But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down.United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers.“United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story.In this book, you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings.Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

    In Rats, the critically acclaimed bestseller, Robert Sullivan spends a year investigating a rat-infested alley just a few blocks away from Wall Street. Sullivan gets to know not just the beast but its friends and foes: the exterminators, the sanitation workers, the agitators and activists who have played their part in the centuries-old war between human city dweller and wild city rat. Sullivan looks deep into the largely unrecorded history of the city and its masses-its herds-of-rats-like mob. Funny, wise, sometimes disgusting but always compulsively readable, Rats earns its unlikely place alongside the great classics of nature writing. With an all-new Afterword by the author

    More neurotic than it is sane. More corrupt than it is law-abiding. And more prone to hurricanes than it should be.This book is a celebration of life, love and adventure--an enchanting account of a couple who weren't afraid to jump off the hamster wheel and have a go at a dream.

    to LondonOCothe professional dancer's extraordinaryajourney to the glitzy world of ballroomWith his slick moves, calm demeanor, and brooding good looks, Pasha Kovalev has becomeaa senation as a popular dancer. His talent and determination have taken him around the world, but as he shares here, it was the stark, grey landscape of his Siberian hometown, still reeling from the Communist regime, which provided the unlikely inspiration for his early love of ballroom dancing. With a strongadesire to succeed, he moved to theaU.S. in 2001awith his professional dance partner Anya Garnis and settled in Fort Lee, New Jersey.aHe auditioned for seasonathree of "So You Think You Can Dance "in 2007, amoved to L.A. in 2008, aand heahas since participated in all following seasons as either a choreographer or an All Star. Froma2009-2011ahe joined the cast of Jason Gilkison's production "Burn the Floor," one of the leading ballroom based shows in the world, during its stint on Broadway. In September 2011, Pasha joined the BBC's "Strictly Come Dancing" as the new professional dancer of the ninth season, abeing partnered in the 10th season with Girls Aloud star Kimberley Walsh. He speaks candidly in this heartwarming autobiography, on topics from romance to body image to the illness that nearly killed him. Most of all, he gives readers a glimpse behind the scenes of the flashy world of ballroom, and what really goes on beneath the veneer of sparkles and glamour."

    Rehder, the man CBS News once described as "America's secret weapon in the war against bank robbers," chronicles the lives and crimes of bank robbers in today's Los Angeles who are as colorful and exciting as the legends of long ago. The mild-mannered antiques dealer who robbed more banks than anyone else in history. The modern Fagin who took a page out of Dickens and had children rob banks for him. The misfit bodybuilders who used a movie as a blueprint for a spree of violent robberies.In a fast-paced, hard-edged style that reads like a novel, Where the Money Is carries us through these stories and more—all within a pistol shot of Hollywood, all true-life tales as vivid as anything on the big screen.

    Over 160 large photographs show Hatha expert Sri Swami Satchidananda performing more than 80 postures, breathing practices, relaxation, cleansing and concentration techniques. Instructions are easy to follow and describe how the body and mind benefit from each pose. Practice routines for beginning, intermediate and advanced students are suggested.

    Despite its remote location, the quirky German Renaissance–style castle, with its intricate façade, peculiar interior design, and gargoyle guardians peering down on Central Park, was an immediate hit, particularly among the city’s well-heeled intellectuals and artists.   Over the next century it would become home to an eclectic cast of celebrity residents—including Boris Karloff, Lauren Bacall, Leonard Bernstein, singer Roberta Flack (the Dakota’s first African-American resident), and John Lennon and Yoko Ono—who were charmed by its labyrinthine interior and secret passageways, its mysterious past, and its ghosts. Stephen Birmingham, author of the New York society classic “Our Crowd”, has written an engrossing history of the first hundred years of one of the most storied residential addresses in Manhattan and the legendary lives lived within its walls.

    Tony goes beyond teaching you how to use Lightroom. Tony shows you why and when to use each feature to create stunning, natural photos. When Lightroom isn t the best tool, Tony suggests better alternatives. Combining the benefits of video training and book learning, this video book gives you over 14 hours of video and dozens of free presets and raw images to practice with. If you learn better with video, watch the video training and refer to the book for quick reference. If you prefer reading, the book is concise and practical, and each chapter links to relevant videos when you want to understand a topic more deeply or see it used in the real world. Tony covers every aspect of Lightroom in-depth, but structures his teaching so that both beginner and advanced photographers can learn as efficiently as possible. If you just want a quick start, you can watch the first video or read the first chapter and you'll be organizing and editing your pictures in less than an hour. If you want to know more about a specific feature, switch to that video or jump to that chapter in the ebook. If you want to know everything about Lightroom, watch the videos and read the book from start to finish.

    

    Heading towards a half-remembered cave on the Pacific coast where her younger, more adventurous self once stayed, she recalls adventures in Sumatra, the Yukon and many places in between—and wonders what compels her to keep moving through life while everyone else has found a place to belong.

