Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Incorporating a conversational, humorous tone throughout, Cheryl Lage provides a double dose of user-friendly suggestions, real-life advice, and heartfelt empathy.

    Complemented with more than 40 full-colour personal illustrations of the Captain, Life in the Skies will be a valuable and useful guide for air travellers and budding-pilots alike!Captain Lim Khoy Hing is an ex-airline pilot who is passionate about flying, having worked all his life high above the clouds since leaving college. Prior to his retirement from flag-carrier Malaysia Airlines, he was fortunate enough to fly the latest fly-by-wire planes such as the Boeing 777 and Airbus A320, A330 and A340. He has logged a total of 25,500 flying hours, or about 20 trips to the moon and back. Capt. Lim started his flying career in the Royal Malaysian Air Force, having been trained by the Royal Air Force in the United Kingdom in 1967. He served for about 12 years in the service before joining Malaysia Airlines and finished his career with the carrier AirAsia before retiring in 2011.

    Their simple missionfueled by passion for a more open and democratic nation, topnotch and timely information, and the financial support of concerned individuals and organizationswas to jumpstart broad civic dialogue and enable ordinary citizens to effectively voice their political concerns. In the spirit of simplicity and empowering the citizen, this book is an essential "how to" for becoming politically informed and involved. In this handbook for change, MoveOn members from around the country have written about what it means to be a responsible member of a democracywhat they have done in the past and what they are now doing to help make the United States more accountable, forward thinking, and a better place to live. The 50 Ways range from simple ideas, such as "Tell a Friend about a Petition" to more dynamic suggestions, such as "Organize a Constituent Meeting," and the editors at MoveOn provided action items and resources for those who want to take inspiration a step further."

    Sarah Bessey didn’t ask for Jesus to come in and mess up all her ideas about a woman’s place in the world and in the church. But patriarchy, she came to learn, was not God’s dream for humanity. Bessey engages critically with Scripture in this gentle and provocative love letter to the Church. Written with poetic rhythm, a prophetic voice, and a deeply biblical foundation, this loving yet fearless book urges today’s church to move beyond man-made restrictions and fully welcome women’s diverse voices and experiences. It’s at once a call to find freedom in the fullness, hope, glory, and work of Christ, and a very personal and moving story of how Jesus made a feminist out of her.

    Eager to finally join the motherhood ranks, Nefertiti was shocked when people started asking her why she wanted to adopt a "crack baby" or said that she would never be able to raise a Black son on her own. She realized that American society saw motherhood through a white lens, and that there would be no easy understanding or acceptance of the kind of family she hoped to build.Motherhood So White is the story of Nefertiti's fight to create the family she always knew she was meant to have and the story of motherhood that all American families need now. In this unflinching account of her parenting journey, Nefertiti examines the history of adoption in the African American community, faces off against stereotypes of single, Black motherhood, and confronts the reality of raising children of color in racially charged, modern-day America.Honest, vulnerable, and uplifting, Motherhood So White reveals what Nefertiti knew all along―that the only requirement for a successful family is one raised with love.

    Threatened by the draft in the late sixties, he enlisted in the Army to avoid becoming a grunt, yet ended up one anyway. He endured a grueling war in Vietnam and then returned to a country too angry to care. While his journey took unexpected turns, his choices got him there, so he did his best to react positively and keep moving forward.Udden delivers his story in a comfortable, friendly style. He conveys the experiences of basic training, advanced infantry training, and what it was like to live, work, guard, patrol, and fight in the jungle. The reader will feel the adrenalin rush of a firefight, the thrill of a wild ride dangling below a helicopter, and the humor in celebrating his 21st birthday on a firebase.Through his words and personal photographs, you will live through his journey exactly as he experienced it.

    They are women and girls, some as young as 12, from all over the Eastern bloc, where sinister networks of organized crime have become entrenched in the aftermath of the collapse of Communist regimes. In Israel, they're called Natashas, whether they're actually from Russia, Bosnia, the Czech Republic, or Ukraine, no matter what their real names may be. They're lured into vans and onto airplanes with promises of jobs as waitresses, models, nannies, dishwashers, maids, and dancers. But when they arrive at their destinations, they are stripped of their identification, and their nightmare begins. They are sold into prostitution and kept enslaved; those who resist are beaten, raped, and sometimes killed as examples. They often have nowhere to turn; in many cases, the men who should be rescuing them-from immigration officials to police officers and international peacekeepers-are among their aggressors.

