A national bestseller on its first publication in 2003, Madam Secretary combines warm humor with profound insights and personal testament with fascinating additions to the historical record.

    There, the vending machines were stocked with painkillers, and the staff turnover was dizzying. In the new year, she traveled to North Carolina to work at a call center, a place where even bathroom breaks were timed to the second. And finally, Guendelsberger was hired at a San Francisco McDonald's, narrowly escaping revenge-seeking customers who pelted her with condiments.Across three jobs, and in three different parts of the country, Guendelsberger directly took part in the revolution changing the U.S. workplace. On the Clock takes us behind the scenes of the fastest-growing segment of the American workforce to understand the future of work in America--and its present. Until robots pack boxes, resolve billing issues, and make fast food, human beings supervised by AI will continue to get the job done. Guendelsberger shows us how workers went from being the most expensive element of production to the cheapest--and how low-wage jobs have been remade to serve the ideals of efficiency, at the cost of humanity.On the Clock explores the lengths that half of Americans will go to to make a living, offering not only a better understanding of the modern workplace, but also surprising solutions to make work more humane.

     It is 1975, Watford, and two teenagers, George and Andrew, meet for the first time. Bonding over their love for singing, song writing and pop music, together they set out to follow an impossible dream. They didn't know it then, but they were taking their first steps towards forming Wham!, a band that was to become one of the biggest in the world.Wham! were the soundtrack of the 80s; whether it was choosing life or Live Aid, the decade of flamboyance and fun was a party that seemed like it would never end. But it had to stop somewhere - and that was in front of tens of thousands of tearful fans at Wembley Stadium in 1986.In Wham! George and Me, Andrew Ridgeley tells the story of Wham! - from the day they met to that iconic final concert. For the first time, he reveals what it was like being at the centre of a pop hurricane and talks of his love for and friendship with George. It's a story only he can tell. AVAILABLE TO PRE-ORDER NOW

    Through Chasten’s joyful, witty social media posts, the public gained a behind-the-scenes look at his life with Pete on the trail—moments that might have ranged from the mundane to the surprising, but that were always heartfelt.Chasten has overcome a multitude of obstacles to get here. In this moving, uplifting memoir, he recounts his journey to finding acceptance as a gay man. He recalls his upbringing in rural Michigan, where he knew he was different, where indeed he felt different from his father and brothers. He recounts his coming out and how he’s healed from revealing his secret to his family, friends, community, and the world. And he tells the story of meeting his boyfriend, whom he would marry and who would eventually become a major Democratic leader.With unflinching honesty, unflappable courage, and great warmth, Chasten Buttigieg relays his experience of growing up in America and embracing his true self, while inspiring others to do the same.

    As Trump’s lawyer and “fixer,” Cohen not only witnessed firsthand, but was also an active participant in the inner workings of Trump’s business empire, political campaign, and presidential administration.This is a story that you have not read in newspapers, or on social media, or watched on television. These are accounts that only someone who worked for Trump around the clock for over a decade—not a few months or even a couple of years—could know. Cohen describes Trump’s racist rants against President Barack Obama, Nelson Mandela, and Black and Hispanic people in general, as well as the cruelty, humiliation, and abuse he leveled at family and staff. Whether he’s exposing the fact that Trump engaged in tax fraud by inflating his wealth or election fraud by rigging polls, or outing Trump’s Neanderthal views towards women or his hush-money payments to clandestine lovers, Cohen pulls no punches.He show’s Trump’s relentless willingness to lie, exaggerate, mislead, or manipulate. Trump emerges as a man without a soul—a man who courts evangelicals and then trashes them, panders to the common man, but then rips off small business owners, a con-man who will do or say absolutely anything to win, regardless of the cost to his family, his associates, or his country.At the heart of Disloyal, we see how Cohen came under the spell of his charismatic Boss and, as a result, lost all sense of his moral compass.The real real Donald Trump who permeates these pages—the racist, sexist, homophobic, lying, cheating President—will be discussed, written about, and analyzed for years to come.

