A homage to beer by Cheers actor and beer connoisseur George Wendt, better known as Norm Peterson.

    Throughout the shift, the dispatcher is faced with stabbings, robberies, medical calls, fights, and a variety of other calls. There is no telling what the next call will bring. Some of the calls faced by the dispatcher are heinous, some are tragic, and some are a complete waste of time.You will get to see what life is really like for a 911 dispatcher. While some of the details have been modified to protect the identity of those involved, this books was inspired by true and actual calls handled by a 911 dispatcher.Warning: This book contains some adult language and topics.

    Chiswick Women's Aid was Europe's first ever refuge for what were then called 'battered women', and Jenny Smith was one of the first females who bravely made their way to this much-needed safe house. Desperate, and in fear for her life and the welfare of her two small children, Jenny had fled her dangerously schizophrenic partner, carrying only a few possessions. In the Chiswick shelter, founded by famous women's rights campaigner Erin Pizzey, Jenny found other women in the same position, all with harrowing, extraordinary stories to tell. Amenities were basic, but the respect, kindness and humanity of the community would help to give Jenny a new lease of life and strength. When the safe house came under threat of closure, she lobbied parliament and drove across Europe in a convoy of women in camper vans to raise awareness of their plight. Jenny's story is a slice of social history that begins in a Derbyshire mining village in the 1950s and takes the reader to inner city of Hackney in the 1960s, and Jenny's heart-breaking journey to the refuge. The house was the subject of a famous documentary, Scream Quietly or the Neighbours Will Hear, which, when first broadcast in 1974, sent shockwaves through the UK. Jenny was one of the first women to break a taboo by speaking publicly about domestic abuse. With the new start afforded her by the refuge, Jenny went on to find love, have another child and work as a foster carer.

    This autobiographical history of Scientology is told by one of L. Ron Hubbard’s staunchest defenders.

    The book gives a firsthand account of a career in the Federal Bureau of Investigation from the academy to retirement, with exciting and engaging anecdotes about SWAT teams, counterterrorism activities, and undercover assignments. At the same time, it challenges the stereotype of FBI agents as arrogant, case-stealing, suit-wearing stiffs by portraying the real people who carry badges and guns. With honest, self-deprecating humor, Steve Moore’s narrative details his successes and his mistakes, the trauma the job inflicted on his marriage, his triumph over the aggressive cancer that took him out of the field for a year, and his return to the Bureau with renewed vigor and dedication to take on some of the most thrilling assignments of his career.

    Imogen and Chloe had an unbreakable bond that was tested to the very limits. This book is based on a true story, written by memories that Imogen began to remember, shortly after the birth of her son.Imogen's pregnancy was plagued with 'Hyperemesis Gravidarum,' the trauma of that pregnancy brought on some of her darkest memories. Memories that Imogen thought she had long ago buried in the past. You never know what goes on behind strangers doors. Sometimes even the friendliest of people have disturbing and haunting secrets.

    Mackenzie travelled by bark canoe and had a cache of rum and a crew of Canadian voyageurs, hard-living backwoodsmen, for company. Two centuries later, in a spirit of organic authenticity, Robert Twigger follows in Mackenzie's wake. He too travels the traditional way, having painstakingly built a canoe from birch bark sewn together with pine roots, and assembled a crew made up of fellow travellers, ex-tree-planters and a former sailor from the US Navy. After the ice has melted, Twigger and his crew of wandering spirits finally nose out into the Athabasca River . . . Three Years . . . two thousand miles . . .over one thousand painfully towing the canoe against the current . . . several had tried before them but they were the first people to successfully complete Mackenzie's diabolical route over the Rockies in a birch bark canoe since 1793. Subsisting on a diet of porridge, elk and jackfish, supplemented with whisky and a bag of grass for the tree planters, and with an Indian medicine charm bestowed by the Cree People of Fox Lake, the voyageurs embark on an epic road trip by canoe . . . a journey to the remotest parts of the wilderness, through Native American reservations, over mountains, through rapids and across lakes, meeting descendants of Mackenzie and unhinged Canadian trappers, running out of food, getting lost and miraculously found again, disfigured for life (the ex-sailor loses his thumb), bears brown and black, docile and grizzly. Voyageur is a moving tale of contrasts from the bleak industrial backwaters of Canada to the desolate wonder of the Rocky Mountains.

    He is the founder of Infosys, a global software consulting company which he started with six other professionals and a seed capital of Rs. 10,000 in 1981. Not only did NRNM lead it to become a top ranking Information Technology company in the world, he also showed that it is possible to do business ethically and achieve success without bending any laws or making compromises.This book takes you through the fascinating journey of a seventeen year old who had to sacrifice his entry into the prestigious Indian Institute of Technology because his father did not have money to pay his fees, and who ultimately came up in life to head a global Information Technology company. NRN Murthy had no money, no family backing, but just a quiet gritty determination, and faith in what he believed was the future of business. The one constant factor throughout his life journey has been the adherence to the values he imbibed from his family, which he has personally and professionally lived by-hard work, fairness, decency, honesty, transparency, striving for excellence and belief in meritocracy. It is on the bedrock of these values that Infosys continues to stand firm and prosper despite the fact that NRN stepped down as CEO in 2002.Iconic leader, living legend, one of the greatest entrepreneurs of all time-NRN is all this and more. A man who set new standards of business growth and corporate governance. Written by Ritu Singh, the author of President Pratibha Patil, this book will surely inspire all the readers.

