Throughout the shift, the dispatcher is faced with stabbings, robberies, medical calls, fights, and a variety of other calls. There is no telling what the next call will bring. Some of the calls faced by the dispatcher are heinous, some are tragic, and some are a complete waste of time.You will get to see what life is really like for a 911 dispatcher. While some of the details have been modified to protect the identity of those involved, this books was inspired by true and actual calls handled by a 911 dispatcher.Warning: This book contains some adult language and topics.

    Here, nurses remember their first “sticks,” first births, and first deaths, and reflect on what gets them though long, demanding shifts, and keeps them in the profession. The stories reveal many voices from nurses at different stages of their careers: One nurse-in-training longs to be trusted with more “important” procedures, while another questions her ability to care for nursing home residents. An efficient young emergency room nurse finds his life and career irrevocably changed by a car accident. A nurse practitioner wonders whether she has violated professional boundaries in her care for a homeless man with AIDS, and a home care case manager is the sole attendee at a funeral for one of her patients. What connects these stories is the passion and strength of the writers, who struggle against burnout and bureaucracy to serve their patients with skill, empathy, and strength.

    Geoffrey Kurland was a busy man. His work as a Pediatric Pulmonologist, caring for children with lung diseases such as cystic fibrosis and asthma, led to long hours on the wards at the University of California, Davis Medical Center. At the same time, he was in the midst of training for the Western States Endurance Run, a grueling 100-mile long footrace across the wilderness of the Sierra Nevada Mountains. His long training runs, the responsibilities of patient care and teaching, and relationships attempting to replace his departed girlfriend occupied most of his life. Dr. Kurland’s ordered world is suddenly turned upside-down when he is diagnosed with Hairy Cell Leukemia, a rare blood cancer with a low survival rate. His work, his running, and his friendships are altered by his struggle to survive. He finds he must undergo many of the procedures he performed on his patients, must endure surgery and chemotherapy, and must relinquish control of his life to his physicians, surgeons, and his disease. He learns first-hand what cannot be taught in medical school about the consuming power of a chronic illness and its treatment.Confronting his own mortality, Dr. Kurland is now the patient while remaining a physician and runner. With the support of his physicians at the Mayo Clinic, the University of California, and the University of Pittsburgh, he resolves to continue to live his life despite his potentially fatal disease. He discovers his personal inner strengths as well as weaknesses as he struggles to confront his illness and regain some of the control he lost to it. Along his nearly two and a half year journey, we follow Dr. Kurland as he endures surgical procedures, chemotherapy, and life-threatening complications of his illness. He emerges into remission with new inner strength and understanding of what it means to be a doctor. He also finds that he is still a runner, with the same goal, to run the 100 miles across the Sierra Mountains.REVIEWS: “Taut, dramatic, and intensely real…Very well written.” --Oliver Sacks, the best selling author of SEEING VOICES and HALLUCINATIONS"[MY OWN MEDICINE] should be required reading for every medical professional. Kurland never asks for sympathy or pity. [...] What comes through powerfully is his humanity, which his own bout with illnesses has clearly enhanced, and from which both his patients and his readers will benefit." --THE NEW YORK TIMES"While training as a pediatric pulmonologist, Kurland told a patient, 'I know how you feel'; years later, when he was diagnosed with a rare form of leukemia, he discovered just how untrue this was. [...] The way in which serious illness alters one's sense of self and of life is compellingly expressed in this energetic, nervy narrative, as Kurland's illness and eventual recovery collide with a host of profound shifts—a big career move, the death of a colleague, an unravelling relationship with his girlfriend, and a deepening one with his parents." --THE NEW YORKER"MY OWN MEDICINE is rich in detail, enhanced by the author's skillful handling of the narrative...The book depicts a man who, faced with the painful reality of his own mortality, acknowledges his condition and gears himself to face the challenge." --PITTSBURGH POST-GAZETTE
“The story of Kurland’s battle with a disease that almost took his life is compelling and poignant. Unlike other chroniclers of illness, however, Kurland is a physician caring for critically ill children. Perhaps it is inevitable that his observations on life, death, and suffering should be so informed by his work. The result is a narrative that is both unique and deeply insightful.

    Trading in her home for canvas roof and wheels, Mary, her husband, and their three children set out on the arduous trek westward to California.Shortly into their travels west, it became painfully obvious that Doctor Powers was simply not up to the task of making sure his family "outlasted the trail." Mary had to step in and become the head of the household with its canvas roof and wheels--leaving behind her ideals of femininity along with her beloved possessions.In Outlasting the Trail author Mary Barymeyer O'Brien uses the letters Mary Rockwood Powers wrote to her mother and sister back home as a stepping off point to further illuminate this remarkable woman's story. Based on the dramatic struggle a real family, this novel brings to life a fascinating slice of American history.

    A humble Indiana farm boy, Ernie built one of the most successful medical mission facilities in the world. Ernie's influence, however, went beyond tending to physical needs. Not content merely to heal bodies, Ernie sought to change lives as well through the ministry of the Gospel. Through the story of Ernie Steury, readers will be inspired to follow his example as dedicated servants of a loving, living God who is anxious to show the world what great things He can accomplish with an individual totally committed to Him.

