such as a remote video spy camera and a password crackerHacking is complex, and there is no single way in. Why not start at the beginning with Linux Basics for Hackers?

    You'll learn how to: - Plan, organize, and maintain your stylesheets more effectively- Apply the secrets of liquid, elastic, and hybrid layouts- Create flickr-style image maps, remote rollovers, and other advanced CSS features- Lay out forms using pure CSS- Recognize common browser bugs, and how to fix themWhile CSS is a relatively simple technology to learn, it is a difficult one to master. When you first start developing sites using CSS, you will come across all kinds of infuriating browser bugs and inconsistencies. It sometimes feels like there are a million and one different techniques to master, spread across a bewildering array of websites. The range of possibilities seems endless and makes for a steep and daunting learning curve. By bringing all of the latest tips, tricks, and techniques together in one handy reference, this book demystifies the secrets of CSS and makes the journey to CSS mastery as simple and painless as possible. While most books concentrate on basic skills, this one is different, assuming that you already know the basics and why you should be using CSS in your work, and concentrating mainly on advanced techniques. It begins with a brief recap of CSS fundamentals such as the importance of meaningful markup, how to structure and maintain your code, and how the CSS layout model really works. With the basics out of the way, each subsequent chapter details a particular aspect of CSS-based design. Through a series of easy-to-follow tutorials, you will learn practical CSS techniques you can immediately start using in your daily work. Browser inconsistencies are the thorn in most CSS developers' sides, so we have dedicated two whole chapters to CSS hacks, filters, and bug fixing, as well as looking at image replacement; professional link, form, and list styling; pure CSS layouts; and much more. All of these techniques are then put into practice in two beautifully designed case studies, written by two of the world's best CSS designers, Simon Collison and Cameron Moll. Summary of Contents: - Chapter 1: Setting the Foundations- Chapter 2: Visual Formatting Model Recap- Chapter 3: Background Images and Image Replacement- Chapter 4: Styling Links- Chapter 5: Styling Lists and Creating Nav Bars- Chapter 6: Styling Forms and Data Tables- Chapter 7: Layout- Chapter 8: Hacks and Filters- Chapter 9: Bugs and Bug Fixing- Case Study 1: More Than Doodles- Case Study 2: Tuscany Luxury Resorts

    In the second edition of Network Security, this most distinguished of author teams draws on hard-won experience to explain every facet of information security, from the basics to advanced cryptography and authentication; secure Web and email services; and emerging security standards. Highlights of the book's extensive new coverage include Advanced Encryption Standard (AES), IPsec, SSL, PKI Standards, and Web security.

    However, Perl incorporates many features that have their roots in other languages such as Lisp. These advanced features are not well understood and are rarely used by most Perl programmers, but they are very powerful. They can automate tasks in everyday programming that are difficult to solve in any other way. One of the most powerful of these techniques is writing functions that manufacture or modify other functions. For example, instead of writing ten similar functions, a programmer can write a general pattern or framework that can then create the functions as needed according to the pattern. For several years Mark Jason Dominus has worked to apply functional programming techniques to Perl. Now Mark brings these flexible programming methods that he has successfully taught in numerous tutorials and training sessions to a wider audience.• Introduces powerful programming methods—new to most Perl programmers—that were previously the domain of computer scientists• Gradually builds up confidence by describing techniques of progressive sophistication• Shows how to improve everyday programs and includes numerous engaging code examples to illustrate the methods

    Understanding HTTP is essential for practically all web-based programming, design, analysis, and administration.While the basics of HTTP are elegantly simple, the protocol's advanced features are notoriously confusing, because they knit together complex technologies and terminology from many disciplines. This book clearly explains HTTP and these interrelated core technologies, in twenty-one logically organized chapters, backed up by hundreds of detailed illustrations and examples, and convenient reference appendices. HTTP: The Definitive Guide explains everything people need to use HTTP efficiently -- including the black arts and tricks of the trade -- in a concise and readable manner.In addition to explaining the basic HTTP features, syntax and guidelines, this book clarifies related, but often misunderstood topics, such as: TCP connection management, web proxy and cache architectures, web robots and robots.txt files, Basic and Digest authentication, secure HTTP transactions, entity body processing, internationalized content, and traffic redirection.Many technical professionals will benefit from this book. Internet architects and developers who need to design and develop software, IT professionals who need to understand Internet architectural components and interactions, multimedia designers who need to publish and host multimedia, performance engineers who need to optimize web performance, technical marketing professionals who need a clear picture of core web architectures and protocols, as well as untold numbers of students and hobbyists will all benefit from the knowledge packed in this volume.There are many books that explain how to use the Web, but this is the one that explains how the Web works. Written by experts with years of design and implementation experience, this book is the definitive technical bible that describes the why and the how of HTTP and web core technologies. HTTP: The Definitive Guide is an essential reference that no technically-inclined member of the Internet community should be without.

