A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

    The secret, though, that surrounded my parents’ unhappy life together, was divulged to me by accident . . .’ Hidden under some papers in his father’s bureau, the sixteen-year-old Derek Malcolm finds a book by the famous criminologist Edgar Lustgarten called The Judges and the Damned. Browsing through the Contents pages Derek reads, ‘Mr Justice McCardie tries Lieutenant Malcolm – page 33.’ But there is no page 33. The whole chapter has been ripped out of the book. Slowly but surely, the shocking truth emerges: that Derek’s father, shot his wife’s lover and was acquitted at a famous trial at the Old Bailey. The trial was unique in British legal history as the first case of a crime passionel, where a guilty man is set free, on the grounds of self-defence. Husband and wife lived together unhappily ever after, raising Derek in their wake. Then, in a dramatic twist, following his father’s death, Derek receives an open postcard from his Aunt Phyllis, informing him that his real father is the Italian Ambassador to London . . . By turns laconic and affectionate, Derek Malcolm has written a richly evocative memoir of a family sinking into hopeless disrepair. Derek Malcolm was chief film critic of the Guardian for thirty years and still writes for the paper. Educated at Eton and Merton College, Oxford, he became first a steeplechase rider and then an actor after leaving university. He worked as a journalist in the sixties, first in Cheltenham and then with the Guardian where he was a features sub-editor and writer, racing correspondent and finally film critic. He directed the London Film Festival for a spell in the 80s and is now President of both the International Film Critics Association and the British Federation of Film Societies. He lives with his wife Sarah Gristwood in London and Kent and has published two books – one on Robert Mitchum and another on his favourite 100 films. He is a frequent broadcaster on radio and television and a veteran of film festival juries all over the world.

    John Edmund Delezen felt a kinship with the people he was instructed to kill in Vietnam; they were all at the mercy of the land. His memoir begins when he enlisted in the Marine Corps and was sent to Vietnam in March of 1967. He volunteered for the Third Force Recon Company, whose job it was to locate and infiltrate enemy lines undetected and map their locations and learn details of their status. The duty was often painful both physically and mentally. He was stricken with malaria in November of 1967, wounded by a grenade in February of 1968 and hit by a bullet later that summer. He remained in Vietnam until December, 1968. Delezen writes of Vietnam as a man humbled by a mysterious country and horrified by acts of brutality. The land was his enemy as much as the Vietnamese soldiers. He vividly describes the three-canopy jungle with birds and monkeys overhead that could be heard but not seen, venomous snakes hiding in trees and relentless bugs that fed on men. He recalls stumbling onto a pit of rotting Vietnamese bodies left behind by American forces, and days when fierce hunger made a bag of plasma seem like an enticing meal. He writes of his fallen comrades and the images of war that still pervade his dreams. This book contains many photographs of American Marines and Vietnam as well as three maps.

    A fateful one in the history of the indigenous tribes of America. Yuma warrior, Night Wolf, is investigating reports of sheep ravaging Indian land. When he rescues a young white woman being attacked by one of the herders, he takes her to the Kumeyaay medicine woman known as Eagle Woman to treat her injuries. Strangely, she is not afraid, is even drawn to this handsome warrior. The Saga continues as Abigail Cassidy Butterfield, now living on a ranch in the San Diego back country with her family. Though this book is a sequel to Where Eagles Dance, it also stands alone. As Abby continues her fight to help the local tribes retain their land, she becomes an Indian Agent to help survey and mark the reservations. She and her family personally deliver the survey records to President Ulysses S. Grant in Washington D.C. On the return to California with the granted reservations, danger stalks them all along the way. For Abby, it will take all her medicine powers to save her people and combat the threat to her family. Enjoy the drama, the romance and a few light hearted incidents along the way.

    Amidst the fantastic luxury, sexy celebrities, and hyped-up household politics, the nanny certainly has more to handle than diapers and bedtimes. But if you’re just looking for dirt, you won’t find it in these pages. Instead, authors Julie Swales and Stella Reid share anecdotes and insights about what happens when money, power, and fame intersect with the highly personal arena of raising children.