    

     Imperfections can make you feel inferior and undeserving. Rejection can fill you with shame and anxiety. Fear can make you hide behind a false façade of safety. You may think that if you’re a little more confident, a little more social, and a little more successful, you’ll find happiness. Real happiness comes from within. Transform Your Relationship with Yourself You can love yourself without breaking the bank or putting on a show. How to Love Yourself: A guide to building your self-esteem when you don’t know where to start breaks through the fear that keeps your authentic self under lock and key. Boost your self-confidence. When depression is beating you down, it’s easy to feel inadequate. How to Love Yourself: A guide to building your self-esteem when you don’t know where to start teaches you how to overcome harmful patterns, replacing negative self-talk with positive emotions. Realize your self-worth. When you fall short of your goals, self-esteem can take a nosedive. Identify your strengths, reinforce confidence, and discover your life’s value. Be genuine without fear. How to Love Yourself: A guide to building your self-esteem when you don’t know where to start helps you push past your differences, forgive your mistakes, and look beyond your flaws. Experience a life of happiness, freedom, and relief. Filled with actionable steps, this book helps you master two critical areas to love yourself in a deeper way. You are worthy. You are good enough. Learn to love when you don’t know where to start. A Book of Love and Healing By listening to your true nature, you can experience happiness. Feel good again. Beyond the fashion makeovers and workouts, beyond the daily affirmations in the mirror, you’ll find effective steps to take towards loving yourself as a whole. Discover what has worked for me and others like you. Start your journey. Download your copy of How to Love Yourself: A guide to building your self-esteem when you don’t know where to start today and walk a path towards personal happiness and love. Tags: how to love yourself, self esteem, self esteem help, acceptance, build self esteem, anxiety relief, positive energy

    For 10 years, Bindner has stayed one step ahead of the law; at every turn, he has challenged the police and FBI to make their case. Featuring the suspect's own words, "Stalemate" takes us into the complex realm of forensic investigation, bringing readers face-to-face with a man who may be playing a deadly game and winning.

    After Jancee Dunn had her baby, she found that she was doing virtually all the household chores, even though she and her husband worked equal hours. She asked herself: How did I become the 'expert' at changing a diaper? Many expectant parents spend weeks researching the best crib or safest car seat, but spend little if any time thinking about the titanic impact the baby will have on their marriage - and the way their marriage will affect their child. Enter Dunn, her well-meaning but blithely unhelpful husband, their daughter, and her boisterous extended family, who show us the ways in which outmoded family patterns and traditions thwart the overworked, overloaded parents of today. On the brink of marital Armageddon, Dunn plunges into the latest relationship research, solicits the counsel of the country's most renowned couples' and sex therapists, canvasses fellow parents, and even consults an FBI hostage negotiator on how to effectively contain an "explosive situation." Instead of having the same fights over and over, Dunn and her husband must figure out a way to resolve their larger issues and fix their family while there is still time. As they discover, adding a demanding new person to your relationship means you have to reevaluate -- and rebuild -- your marriage. In an exhilarating twist, they work together to save the day, happily returning to the kind of peaceful life they previously thought was the sole province of couples without children. Part memoir, part self-help book with actionable and achievable advice, How Not To Hate Your Husband After Kids is an eye-opening look at how the man who got you into this position in this first place is the ally you didn't know you had.

