As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

    Autobiography

    As a teacher, Burk also understands that a real grasp of the subject entails more than just learning the techniques-it also involves grasping the underlying principles that make those techniques valid.Astrology: Understanding the Birth Chart is designed to be useful to all students of astrology, from beginners to more advanced practitioners, and will help you develop an integrated, synthesized approach to understanding the birth chart. You will discover how classical astrology can enrich your understanding of the planets, signs, and houses. You will explore the meaning of the Lunar Nodes, eclipses, the angles, retrograde planets, and aspect patterns. You will also learn how to identify key themes in the chart, and how to relate the different aspects and elements together to gain a holistic understanding of the birth chart-and of the individual. An up-to-date listing of astrological organizations and software programs is included that offers a wealth of resources for any astrologer.In short, this is a well-designed course that provides a solid foundation for anyone who is interested in practicing astrology quickly and with confidence. While many books at this level simply give you a set of techniques and ready-made interpretations, this book will give you a deeper grasp of an art and science that has its expression in the world around us, but its roots in the invisible world of primal origins.

    Now a paramedic field chief, Bomben looks back on thirty years of service in It's Not the Trauma, It's the Drama.The twenty true stories Bomben relates are unique—all told from the point of view of a woman rising through traditionally male ranks. Bomben's tales range from funny to gory, from the dangers paramedics face to the history of a venerable old firehouse. Some, of course, are about saving lives. Others are about simply staying alive.From Bomben's first trauma call—the result of a drag race along city streets gone horribly wrong—to her eventual rise through the ranks, her tales shift seamlessly from humorous encounters to descriptions of injuries human beings shouldn't be able to endure. Through it all, It's Not the Trauma, It's the Drama offers a glimpse of the strain and risk experienced by Chicago Fire Department paramedics every day.

    Author Jigar Shah, internationally recognized for revolutionizing the now multi-billion-dollar solar energy industry, outlines how entrepreneurs and investors can unlock the massive potential that climate change represents. Shah argues that, while new technical innovation is valuable, deployment of existing technologies are the key to reaching our near-term climate targets. Rather than waiting for yet to be developed technology, business model innovation is the key to attract mainstream capital and unlock transformational change. Shah makes a compelling case for reaching our 2020 climate change goals through 100,000 companies worldwide, each generating $100 million in sales. Unlocking our next economy will be driven by thousands of companies deploying existing clean and resource-efficient technologies in electricity-supply (like solar), transportation, building materials, industry, forestry, waste, and agriculture. Shah is not alone; according to the International Energy Agency, and others, $10 trillion can be invested profitably—today—in the world’s existing technologies, making Shah’s plan of 100,000 companies each generating $100 million in sales a reality in catalyzing a new economy in the process. Creating Climate Wealth is also the personal story of Shah’s journey through the solar industry and the founding of SunEdison, the world’s largest solar energy company. Through business model innovations, SunEdison helped trigger the multi-billion dollar solar energy services industry. Shah’s revolutionary approach has been emulated throughout the solar industry. But perhaps more important, it is also being adapted for other industrial sectors like agriculture and transportation – unlocking incredible new revenue streams, creating hundreds of thousands of jobs, and positively transforming the planet on a global level. This implementation of business-based solutions to solve complex social problems represents a new economic movement; driven by “Impact Investments.” Impact Investments are changing the world for the better, promoting development and economic growth, and encouraging local entrepreneurship. Unlocking these opportunities represent the largest wealth creation opportunity of our generation. Whether you are interested in climate change, poverty alleviation, or just promoting projects that make financial sense, this book is for you. Jigar Shah provides a proven roadmap to understanding the Impact Economy, and creating the lasting changes that will improve our world for future generations.

    Written between 1973 and 1976 by Paul Magriel and Renée Magriel, Backgammon was the first book to lucidly explain the inner workings and advanced positional play of the game. The most important aspects are broken down into their component parts and then explained with a unique, easy-to-understand, step-by-step building-block approach. The book is enhanced by 600 clear and precise diagrams, a glossary and tables, including the betting odds. For any player who means to take the game seriously and wants to play well, Backgammon is an indispensable guide. This new 2004 edition of also includes a lively behind-the-scenes foreword by Renée Magriel Roberts that illuminates the man behind the name "X-22" and describes the creation of the book. Having stood the test of time for over a quarter-century, Backgammon is still the best and most widely recommended and quoted standard instructional manual and reference work on the game for novice and expert alike.