    Pendel's attention. It is very interesting and throws many sidelights on the life of the White House. Pendel writes: "In 1861, or 1862, the Metropolitan Police was established by Congress at the Capital, and I made application for and received an appointment on the force. I made the first arrest, with the assistance of "Buck" Essex. The case was that of a fellow named Grady, one of the English Hill toughs. A roundsman said to us, "Boys, you take a walk down Seventh Street, and if you see anything going on, take a hand in it." Just as we got opposite the Patent Office, this Grady had assaulted, or rather was assaulting, a young fellow with a whip. I went up and grabbed him and put him under arrest, then took him to Squire Dunn's court and preferred charges against him. The Squire was busy writing for some time. When he got through he handed me the paper he was writing, and I was so green at the business I did not know what it was, so said: "What is this, Squire?" He replied, "Why, that is the paper of commitment for this fellow. Take him to jail." "On November 3, 1864, Sergeant John Cronin, Alfonso Dunn, Andrew Smith, and myself were ordered to report at the First Precinct, in the old City Hall, at one o'clock in the afternoon. We supposed we were to be detailed for detective work in New York City on account of the great riot then on there, especially as we were ordered to report in citizens' clothes, to conceal our revolvers, and to be sure to have them all clean and in good order. We arrived at the City Hall, and then were told where we were to go, which was to the President's Mansion, there to report to Marshal Lanham, at that time United States Marshal of the District of Columbia, and a bosom friend of Abraham Lincoln. "These were days that tried men's hearts, and women's, too. Men were falling at the front by hundreds, both in the Union and in the Confederate armies. There was weeping and mourning all over the land. Our nation was trembling with anxiety; we were all hoping that the great strife was over or soon to be. "Marshal Lanham took us upstairs and into the President's office, where we were introduced to him and to his two secretaries, Mr. Nicolay and Mr. Hay, the latter now being Secretary of State. We were then instructed to keep a sharp lookout in the different parts of the house, more particularly in the East Room and at the door of the President's office. " CONTENTS I — Under President Lincoln II — Under President Johnson III — Under President Grant IV — Under President Hayes V — Under President Garfield VI — Under President Arthur VII — Under President Cleveland VIII — Under President Harrison IX — Cleveland's Second Administration X— Under President McKinley XI — Furniture in Executive Mansion Originally published in 1902; reformatted for the Kindle; may contain an occasional imperfections; original spellings have been kept in place.

    I hated working for him and I hated being around him. I hated it when he walked through the front door at home. And we feared him from the moment he pulled up in front of the house in his car.” So writes conservative firebrand and popular radio host Larry Elder. For ten years Elder and his father did not talk to each other. When they finally did, the conversation went on for eight hours—eight hours that took Elder on his father’s journey from the Jim Crow South, to service in the Marine Corps, to starting a business in Southern California. Elder emerged not just reconciled with his dad, but admiring him, and realizing that he had never fully known him or understood him.  Heartfelt, beautifully written, compulsively readable, A Lot Like Me—originally published as Dear Father, Dear Son—is both a powerfully affecting memoir and a personal, provocative slice of American history.

    . . No scientist had seen a Blakiston’s fish owl so far south in a hundred years . . . When he was just a fledgling birdwatcher, Jonathan C. Slaght had a chance encounter with one of the most mysterious birds on Earth. Bigger than any owl he knew, it looked like a small bear with decorative feathers. He snapped a quick photo and shared it with experts. Soon he was on a five-year journey, searching for this enormous, enigmatic creature in the lush, remote forests of eastern Russia. That first sighting set his calling as a scientist.Despite a wingspan of six feet and a height of over two feet, the Blakiston’s fish owl is highly elusive. They are easiest to find in winter, when their tracks mark the snowy banks of the rivers where they feed. They are also endangered. And so, as Slaght and his devoted team set out to locate the owls, they aim to craft a conservation plan that helps ensure the species’ survival. This quest sends them on all-night monitoring missions in freezing tents, mad dashes across thawing rivers, and free-climbs up rotting trees to check nests for precious eggs. They use cutting-edge tracking technology and improvise ingenious traps. And all along, they must keep watch against a run-in with a bear or an Amur tiger. At the heart of Slaght’s story are the fish owls themselves: cunning hunters, devoted parents, singers of eerie duets, and survivors in a harsh and shrinking habitat.Through this rare glimpse into the everyday life of a field scientist and conservationist, Owls of the Eastern Ice testifies to the determination and creativity essential to scientific advancement and serves as a powerful reminder of the beauty, strength, and vulnerability of the natural world.

    A deeply personal story, Bruno talks about his battle with mental illness, his time inside a mental facility, the impact his illness has had on his family and his career - and his long road back to stability. Now ready to talk about the condition that devastated his world, Frank's story offers his own unique perspective on living with bipolar disorder. His fears, his triumphs and the great affection he feels for the legion of fans he has to this day. His aim is to give others hope and inspiration. "Ever since I retired, one thing has stood between me and being the man I want to be. My mind. "In the end it saw me locked up against my will and pumped full of so many drugs I didn't have the strength to stand. When I am in the grip of my bipolar disorder and the drugs are pickling my brain I am unable to stand for days. But I will always get back up. It is the only way I know."

