It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    With this guide, pioneering Go programmer Mark Summerfield shows how to write code that takes full advantage of Go's breakthrough features and idioms. Both a tutorial and a language reference, "Programming in Go" brings together all the knowledge you need to evaluate Go, think in Go, and write high-performance software with Go. Summerfield presents multiple idiom comparisons showing exactly how Go improves upon older languages, calling special attention to Go's key innovations. Along the way, he explains everything from the absolute basics through Go's lock-free channel-based concurrency and its flexible and unusual duck-typing type-safe approach to object-orientation. Throughout, Summerfield's approach is thoroughly practical. Each chapter offers multiple live code examples designed to encourage experimentation and help you quickly develop mastery. Wherever possible, complete programs and packages are presented to provide realistic use cases, as well as exercises. Coverage includes:-- Quickly getting and installing Go, and building and running Go programs -- Exploring Go's syntax, features, and extensive standard library -- Programming Boolean values, expressions, and numeric types -- Creating, comparing, indexing, slicing, and formatting strings -- Understanding Go's highly efficient built-in collection types: slices and maps -- Using Go as a procedural programming language -- Discovering Go's unusual and flexible approach to object orientation -- Mastering Go's unique, simple, and natural approach to fine-grained concurrency -- Reading and writing binary, text, JSON, and XML files -- Importing and using standard library packages, custom packages, and third-party packages -- Creating, documenting, unit testing, and benchmarking custom packages

    An illustration program supports the concepts and theories discussed.

    It takes a truly objects first approach to teaching problem solving using Java. These are complicated concepts so the book uses the development environment BlueJ to help the student's understanding. BlueJ has a strong emphasis on visualization and interaction techniques, and allows the students to manipulate objects and call methods as a first exercise. BlueJ is free and freely available, and has been developed specifically for teaching. The book is loaded with projects so that the student can really get a grip on actually solving problems; and it takes a spiral approach , introducing a topic in a simple context early on, then revisiting it later in the book to deepen understanding. It also comes with a CD containing JDK, BlueJ, a BlueJ tutorial and code for all the projects. The website contains style guide for all examples, PowerPoints for lecturers and also a Solutions Manual.

    Naturally, that means John Walkenbach returns with a new edition of his bestselling VBA Programming book and covers all the methods and tools you need to know in order to program with Excel. With this comprehensive guide, Mr. Spreadsheet shows you how to maximize your Excel experience using professional spreadsheet application development tips from his own personal bookshelf.Featuring a complete introduction to Visual Basic for Applications and fully updated for the latest features of Excel 2013, this essential reference includes an analysis of Excel application development and is packed with procedures, tips, and ideas for expanding Excel's capabilities with VBA.Offers an analysis of Excel application development and a complete introduction to VBA Features invaluable advice from Mr. Spreadsheet himself, bestselling author John Walkenbach, who demonstrates all the techniques you need to create Excel applications, both large and small Covers navigating the Excel interface, formatting worksheets, interacting with other Office applications, working with collaboration tools, and using sample workbooks and John Walkenbach's award-winning Power Utility Pak to help enhance your Excel skills Provides tips, tricks, and techniques for expanding Excel's capabilities with VBA that you wont find anywhere else Excel 2013 Power Programming with VBA is packed with procedures, tips, and ideas for achieving Excel excellence with VBA.

    Anyone with a modest knowledge of HTML and web site management can learn to create dynamic content through the PHP programming language and the MySQL database. This book gives you the background and tools to do the job safely and reliably.Web Database Applications with PHP and MySQL, Second Edition thoroughly reflects the needs of real-world applications. It goes into detail on such practical issues as validating input (do you know what a proper credit card number looks like?), logging in users, and using templates to give your dynamic web pages a standard look.But this book goes even further. It shows how JavaScript and PHP can be used in tandem to make a user's experience faster and more pleasant. It shows the correct way to handle errors in user input so that a site looks professional. It introduces the vast collection of powerful tools available in the PEAR repository and shows how to use some of the most popular tools.Even while it serves as an introduction to new programmers, the book does not omit critical tasks that web sites require. For instance, every site that allows updates must handle the possibility of multiple users accessing data at the same time. This book explains how to solve the problem in detail with locking.Through a sophisticated sample application--Hugh and Dave's Wine Store--all the important techniques of dynamic content are introduced. Good design is emphasized, such as dividing logic from presentation. The book introduces PHP 5 and MySQL 4.1 features, while providing techniques that can be used on older versions of the software that are still in widespread use.This new edition has been redesigned around the rich offerings of PEAR. Several of these, including the Template package and the database-independent query API, are fully integrated into examples and thoroughly described in the text. Topics include:Installation and configuration of Apache, MySQL, and PHP on Unix®, Windows®, and Mac OS® X systems Introductions to PHP, SQL, and MySQL administration Session management, including the use of a custom database for improved efficiency User input validation, security, and authentication The PEAR repository, plus details on the use of PEAR DB and Template classes Production of PDF reports

