Disaster team Canine Unit has been called "remarkable," "compelling," and "inspiring" by reviewers coast-to-coast. From the rubble of earthquakes in El Salvador to the tragic site of the Oklahoma City bombing, Caroline and her dogs convey an unforgettable lesson in teamwork and sheer bravery that is not to be missed. HC: Bantam.

    Mary reveals the simple steps you can take to help you relate to other people honestly and openly in every area of your life – at work, with your friends and family and in your love life. You will discover that you can be true to yourself and your needs without hurting or diminishing other people.    • What assertiveness is and why it matters   • How to avoid aggression, passivity and manipulation    • Tips for handling tricky situations including put-downs and dealing with bullies    • Mastering assertive body language and communication Packed with practical strategies and exercises, this book will show you how to be confident, assured and proactive – with style.

    But the prospect of sharing potentially negative news can be overwhelming. How do you construct your message so that it’s not only well received but also expressed in a way that encourages change?Whether you’re commending exemplary work or addressing problem behavior, the HBR Guide to Delivering Effective Feedback provides you with practical advice and tips to transform any performance discussion—from weekly check-ins to annual reviews—into an opportunity for growth and development. You’ll learn to:• Establish trust with your direct reports• Assess their performance fairly• Emphasize improvement, even in criticism• React calmly to a defensive feedback recipient• Recognize and motivate star performers• Create individualized development plansArm yourself with the advice you need to succeed on the job, from a source you trust. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.