    Then her whirlwind life of celebrity parties came to an abrupt, grinding halt when she was stricken with a serious illness in one of its rarest forms: sarcoidosis of the central nervous system.Duffy soon realized that the only way for her to survive was not to take the disease too seriously. Instead of hiding from life, she chose to run toward it. She learned to embrace the chaos of a life-threatening disease with a wit and humor that helped her to find the love of her life at a time when things seemed darkest.Model Patient is a gripping, inspiring, and hilarious memoir that recounts the singular triumphs and tragedies of coping with a chronic, life-threatening disease.

    What is not known is that Trump provided Woodward a window into his mind through a series of exclusive interviews.At key decision points, Rage shows how Trump’s responses to the crises of 2020 were rooted in the instincts, habits and style he developed during his first three years as president.Rage draws from hundreds of hours of interviews with firsthand witnesses, as well as participants’ notes, emails, diaries, calendars and confidential documents.Woodward obtained 25 personal letters exchanged between Trump and North Korean leader Kim Jong Un that have not been public before. Kim describes the bond between the two leaders as out of a “fantasy film,” as the two leaders engage in an extraordinary diplomatic minuet.Rage will be the foundational account of the Trump presidency, its turmoil, contradictions and risks. It is an essential document for any voter seeking an accurate inside view of the Trump years—volatile and vivid.

    His journey provides an unprecedented entry into the corridors of power, and a remarkable lesson in what makes an effective leader.Mr. Comey served as Director of the FBI from 2013 to 2017, appointed to the post by President Barack Obama. He previously served as U.S. attorney for the Southern District of New York, and the U.S. deputy attorney general in the administration of President George W. Bush. From prosecuting the Mafia and Martha Stewart to helping change the Bush administration's policies on torture and electronic surveillance, overseeing the Hillary Clinton e-mail investigation as well as ties between the Trump campaign and Russia, Comey has been involved in some of the most consequential cases and policies of recent history.

    Kennedy that gets closer to the man than any book before, by bestselling author Chris Matthews, an esteemed Kennedy expert and anchor of MSNBC’s Hardball.With his bestselling biography Jack Kennedy, Chris Matthews shared a new look of one of America’s most beloved Presidents and the patriotic spirit that defined him. Now, with Bobby Kennedy, Matthews returns with a gripping, in-depth, behind-the-scenes portrait of one of the great figures of the American twentieth century.Overlooked by his father, and overshadowed by his war-hero brother, Bobby Kennedy was the perpetual underdog. When he had the chance to become a naval officer like Jack, Bobby turned it down, choosing instead to join the Navy as a common sailor. It was a life changing experience that led him to connect with voters from all walks of life: young or old, black or white, rich or poor. They were the people who turned out for him in his 1968 campaign. RFK would prove himself to be the rarest of politicians—both a pragmatist who knew how to get the job done and an unwavering idealist who could inspire millions.Drawing on extensive research and interviews, Matthews pulls back the curtain on the public and private worlds of Robert Francis Kennedy. He shines a light on all the important moments of his life, from his early years and his start in politics to his crucial role as attorney general in his brother’s administration and his tragic run for president. This definitive book brings Bobby Kennedy to life like never before and is destined to become a political classic

    Time is simply how you live your life.” —Craig SagerThanks to an eccentric wardrobe filled with brightly-colored suits and a love of sports that knows no bounds, Craig Sager is one of the most beloved and recognizable broadcasters on television. So when the sports world learned that he was diagnosed with acute myeloid leukemia (AML) there was an outpouring of love and support from everyone who was inspired by his colorful life and his fearless decision to continue doing the job he loved—despite being told that he would have only three-to-six months to live. Since then Sager has undergone three stem cell transplants—with his son as the donor for two of them—and more than twenty chemotherapy cycles.In Living Out Loud, Craig Sager shares incredible stories from his remarkable career and chronicles his heroic battle. Whether he’s sprinting across Wrigley Field mid-game as a college student with cops in pursuit, chasing down Hank Aaron on the field for an interview after Aaron broke Babe Ruth’s home run record, running with the bulls in Pamplona, or hunkering down to face the daunting physical challenges of fighting leukemia, Craig Sager is always ready to defy expectations, embrace life, and live it to the fullest.Including a foreword by Charles Barkley and with unique insight from his son Craig Sager II, this entertaining, honest, and introspective account of a life lived in sports reveals the enduring lessons Sager has learned throughout his career and reminds you that no matter what life throws at you, to always look at the bright side.

