It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    Start standing out. Whether in school, factories, or corporate offices, people are in a mad rush to the middle, going about their business and fitting in. The problem is, while you may feel as if you’re doing your own thing, you’re not—you’re doing what’s expected of you. To stand out, take whatever you think is normal, and do the exact opposite. In Find Your Yellow Tux, Jesse Cole, in-demand speaker and baseball ringleader, shares how you can achieve amazing things by doing the unexpected. Using examples from his life and the lives of his heroes—P. T. Barnum, Walt Disney, and MLB owner Bill Veeck—Cole shows how to reinvigorate your goals, reignite your passions, and excel in business and beyond. The time to break the mold is now—with Find Your Yellow Tux, you'll discover how to find joy and success in everything you do.

    . .Turns out he's a starter and a closer."—Tim Kurkjian, ESPNAs a major and not-so-major league pitcher, Dirk Hayhurst has learned to master more than striking out batters. While waiting for his name to be called in the bullpen, he honed his gifts as a storyteller, one the New York Times calls the "best writer in a baseball uniform." In this often hilarious collection of adventures on and off the diamond, Dirk details the intricacies of pulling off an epic team prank, even if it's at his own expense; the art of creating the perfect professional baseball nickname; his comically ineffective attempts at writing romance novels; and the bizarre tale in which a bear gets punched in the face (yes, really). No matter how wild his story, Dirk proves once again he knows that it's all in the delivery."I find his writing both entertaining and thought provoking. . .unlike his fastball."—Ben Zobrist, Tampa Bay Rays All-Star "Dirk Hayhurst writes about baseball in a unique way. Observant, insightful, human, and hilarious." —Bob Costas"Hayhurst delivers an entertaining story for more than just sports fans."—Jordan Bastian, MLB.com"Hayhurst explains life in the minors and the major leagues like you've never read it before."—J. J. Cooper, Baseball America"Insight and humor from the pitcher's mound."—Businessweek51,300 Words.

    Each short story is about a dog, love and the special bond that can form between dogs and people. Love stories for all ages, almost any of these short stories could be a bedtime story for children, although they run the emotional gamut from absurdity to poignancy. The language is clean, and although the loss of a pet is always sad, the idea of dressing a chihuahua in a red corduroy coat is funny, quickly bringing a smile. Almost every true story in this collection is either about a chihuahua or a mix thereof, and/or the abandoned hound that claimed a family as his own. One is about a lost mother dog who depended on the kindness of strangers after delivering her puppies in a cave on the side of a cliff. Another is about a little dog's grief when her master died; although he was important enough to be mourned by an entire city, Mopsy's sorrow was heartbreaking. Most of the dogs in these stories came from an animal shelter, and the fidelity that each rescue dog demonstrates, from utter loyalty to pure devotion, makes a master humble.Perhaps you will recognize and remember some of the dogs you have loved over the years as you read these stories, and realize how important dogs truly are in the emotional lives of humans

    Tony goes beyond teaching you how to use Lightroom. Tony shows you why and when to use each feature to create stunning, natural photos. When Lightroom isn t the best tool, Tony suggests better alternatives. Combining the benefits of video training and book learning, this video book gives you over 14 hours of video and dozens of free presets and raw images to practice with. If you learn better with video, watch the video training and refer to the book for quick reference. If you prefer reading, the book is concise and practical, and each chapter links to relevant videos when you want to understand a topic more deeply or see it used in the real world. Tony covers every aspect of Lightroom in-depth, but structures his teaching so that both beginner and advanced photographers can learn as efficiently as possible. If you just want a quick start, you can watch the first video or read the first chapter and you'll be organizing and editing your pictures in less than an hour. If you want to know more about a specific feature, switch to that video or jump to that chapter in the ebook. If you want to know everything about Lightroom, watch the videos and read the book from start to finish.

     Beginning with her solitary childhood in London, it took years for Melanie Phillips to understand her parents’ emotional frailties and even longer to escape from them. But Phillips inherited her family’s strong Jewish values and a passionate commitment to freedom from oppression. It was this moral foundation that ultimately turned her against the warped and tyrannical attitudes of the Left, requiring her to break away not only from her parents—but also from the people she had seen as her wider political family. Through her poignant story of transformation and separation, we gain insight into the political uproar that has engulfed the West. Britain’s vote to leave the EU, the rise of far-Right political parties in Europe, and the stunning election of US president Donald Trump all involve a revolt against the elites by millions. It is these disdained masses who have been championed by Melanie Phillips in a career as prescient as it has been provocative. Guardian Angel is not only an affecting personal story, but it provides a vital explanation why the West is at a critical crossroads today. “Melanie Phillips has been one of the brave and necessary voices of our time, unafraid to speak the language of moral responsibility in an age of obfuscation and denial. This searing account of her personal journey is compelling testimony to her courage in speaking truth to power.”—Rabbi Lord Jonathan Sacks

    My withdrawal/delirium tremens (DTs) were terrifying and excruciating.My story takes the reader through my experiences of late stage alcoholism, two arrests by my new husband of three months and my subsequent adventures through and between five inpatient treatment centers for alcohol abuse.

