Organized around a strategic marketing framework"Services Marketing" guides readers into the consumer and competitive environments in services marketing. The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.

     The ship was called “magnificent”, consuming as much as one hundred forty tons of coal every day even if it just stands still on the dock, and standing seven stories tall from dock to bridge. She was considered by engineers and shipbuilders as one of the finest examples of man’s ingenuity and creativity. In addition, out of all the ships that were converted for use in the war, the Lusitania was the only one that was exempted and continued on as a cruise ship. However, its job of carrying passengers across the Atlantic Ocean was not the thing that made her famous today. Read more.... Download your copy today! for a limited time discount of only $2.99! Available on PC, Mac, smart phone, tablet or Kindle device. © 2015 All Rights Reserved by Unlimited Press Works, LLC

    He is just good old “Mr average” but you'll find that he does have an extremely interesting story to tell.This is about Alfie Watson and his coming of age story of life on a feral sink estate in the heart of 1950's England. It's a story that began as a diary to pass to his grandchildren and became a beautifully written account of his tormented life. The reader will be taken back in time to a period of post war deprivation that would scar Alfie for life. A disciplinarian father and a depraved mother meant that chastisement was always a tactile experience. Abuse in this family, took on many guises, often with heart rending conclusions." via Itunes

    This volume delivers an eye-popping backstage peek into the lusty private lives and cutthroat careers of Hollywood’s most memorable bad girls over the decades. The iconoclastic Hollywood Divas presented are: Jean Arthur, Lucille Ball, Tallulah Bankhead, Theda Bara, Drew Barrymore, Ethel Barrymore, Kim Basinger, Clara Bow, Louise Brooks, Brett Butler, Mariah Carey, Cher, Joan Collins, Joan Crawford, Dorothy Dandridge, Bette Davis, Dolores Del Rio, Marlene Dietrich, Shannen Doherty, Patty Duke, Faye Dunaway, Jane Fonda, Kay Francis, Zsa Zsa Gabor, Greta Garbo, Ava Gardner, Judy Garland, Greer Garson, Paulette Goddard, Melanie Griffith, Jean Harlow, Susan Hayward, Rita Hayworth, Sonja Henie, Katharine Hepburn, Miriam Hopkins, Whitney Houston, Betty Hutton, Janet Jackson, Grace Kelly, Veronica Lake, Hedy Lamarr, Jennifer Lopez, Jeanette MacDonald, Madonna, Jayne Mansfield, Liza Minnelli, Marilyn Monroe, Maria Montez, Demi Moore, Mae Murray, Vera Ralston, Joan Rivers, Julia Roberts, Roseanne, Diane Ross, Meg Ryan, Norma Shearer, Cybill Shepherd, Britney Spears, Sharon Stone, Barbra Streisand, Gloria Swanson, Elizabeth Taylor, Lana Turner, Lupe Velez, Mae West, Shelley Winters, Natalie Wood, and Loretta Young.A must-have volume for every pop-culture fanatic, Hollywood Divas promises to tantalize you with juicy tidbits and saucy scandals that earned each of these devilish darlings the title of diva.

     Raised in the confines of evangelical Christianity from a young age, Cassie Fox served and sought the God she loved with all of her heart. A true believer, she attended Bible college and became an ordained minister, fervently preaching the Gospel to others with passion. After years of living a life dedicated to her faith in God, she learned information that cast her religious beliefs in a different light. In this raw, transparent, and sometimes heartbreaking autobiography, Cassie Fox shares her gripping journey as she battled and agonized over the implications of her newfound understanding until she ultimately found peace and healing in the least expected of places. Walk through this incredible, life changing story of triumph, and discover the message of optimism and hope she found at the end. Buy Black Sheep: My Journey from Evangelical Christianity to Atheism today!

    In 1985, under the editorship of Margaret Drabble, the text was thoroughly and sensitively revised to bring it up to date.The sixth edition, published in 2000, was extensively revised, expanded, and updated. Almost 600 new entries covered new writers, genres, and issues, and existing entries were reworked to incorporate the latest scholarship. In addition to the extensive coverage of writers, works, literary theory, allusions, and characters, there are sixteen featured entries on key topics including black British literature, fantasy fiction, and modernism. The Companion remains an unrivaled work that places English literature in its widest context: no other book offers such extensive exploration of the classical roots of English literature, and the European and non-European works and writers that have influenced its development.The sixth edition has now been revised to ensure that it remains absolutely up to date: the invaluable appendices - the chronology, and lists of winners of major literary awards - have been updated, as have many of the entries. Informed by the latest scholarly thinking, and comprehensively cross-referenced to guide the reader to topics of related interest, the Companion retains its position as the best guide to English literature available.

    Your great-grandmother would be amazed to learn that toilet training has become one of Mom's greatest sources of anxiety and frustration during her child's early years. To Great-Grandma, it was no worse than teaching her child to use a spoon. Rosemond does not write from the perspective of a psychologist, but with the common sense and authority derived from 30 years of counseling parents, and from his two children and seven grandchildren, some of whom he helped toilet train. He advises an old-fashioned approach to toilet training that would have earned Grandma's stamp of approval. This book is helpful, revealing, and funny. Best of all, the method works! Thousands of parents have used it to discover how easy toilet training can be. With his trademark parents-take-control style, Rosemond covers everything from the basic how-to and troubleshooting issues to successful testimonies and proper encouragement. His straightforward and no-nonsense advice utilizes simple steps with proven results. No arguing, bribing, or cajoling necessary. It helps parents avoid common toilet-training mistakes, and leads the way to a diaper-free household.