    It's about learning to eat properly for your health." -Vitor Belfort, UFC two-time world champion"Mike Dolce's the best in the business."-Chael Sonnen, UFC world title contender"Mike Dolce's knowledge of nutrition and strength & conditioning has led him to be one of the most highly sought-after coaches in the sport." -Joshua Carey, Bleacher Report"You can learn a lot from this man right here." -Ariel Helwani, AOL's MMAFighting.comABOUT THE DOLCE DIET: LIVING LEANCalled "the patron saint of weight cutting," Mike Dolce has coordinated the high-profile weight loss for many of the world's top athletes, including...* Quinton "Rampage" Jackson, UFC / Pride FC world champion* Vitor "The Phenom" Belfort, UFC two-time world champion* Thiago "Pitbull" Alves, UFC world title contender* Chael Sonnen WEC / UFC world title contender* Gray "Bully" Maynard, UFC world title contender* Nate "Rock" Quarry, UFC world title contender* Mike "Quicksand" Pyle, WEC world champion* Jay "Thorobred" Hieron, IFL world championAs well as fan favorites...* Michael "The Count" Bisping, The Ultimate Fighter 3 winner* Jake "Juggernaut" Ellenberger, UFC veteran* Ed "Shortfuse" Herman, The Ultimate Fighter 3 runner-up* Chris "The Crippler" Leben, UFC veteran* Duane "BANG" Ludwig, UFC & K-1 veteranand many more!For the first time in print, Mike Dolce shares the same the principles, recipes, and strength-training workouts he uses in MMA's elite fight camps and how they can be used by YOU!INSIDE you will learn:* Recipes used in MMA's top fight camps with gluten-free & vegan options* Easy to follow sample meal plans with gluten-free & vegan options* Strength & Conditioning exercises with instructions & photos* Workout plans used by today's top athletesWHAT PEOPLE ARE SAYING ABOUT THE DOLCE DIETThe Dolce Diet, three words about Living Lean: 1. Simple 2. Inspirational 3. Effective. Thank you, Mike Dolce! You've made staying in shape easy! ~STEWART M. The Dolce Diet, Love it! My Little-Boy-2-B has been on it for 5.5 months! This diet is truly amazing for moms pre & post baby! Yes, The DolceDiet is prego friendly! Plenty of the RIGHT kind of food that tastes great! ~THE H2H WAITRESSStarted two weeks ago. Lost 13 pounds so far. Yea! Love the recipes! So do my kids! Thank you! ~DAWN H.Body fat down 4% in 2 months?! Yessss! #LIVING LEAN ~MOLLY C.The Dolce Diet, started 410, down 50 lbs. so far. ~ JOSH W.The Dolce Diet, 13 lbs. lost in 4 weeks! People are asking what I'm doing...Telling them LIVING LEAN! ~MIKE S.Real talk! The Dolce Diet is the Einstein, da Vinci and Jesus of losing weight all wrapped up in one...gluten free wrap that is. ~MIKEY F.Another 5 (lbs. lost) on The Dolce Diet. 25 pounds down in 2 weeks, 100 to go! #LivingLean! ~JOHN P.

    Real true crime is not for everyone. The stories in this book represent humanity at its absolute worst. Pure evil. Television crime shows and news articles often skip the gruesome parts of true crime stories. The real details are just too grisly for the average viewer or reader.In my books, however, I do my best to include the details, regardless of how unsettling they may be. Each story requires hours of research. I search through old newspaper articles, court documents, police reports, autopsy results, and first-hand descriptions. Some of the specifics can be disconcerting. I choose to include the details not to shock, but to give the reader a deeper view into the mind of the killer. Although it’s unlikely any of us will understand the motives of a diabolical monster, the level of depravity will keep you turning pages.That being said, if you are overly squeamish about the details of true crime, this book may not be for you. If you’re okay with it… then let’s begin.Volume 7 features: Longer stories, more photos, a bonus chapter, and an online appendix with additional photos, videos, and documents. Volume 7 of True Crime Case Histories features twelve new stories from the past fifty years.A sampling of the stories include:You’ll read about a law enforcement officer that took advantage of the trust associated with his uniform. His brutal reign of terror lasted eight years. It took the bravery of two young women that escaped his grasp to bring him down.There’s the story of the recent law school graduate with a crush on his neighbor. Rather than asking her out on a date, he stalked and spied on his classmate, eventually taking her life. There’s also the heartbreaking story of a single mom, drowning in debt, that did the unthinkable for insurance money.Seven of the stories in this book feature women killers, two of which took the time to meticulously dismember their victims—a task that can take great strength. Another woman manipulated her two teenage boys into killing for her. Yet another woman staged an elaborate hoax to get rid of her loving husband rather than go through the agony of a messy divorce.You’ll also read of a sadistic group of up to twelve killers that took joy in abducting and torturing young men in Australia. Sadly, only one of the mysterious group has been brought to justice.Plus many more disturbing stories.The twelve stories in this volume are shocking and disturbing, but they’re true. These things really happen in the world. We may never understand why killers do what they do, but at least we can be better informed. You may have heard of a few of the stories in this volume, but there are several I’m almost certain you haven’t.

