Whether you are a rookie or an established Broker, this is the guide you need to lay the foundations for long-term success. Author Dustan Woodhouse has packed this book with dozens of tips and lessons gleaned from personal experience processing over 1,300 mortgage files and taking in over 2,000 applications verbally. You'll learn... - The old-school piece of technology that's every broker's best friend - How to have a complete application built by the time the very first phone call ends - When smart brokers decide to walk away from a file - Where to invest your marketing dollars (and where you'd just be throwing that money away) - How to trade cold-calling for warm-calling - How the "paycheque mentality" can sink your business, and what to do about it Every step, every tip, every process is aimed at building long-term relationships with clients and referral partners alike. It's all designed to get you to the holy grail of a referral-only business. Your mantra? Get the application. Here's how to do it.

    As a member of the Nolan sisters, Coleen Nolan was born into the spotlight and has stayed there ever since. She has now become one of the nation's favourite TV presenters and is used to newspapers and magazines claiming to have the inside story of her private life. In No Regrets Coleen finally reveals the truth of what really happened during the last few rollercoaster years, truly the worst of her life. Whilst it's certainly been a traumatic time for the whole family, Coleen is a survivor. First and foremost, she is a mum and is determined to hold her family together. The Nolans finally put aside their infamous feud to rally round their beloved sister Bernie, who tragically lost her fight with cancer on the 4th of July last year, aged just 52. In this memoir, Coleen movingly describes her struggle to deal with the emotional scars that come from losing someone so close and the effect it has had on her own life. In this incredibly candid memoir, Coleen writes with raw honesty about her family troubles, her career highs and lows, and her struggle with her body image. In recent years, Coleen has found herself in both a plastic surgeon's office looking at a £20,000 bill to 'fix her face' and at a breast cancer clinic asking for the removal of her healthy breasts to avoid becoming the fourth sister in the family to be struck down by cancer. Wonderfully warm and moving, and brilliantly funny and honest, No Regrets will take you from laughter to tears and back again as you share in Coleen's very personal journey.

    In the London office my new boss Victor tells me I shall be working in a regional office - and he wants me to drive there. I am to deliver Victor's shiny Jaguar: his pride and joy. The office is in Calcutta. This all sounds like fun to me. A month long holiday. How bad can that be I think and decide to invite my friend Douglas to come along for the ride. This will be a road trip to die for I tell him. Victor's P.A. Shirley is the all seeing eye. Nothing gets past here. I have to report in on my progress at key points on the route. Shirley is going to be watching me. 'If you so much as scratch it you're dead.' I laugh, what could possibly go wrong....? well just about everything. We were OK up till Trieste; then a goat got in the car - after that it was downhill all the way to Calcutta.

    Few others can offer such a remarkable insight into life at Anfield from Shankly to Houllier and beyond. Born in Liverpool in 1954, Phil later moved to his spiritual home of Kirkby where his footballing abilities were soon noticed and he quickly acquired a range of schoolboy honours before signing professional forms for his beloved Reds in 1971.As he staked a claim for a first-team place, Kop messiah Bill Shankly would memorably declare: “Aye, Phil Thompson. The boy tossed up with a sparrow for his legs and lost!”Shanks, however, was in no doubt about the young Thommo’s qualities and Phil would go on to claim a host of Anfield honours including seven League Championships, three European Cups, two League Cups and an FA Cup.The proudest moment of his footballing life came in 1981 when he led the Reds to a third European Cup with a 1-0 defeat of Real Madrid in Paris, later parading the trophy at his local pub, The Falcon.He left the Reds after winning 42 England caps before returning to Anfield in a coaching capacity under Liverpool player manager Kenny Dalglish.Despite being controversially sacked by Reds boss and former teammate Graeme Souness in 1992, he sensationally returned to Anfield as Gerard Houllier’s right-hand man in 1998, going on to revive the glory days by claiming a famous treble of trophies in 2001.Coming full circle and happy to be a fan again, he shared in the joy of the Reds’ 2005 Champions League triumph in Istanbul – as highlighted during remarkable scenes on SKY TV.

    But then, matrimony came along and politics suddenly felt like the non-essential elaichi in this Mughlai Biryani called life. When my ‘loved ones’ subjected me to scenarios unimaginable, when as the groom I had to wait for an hour for my baaraat to arrive, when certain ‘rituals’ scarred me with shame for the rest of my life, I so wanted to give it back to the society! And hence, ‘Lehengey and Lafdey’ was born. LnL will raise your ire, tickle your funny bone, and show you everything except what a wedding is supposed to be: a sacred union. In a world filled with romantic novels, where love always wins in the end; patience, perseverance and the insane ability to bear a butt load of crap is required to emerge victorious in the holy war of matrimony. Enough talk! Jump right in and witness a whirlpool of emotions, with a cup of masala chai and some fryums on the side. Put your seat belts on, for it is going to get crazy. Welcome to the world of Lehengey and Lafdey!