    

    With the king and queen away, she has to manage the Kingdom of Kod's humongous fruit-selling empire. Overseas departments, scads of inventory, conflicting prices, and so many customers! It's all such a confusing mess. But a mysterious book and a helpful fairy promise to solve her organizational problems-with the practical magic of databases.In The Manga Guide to Databases, Tico the fairy teaches the Princess how to simplify her data management. We follow along as they design a relational database, understand the entity-relationship model, perform basic database operations, and delve into more advanced topics. Once the Princess is familiar with transactions and basic SQL statements, she can keep her data timely and accurate for the entire kingdom. Finally, Tico explains ways to make the database more efficient and secure, and they discuss methods for concurrency and replication.Examples and exercises (with answer keys) help you learn, and an appendix of frequently used SQL statements gives the tools you need to create and maintain full-featured databases.(Of course, it wouldn't be a royal kingdom without some drama, so read on to find out who gets the girl-the arrogant prince or the humble servant.)This EduManga book is a translation of a bestselling series in Japan, co-published with Ohmsha, Ltd., of Tokyo, Japan.

    As an important contributor to the online documentation for MySQL, Paul uses his day-to-day experience answering questions users post on the MySQL mailing list to pinpoint the problems most users and administrators encounter. The principal MySQL developer, Monty Widenius, along with a network of his fellow developers, reviewed the manuscript, providing Paul with the kind of insight no one else could supply. Instead of merely giving you a general overview of MySQL, Paul teaches you how to make the most of its capabilities. Through two sample databases that run throughout the book, he gives you solutions to problems you'll likely face. He helps you integrate MySQL efficiently with third-party tools, such as PHP and Perl, enabling you to generate dynamic Web pages through database queries. He also teaches you to write programs that access MySQL databases.

    Now he's sharing his collection of antipatterns--the most common errors he's identified in those thousands of requests for help. Most developers aren't SQL experts, and most of the SQL that gets used is inefficient, hard to maintain, and sometimes just plain wrong. This book shows you all the common mistakes, and then leads you through the best fixes. What's more, it shows you what's behind these fixes, so you'll learn a lot about relational databases along the way. Each chapter in this book helps you identify, explain, and correct a unique and dangerous antipattern. The four parts of the book group the anti​patterns in terms of logical database design, physical database design, queries, and application development. The chances are good that your application's database layer already contains problems such as Index Shotgun, Keyless Entry, Fear of the Unknown, and Spaghetti Query. This book will help you and your team find them. Even better, it will also show you how to fix them, and how to avoid these and other problems in the future. SQL Antipatterns gives you a rare glimpse into an SQL expert's playbook. Now you can stamp out these common database errors once and for all. Whatever platform or programming language you use, whether you're a junior programmer or a Ph.D., SQL Antipatterns will show you how to design and build databases, how to write better database queries, and how to integrate SQL programming with your application like an expert. You'll also learn the best and most current technology for full-text search, how to design code that is resistant to SQL injection attacks, and other techniques for success.

    If you're working with a relational database--whether you're writing applications, performing administrative tasks, or generating reports--you need to know how to interact with your data. Even if you are using a tool that generates SQL for you, such as a reporting tool, there may still be cases where you need to bypass the automatic generation feature and write your own SQL statements.To help you attain this fundamental SQL knowledge, look to "Learning SQL," an introductory guide to SQL, designed primarily for developers just cutting their teeth on the language."Learning SQL" moves you quickly through the basics and then on to some of the more commonly used advanced features. Among the topics discussed: The history of the computerized databaseSQL Data Statements--those used to create, manipulate, and retrieve data stored in your database; example statements include select, update, insert, and deleteSQL Schema Statements--those used to create database objects, such as tables, indexes, and constraintsHow data sets can interact with queriesThe importance of subqueriesData conversion and manipulation via SQL's built-in functionsHow conditional logic can be used in Data StatementsBest of all, "Learning SQL" talks to you in a real-world manner, discussing various platform differences that you're likely to encounter and offering a series of chapter exercises that walk you through the learning process. Whenever possible, the book sticks to the features included in the ANSI SQL standards. This means you'll be able to apply what you learn to any of several different databases; the book covers MySQL, Microsoft SQL Server, and Oracle Database, but the features and syntax should apply just as well (perhaps with some tweaking) to IBM DB2, Sybase Adaptive Server, and PostgreSQL.Put the power and flexibility of SQL to work. With "Learning SQL" you can master this important skill and know that the SQL statements you write are indeed correct.