    Reverse engineering is not about reading assembly code, but actually understanding how different pieces/components in a system work. To reverse engineer a system is to understand how it is constructed and how it works. The book provides: Coverage of x86, x64, and ARM. In the past x86 was the most common architecture on the PC; however, times have changed and x64 is becoming the dominant architecture. It brings new complexity and constructs previously not present in x86. ARM ("Advanced RISC Machine) "is very common in embedded / consumer electronic devices; for example, most if not all cell phones run on ARM. All of apple's i-devices run on ARM. This book will be the first book to cover all three.Discussion of Windows kernel-mode code (rootkits/drivers). This topic has a steep learning curve so most practitioners stay away from this area because it is highly complex. However, this book will provide a concise treatment of this topic and explain how to analyze drivers step-by-step.The book uses real world examples from the public domain. The best way to learn is through a combination of concept discussions, examples, and exercises. This book uses real-world trojans / rootkits as examples congruent with real-life scenariosHands-on exercises. End-of-chapter exercises in the form of conceptual questions and hands-on analysis so so readers can solidify their understanding of the concepts and build confidence. The exercises are also meant to teach readers about topics not covered in the book.

    They provided a secure and reliable foundation, allowing us to concentrate on securing our digital world.An amazing community has built up around Kali Linux. Every month, more than 300,000 of us download a version of Kali. We come together in online and real-world training rooms and grind through the sprawling Offensive Security Penetration Testing Labs, pursuing the near-legendary Offensive Security certifications. We come together on the Kali forums, some 40,000 strong, and hundreds of us at a time can be found on the Kali IRC channel. We gather at conferences and attend Kali Dojos to learn from the developers themselves how to best leverage Kali.However, the Kali team has never released an official Kali Linux manual, until now.In this book, we'll focus on the Kali Linux platform itself, and help you understand and maximize Kali from the ground up. The developers will walk you through Kali Linux features and fundamentals, provide a crash course in basic Linux commands and concepts, and then walk you through the most common Kali Linux installation scenarios. You'll learn how to configure, troubleshoot and secure Kali Linux and then dive into the powerful Debian package manager. Throughout this expansive section, you'll learn how to install and configure packages, how to update and upgrade your Kali installation, and how to create your own custom packages. Then you'll learn how to deploy your custom installation across massive enterprise networks. Finally, you'll be guided through advanced topics such as kernel compilation, custom ISO creation, industrial-strength encryption, and even how to install crypto kill switches to safeguard your sensitive information.Whether you're a veteran or an absolute n00b, this is the best place to start with Kali Linux, the security professional's platform of choice.

    You'll learn hands-on how Node makes life easier for experienced JavaScript developers: not only can you work on the front end and back end in the same language, you'll also have more flexibility in choosing how to divide application logic between client and server.Written by a core contributor to the framework, Node: Up and Running shows you how Node scales up to support large numbers of simultaneous connections across multiple servers, and scales down to let you create quick one-off applications with minimal infrastructure. Built on the V8 JavaScript engine that runs Google Chrome, Node is already winning the hearts and minds of many companies, including Google and Yahoo! This book shows you why.Understand Node's event-loop architecture, non-blocking I/O, and event-driven programmingDiscover how Node supports a variety of database and data storage toolsLearn best practices for writing easy-to-maintain code for NodeGet concrete examples of how to use the various Node APIs in practiceTake advantage of the book’s complete API reference

    In the tradition of Manning's ground breaking "In Action" series, this book comes from right from the source. Written by Bruce Payette, one of principal creators of PowerShell, Windows PowerShell in Action shows you how to build scripts and utilities to automate system tasks or create powerful system management tools to handle the day-to-day tasks that drive a Windows administrator's life. Because it's based on the .NET platform, PowerShell is also a powerful tool for developers and power users.Windows PowerShell in Action was written by Bruce Payette, one of the founding members of the Windows PowerShell team, co-designer of the PowerShell language and the principal author of the PowerShell language implementation. The book enables you to get the most out of the PowerShell environment. Using many examples, both small and large, this book illustrates the features of the language and environment and shows how to compose those features into solutions, quickly and effectively.This book is designed for anyone who wants to learn PowerShell and use it well. Rather than simply being a book of recipes to read and apply, this book gives you the deep knowledge about how PowerShell works and how to apply it.

    This book helps you use SQL and Excel to extract business information from relational databases and use that data to define business dimensions, store transactions about customers, produce results, and more. Each chapter explains when and why to perform a particular type of business analysis in order to obtain useful results, how to design and perform the analysis using SQL and Excel, and what the results should look like.

    Along with some hardware considerations, this highly acclaimed guide takes an in-depth look at all of the essential networking software that comes with the operating system--including basic infrastructure (TCP/IP, wireless networking, firewalling) and the most popular services on Linux systems.But as the follow-up to a classic, the third edition of the Linux Network Administrator's Guide does more than just spruce up the basics. It also provides the very latest information on the following cutting-edge services:Wireless hubsOpenLDAPFreeS/WANIMAPSpam filteringOpenSSHBINDIPv6Featuring a litany of insider tips and techniques, the Linux Network Administrator's Guide, Third Edition is an invaluable companion for any network administrator interested in integrating Linux into their Windows environmentAuthored by Terry Dawson, Tony Bautts, and Gregor N. Purdy, the Linux Network Administrator's Guide, Third Edition emerged from the Linux Documentation Project (LDP). The LDP's goal is to centralize all of the issues of Linux documentation, ranging from online documentation topics such as installing, using, and running Linux.