    By experimenting with new concepts of time, integrating Eastern philosophies into Western music, and exploring multiphonics and other new sounds on his saxophone, he opened avenues of expression that influenced musicians and composers from jazz to rock to avant-garde.Bill Cole focuses on two aspects of John Coltrane in this provocative study: Coltrane the musician and Coltrane the religious person. Deeply interrelated, both aspects are bound up with Coltrane's identification as an African- American. Coltrane accepted the traditional African belief in the magical powers of sound and connected his music to its African roots via a devout religiosity. Cole shows how Coltrane's influences extended from tribal tone languages to speeches by Martin Luther King, Jr. -- he even adapted King's rhythmic inflections into a saxophone solo.Bill Cole offers a lengthy musical analysis of Coltrane's career; it also includes a detailed discography with recording data and personnel and over two dozen photographs. Cole draws on quotes from Coltrane himself, transcriptions of his improvisations, analyses of his music, research into West African religion, and his own personal reminiscences of the man, to offer a stimulating perspective on Coltrane's music, life, and thought.

    This exciting new series assembles key documents and criticism concerning these works that have so recently become central components of the American literature curriculum. Each casebook will reprint documents relating to the work's historical context and reception, present the best in critical essays, and when possible, feature an interview of the author. The series will provide, for the first time, an accessible forum in which readers can come to a fuller understanding of these contemporary masterpieces and the unique aspects of American ethnic, racial, or cultural experience that they so ably portray.Perhaps more than any other single text, Maya Angelou's I Know Why the Caged Bird Sings helped to establish the mainstream status of the renaissance in black women's writing. This casebook presents a variety of critical approaches to this classic autobiography, along with an exclusive interview with Angelou conducted specially for this volume and a unique drawing of her childhood surroundings in Stamps, Arkansas, drawn by Angelou herself.

    

    A powerful wake-up call to Americans, A Letter to America, forces us to take a bold, objective look at ourselves.In A Letter to America, Boren explains with unsparing clarity why the country is at a crossroads and why decisive action is urgently needed and offers us an ambitious, hopeful plan.What the country needs, Boren asserts, are major reforms to restore the ability of our political system to act responsibly. By relying on our shared values, we can replace cynicism with hope and strengthen our determination to build a better future. We must fashion a post–Cold War foreign policy that fits twenty-first-century realities—including multiple contending superpowers. We must adopt campaign finance reform that curbs the influence of special interests and restores political power to the voters. Universal health care coverage, budget deficit reduction, affordable higher education, and a more progressive tax structure will strengthen the middle class.Boren also describes how we can renew our emphasis on quality primary and secondary education, revitalize our spirit of community, and promote volunteerism. He urges the teaching of more American history and government, for without educated citizens our system cannot function and our rights will not be preserved. Unless we understand how we became great, we will not remain great.The plan Boren puts forward is optimistic and challenges Americans to look into the future, decide what we want to be and where we want to go, and then implement the policies and actions we need to take us there.

    Currently the play-by-play announcer for the Toronto Blue Jays, Martinez has witnessed enormous change in the game he loves, as it has morphed from a grassroots pastime to big business. Not all of the change has been for the better, and today’s fans struggle to connect to their on-the-field heroes as loyalty to club and player wavers and free agency constantly changes the face of every team’s roster.In Change Up, Martinez offers his unique insights into how Major League Baseball might reconnect with its fanbase, how the clubs might train and prepare their players for their time in “The Show,” and how players might approach the sport in a time of sagging fan interest. Martinez isn’t shy with his opinions, whether they be on pitch count, how to develop players through the minor-league system, and even if there should be a minor-league system at all. Always entertaining, ever insightful, Martinez shares brilliant insights and inside pitches about summer’s favourite game.

    Refusing to cave in to society's rules, Eleanor's exuberant style, wavering voice and lack of Hollywood beauty are fodder for the media.First Lady for thirteen years, Eleanor redefines and exploits this role to a position ofpower. Using her influence she champions for Jews, African Americans and women. Living through two world wars Eleanor witnesses thousands of graves, broken bodies and grieving families. After visiting troops in the Pacific she says:"If we don't make this a more decent world to live in I don't see how we can look these boys in the eyes."She defies a post-war return to status quo and establishes the Universal Declarationof Human Rights within the U.N. She earns her way to being named "First Lady of the World." The audacity of this woman to live out her own destiny challenges us to do the same. After all, it's not about Eleanor. Her story is history.  It's about us.

    A mother speaks out against the fundamentalist leaders of her country. Meanwhile, her family’s watchful eyes never leave their beloved son and brother, whose rare heart condition means that he will never lead a normal life.When the Taliban gave an order for the execution of Hamed Amiri’s mother, the family knew they had to escape, starting what would be a long and dangerous journey, across Russia and through Europe, with the UK as their ultimate destination.Travelling as refugees for a year and a half, they suffered attacks from mafia and police; terrifying journeys in strangers’ cars; treks across demanding terrain; days spent hidden in lorries without food or drink; and being robbed at gunpoint of every penny they owned.The family’s need to reach the UK was intensified by their eldest son’s deteriorating condition, and the prospect of life-saving treatment it offered.The Boy with Two Hearts is not only a tale of a family in crisis, but a love letter to the NHS, which provided hope and reassurance as they sought asylum in the UK and fought to save their loved ones.