    Several champions made astonishing, almost mysterious, strength and muscle gains--at least two broke new powerlifting world records—thanks to kettlebell training. Pavel decided to reverse engineer this "What the Hell" effect experienced by the champions—so all others could benefit from their success. Return of the Kettlebell presents the final fruit of Pavel's research—combining the very best of ancient lifting wisdom with modern day scientific breakthroughs. Central to Pavel's new program for explosive muscle gain is the skillful use of double kettlebells. Discover smokers like the Double Clean, classic strength builders like the Double Snatch and Double Press and enjoy the supreme intensity of the Double Clean and Jerk. Like the Breakfast of Champions, consume what's on the Return of the Kettlebell menu and watch yourself grow—and grow! Chapter 1: The Science of Big Heresy, but it works! Maverick superstar Vasily Alexeevev snuck this renegade method past the apparatchiks' noses—and packed serious pounds of beef on his grateful students in record time… Page 2 Why the Russian kettlebell beats all comers as the ideal tool for repetition quick lifts… Page 3 Why "fast eccentrics" are now all the rage among serious hypertrophy experts Understand how to manipulate Z-band streaming for faster muscle growth… Page 4 Shoot from both barrels! How a double whammy of "quick wacks" and "slow squeezes" will leave no muscle untrashed in your quest for explosive growth… Page 5 3 styles of Russian kettlebell training—which one is right for you?… Pages 6–8 Chapter 2: Explode and Grow This "Smokers' Delight" will jack your heart rate through the roof… Page 11 The best starting position for more powerful—and safer—shoulder contractions… Page 13 The ladies' way to trouble-free Double Cleans… Page 17 Yes, this will build monstrous biceps—but you'll be risking a serious injury… Page 19 Bad idea! Why "scooping" can only hurt your future strength development… Page 20 The difference between anatomical and biomechanical breathing—and which to choose for greater strength development… Page 21 The essential prerequisites for a powerful Double Snatch… Page 22 You MUST employ this secret in the Double Snatch—or risk your back and face… Page 24 Could this method be the best ever upper back and shoulder builder?... Page 26 Employ this little-known method for the ultimate in lateral deltoid development… Page 28 How to correctly perform the Viking Push Press—for way more powerful quads and tris… Page30 The 2 biggest problems a beginner faces with the Push Press—and the perfect solution to both. The correct grip for optimal explosiveness in the Snatch… Page 33 The essential prerequisite for maximal force transmission in the arms and legs… Page 34 The correct neck position for a truly effective Push Press—and a great way to save your back… Page 36 The 4 major keys to efficient and painless shock absorption 3 important reasons NEVER to raise your heels when push pressing… Page 40 Why it's best to stay "light" with the Viking Push Press… Page 43 Risk being accused of steroid abuse—when you gain like crazy from this ultimate kettlebell lift… Page 46 How to optimize your Clean and Jerk—for inhuman results 4 superb Russian drills to i

    So what if you haven't found The One just yet. Surely he'll come along, right? But what if he doesn't? Or even worse, what if he already has, but you just didn't realize it? Suddenly finding herself forty and single, Lori Gottlieb said the unthinkable in her March 2008 article in "The Atlantic" Maybe she and single women everywhere, needed to stop chasing the elusive Prince Charming and instead go for Mr. Good Enough. Looking at her friends' happy marriages to good enough guys who happen to be excellent husbands and fathers, Gottlieb declared it time to reevaluate what we really need in a partner. Her ideas created a firestorm of controversy from outlets like the "Today" show to "The Washington Post," which wrote, "Given the perennial shortage of perfect men, Gottlieb's probably got a point," to "Newsweek" and NPR, which declared, "Lori Gottlieb didn't want to take her mother's advice to be less picky, but now that she's turned forty, she wonders if her mother is right." Women all over the world were talking. But while many people agreed that they should have more realistic expectations, what did that actually mean out in the real world, where Gottlieb and women like her were inexorably drawn to their "type"? That's where "Marry Him" comes in. By looking at everything from culture to biology, in "Marry Him" Gottlieb frankly explores the dilemma that so many women today seem to face--how to reconcile the strong desire for a husband and family with a list of must-haves so long and complicated that many great guys get rejected out of the gate. Here Gottlieb shares her own journey in the quest for romantic fulfillment, and in the process gets wise guidance and surprising insights from marital researchers, matchmakers, dating coaches, behavioral economists, neuropsychologists, sociologists, couples therapists, divorce lawyers, and clergy--as well as single and married men and women, ranging in age from their twenties to their sixties. "Marry Him" is an eye-opening, often funny, sometimes painful, and always truthful in-depth examination of the modern dating landscape, and ultimately, a provocative wake-up call about getting real about Mr. Right.

    For years, their killer remained a mystery as the cases turned cold. Then a Crime Stoppers call led to his arrest. Charming and handsome, serial killer Oscar Ray Bolin married a member of his legal defense team, and he toyed with the criminal courts for decades while on Death Row. This is the first book written about Oscar Ray Bolin and his victims. Bestselling True Crime Books by JT Hunter - Devil in The Darkness: True Story of Serial Killer ISRAEL KEYES - In Colder Blood: True Story of the Walker Family Murder as depicted in Truman Capote’s, In Cold Blood - The Vampire Next Door: True Story of the Vampire Rapist and Serial Killer - The Country Boy Killer: The True Story of Serial Killer Cody Legebokoff