    The authors have taken the mystery out of complex queries and explained principles and techniques with such clarity that a "Mere Mortal" will indeed be empowered to perform the superhuman. Do not walk past this book "--Graham Mandeno, Database Consultant""SQL Queries for Mere Mortals" provides a step-by-step, easy-to-read introduction to writing SQL queries. It includes hundreds of examples with detailed explanations. This book provides the tools you need to understand, modify, and create SQL queries"--Keith W. Hare, Convenor, ISO/IEC JTC1 SC32 WG3--the International SQL Standards Committee"I learned SQL primarily from the first edition of this book, and I am pleased to see a second edition of this book so that others can continue to benefit from its organized presentation of the language. Starting from how to design your tables so that SQL can be effective (a common problem for database beginners), and then continuing through the various aspects of SQL construction and capabilities, the reader can become a moderate expert upon completing the book and its samples. Learning how to convert a question in English into a meaningful SQL statement will greatly facilitate your mastery of the language. Numerous examples from real life will help you visualize how to use SQL to answer the questions about the data in your database. Just one of the "watch out for this trap" items will save you more than the cost of the book when you avoid that problem when writing your queries. I highly recommend this book if you want to tap the full potential of your database."--Kenneth D. Snell, Ph.D., Database Designer/Programmer"I don't think they do this in public schools any more, and it is a shame, but do you remember in the seventh and eighth grades when you learned to diagram a sentence? Those of you who do may no longer remember how you did it, but all of you do write better sentences because of it. John Viescas and Mike Hernandez must have remembered because they take everyday English queries and literally translate them into SQL. This is an important book for all database designers. It takes the complexity of mathematical Set Theory and of First Order Predicate Logic, as outlined in E. F. Codd's original treatise on relational database design, and makes it easy for anyone to understand. If you want an elementary- through intermediate-level course on SQL, this is the one book that is a requirement, no matter how many others you buy."--Arvin Meyer, MCP, MVP"Even in this day of wizards and code generators, successful database developers still require a sound knowledge of Structured Query Language (SQL, the standard language for communicating with most database systems). In this book, John and Mike do a marvelous job of making what's usually a dry and difficult subject come alive, presenting the material with humor in a logical manner, with plenty of relevant examples. I would say that this book should feature prominently in the collection on the bookshelf of all serious developers, except that I'm sure it'll get so much use that it won't spend much time on the shelf "-- Doug Steele, Microsoft Access Developer and author"Over the last several decades, SQL has evolved from a language known only to computer specialists to a widely used international standard of the computer industry. The number of new applications deployed each year using SQL now totals in the millions. If you are accessing corporate information from the Internet or from an internal network, you are probably using SQL. This new edition of "SQL Queries for Mere Mortals" helps new users learn the foundations of SQL queries, and is an essential reference guide for intermediate and advanced users.The accompanying CD contains five sample databases used for the example queries throughout the book in four different formats: Microsoft SQL Server 2000 and later, Microsoft Access 2000 and later, MySQL version 5.0 and later, and SQL scripts that can be used with most other implementations of the language.

    It aims to present these concepts and algorithms in a general setting that is not tied to one particular database system.

    Are You Ready To Learn Python Easily? Learning Python Programming in 7 days is possible, although it might not look like it

    Using sample charts, graphics, case studies, and war stories, Yankee Group Security Expert Andrew Jaquith demonstrates exactly how to establish effective metrics based on your organization's unique requirements. You'll discover how to quantify hard-to-measure security activities, compile and analyze all relevant data, identify strengths and weaknesses, set cost-effective priorities for improvement, and craft compelling messages for senior management. Security Metrics successfully bridges management's quantitative viewpoint with the nuts-and-bolts approach typically taken by security professionals. It brings together expert solutions drawn from Jaquith's extensive consulting work in the software, aerospace, and financial services industries, including new metrics presented nowhere else. You'll learn how to: - Replace nonstop crisis response with a systematic approach to security improvement - Understand the differences between "good" and "bad" metrics - Measure coverage and control, vulnerability management, password quality, patch latency, benchmark scoring, and business-adjusted risk - Quantify the effectiveness of security acquisition, implementation, and other program activities - Organize, aggregate, and analyze your data to bring out key insights - Use visualization to understand and communicate security issues more clearly - Capture valuable data from firewalls and antivirus logs, third-party auditor reports, and other resources - Implement balanced scorecards that present compact, holistic views of organizational security effectiveness Whether you're an engineer or consultant responsible for security and reporting to management-or an executive who needs better information for decision-making-Security Metrics is the resource you have been searching for. Andrew Jaquith, program manager for Yankee Group's Security Solutions and Services Decision Service, advises enterprise clients on prioritizing and managing security resources. He also helps security vendors develop product, service, and go-to-market strategies for reaching enterprise customers. He co-founded @stake, Inc., a security consulting pioneer acquired by Symantec Corporation in 2004. His application security and metrics research has been featured in CIO, CSO, InformationWeek, IEEE Security and Privacy, and The Economist. Foreword Preface Acknowledgments About the Author Chapter 1 Introduction: Escaping the Hamster Wheel of Pain Chapter 2 Defining Security Metrics Chapter 3 Diagnosing Problems and Measuring Technical Security Chapter 4 Measuring Program Effectiveness Chapter 5 Analysis Techniques Chapter 6 Visualization Chapter 7 Automating Metrics Calculations Chapter 8 Designing Security Scorecards Index