    Illustrated throughout with previously unpublished images from Dolly Parton's personal and business archives.Mining over 60 years of songwriting, Dolly Parton highlights 175 of her songs and brings readers behind the lyrics.• Packed with never-before-seen photographs and classic memorabilia• Explores personal stories, candid insights, and myriad memories behind the songsDolly Parton, Songteller: My Life in Lyrics reveals the stories and memories that have made Dolly a beloved icon across generations, genders, and social and international boundaries. Containing rare photos and memorabilia from Parton's archives, this book is a show-stopping must-have for every Dolly Parton fan.• Learn the history behind classic Parton songs like "Jolene," "9 to 5," "I Will Always Love You," and more.• The perfect gift for Dolly Parton fans (everyone loves Dolly!) as well as lovers of music history and countryAdd it to the shelf with books like Coat of Many Colors by Dolly Parton, The Beatles Anthology by The Beatles, and Born to Run by Bruce Springsteen.

    Dispatches from the Edge, Cooper's memoir of "war, disasters and survival," is a brief but powerful chronicle of Cooper's ascent to stardom and his struggle with his own tragedies and demons. Cooper was 10 years old when his father, Wyatt Cooper, died during heart bypass surgery. He was 20 when his beloved older brother, Carter, committed suicide by jumping off his mother's penthouse balcony (his mother, by the way, being Gloria Vanderbilt). The losses profoundly affected Cooper, who fled home after college to work as a freelance journalist for Channel One, the classroom news service. Covering tragedies in far-flung places like Burma, Vietnam, and Somalia, Cooper quickly learned that "as a journalist, no matter ... how respectful you are, part of your brain remains focused on how to capture the horror you see, how to package it, present it to others." Cooper's description of these horrors, from war-ravaged Baghdad to famine-wracked Niger, is poignant but surprisingly unsentimental. In Niger, Cooper writes, he is chagrined, then resigned, when he catches himself looking for the "worst cases" to commit to film. "They die, I live. It's the way of the world," he writes. In the final section of Dispatches, Cooper describes covering Hurricane Katrina, the story that made him famous. The transcript of his showdown with Louisiana Sen. Mary Landrieu (in which Cooper tells Landrieu people in New Orleans are "ashamed of what is happening in this country right now") is worth the price of admission on its own. Cooper's memoir leaves some questions unanswered--there's frustratingly little about his personal life, for example--but remains a vivid, modest self-portrait by a man who is proving himself to be an admirable, courageous leader in a medium that could use more like him. --Erica C. Barnett

    A right wing survivalist amasses a cache of weapons and resists calls to surrender. A drug trafficker barricades himself and his family in a railroad car, and begins shooting. A cult leader in Waco, Texas faces the FBI in an armed stand-off that leaves many dead in a fiery blaze. A sniper, claiming to be God, terrorizes the DC metropolitan area. For most of us, these are events we hear about on the news. For Gary Noesner, head of the FBI’s groundbreaking Crisis Negotiation Unit, it was just another day on the job. In Stalling for Time, Noesner takes readers on a heart-pounding tour through many of the most famous hostage crises of the past thirty years. Specially trained in non-violent confrontation and communication techniques, Noesner’s unit successfully defused many potentially volatile standoffs, but perhaps their most hard-won victory was earning the recognition and respect of their law enforcement peers.Noesner pursued his dream of joining the FBI all the way to Quantico, where he not only became a Special Agent, but also—in the course of a distinguished thirty-year career—the FBI’s Chief Negotiator. Gaining respect for the fledgling art of crisis negotiation in the hard-boiled culture of The Bureau, where the shadow of J. Edgar Hoover still loomed large, was an uphill battle, educating FBI and law enforcement leaders on the job at an incident, and advocating the use of psychology rather than force whenever possible. Noesner’s many bloodless victories rarely garnered as much media attention as the notorious incident management blunders like the Branch Davidian disaster in Waco and the Ruby Ridge tragedy.Noesner offers a candid as well as fascinating look back at his years as a rebel in the ranks and a pioneer on the front lines. Whether vividly recounting showdowns with the radical Republic of Texas militia, the terrorist hijackers of the cruise ship Achille Lauro, and self-styled messiah David Koresh, or clashes with colleagues and superiors that expose the internal politics and power-plays of America’s premier law enforcement agency, Stalling for Time crackles with breathtaking suspense and insight in equal measure. Case by case, minute by minute, it’s a behind the scenes view of a visionary crime-fighter in action.

