As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

    Since its original printing in 1984, The Game of Work helped thousands of companies and hundreds of thousands of managers and employees experience increased job enjoyment while producing extraordinary results.

    His clothing, combined with his yellow teeth, oily hair, and prominent hooked nose, made him look like Lucifer’s indigent second cousin. It soon became clear to everyone, including Robin Starling, his idealistic attorney, that he would have killed Bill Hill if he had felt like it. The only question was, had he felt like it back on that brisk March day?

    Dora Loveday is a harassed mother of four kids, grappling with a crazy menagerie of pets, an impervious and obstinate husband, and a relentless bombardment of trials and tribulations that would test a saint. In this wonderful sequel, this book does not fail to deliver a fabulous read, just as funny as the first.

    Discovering that Rachel, a sports journalist, had been doing a story on the brutal killing of a foreign tourist, they are puzzled by her interest in such a grisly crime. It emerges that Rachel’s investigation went far beyond a single murder, and their lives are soon under threat too.With a traumatic event from their teenage years coming back to haunt them, the trio realises that the mystery has its roots in their own past. In the midst of battling their personal demons, they make a desperate plan to flush out a sadistic killer in the sylvan setting of their old boarding school in the Himalayan foothills. With the body count rising and long-buried secrets tumbling out, will they succeed?

    Still, she’s determined to make an advantageous love match before the end of the London season. Alexander Gordon, the Earl of Norwich, has spent his life searching for a truth that's often evaded him. He’s finally come to realize that the loneliness plaguing him can only be remedied by love and family. Upon venturing into the marriage mart, he encounters the plain yet charming Miss Mayfield. While she captures his attention, she’s far from the ideal match he had in mind.When a case of mistaken identity lands them in the clutches of a professional criminal, they find themselves imprisoned with little chance of escape. A tentative alliance blossoms into enrapturing romance, but once they’re freed Jane’s heart faces a far more wrenching plight. Will Alexander still ache for her as he once did? Or was the passion between them an illusion borne from their harrowing experience?

    He swept her off her feet, whisked her away on exotic holidays, wined and dined her in expensive restaurants and showered her with compliments.But lurking beneath the charming exterior were sinister secrets Damian had been carrying since childhood, secrets that slowly began to surface.Two sons and a failed marriage later, nothing could have prepared her for the extent of her ex-husband's deception. The truth starts to emerge one December evening, when Amanda's eldest boy Lewis reveals why he is so scared of his father.About the authorSamantha is a devoted mother to two wonderful boys, however she cannot name them due to legal reasons.Due to unforeseen events, she is now a campaigner intent on exposing the corruption and malpractice within Britain's secret family courts, who are failing children time and time again and costing many children their lives.The family court use a balance of probabilities, meaning that solid evidence is often ignored and the court make absurd findings without a shred of evidence. Child abuse victims are often not believed, with protective parents being vilified. In some tragic and all too frequent cases, children are removed from their protective parent and forced by the state to live with their abuser.Everything is going to be okay is Samantha's first book.

    But he hadn’t realized it would mean working side-by-side with the Maid of Honor and wedding planner, Nancy Sharp.His high school sweetheart.Nancy left for a career as an event planner in the big city, and never looked back. But now that she’s home to plan the wedding, sparks begin to fly with a certain tall, Stetsoned, and handsome ex. Seeing Colin with the adorable niece he’s raising by himself makes Nancy yearn for a family of her own. And she can’t help but wonder… What if she had stayed?As they battle their feelings—and a series of wedding mishaps—Colin and Nancy begin to fall for each other all over again. But what will happen once the wedding is over?

    Though the imperial legions won a number of spectacular victories during the initial conquest, the imperial governor, Ostorius Scapula, realizes that Emperor Claudius declared victory far too soon. An ever-volatile land, hostile forces exist even amongst loyalists and allies. To the north the allied kingdom of the Brigantes is on the verge of civil war, while to the west Rome’s old nemesis, Caratacus, has returned. A former prince of the conquered Catuvellauni, he seeks revenge for the death of his brother and the subjugation of their people. For Centurion Magnus Flavianus, the years have been beset by nightmares and sleepless nights, brought on by the slaying of his lover and their unborn child. Despite his age and the numerous scars that mar both his body and spirit, he stalwartly remains with his legion as it prepares to face Caratacus. Across the mountainous reaches of western Britannia, in the land now known as Wales, Magnus hopes to find both atonement and peace within his tormented soul.

