A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

    The secret, though, that surrounded my parents’ unhappy life together, was divulged to me by accident . . .’ Hidden under some papers in his father’s bureau, the sixteen-year-old Derek Malcolm finds a book by the famous criminologist Edgar Lustgarten called The Judges and the Damned. Browsing through the Contents pages Derek reads, ‘Mr Justice McCardie tries Lieutenant Malcolm – page 33.’ But there is no page 33. The whole chapter has been ripped out of the book. Slowly but surely, the shocking truth emerges: that Derek’s father, shot his wife’s lover and was acquitted at a famous trial at the Old Bailey. The trial was unique in British legal history as the first case of a crime passionel, where a guilty man is set free, on the grounds of self-defence. Husband and wife lived together unhappily ever after, raising Derek in their wake. Then, in a dramatic twist, following his father’s death, Derek receives an open postcard from his Aunt Phyllis, informing him that his real father is the Italian Ambassador to London . . . By turns laconic and affectionate, Derek Malcolm has written a richly evocative memoir of a family sinking into hopeless disrepair. Derek Malcolm was chief film critic of the Guardian for thirty years and still writes for the paper. Educated at Eton and Merton College, Oxford, he became first a steeplechase rider and then an actor after leaving university. He worked as a journalist in the sixties, first in Cheltenham and then with the Guardian where he was a features sub-editor and writer, racing correspondent and finally film critic. He directed the London Film Festival for a spell in the 80s and is now President of both the International Film Critics Association and the British Federation of Film Societies. He lives with his wife Sarah Gristwood in London and Kent and has published two books – one on Robert Mitchum and another on his favourite 100 films. He is a frequent broadcaster on radio and television and a veteran of film festival juries all over the world.

    Yet a spiraling descent into drug abuse and depression snuffed his flame out prematurely when he quit the pro tour at just 22. Faltered comebacks, spectacular bursts of free-surfing, and manic breakdowns followed as the surfing world watched a freakish talent self-combust. After years spent immobile and overweight on the couch, Occy eventually emerged from his cocoon, reborn and ready to tackle a whole new generation of surf stars. His celebrated comeback to win the world title in 1999 is a sporting fairytale without equal. In this no-holds barred account, Occy tells the complete, remarkable story of his spectacular rise, terrifying fall, and miraculous rebirth.

    Winner of multiple Olympic gold medals and setter of world records, Libby wasn't just a champion, she was Australia's girl next door, the humble superstar from suburban Brisbane with the infectious grin and sunny nature. Yet what we saw on the surface - the confidence, competitiveness and warmth that were her hallmarks - belied the very private battles she fought in her own head. Beneath the incredible achievements and that trademark smile, Libby suffered from crippling depression. During her swimming career she managed to keep her demons more or less at bay, but when an injury forced her to retire in 2013 Libby was suddenly thrust into an unfamiliar world. With few, if any, qualifications to handle it, her self-doubts began to overwhelm her. The birth of her first baby added further complications to her fragile mental health, and she suffered intense postnatal depression. When she finally recognised the depression for what it was, and sought help for it, it was a major turning point in her life.Libby's memoir is an extraordinarily candid, revealing and inspiring account of both her public life as one of our greatest swimming champions, and her struggle to overcome her mental health challenges.

    Her latest memoir – the long-awaited sequel to Tout Soul – features more tales from the French countryside and takes the reader on a 3000-kilometre road trip from Paris to Spain and Portugal. Accompanied by her sixteen-year-old niece and her charismatic black dog Biff, the author mingles with surfers in Biarritz, upsets religious pilgrims in Fatima and learns never to argue with a Spanish waiter. She also discovers Lisbon’s best-kept secret and how to ‘be like a bee’ in Madeira. Meanwhile, back in France, a new expat is behaving very badly indeed… Featuring a quirky cast of characters in the French countryside, Sweet Encore is sprinkled with anecdotes form the author’s previous life as a fashion editor – meeting Carolyn Bessette-Kennedy in New York, incurring the wrath of a famous Italian fashion designer, and receiving an invitation to a private dinner with Madonna in Milan. So, pour yourself a glass of something chilled, sit back and enjoy a sparkling summer read.

    Pendel's attention. It is very interesting and throws many sidelights on the life of the White House. Pendel writes: "In 1861, or 1862, the Metropolitan Police was established by Congress at the Capital, and I made application for and received an appointment on the force. I made the first arrest, with the assistance of "Buck" Essex. The case was that of a fellow named Grady, one of the English Hill toughs. A roundsman said to us, "Boys, you take a walk down Seventh Street, and if you see anything going on, take a hand in it." Just as we got opposite the Patent Office, this Grady had assaulted, or rather was assaulting, a young fellow with a whip. I went up and grabbed him and put him under arrest, then took him to Squire Dunn's court and preferred charges against him. The Squire was busy writing for some time. When he got through he handed me the paper he was writing, and I was so green at the business I did not know what it was, so said: "What is this, Squire?" He replied, "Why, that is the paper of commitment for this fellow. Take him to jail." "On November 3, 1864, Sergeant John Cronin, Alfonso Dunn, Andrew Smith, and myself were ordered to report at the First Precinct, in the old City Hall, at one o'clock in the afternoon. We supposed we were to be detailed for detective work in New York City on account of the great riot then on there, especially as we were ordered to report in citizens' clothes, to conceal our revolvers, and to be sure to have them all clean and in good order. We arrived at the City Hall, and then were told where we were to go, which was to the President's Mansion, there to report to Marshal Lanham, at that time United States Marshal of the District of Columbia, and a bosom friend of Abraham Lincoln. "These were days that tried men's hearts, and women's, too. Men were falling at the front by hundreds, both in the Union and in the Confederate armies. There was weeping and mourning all over the land. Our nation was trembling with anxiety; we were all hoping that the great strife was over or soon to be. "Marshal Lanham took us upstairs and into the President's office, where we were introduced to him and to his two secretaries, Mr. Nicolay and Mr. Hay, the latter now being Secretary of State. We were then instructed to keep a sharp lookout in the different parts of the house, more particularly in the East Room and at the door of the President's office. " CONTENTS I — Under President Lincoln II — Under President Johnson III — Under President Grant IV — Under President Hayes V — Under President Garfield VI — Under President Arthur VII — Under President Cleveland VIII — Under President Harrison IX — Cleveland's Second Administration X— Under President McKinley XI — Furniture in Executive Mansion Originally published in 1902; reformatted for the Kindle; may contain an occasional imperfections; original spellings have been kept in place.