    From fighting to attend grade school after being described as a "fire hazard" to later winning a lawsuit against the New York City school system for denying her a teacher's license because of her paralysis, Judy's actions set a precedent that fundamentally improved rights for disabled people.As a young woman, Judy rolled her wheelchair through the doors of the US Department of Health, Education, and Welfare in San Francisco as a leader of the Section 504 Sit-In, the longest takeover of a governmental building in US history. Working with a community of over 150 disabled activists and allies, Judy successfully pressured the Carter administration to implement protections for disabled peoples' rights, sparking a national movement and leading to the creation of the Americans with Disabilities Act.Candid, intimate, and irreverent, Judy Heumann's memoir about resistance to exclusion invites readers to imagine and make real a world in which we all belong.

    Bush and Barack Obama during the wars in Iraq and Afghanistan. Before Robert M. Gates received a call from the White House in 2006, he thought he’d left Washington politics behind: after working for six presidents in both the CIA and the National Security Council, he was happy in his role as president of Texas A&M University. But when he was asked to help a nation mired in two wars and to aid the troops doing the fighting, he answered what he felt was the call of duty. Now, in this unsparing memoir, meticulously fair in its assessments, he takes us behind the scenes of his nearly five years as a secretary at war: the battles with Congress, the two presidents he served, the military itself, and the vast Pentagon bureaucracy; his efforts to help Bush turn the tide in Iraq; his role as a guiding, and often dissenting, voice for Obama; the ardent devotion to and love for American soldiers—his “heroes”—he developed on the job. In relating his personal journey as secretary, Gates draws us into the innermost sanctums of government and military power during the height of the Iraq and Afghanistan wars, illuminating iconic figures, vital negotiations, and critical situations in revealing, intimate detail. Offering unvarnished appraisals of Dick Cheney, Joe Biden, Hillary Clinton, and Presidents Bush and Obama among other key players, Gates exposes the full spectrum of behind-closed-doors politicking within both the Bush and Obama administrations. He discusses the great controversies of his tenure—surges in both Iraq and Afghanistan,  how to deal with Iran and Syria, “Don’t Ask Don’t Tell,” Guantánamo Bay, WikiLeaks—as they played out behind the television cameras. He brings to life the Situation Room during the Bin Laden raid. And, searingly, he shows how congressional debate and action or inaction on everything from equipment budgeting to troop withdrawals was often motivated, to his increasing despair and anger, more by party politics and media impact than by members’ desires to protect our soldiers and ensure their success. However embroiled he became in the trials of Washington, Gates makes clear that his heart was always in the most important theater of his tenure as secretary: the front lines. We journey with him to both war zones as he meets with active-duty troops and their commanders, awed by their courage, and also witness him greet coffin after flag-draped coffin returned to U.S. soil, heartbreakingly aware that he signed every deployment order. In frank and poignant vignettes, Gates conveys the human cost of war, and his admiration for those brave enough to undertake it when necessary. Duty tells a powerful and deeply personal story that allows us an unprecedented look at two administrations and the wars that have defined them.