    Most commonly used medical abbreviations and acronyms.Anyone in the medical profession, from office workers to doctors themselves, will find this guide extremely useful.6-page laminated guide includes:weights & measurementspharmacologydiagnostic testingprofessional designationsmanaged careagencies/organizationshealth assessmentspecialized areas/facilitieslocations & directionsbody systems

    All the tips within come via the author and guest performers, adding up to a combined three hundred years of essential speakers’ know-how!Within this bible:Technical advice: how to effortlessly project your voice, audience manipulation, crowd control, body language, hand gestures and more.Additionally: a frank approach for overcoming stage fright, a foolproof recipe for memorising a speech, how to overcome a sore throat and using the physics of sound to your advantage.Business advice: how to price your speech, approaching agencies, talking overseas, understanding unique selling points, the most complete list of global public speakers’ agencies and more.Children’s author Marcus Alexander, once horrified by the thought of standing on stage, has grown to become one of the most sought-after school speakers. He’s delivered more than 1600 talks in 13 different countries and is booked 18 months in advance. The journey wasn’t easy; he’s tripped, fallen and blundered over every imaginable obstacle. This bible contains all the insights you need to create a similar career at a faster rate and with half the hiccups.'Marcus doesn't just hold the stage he is the stage. Every word spoken is a sledge hammer pinning the audience to their seats.'Adisa the Verbaliser, spoken poet and author.'The first time I saw Marcus Alexander on stage was with a group of other authors. We all watched in amazement as he enthralled both the children and adults with his awesome energy. One of the best author events I have watched.'Andy Briggs, author and scriptwriter.Guest speakers sharing their advice include: best-selling author Chris Bradford, movement icon Dan Edwardes, British actor and producer Joey Ansah, author and teamwork specialist Casper Craven. Other guests include: surgeons, dentist lecturers, thespians, West End singers, polio advisers, educators and coaches.

    His profound management sutras are derived from his bestselling books on business and management. They show how individuals can realize their potential, create wealth and achieve lasting success by following uniquely Indian principles (based on Hindu, Jain and Buddhist mythology) of goal setting, strategic thinking and decision-making.

    For over two years, he padalled a mammoth 37,000kms through 34 countries; some of which rank as the most dangerous places on Earth. It was a feat that earned him the title Adventurer of the Year 2006 and made his resulting book, Around Africa on my Bicycle, a best-seller.In July 2009 Riaan again set another world first when he became the first person to circumnavigate the world's fourth largest island of Madagascar by kayak; another expedition achieved alone and unaided. This incredible journey, 5000km in eleven months, was considerably more demanding, both physically and mentally. Daily, Riaan had to conquer extreme loneliness while ploughing through treacherous conditions such as cyclones, pounding surf and an unrelenting sun that, combined with up to ten hours in salt water, was literally pickling his body. The perseverance, of course, brought memorable close encounters with Madagascar's marine life - humpback whales breaching metres away from his kayak, giant leatherback turtles gliding alongside him and even having his boat rammed by sharks. Riaan travelled around Madagascar during a period of the country's political turmoil, which gave him unrivalled insight into the exotic island's psyche and even earned him two nights in prison on suspicion of carrying out mercenary activities. Around Madagascar in my Kayak is packed with engaging stories and beautiful photographs and is set to become another best-seller.

    She has to adapt and make a home for her baby daughter and aging husband amidst boreholes, long drops and Aga stoves.She comes to terms with her neighbours, Joshua, a practising Sangoma, and Ben, a Jewish pig farmer; is educated in the ways of the Practical by her indomitable maid May; and comes of age through her determined efforts to create things of beauty amidst the khakibos - a lawn and poetry. She even restores the family fortune by engaging in a lucrative and uniquely South African venture.

    26 elite British soldiers. One man's explosive true story.Airlifted into the heart of the Sierra Leone jungle in the midst of the bloody civil war in 2000, 26 elite operators from the secret British elite unit X Platoon were sent into combat against thousands of Sierra Leonean rebels.Notorious for their brutality, the rebels were manned with captured UN armour, machine-guns and grenade-launchers, while the men of X Platoon were kitted with pitiful supplies of ammunition, malfunctioning rifles, and no body armour, grenades or heavy weapons.Intended to last only 48 hours, the mission mutated into a 16-day siege against the rebels, as X Platoon were denied the back-up and air support they had been promised, and were forced to make their stand alone. The half-starved soldiers, surviving on bush tucker, fought with grenades made from old food-tins and defended themselves with barricades made of sharpened bamboo-sticks, tipped in poison given to them by local villagers.Sergeant Steve Heaney won the Military Cross for his initiative in taking command after the platoon lost their commanding officer. OPERATION MAYHEM recounts his amazing untold true story, full of the rough-and-ready humour and steely fortitude with which these elite soldiers carried out operations far into hostile terrain.

    Imperial Valley’s biggest crime is detailed through volumes of official records and interviews with witnesses, relatives and investigators.Serial killer Robert Eugene Pennington not only murdered Sayers, but was a suspect in killing Dorothy Minor-Hindman in Fresno and possibly fifteen other innocent victims from coast to coast including one victim attributed to the Boston Strangler.Extensive research provides the reader with details of Pennington’s life before and after his encounter with Brenda.

     Peter Meyer grew up on an African game reserve. His idyllic childhood was spent running wild in the bush with Zulu friends and other free spirits. His adventures in the wilderness honed his character, nurtured by an inspirational father who taught him to believe that everything is possible. Before he had turned eight he had survived Rhino attacks, close encounters with Buffalo and Wildebeest — and the terror of twice being bitten by snakes. His pets were a baby Elephant, Warthogs and an Ostrich that frequented his backyard. He lived in a world where beauty was tempered by daily struggles for survival. He discovered that the reality of the bush is often heart-breaking, such as when an Nyala doe that he had hand-reared was taken by predators. He learned through first-hand experience that the cycle of life on Africa’s feral outbacks can be as unforgiving as it is magnificent. These were the key lessons from the wilds of Africa that he took with him when his family left the continent; from school days in England where his tough upbringing resulted in being a top sportsman, to studying at an exclusive Swiss hotel school and becoming one of the youngest directors in the Hilton group, managing exotic resorts in Jamaica and the Middle East. He was on top of the world when everything came crashing down due to tragedy. Drawing on resilience learned in the African bush, he started to rebuild his life, becoming an actor and model, clawing his way up in one of the most critically demanding industries in the world. This is an inspiring true story of living the dream — a dream nurtured by the freedom and self-reliance of growing up wild in Africa.