    Sounds simple, doesn't it? But the reality can be quite different. Whether you're just starting out or simply ready to head in a new direction, you're going to need some help turning your natural skills into success-seeking missiles of radness.On hand is Gavin Strange, a creative working by night under the name of JamFactory and, by day, at Aardman Animations – the Academy Award-winning studio behind Wallace & Gromit and Shaun the Sheep.With advice, encouragement and a reminder that life's too short to not pursue your passion, whatever your age or position – from school leaver or graduate just starting out to CEO ready to head in a new direction, Do Fly will inspire you to:Change your perspective and revamp your mindsetDevelop creative side projectsStay optimistic and resilientDiscover skills and passions you never knew you had!Do Fly is your all-in-one guide, ticket and passport to a new destination. Are you ready for take off?

    Whether you're a student or retired, at the gym or at work, at the school gate or in the supermarket, here is a fresh and original framework for fruitfulness which will open up a host of possibilities to make a difference for Christ among the people you naturally meet in the places you find yourself day by day.Brimming with true stories, the combination of fresh Biblical insight, humour and practical steps will not only spark your imagination; it will enrich your sense of wonder at the greatness and grace of the God who not only gave his life for us, but invites us to join him in his glorious, transforming work.

    Some have even gone so far as to suggest euthanasia as a solution to the perceived indignity of memory loss and the disorientation that accompanies it. In this book John Swinton develops a practical theology of dementia for caregivers, people with dementia, ministers, hospital chaplains, and medical practitioners as he explores two primary questions:Who am I when I've forgotten who I am? What does it mean to love God and be loved by God when I have forgotten who God is?Offering compassionate and carefully considered theological and pastoral responses to dementia and forgetfulness, Swinton's Dementia: Living in the Memories of God redefines dementia in light of the transformative counter story that is the gospel.

    Having run out of options, former YouTube star Dax Flame must get a job at an ice cream shop in order to make ends meet.

    If you or someone you know is discontented, distressed, or downright disturbed, maybe the Great White North is right for you, eh. But how much do you really know about Canada? Can you do a job that Canada needs (do you play hockey, drill for oil, or make poutine?)? Can you identify the best Canadian province for your lifestyle (lots of tundra or just some tundra?)? Can you master the proper pronunciation of "sorry"? What strange wizardry is the Canadian government? Is maple syrup acceptable substitution for currency? At long last, How to Move to Canada can help make your vague threat into a cold Canadian reality. This book is also full of activities such as: Color the flag of your new homeland Match the strange Canuck dialect with their local definitions And more! PLEASE NOTE: This is a humor book. It won't really help you emigrate. Rather, it's a subversive mix of real information on the Great White North plus a hilarious look at all the reasons why you won't like it there any better — and why they probably won't have you anyway.

    Seasoned researchers and educators Gregory G. Colomb and Joseph M. Williams present an updated third edition of their classic handbook, whose first and second editions were written in collaboration with the late Wayne C. Booth. The Craft of Research explains how to build an argument that motivates readers to accept a claim; how to anticipate the reservations of readers and to respond to them appropriately; and how to create introductions and conclusions that answer that most demanding question, “So what?” The third edition includes an expanded discussion of the essential early stages of a research task: planning and drafting a paper. The authors have revised and fully updated their section on electronic research, emphasizing the need to distinguish between trustworthy sources (such as those found in libraries) and less reliable sources found with a quick Web search. A chapter on warrants has also been thoroughly reviewed to make this difficult subject easier for researchers Throughout, the authors have preserved the amiable tone, the reliable voice, and the sense of directness that have made this book indispensable for anyone undertaking a research project.

    There is much about the end of history we don't understand. But while thoughts on the final day will stir our questions, they needn't stir our fears. Regarding that day, Jesus urged, Don't let your hearts be troubled. Trust in God, and trust in me (John 14:1).Max Lucado believes the day Christ comes will be the beginning of the very best. And our primary task is to be prepared and peaceful while we wait.If we have some questions about the end of time ...If we have concerns about what will happen to us ...If we want to look to the end of times as a source of comfort and not chaos ...Then this is the book we need. New York Times best-selling author Max Lucado walks us through Scripture to find peace in the present and hope for the hereafter.