Whether you are a rookie or an established Broker, this is the guide you need to lay the foundations for long-term success. Author Dustan Woodhouse has packed this book with dozens of tips and lessons gleaned from personal experience processing over 1,300 mortgage files and taking in over 2,000 applications verbally. You'll learn... - The old-school piece of technology that's every broker's best friend - How to have a complete application built by the time the very first phone call ends - When smart brokers decide to walk away from a file - Where to invest your marketing dollars (and where you'd just be throwing that money away) - How to trade cold-calling for warm-calling - How the "paycheque mentality" can sink your business, and what to do about it Every step, every tip, every process is aimed at building long-term relationships with clients and referral partners alike. It's all designed to get you to the holy grail of a referral-only business. Your mantra? Get the application. Here's how to do it.

    But then, matrimony came along and politics suddenly felt like the non-essential elaichi in this Mughlai Biryani called life. When my ‘loved ones’ subjected me to scenarios unimaginable, when as the groom I had to wait for an hour for my baaraat to arrive, when certain ‘rituals’ scarred me with shame for the rest of my life, I so wanted to give it back to the society! And hence, ‘Lehengey and Lafdey’ was born. LnL will raise your ire, tickle your funny bone, and show you everything except what a wedding is supposed to be: a sacred union. In a world filled with romantic novels, where love always wins in the end; patience, perseverance and the insane ability to bear a butt load of crap is required to emerge victorious in the holy war of matrimony. Enough talk! Jump right in and witness a whirlpool of emotions, with a cup of masala chai and some fryums on the side. Put your seat belts on, for it is going to get crazy. Welcome to the world of Lehengey and Lafdey!

    Even in Hell, love can bloom.

    As a member of the Nolan sisters, Coleen Nolan was born into the spotlight and has stayed there ever since. She has now become one of the nation's favourite TV presenters and is used to newspapers and magazines claiming to have the inside story of her private life. In No Regrets Coleen finally reveals the truth of what really happened during the last few rollercoaster years, truly the worst of her life. Whilst it's certainly been a traumatic time for the whole family, Coleen is a survivor. First and foremost, she is a mum and is determined to hold her family together. The Nolans finally put aside their infamous feud to rally round their beloved sister Bernie, who tragically lost her fight with cancer on the 4th of July last year, aged just 52. In this memoir, Coleen movingly describes her struggle to deal with the emotional scars that come from losing someone so close and the effect it has had on her own life. In this incredibly candid memoir, Coleen writes with raw honesty about her family troubles, her career highs and lows, and her struggle with her body image. In recent years, Coleen has found herself in both a plastic surgeon's office looking at a £20,000 bill to 'fix her face' and at a breast cancer clinic asking for the removal of her healthy breasts to avoid becoming the fourth sister in the family to be struck down by cancer. Wonderfully warm and moving, and brilliantly funny and honest, No Regrets will take you from laughter to tears and back again as you share in Coleen's very personal journey.

    

    Few others can offer such a remarkable insight into life at Anfield from Shankly to Houllier and beyond. Born in Liverpool in 1954, Phil later moved to his spiritual home of Kirkby where his footballing abilities were soon noticed and he quickly acquired a range of schoolboy honours before signing professional forms for his beloved Reds in 1971.As he staked a claim for a first-team place, Kop messiah Bill Shankly would memorably declare: “Aye, Phil Thompson. The boy tossed up with a sparrow for his legs and lost!”Shanks, however, was in no doubt about the young Thommo’s qualities and Phil would go on to claim a host of Anfield honours including seven League Championships, three European Cups, two League Cups and an FA Cup.The proudest moment of his footballing life came in 1981 when he led the Reds to a third European Cup with a 1-0 defeat of Real Madrid in Paris, later parading the trophy at his local pub, The Falcon.He left the Reds after winning 42 England caps before returning to Anfield in a coaching capacity under Liverpool player manager Kenny Dalglish.Despite being controversially sacked by Reds boss and former teammate Graeme Souness in 1992, he sensationally returned to Anfield as Gerard Houllier’s right-hand man in 1998, going on to revive the glory days by claiming a famous treble of trophies in 2001.Coming full circle and happy to be a fan again, he shared in the joy of the Reds’ 2005 Champions League triumph in Istanbul – as highlighted during remarkable scenes on SKY TV.

    In the London office my new boss Victor tells me I shall be working in a regional office - and he wants me to drive there. I am to deliver Victor's shiny Jaguar: his pride and joy. The office is in Calcutta. This all sounds like fun to me. A month long holiday. How bad can that be I think and decide to invite my friend Douglas to come along for the ride. This will be a road trip to die for I tell him. Victor's P.A. Shirley is the all seeing eye. Nothing gets past here. I have to report in on my progress at key points on the route. Shirley is going to be watching me. 'If you so much as scratch it you're dead.' I laugh, what could possibly go wrong....? well just about everything. We were OK up till Trieste; then a goat got in the car - after that it was downhill all the way to Calcutta.