    In the span of twelve hours, lives can be lost, life-altering medical treatment decisions made, and dreams fulfilled or irrevocably stolen. In Brown’s skilled hands--as both a dedicated nurse and an insightful chronicler of events--we are given an unprecedented view into the individual struggles as well as the larger truths about medicine in this country, and by shift’s end, we have witnessed something profound about hope and healing and humanity. Every day, Theresa Brown holds patients' lives in her hands. On this day there are four. There is Mr. Hampton, a patient with lymphoma to whom Brown is charged with administering a powerful drug that could cure him--or kill him; Sheila, who may have been dangerously misdiagnosed; Candace, a returning patient who arrives (perhaps advisedly) with her own disinfectant wipes, cleansing rituals, and demands; and Dorothy, who after six weeks in the hospital may finally go home. Prioritizing and ministering to their needs takes the kind of skill, sensitivity, and, yes, humor that enable a nurse to be a patient’s most ardent advocate in a medical system marked by heartbreaking dysfunction as well as miraculous success.

    

    In this simple yet profound memoir, she shares her experiences as she explores what it means to be a lone woman homesteader at the end of the 20th century, discovering the quiet spirituality born of a life on the land.

    We live in an era of continuous healthcare reforms, many of which focus on high volume, efficiency, and cost-effectiveness. This compelling, thoughtful book is the response of a practicing psychiatrist who explains how population-based reforms have diminished the relationship between doctors and patients, to the detriment of both. As an antidote to failed reforms and an alternative to stubbornly held traditions, Dr. Abraham M. Nussbaum suggests ways that doctors and patients can learn what it means to be ill and to seek medical assistance.   Using a variety of riveting stories from his own and others’ experiences, the author develops a series of metaphors to explore a doctor’s role in different healthcare reform scenarios: scientist, technician, author, gardener, teacher, servant, and witness. Each role influences what a physician sees when examining a person as a patient. Dr. Nussbaum cautions that true healthcare reform can happen only when those who practice medicine can see, and be seen by, their patients as fellow creatures. His memoir makes a hopeful appeal for change, and his insights reveal the direction that change must take.

    Author Mike Glenn's mom didn’t want to be sick, and while she couldn’t overcome the devastation of disease, she wasn’t going down without a fight.   She fought the illness, denying its presence. She fought the doctors, “Who were these idiots anyway?” And she fought him, “How come you think you’re in charge now?”  Coffee with Mom is a book about a mom's fight with dementia and the struggle of a son who wanted to help but didn’t always know how. Most of their conversations—and sometimes battles—happened during morning coffee.   This book isn’t about knowing all of the answers. It is one son’s journey with his mom—a mom with Alzheimer’s and a son who did the best he could, and who wrote this story in hopes that you’ll find a few laughs for your journey, realize you’re not alone, and find the courage to do the best you can.   So, pour yourself a cup of coffee, and join us on the journey. You’ll find yourself in the laughter and tears of not knowing what to do next and making a decision that you hope works out, knowing it’s the best you can do in the moment.   In the end, that’s all that matters. “Do the best you can” is all love requires.

    Steinem has spent her life working for racial justice and women’s rights. In this interview, she speaks humorously and insightfully on everything from politics to pop culture. She reveals that the backlash she received for supporting Hillary Clinton’s 2008 presidential bid was “one of the worst experiences of my life,” and criticizes a history of feminism that forgets the deep alliances between early civil rights and women’s rights activists. Whether she’s defending Kim Kardashian from public vitriol or calling out the antiquated sexual assault policies of the U.S. military, Gloria Steinem is always engaged, always fighting for what she believes in. The interview was conducted by Salamishah Tillet, an Associate Professor of English at the University of Pennsylvania. Tillet blogs for The Nation, and is the author of Sites of Slavery: Citizenship and Racial Democracy in the Post-Civil Rights Imagination. She is also the co-founder of A Long Walk Home, a non-profit organization that uses art therapy and the visual and performing arts to end violence against girls and women. Cover design by Adil Dara Kim.

    There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

    As one of the soldiers on the front line of Operation Iraqi Freedom, Lieutenant Scotti was taught that weakness is what gets you killed: no hesitation, focus your energies on your objective, and complete the mission. Upon returning from war, Scotti approached his new life the same way. He ignored the creeping depression and numbness he called "The Blue Cascade" and charged ahead toward his goal to get an MBA, secure a high-paying finance job, and retire young and rich. But he was being eaten away inside, and scenes of drunken emotion and raging violence were becoming more and more frequent. Years after returning from active combat, he eventually found himself contemplating suicide. Through a series of powerful events, Scotti was ultimately able to find a path to healing and begin his journey back to life, finally emerging with the following wisdom for fellow sufferers of post-traumatic stress: It's ok if you are not ok.

    But despite these accomplishments, she felt like a fraud. She worked more and more, had less and less of a personal life, and was never able to enjoy her success.In this deeply personal memoir, Roché shares her lifelong struggle with what she now recognizes as “the impostor syndrome,” a condition that plagues successful people in all walks of life. Based on her own experiences and those of top executives from organizations such as Eileen Fisher, Citigroup, BET, Pepsi, and Tupperware, she offers practical advice and valuable coping strategies that can help you embrace your own worth and live a life of joy, zest, and fulfillment.

    Her stories will captivate you, make you laugh, warm your heart, shake your head, and just maybe... will inspire you, too. Step inside to go behind the scenes of a world unlike any other in the healthcare industry. "Cynics do not contribute. Skeptics do not create. Doubters do not achieve." - Gordon B. Hinckley "Be amusing: never tell unkind stories; above all, never tell long ones." - Benjamin Disraeli • Download your Free Kindle App, now. Read Kindle books on any device (smartphone, tablet, pc).