    

    

    Through six interconnected books, they search for love, happiness…and a TRUE family. Don’t miss the complete box set of Deceit and Desire, a HOT Mafia romance saga by bestselling romance author, Cassie Wild.

    Here's the story: Who didn't want to be a jet pilot as a kid? Yet for most, life gets in the way and charts a different course. But what if? Here's your chance to live the dream, the true story of a childhood passion for airplanes and flight to the rigorous military college that lead to Air Force pilot wings, to years as a USAF pilot in the Pacific and Asia, then into the cockpits of the world's largest airline, and decades as a captain. Live the struggle, the adventures, the flying, the ups and downs of airline crew life from an insider perspective. An airline pilot's life: strap in, hang on--it's a wild ride.

    Nila, an innocent girl with a beautiful heart, loved the world with all she had. Love sparkled in the mountains, when Adi's adrenaline lost to Nila’s serenity.Life struck them hard when Adi woke up to a rude shock. His Nila had disappeared and his memories were lost in an accident that Adi cannot recollect. With memories betraying him, he trusts his love to lead him to Nila.Running against time, he felt truth closing in from all directions. The more answers he got, the further his destination became. Adi dared the distance, which was a war-torn land, engraved with scars.Can Adi’s journey lead to his destination? Or was the journey a destination by itself?

    Where chivalrous rouges, daring lords, and smart spirited ladies overcome the dastardly schemes that stand in the way of true love! 3 Full Length Regency Romance Novels now in a captivating Boxset. Join the Ladies of Bath as they struggle with love and loss in their search for happily ever after. The Duke’s Daughter A High Society Lady and a Navy Commander… Joined by a tragic accident, a secret cypher, and a clandestine engagement. Two people have never been so mismatched, but when Amelia’s father dies under mysterious circumstances, and Samuel’s elder brother is poisoned within a mere day of the Duke’s death, both Lady Amelia and Commander Beresford find themselves forced to work together in a desperate search for the culprit. Neither could imagine falling in love … now it seems they cannot imagine loving anyone else. The Baron in Bath Surrounded by Rumor…Betrothed to a Rake…Miss Julia Bellevue has been made an object of ridicule amongst the Ton for years and would wish to be left out of their cruel games. But Julia’s late father has secretly betrothed her to Godwin Gruger, the devilishly handsome Baron Fawkland, a scandalous gentleman with a terrible reputation. She would much prefer his equally dashing younger brother, but if Julia refuses to marry the Baron she is to lose her inheritance! Caught in a whirlwind of rumors, picnics, parties and balls where no one is who they pretend to be Julia must decide what she really wants… The Baron or his brother… and if she can truly trust either man with her heart? The Deceptive Earl Lady Charity is the last of her friends to marry, and this summer holiday, she finds Bath lonely…That is until she matches wits with the dashing Earl of Wentwell. Lady Charity thinks Neville is a rogue and a scoundrel who has ruined more than one lady. She wants nothing but to give him the cut. Lord Wentwell thinks Lady Charity is outrageous; a woman on the prowl for a husband, and he will have none of it. He has been hurt before and he will not play by her rules, or the Ton's. Can love flourish amidst the problems of Neville's war shaken brother and Charity's elderly ailing father? Once Charity has seen the gentleman behind Lord Wentwell's devil may care exterior, nothing can keep her from him, not war, nor disease, not even her overbearing mother or his! 3 Full Length Sweet and Wholesome Clean Read Regency Romances Don't miss the glamor and excitement of Regency Romance by Isabella Thorne Follow Isabella Thorne on Amazon, Facebook and Bookbub. SIGN UP for her newsletter to be notified of the debut of Isabella Thorne's next novel.