A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

    The Boys in the Boat by Daniel James Brown - A 30-minute Instaread SummaryInside this Instaread Summary: - Overview of the entire book- Introduction to the important people in the book- Summary and analysis of all the chapters in the book- Key Takeaways of the book- A Reader's PerspectivePreview of this summary: Chapter OneIt was a gray October morning in Seattle during the fourth year of the Great Depression. One in every four Americans had no job and millions were homeless. At the University of Washington, freshmen Roger Morris and Joe Rantz registered for the rowing team at the shell house. Only nine of the 175 applicants would be chosen. Joe, who came from a modest home, wanted to be a chemical engineer and to marry his girlfriend. Most of all, he wanted to be on the rowing team.One of the men running the rowing tests was Tom Bolles, the freshman coach. He was in charge of teaching the basics of the sport of rowing. The other tester was Alvin Ulbrickson, head coach of the University of Washington's rowing program.In Germany, Adolf Hitler supervised renovations at the Olympic Stadium. He was initially weary of the idea of Berlin hosting the 1936 Olympics, but Joseph Goebbels, the minister of propaganda, changed his mind. Goebbels job was to control the press in Germany to ensure that it always exalted the Nazi party. He believed hosting the Olympic Games would be an opportunity to not only promote the party within his own country, but throughout the world. He wanted the world to believe Germany was a powerful, civilized and friendly nation.Chapter TwoJoe and his brother, Fred, grew up in Spokane, Washington, where their father, Harry, owned an automobile manufacturing and repair shop. When Joe was four, his mother died of throat cancer. His father, overcome with grief, fled to Canada. Fred went to college. Joe was sent to live with his aunt Alma in Pennsylvania...About the AuthorWith Instaread Summaries, you can get the summary of a book in 30 minutes or less. We read every chapter, summarize and analyze it for your convenience.

    It covered jazz, of course, but it also included Davis’s ruminations on race, politics and culture. Fascinated, Hef sent the writer—future Pulitzer-Prize-winning author Alex Haley, an unknown at the time—back to glean even more opinion and insight from Davis. The resulting exchange, published in the September 1962 issue, became the first official Playboy Interview and kicked off a remarkable run of public inquisition that continues today—and that has featured just about every cultural titan of the last half century.To celebrate the Interview’s 50th anniversary, the editors of Playboy have culled 50 of its most (in)famous Interviews and will publish them over the course of 50 weekdays (from September 4, 2012 to November 12, 2012) via Amazon’s Kindle Direct platform. Here is the interview with the novelist and philosopher Ayn Rand from the March 1964 issue.

    It is a candid retrospective of the extraordinary success achieved, and the prices that had to be paid.“After ‘Snowbird’ hit, I was swept up like Dorothy in The Wizard of Oz, and catapulted into a strange new universe … If I thought for a moment that I was really in control of events, I was deluded.” Anne MurrayAn unflinching self-portrait of Canada’s first great female recording artist, All of Me documents the life of Anne Murray, from her humble origins in the tragedy-plagued coal-mining town of Springhill, Nova Scotia, to her arrival on the world stage. Anne recounts her story: the battles with her record companies over singles and albums; the struggle with drug- and alcohol-ridden band members; the terrible guilt and loneliness of being away from her two young children; her divorce from the man who helped launch her career, Bill Langstroth; and the deaths of two of her closest confidantes. The result is a must-read autobiography by Canada’s beloved songbird.

    It includes a history of vampire literature, a professional dominatrix's examination of Rice's erotica, and a behind-the-scenes look at the making of the film version of Interview with the Vampire. From the adventures of the Vampire Lestat to those of the Mayfair Witches, from the evocative historical epic Cry to Heaven to the uninhibited erotica of Exit to Eden and the Sleeping Beauty trilogy, The Anne Rice Reader presents a captivating range of perspectives on the imagination of a writer who has enthralled her generation.

    One day… I wanted to explore the US in an RV. One day… I wanted to backpack in a foreign country. None of these things were happening because it seemed impossible to fit big adventures into a nine-to-five life. Until one day it hit me. One day was not just going to happen. I had to start taking the steps to make it happen and figure out how to fit it in. I got on the internet and searched for something to inspire me. I found the Becoming Ultra project. And thus began my journey to running a 50 mile race.

    A memoir...

    The story takes us from Glenn's unexpected diagnosis of 'three months at best' just days before the birth of his only child, to his miraculous remission and the ironic death of his father. It is a journey that is by turns heartbreaking, painfully funny, misanthropic, loving and ultimately heroic. Rodeo In Joliet tramples the Hallmark cliches and platitudes of traditional cancer survival stories and presents in their place an experience that leaves the reader in awe and grateful for his or her every breath.