    An all-encompassing manual that addresses safety, equipment, tactics, and the best practices for all shooters, here is an all-encompassing book of use to every gun owner.A result of twelve years of research, The Modern Day Gunslinger was written to meet the needs of the gun owner, the experienced shooter, those who own a weapon strictly for home and self-defense, and for the military member who wants to become a better shooter in defense of our country.It’s also for the law enforcement officer who risks his or her life going against the thugs of our society and for anyone interested in learning the defensive and tactical training techniques from some of the best and most experienced shooters in the world.This comprehensive training manual includes chapters on:Weapons and Range SafetyDry FireUse of ForceLiving in a BattlefieldCombat MindsetShooting CompetenceHandgunsDefensive Handgun AmmunitionMarksmanshipStanceBasic Kneeling PositionsReady PositionsThe Draw StrokesGrip and Trigger ControlVisual Techniques and Sight AlignmentMultiple ShotsFollow-Through and ScanLoading, Reloading, and UnloadingMalfunctionsLow- and No-Light ShootingConcealed Carry and HolstersLearning StylesTraining FundamentalsShooting DrillsThe shooting skills taught in this book carry broad application in civilian, law enforcement, and military contexts. Common criminals, terrorists, assailants—the enemy and threat—all will find themselves outgunned in the face of a properly armed and trained gunslinger. Members of the armed services, government and law enforcement agencies, as well as civilians, will find that the close-range shooting methods addressed in this book can provide a decisive advantage.

    Recommended star sights and star features help you to make the most of the city. The Survival Guide shows you, in pictures, how to use local currency, public transportation, and telephones. Easy-to-use 3-D aerial views give you instant access to districts, streets, and buidings. Hotels, restaurants, cafes, and bars in all price ranges. Unique cutaways and floor plans help you explore public buildings and landmarks - no need to purchase other guides. Wide-ranging entertainment listings: theaters, music, films, clubs, and children's acitvities.

    With white knuckles and ringing ears you'll have stepped out at the end and vowed to take a regular taxi next time. But one summer Jo Huxster and Ants Bolingbroke-Kent decided to drive a tuk tuk that little bit further – to Brighton, a mere 12,561 miles away. Their mission: to raise £50 000 for the mental health charity Mind.Tuk Tuk to the Road is the inspirational story of the ultimate road trip – the countries they traverse, the people that help them, the nail-biting border crossings, the extremely friendly policemen… Every detail of their record-breaking tukathon is chronicled in colourful and often hilarious detail.Twelve countries, two continents, one earthquake and the odd snapped accelerator cable later, this is the entertaining, honest, and above all, remarkable story of two girls who proved that with a little bit of determination, anything is possible.

    Through on-the-ground reporting and recounting the experiences of artists, writers, and innovators who cherished solitude, Stephanie Rosenbloom considers how being alone as a traveller--and even in one's own city--is conducive to becoming acutely aware of the sensual details of the world--patterns, textures, colors, tastes, sounds--in ways that are difficult to do in the company of others.Alone Time is divided into four parts, each set in a different city, in a different season, in a single year. The destinations--Paris, Istanbul, Florence, New York--are all pedestrian-friendly, allowing travelers to slow down and appreciate casual pleasures instead of hurtling through museums and posting photos to Instagram. Each section spotlights a different theme associated with the joys and benefits of time alone and how it can enable people to enrich their lives--facilitating creativity, learning, self-reliance, as well as the ability to experiment and change. Rosenbloom incorporates insights from psychologists and sociologists who have studied solitude and happiness, and explores such topics as dining alone, learning to savor, discovering interests and passions, and finding or creating silent spaces. Her engaging and elegant prose makes Alone Time as warmly intimate an account as the details of a trip shared by a beloved friend--and will have its many readers eager to set off on their own solo adventures.

    United by their love of the game and their yearning for companionship, they quickly forged a bond which would carry them through thick and thin (a lot of thin) and, at last, to the brink of a national championship. They were a motley group who faced challenges all too typical of inner-city America. LeBron grew up without a father and had moved with his mother more than a dozen times by the age of 10. Willie McGee, the quiet one, had left both his parents behind in Chicago to be raised by his older brother in Akron. Dru Joyce was outspoken, and his dad, who was ever-present, would end up coaching all five of the boys in high school. Sian Cotton, who also played football, was the happy-go-lucky enforcer, while Romeo Travis was unhappy, bitter, even surly, until he finally opened himself up to the bond his team mates offered. In the summer after seventh grade, the SHOOTING STARS tasted glory when they qualified for a national championship tournament in Memphis. But they lost their focus, and had to go home early. They promised each other they would stay together and do whatever it took to win a national title. They had no idea how hard it would be to pursue that promise. In the years that followed, they would endure jealousy, hostility, exploitation, resentment from the black community (because they went to a "white" high school), and the consequence of their own over-confidence. Not least, they would all have to wrestle with LeBron's outsize success, which brought too much attention and even a whiff of scandal their way. But together these five boys became men as they sought a national championship.