    I hated working for him and I hated being around him. I hated it when he walked through the front door at home. And we feared him from the moment he pulled up in front of the house in his car.” So writes conservative firebrand and popular radio host Larry Elder. For ten years Elder and his father did not talk to each other. When they finally did, the conversation went on for eight hours—eight hours that took Elder on his father’s journey from the Jim Crow South, to service in the Marine Corps, to starting a business in Southern California. Elder emerged not just reconciled with his dad, but admiring him, and realizing that he had never fully known him or understood him.  Heartfelt, beautifully written, compulsively readable, A Lot Like Me—originally published as Dear Father, Dear Son—is both a powerfully affecting memoir and a personal, provocative slice of American history.

    In 1996, Shirley retired from competitive dancing to become a highly-acclaimed coach and now holds the enviable position of Head Judge on BBC One's prime time show Strictly Come Dancing.In Behind the Sequins, she leads us through her dramatic and determined life, from growing up in a rough estate on the Wirral and leaving home at 14 years old, to conquering the high-octane world of ballroom and coping with betrayal, bullying, two broken marriages and a personal tragedy that left Shirley and her family devastated.Speaking from the heart, Shirley leaves her dancing shoes at the door to tell you the story of a fiery, strong-willed grafter who could make the brat pack blush.

    This self-made billionaire is far more than a talking head, however: she has leveraged her public profile to make a $3 billion fortune. She is the richest African American, and greatest black philanthropist, in history. Oprah has honorary doctorates from both Duke and Harvard Universities, and in 2013 President Barack Obama awarded her the Presidential Medal of Freedom. Her rise from childhood poverty in rural Mississippi, and her teenage years as a single mother in inner city Milwaukee, having become pregnant aged just 14, is nothing short of a miracle. Even in fairytales, heroines don’t triumph over adversity like this. Additionally You Get 2 Bonus Ebooks - 69 Ways to Make Money From Home - Bitcoins Beginner’s Guide

    It includes a history of vampire literature, a professional dominatrix's examination of Rice's erotica, and a behind-the-scenes look at the making of the film version of Interview with the Vampire. From the adventures of the Vampire Lestat to those of the Mayfair Witches, from the evocative historical epic Cry to Heaven to the uninhibited erotica of Exit to Eden and the Sleeping Beauty trilogy, The Anne Rice Reader presents a captivating range of perspectives on the imagination of a writer who has enthralled her generation.

    One day… I wanted to explore the US in an RV. One day… I wanted to backpack in a foreign country. None of these things were happening because it seemed impossible to fit big adventures into a nine-to-five life. Until one day it hit me. One day was not just going to happen. I had to start taking the steps to make it happen and figure out how to fit it in. I got on the internet and searched for something to inspire me. I found the Becoming Ultra project. And thus began my journey to running a 50 mile race.

    Powerfully written, it's an eloquent reminder that our hold on life is tenuous, and communication, love and togetherness are the key to surviving such a tragedy.Christopher was 17 and he had everything to live for. He was smart, charismatic, loving and deeply loved, and a champion rugby player. Yet behind the veneer of a popular and confident athlete he was struggling. Diagnosed a year earlier with depression and severe anxiety, he hid his fears from family and friends. Finally, Christopher chose to stop fighting. This is the story of Christopher's shocking death and its tragic aftermath for the family. It is also the story of a mother and father's love, and their determination not to lose another son to the temptation of taking his own life. Honest, raw, and deeply moving, Jayne's account brings to life the visceral experience of grief and the long, painful journey towards finding meaning in life again. This is compelling and inspirational reading for anyone affected by the death of a young person.

    The book describes the visit,the Shantiniketan,its people,their lifestyle,work of Ravindranath Tagore,his philosophy and above all, the intense effect this world casts on author,in an encounter with his own ideology and philosophy of life...!

    She has been called the Zinedine Zidane of the women's game. She has scored more goals for England than any other player in history. Yet since she was old enough to kick a ball, Kelly Smith has had to battle every step of the way to play the game she loves. Girls were not welcome when Kelly first started out, practising for hours to hone her sublime skills, but after outshining all the boys in the teams she played in, she became a pioneer for English women's football. A teenage sensation and the nation's first professional footballer, Kelly was soon a star, a genius with the ball at her feet, but a series of injuries led to periods of depression and then alcoholism as she struggled to cope without the sport. As she nears the end of her glittering career, Kelly now tells the heartfelt story of her triumphs and tragedies, of how she beat her demons to put England on the world football map. It is a tale of overcoming prejudice to live your dream, and of how it feels and what it means to be a woman at the very top of her game.

    The story takes us from Glenn's unexpected diagnosis of 'three months at best' just days before the birth of his only child, to his miraculous remission and the ironic death of his father. It is a journey that is by turns heartbreaking, painfully funny, misanthropic, loving and ultimately heroic. Rodeo In Joliet tramples the Hallmark cliches and platitudes of traditional cancer survival stories and presents in their place an experience that leaves the reader in awe and grateful for his or her every breath.