    These grand houses were rigged with the latest and most advanced listening equipment. Bugging devices were hidden in the prisoners ‘cells, the light fittings, the fireplaces, behind mirrors, in plants and even in trees in the grounds, and wired back to the ‘M’ Room. At the heart of this clandestine unit were German-Jewish émigrés who had fled Nazi persecution and were serving in the British army. In an ironic turn of events they became British Intelligence’s most valuable asset. They were the ‘secret listeners’ and spent up to twelve hours a day eavesdropping on the conversations of German PoWs. This included not only the conversations of U-boat commanders, U-boat crew, infantry soldiers or Luftwaffe pilots but significantly 59 of Hitler’s Generals. The results were to prove astounding and beyond anything Churchill could have imagined when he authorised unlimited funds in its set-up. It gave British Intelligence unprecedented access to secrets that were not obtained by any other means. Providing a detailed, oft humorous, insight into life of the Generals in captivity, the book shows the farcical ‘stage-set’ in which they found themselves. But against this backdrop, the secret listeners eavesdropped on admission of war crimes and terrible atrocities against Russians, Poles and Jews; as well as details of an SS mutiny in a concentration camp in 1936, and Hitler’s human ‘stud farms’. This story places firmly on record just how much British Intelligence knew about the Holocaust. Why, at the end of the war, were these files not released for the war crimes trials? These and other transcripts of some of the most important German military secrets of the war remained classified until 1999.During their clandestine work the secret listeners did not set eyes on a single German PoW, yet their classified work and the intelligence they gained was as significant for winning the war as Bletchley Park and cracking the Enigma Code. For over sixty years the listeners never spoke about their work, not even to their families. Many went to their grave bearing the secrets of the nation which had saved them from certain death in the Holocaust.

    Buckley, Jr., were towering personalities who argued publicly and vociferously about every major issue of the 1960s: the counterculture, Vietnam, feminism, civil rights, the Cold War. Behind the scenes, the two were friends and trusted confidantes. In Buckley and Mailer, historian Kevin M. Schultz delivers a fresh and enlightening chronicle of that tumultuous decade through the rich story of what Mailer called their "difficult friendship." From their public debate before the Floyd Patterson–Sonny Liston heavyweight fight and their confrontation at Truman Capote’s Black-and-White Ball, to their involvement in cultural milestones like the antiwar rally in Berkeley and the March on the Pentagon, Buckley and Mailer explores these extraordinary figures’ contrasting visions of America.

    The Führer has just survived another assassination attempt. But Germany is losing the war. Stauffenberg's attempted assassination and coup originated from inside the government and military. Is the Nazi Party about to turn on itself? Order must be restored and the High Command is calling for blood. Max Hoffmann is enlisted, under Hitler’s instruction, to carry out an investigation. The disillusioned detective has a problem though; he knows that as soon as the investigation starts, his own treason against the Party might be uncovered. As it becomes clear that Hoffman has not been a "good Nazi" he decides to go on the run, mere hours ahead of the SS Agents who are sent to arrest him. As a fugitive, Hoffman only has one objective: to fight one last battle against the people that turned against him, his friends and his family - and against one man in particular. ‘Into Darkness’ is a superb historical thriller, which sheds light not only upon the end days of the Third Reich but also upon one man, trying to serve his country and conscience.

    No one seemed able to agree on a cause. (Dark matter? Tensor–vector–scalar gravity? Collisions with gravitons?) What did seem clear to those who became obsessed with it was that the Pioneer Anomaly had the potential to upend Einstein and Newton—to change everything we know about the universe.With riveting prose and the precision of an expert, Konstantin Kakaes gives us a scientific police procedural, tracking the steps of those who sought to unravel this high-stakes enigma. His thrilling account draws on extensive interviews and archival research, following the story from the Anomaly’s initial discovery, through decades of tireless investigation, to its ultimate conclusion. “The Pioneer Detectives” is a definitive account not just of the Pioneer Anomaly but of how scientific knowledge gets made and unmade, with scientists sometimes putting their livelihoods on the line in pursuit of cosmic truth. Perfect for fans of John McPhee, Thomas Kuhn, and Ed McBain, this is also an immensely enjoyable story accessible to anyone who loves brilliant, fascinating long-form journalism.* * * ABOUT THE AUTHOR: Konstantin Kakaes is a Bernard L. Schwartz fellow at the New America Foundation, writing about science and technology, and is the former Mexico City bureau chief for The Economist. His work has been published in The Wall Street Journal, Foreign Policy, and The Washington Post and appears frequently in Slate. Before becoming a journalist, he studied physics at Harvard University.

    In ten short chapters of lyrical prose—each one an ode to a breathtaking realm of discovery—Stefan Klein uses everyday objects and events as a springboard to meditate on the beauty of the underlying science. Klein sees in a single rose the sublime interdependence of all life; a day of stormy weather points to the world’s unpredictability; a marble conjures the birth of the cosmos. As he contemplates the deepest mysteries—the nature of reality, dark matter, humanity’s place among the galaxies, and more—Klein encourages us to fall in love with the universe the way scientists do: with a grasp of the key ideas and theories of twenty-first-century physics that bring to life the wonders of, really, everything. You won’t look at a rose—or at our world—the same way again.

    The stories of two undercover agents -- Brian Nelson, who worked for the Force Research Unit (FRU), aiding loyalist terrorists and murderers in their bloody work; and the man known as Stakeknife, deputy head of the IRA's infamous ‘Nutting Squad', the internal security force which tortured and killed suspected informers.

    

    She claimed the police had inserted a stick inside her… Swaranpreet realised that she had been cruelly violated; He spoke a single sentence but repeated it twice in chaste Punjabi: ‘Please give me a turban? I want nothing else…’ These are voices begging for deliverance in the aftermath of Indira Gandhi’s assassination in October-November 1984 in which 2,733 Sikhs were killed, burnt and exterminated by lumpens in the country. Nilanjan Mukhopadhyay walks us through one of the most shameful episodes of sectarian violence in post Independent India and highlights the apathy of subsequent governments towards Sikhs who paid a price for what was clearly a state-sponsored riot. Poignant, raw and most importantly, macabre, the personal histories in the book reveal how even after three decades, a community continues to battle for its identity in its own country.