    This authorized biography (formerly titled Mercy My Mission), includes many excerpts from Faustina's famous diary. Whether read alone or as a study aid to reading the diary itself, this book is an inspiring and reliable introduction to this remarkable twentieth-century saint.

    Jonathan M. Katz, the only full-time American news correspondent in Haiti, was inside his house when it buckled along with hundreds of thousands of others. In this visceral, authoritative first-hand account, Katz chronicles the terror of that day, the devastation visited on ordinary Haitians, and how the world reacted to a nation in need.More than half of American adults gave money for Haiti, part of a monumental response totaling $16.3 billion in pledges. But three years later the relief effort has foundered. It’s most basic promises—to build safer housing for the homeless, alleviate severe poverty, and strengthen Haiti to face future disasters—remain unfulfilled. The Big Truck That Went By presents a sharp critique of international aid that defies today’s conventional wisdom; that the way wealthy countries give aid makes poor countries seem irredeemably hopeless, while trapping millions in cycles of privation and catastrophe. Katz follows the money to uncover startling truths about how good intentions go wrong, and what can be done to make aid “smarter.”With coverage of Bill Clinton, who came to help lead the reconstruction; movie-star aid worker Sean Penn; Wyclef Jean; Haiti’s leaders and people alike, Katz weaves a complex, darkly funny, and unexpected portrait of one of the world’s most fascinating countries. The Big Truck That Went By is not only a definitive account of Haiti’s earthquake, but of the world we live in today.

    She’s been through more pain and tragedy than her longtime fans realize, having suffered paralyzing polio as a child, growing up with an alcoholic mother, landing in a emotionally abusive marriage at twenty-two and living by her husband’s rules for sixteen years before she openly rebelled against him to take an acting class. At thirty-eight, Linda got her big break, as Larry Hagman’s wife on Dallas. With fame came a bitter, public divorce, trouble at home with her two kids, and the loss of her beloved sister to breast cancer. Linda got through it all—the challenges of sexism in Hollywood and the pressures of being a single working mom—with a relentlessly positive attitude that kept her cruising, with a few speed bumps, to the place of serenity she thrives in now.To celebrate her seventy-fifth birthday, Linda is opening up about her life for the first time. Inside this book, she tells deeply personal stories with wit, humor, and candor, and reveals how she’s learned to love every day as the blessing it is and to treat herself with the kindness she bestows on friends and strangers alike. Along with wisdom, Linda has accumulated a lot of practical tips about maintaining a healthy lifestyle—how to strengthen and detoxify your body, liberate your mind, and uplift your soul—and shares them as well. Her message to “give, love, and shine, baby, shine” will fill anyone with inspiration to live life to the fullest, and never stop pursuing honesty and joy.

    ​     He was also a kid who did the same kind of harebrained things most teenagers do.​  Only steps away from the Oval Office, he fought with a foreign head of state for space in a restroom. ​​ He devised a shortcut that tripped countless alarms and summoned an agitated band of Secret Service agents. He spilled ice ​water on Frank Sinatra's sock.    And that was just the small stuff. ​A funny, fast-paced memoir, Downstairs at the White House is richly decorated with presidents, first ladies, celebrities . . . and events that shook America.   ​

    Doctor, Harvard professor, renowned infectious-disease specialist, anthropologist, the recipient of a MacArthur "genius" grant, world-class Robin Hood, Farmer was brought up in a bus and on a boat, and in medical school found his life’s calling: to diagnose and cure infectious diseases and to bring the lifesaving tools of modern medicine to those who need them most.Mountains Beyond Mountains takes us from Harvard to Haiti, Peru, Cuba, and Russia as Farmer changes minds and practices through his dedication to the philosophy that "the only real nation is humanity"—a philosophy that is embodied in the small public charity he founded, Partners in Health. He enlists the help of the Gates Foundation, George Soros, the U.N.’s World Health Organization, and others in his quest to cure the world. At the heart of this book is the example of a life based on hope, and on an understanding of the truth of the Haitian proverb "Beyond mountains there are mountains": as you solve one problem, another problem presents itself, and so you go on and try to solve that one too.

    The delicate negotiation that follows is a carefully constructed reality between what Jamie is willing to acknowledge and what she is not.Jamie Patterson is a writer, teacher, runner, and dog lover. A former spokesperson for the American Red Cross and the Girl Scouts, Jamie is now an academic editor.