    Her husband has left her, a schizophrenic alcoholic, to raise their youngest four children without his help. Her children watch through the living room window as the police come and arrest her for disturbing the peace, leaving them alone in the house. Thus begins the astonishing story of a family always living on the brink of disaster. The story unfolds, told through the eyes of Marie's children. Not only are they impoverished, but they are dealing with Marie's erratic and often bizarre behavior. Through it all shines Marie's sense of humor and her unconventional ways of dealing with her difficult situation. How they manage to not only survive, but to grow into well-adjusted adults is a true story that shows how the miracle of love can overcome all obstacles.

    They would ask her about her family’s health history, and she would hear the doctor’s familiar sigh after she answered, “I don’t know, I’m adopted.”Being perfectly happy with the loving family she had, Feldman never took an interest in finding her biological parents until diagnosed with a disease that she passed on to her son. Suddenly, Nancy’s lack of family history was affecting someone else.Writing to the Nebraska Children’s Home Society for help, the adoption agency assigned Nancy’s case to Rebecca Crofoot. This began a 17-year journey between the two women who were determined to find information about a family that might not know, or want to know, Nancy existed.Family Medical History: Unknown/Adopted is a heart-warming story of personal, medical, genealogical and emotional discovery.

    It's for the woman who doesn't want to trade in her champagne for skinny jeans. It's for the woman who is done with dieting, and ready to start paying attention to her health before that number on the scale. It's for the woman who is ready to stop letting her weight define her, and is ready to understand why it always did. This is not a diet book. This is a lifestyle guide. This book will change the way you view your weight and yourself forever. You will walk away feeling empowered, inspired, and downright sexy (and probably craving a glass of bubbly). You will learn how to celebrate yourself and your body. You will learn to make your health a priority, always. And most importantly – you will learn to love yourself, exactly as you are. So get ready to embark on a complete dieting and lifestyle overhaul, sister. You are now on The Champagne Diet! "The Champagne Diet will resonate with every woman with it’s realistic and simple approach to dieting. Alwill delivers a personal, relatable, and funny guide to shedding pounds without deprivation." - Kim Barnouin Co-Author, Skinny Bitch

     He is one of China's richest men, as well as one of the wealthiest people in Asia. He has become a global icon in business and entrepreneurship, one of the world's most influential businessmen, and a philanthropist known for expounding his philosophy of business. Ma is one of the world's most powerful people, and has been a global inspirer and role model to many, he also gave numerous lectures, enlightenments and advices throughout his life career.

    

     Filled with stories about injuries sustained while patients were not thinking so clearly, sad tales that reveal the not-so-funny side of the emergency room, things I've learned after years of being in this position, and signs you work in the ER, this condensed book has just enough to tickle your funny bone and then make you cry.

    With little money and even even less nautical experience they leave their small-town home in Arkansas to embark on an adventure they hope will last for a year or two but which evolves into a quarter-century voyage of discovery spanning half the world. Come along with Randy and Cheryl as they cruise their small boat to intriguing destinations that you won’t find in any tourist brochure. Along the way they discover the best and worst the sailing life has to offer as they visit twenty-nine countries in the Caribbean, Central and South America and the South Pacific. Their adventures and misadventures include encounters with hurricanes, thieves, drug smugglers and a disastrous tsunami as well as lasting new friendships formed with local people and fellow sailors all along their route. Cruising under sail is a lifestyle like no other and though there are sometimes hardships, those who take the plunge will be rewarded with a life of adventure and freedom that may be impossible to find any other way in the modern world.

    Heavily overweight and depressed for most of his adult life, in 2010 he set out on a voyage of self discovery and ended up running 9 marathons, 16 half marathons and a 100k in the process. Angry Jogger charts his progress from a fat recluse to an ultra marathon runner taking him across Europe and to Las Vegas in search of fun, medals and thrills. Angry Jogger is a left field two fingered salute to the profiteering dieting and self help industry.