Tackles a wide array of subjects including: The Passion of the Antichrist; The Celtic Roots of Quantum Theory; Paranoia; Black Magic and Curses; LSD, Dogs and Me; Left and Right: A Non-Euclidean Perspective; Sexual Alchemy; Cheerful Reflections on Death and Dying; and, The Relativity of Reality.

    Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

    Its tables are booked months in advance by regulars who go to enjoy what The New York Times calls its "exquisitely simple Italian cooking" from traditional recipes, many as old as Rao's itself. You may not get a table at Rao's, but now with this book you can prepare the best Italian home-style food in the world in your own kitchen. Here for the first time are recipes for all of Rao's fabulous classics--its famous marinara sauce, seafood salad, roasted peppers with pine nuts and raisins, baked clams, lemon chicken, chicken scarpariello, and on and on.The recipes are accompanied by photographs that re-create Rao's magic and testimonials from loyal Rao's fans--from Woody Allen to Beverly Sills. Here too is a brief history of the restaurant by Nicholas Pileggi and a Preface by Dick Schaap. Both will convince you that what you have in your hands is a national treasure, a piece of history, and a collection of the best Italian American recipes you will ever find.

    From slavery to freedom, follow the inspirational rags-to-riches story of some of America’s greatest jazz musicians brought together by the determination of one man, a freed black slave named Rev. Daniel Jenkins. His Jazz Nursery revolutionized the music world! One cold December day in 1891, Rev. Jenkins discovered four black children huddled together in a railroad car. He had more than 500 children in his care. To support the Orphanage, Jenkins organized a brass band which performed on the Charleston streets for hand-outs. Ten years later, the Jenkins Band appeared in London, played for President Teddy Roosevelt and premiered on Broadway. Members of the Jenkins Band played with Duke Ellington, Count Basie and Louis Armstrong. Then, tragically in 1919, one of the Jenkins’ musicians committed a brutal murder which shocked America! During the next decade, the Roaring 20s, America underwent a tumultuous change in which everybody was soon DOIN’ THE CHARLESTON! ILLUSTRATED WITH MORE THAN 70 PHOTOS!

    This is a collection of original essays that can not be found anywhere else. Each volume is different and you never know what you'll find. They are an assortment of Jen's childhood memories, stories about her family, and rants about everything that make her punchy all told with her usual snarky take. Volume Three of this series includes 3 NEVER BEFORE SEEN essays: HEY DICK, WOULD YOU SEND YOUR MOM THAT PICTURE? LAURA INGALLS WILDER NEVER HAD A SIGNATURE LIPSMACKER FLAVOR MISSED MOM CONNECTION

    Drawn from the personal experiences of a therapist and practitioner of Vipassana meditation, this work explores meditation’s similarities and differences with psychotherapeutic and scientific endeavors. In the title essay, parallels are drawn between the atomic synthesis of free choice and lawful consequence in Chaos Theory and karma, offering contemporary insights into one of Buddhism’s core concepts. The empirical roots of meditation, its relevance to daily life, and the challenges and benefits of daily practice of Vipassana meditation are also addressed. Practical examples for continued observation outside of formal meditation retreats guide readers in incorporating Buddhist practice into daily life.

    In the seventy years since, his wit (and the occasional ‘gaffe’) has continued to endear him to the nation, as he travelled the world taking his unique and charmingly British sense of humour to its far-flung corners. Hailed as a god by a tribe in Vanuatu, the Prince has had his fair share of brickbats from the media nearer home, but his outspokenness never fails to raise laughs – and eyebrows.From notorious one-liners to less newsworthy witticisms and from plain speaking to blunt indifference, the Prince does what we all wish we could do now and again – forgets polite conversation and says what he thinks. In the year in which the Prince has stepped down from his royal duties, this joyous and timely book celebrates his wry humour and supremely wicked wit.

    W. Norton changed the way world literature is taught by introducing The Norton Anthology of World Masterpieces, Expanded Edition. Leading the field once again, Norton is proud to publish the anthology for the new century, The Norton Anthology of World Literature, Second Edition. Now published in six paperback volumes (packaged in two attractive slipcases), the new anthology boasts slimmer volumes, thicker paper, a bolder typeface, and dozens of newly included or newly translated works from around the world. The Norton Anthology of World Literature represents continuity as well as change. Like its predecessor, the anthology is a compact library of world literature, offering an astounding forty-three complete longer works, more than fifty prose works, over one hundred lyric poems, and twenty-three plays. More portable, more suitable for period courses, more pleasant to read, and more attuned to current teaching and research trends, The Norton Anthology of World Literature remains the most authoritative, comprehensive, and teachable anthology for the world literature survey.

    But what if you want a delightfully quick, witty, and readable reference that, in one compact volume, places the document and its clauses into context? You're out of luck--until now. Written by Seth Lipsky, described in the Boston Globe as "a legendary figure in contemporary journalism," The Citizen's Constitution draws on the writings of the Founders, case law from our greatest judges, and current events in more than 300 illuminating annotations. Lipsky provides a no-nonsense, entertaining, and learned guide to the fundamental questions surrounding the document that governs how we govern our country. Every American should know the Constitution. Rarely has it glinted so brightly.

    It’s about how bringing up kids can be a tough business, but we’re all going through the same things, and it’s easier if we can have a good laugh about it. The book covers a range of themes relevant to modern parents, from pregnancy and potty training to school, sex, and nits. There are fun features like Sex Positions For Parents, quizzes such as Did Our Husbands Really Say That?, and Scummy Mummy Life Hacks.

    This friendly guide breaks it down for you, meaning you won’t need to calculate any complex measurement conversions. Just follow the tips and instructions and you’ll be whipping up smaller batches of cakes, brownies, breads, pies, and so much more.Exactly the right amount―Portioned for just 6 cupcakes or 12 cookies, these baking recipes make the perfect number for serving a small gathering or just yourself.Customizable recipe yields―All of the ingredients are measured by both weight and volume so it’s easy to double or triple a recipe if you need to make more.Simple kitchen equipment―These sweets can be made with standard bowls and pans, with no need for any specialty or mini bakeware.Create perfectly portioned treats anytime with the Small Batch Baking Cookbook.

    144 pp. Ages 14 and up. Pub: 3/98.

    Packed full of zingers and hilarious illustrations, if this doesn't put a smile on your face, nothing will. What's not to like:The other day someone left a piece of plasticine in my dressing room. I didn't know what to make of it. I'm against hunting. I'm actually a hunt saboteur. I go out the night before and shoot the fox. I saw this bloke chatting up a cheetah. He was trying to pull a fast one. Black holes. I don't know what people see in them. So I fancied a game of darts with my mate. He said, 'Nearest the bull goes first.' He went 'Baah' and I went 'Moo'. He said 'You're closest.' Velcro. What a rip-off. Black Beauty. He's a dark horse. I've got a sponge front door. Hey, don't knock it.

    

    Chesterton, the act of getting to and from a pub is central to an understanding of British life and landscape. So bon viveur, pub singer and writer Ian Marchant set off with photographer Perry Venus on a gruelling month long British pub crawl, to go to and from a lot of pubs in order to test Chesterton's hypothesis.