    Charming, funny, and a great listener with a guru's insight, his success in life and business was based on his ability to connect with others, from people recovering in 12-step groups in Upstate New York to those living in the rarified air of Martha's Vineyard. But after 20+ years sober, one slip-up triggered an active addiction that threatened his relationships with his then-wife, singer-songwriter Carly Simon, his recovery friends, his severely disabled son, and even with himself as he began to confront his sexuality.

    The book describes the visit,the Shantiniketan,its people,their lifestyle,work of Ravindranath Tagore,his philosophy and above all, the intense effect this world casts on author,in an encounter with his own ideology and philosophy of life...!

    With ten months to live, he decided to accept his imminent death and went on the road. His calm, philosophical response made him even more beloved and admired. And then the strangest thing happened: he didn't die. Don't You Leave Me Here is the story of his life in music, his life with cancer, and his life now - in the future he never thought he would see.

    The secret, though, that surrounded my parents’ unhappy life together, was divulged to me by accident . . .’ Hidden under some papers in his father’s bureau, the sixteen-year-old Derek Malcolm finds a book by the famous criminologist Edgar Lustgarten called The Judges and the Damned. Browsing through the Contents pages Derek reads, ‘Mr Justice McCardie tries Lieutenant Malcolm – page 33.’ But there is no page 33. The whole chapter has been ripped out of the book. Slowly but surely, the shocking truth emerges: that Derek’s father, shot his wife’s lover and was acquitted at a famous trial at the Old Bailey. The trial was unique in British legal history as the first case of a crime passionel, where a guilty man is set free, on the grounds of self-defence. Husband and wife lived together unhappily ever after, raising Derek in their wake. Then, in a dramatic twist, following his father’s death, Derek receives an open postcard from his Aunt Phyllis, informing him that his real father is the Italian Ambassador to London . . . By turns laconic and affectionate, Derek Malcolm has written a richly evocative memoir of a family sinking into hopeless disrepair. Derek Malcolm was chief film critic of the Guardian for thirty years and still writes for the paper. Educated at Eton and Merton College, Oxford, he became first a steeplechase rider and then an actor after leaving university. He worked as a journalist in the sixties, first in Cheltenham and then with the Guardian where he was a features sub-editor and writer, racing correspondent and finally film critic. He directed the London Film Festival for a spell in the 80s and is now President of both the International Film Critics Association and the British Federation of Film Societies. He lives with his wife Sarah Gristwood in London and Kent and has published two books – one on Robert Mitchum and another on his favourite 100 films. He is a frequent broadcaster on radio and television and a veteran of film festival juries all over the world.

    Pendergast is missing, presumed dead.A SHOCKING RETURNSick with grief, Pendergast's ward, Constance, retreats to her chambers beneath the family mansion at 891 Riverside Drive--only to be taken captive by a shadowy figure from the past.AN INTERNATIONAL MANHUNTProctor, Pendergast's longtime bodyguard, springs to action, chasing Constance's kidnapper through cities, across oceans, and into wastelands unknown.BUT IN A WORLD OF BLACK AND WHITE, NOTHING IS AS IT SEEMSAnd by the time Proctor discovers the truth, a terrifying engine has stirred-and it may already be too late . . .

    We are then forced to re-live the moments we have spent decades burying beneath amicable smiles and a false sense of security. This is my story; one shrouded in as much truth as my mind can tolerate. My story may mean nothing to you, but I believe, that if these words were to fall into the right hands, then they could have the potential to change someone’s life, someone’s mind. At a young age I learned what it meant to carry the scorching secrets of a fiery hell. For years I allowed the flames to consume my mind as I proceeded to live a life devoted to destruction and chaos. I blamed my mother. I blamed the men that raped me. I blamed the woman that refused to love me back. But when the smoke cleared, the mirror on the wall only painted a single reflection, that of myself. So, when the big bad wolf no longer blows, yet the house still falls, who will I have to blame then? Only me.

    intelligence agencies wracked by internal power struggles and paralyzed by bureaucracy, the president has been forced to establish his own clandestine group--Covert-One. It's activated only as a last resort, when the threat is on a global scale and time is running out.THE UTOPIA EXPERIMENTWhen Dresner Industries unveils the Merge, a device that is destined to revolutionize the world and make the personal computer and smartphone obsolete, Covert-One operative Colonel Jon Smith is assigned to assess its military potential. He discovers that enhanced vision, real-time battlefield displays, unbreakable security, and near-perfect marksmanship are only the beginning of a technology that will change the face of warfare forever--and one that must be kept out of the hands of America's enemies at all costs.Meanwhile, in the mountains of Afghanistan, CIA operative Randi Russell encounters an entire village of murdered Afghans--all equipped with enhanced Merge technology that even the Agency didn't know existed. As Smith and Russell delve into the circumstances surrounding the Afghans' deaths, they're quickly blocked by someone who seems to have access to the highest levels of the military--a person that even the president knows nothing about.Is the Merge really as secure as its creator claims? And what secrets about its development is the Pentagon so desperate to hide? Smith and Russell are determined to learn the truth. But they may pay for it with their lives . . .