    Important elements of early Japanese history persist in present-day Japan more tenaciously than is sometimes realized. Hane traces the key developments of Japanese history in the premodern period, including the establishment of the imperial dynasty, early influences from China and Korea, the rise of the samurai class and the establishment of feudalism, the culture and society of the long Tokugawa period, the rise of Confucianism and Shinto nationalism, and, finally, the end of Tokugawa rule.Although the book is structured around major political developments, Hane also carefully integrates the social, economic, cultural, and intellectual aspects of Japanese history. His revisions incorporate important recent scholarship on this formative period of Japan's history.

    But despite universal acceptance of reading's vital importance, the reading gap in our classroom remains, and it is linked to an array of factors, such as parental wealth, education and book ownership, as well as classroom practice. To close this gap, we need to ensure that every teacher has the knowledge and skill to teach reading with confidence.In Closing the Reading Gap, Alex Quigley explores the intriguing history and science of reading, synthesising the debates and presenting a wealth of usable evidence about how children develop most efficiently as successful readers. Offering practical strategies for teachers at every phase of their teaching career, as well as tackling issues such as dyslexia and the role of technology, the book helps teachers to be an expert in how pupils 'learn to read' as well as how they 'read to learn' and explores how reading is vital for unlocking a challenging academic curriculum for every student.With a focus on nurturing pupils' will and skill to read for pleasure and purpose, this essential volume provides practical solutions to help all teachers create a rich reading culture that will enable every student to thrive in school and far beyond the school gates.

    You may find it for free on the web. Purchase of the Kindle edition includes wireless delivery.

    Discover a kaleidoscope of cultures, find surfing nirvana on a palm-fringed island or get up close to orang-utans in Borneo's jungle - plan the Indonesian adventure of a lifetime with this comprehensive guide.

    He discusses what brought him into the paranormal research field, describes real life supernatural events witnessed firsthand during his numerous investigations, and also provides an opinion of what all of it might be. Experiencing paranormal phenomena has a way of changing one's perspective. Locations include Waverly Hills Sanatorium, Preston Castle, The Washoe Club, The Stanley Hotel, Old Tooele Hospital (Asylum 49), Farrar Elementary School, and more!

    The author doesn't pull any punches describing the good, the bad, the funny and the just plain ridiculous of the Submarine Service. Besides a wealth of information about what it's like to serve on a submarine, you'll meet real life characters like Tongue, Snake and Button Butt John. Did submarines make them rude, crude, and crazy. Or does the Submarine Service act as a magnet for every nut in the Navy? One thing is sure, after two months underwater, and with their back pay in their back pocket, Sub Sailors are as wild as cowboys after a cattle drive. Bar the doors and hide your daughters. Every reader owes it to themselves to use Amazons "Look In" feature to take a peek inside this unique and entertaining book.

    But what is so moving about Staci Layne Wilson’s unconventional coming-of-age story is that in spite of her rocky childhood, she describes her parents with deep affection, generosity, and pride. Hers is a story of triumph over a legacy of alcoholism, suicide, and Hollywood burnout, but more than that, it’s a tender, gripping tale of unconditional love (with a healthy dose of humor). Despite the downsides, her upbringing gave her the powerful determination to carve out a successful life on her own terms. Vintage Los Angeles Staci Layne Wilson tells tales of bygone eras – she grew up with showbiz parents in L.A. in the sixties and seventies, had ponies in the backyard and a psychotic monkey in the house, mingled with the stars on the Sunset Strip rock scene in the eighties, partied at the Playboy Mansion, nearly died (twice!). She ultimately found love, purpose, and success as an author, film director, screenwriter, pop culture pundit and notable red carpet reporter has interviewed the biggest celebs in the world. First-hand stories about: The Doors Led Zeppelin Guns N’ Roses Metallica Keanu Reeves Heath Ledger Liam Neeson Jennifer Lawrence Denzel Washington Ben Stiller Mia Farrow …to name just a few! Dozens of full-color photos PRAISE “A touching, laugh-out-loud memoir.” – Daily Sweets “Refreshingly honest look at Los Angeles, past and present.” – Curb Appeal “Charming, self-deprecating.” – Los Angeles Readers & Writers “As a music fanatic, I was in heaven over all the inside stories about The Ventures (through their 50+ year career!), Metallica, Led Zeppelin, and the glam-rock scene on the Sunset Strip. There’s also a whole master class on the heavy metal hangouts of Hollywood: The Rainbow, The Roxy, The Troubadour… Staci’s seen it all!” – Gene Katz, director of The Hair Band Tease If you want to read a time capsule of a specific period in Southern California pop cultural history, look no further. If you want to read a book that’s as delightful as it is insightful, one that stays with you long after you close its covers, this is that book. If you want to be simultaneously educated and entertained, you won’t find a better reference than this one. Staci Layne Wilson not only has a penchant for detail, she has a memory like a bear trap. Nothing escapes her notice, and she has been kind enough to let us see the world through her keen, sentimental (but never maudlin) eyes. The book should come with one caveat emptor, however: if you read it at night, you can forget about sleeping. Not all the coffee in the world can knock down the reading hangover you’re going to have the next day after flipping page after page the night before. – Stacey Keith, author of Stripped Down: A Naked Memoir A book that rivals the best of Huell Howser's TV shows digging up the cherished as well as perished landmarks of the City of Angels.

    Examples of the many perspectives based on real-life characters include: Hu, a VC “informant” whose false information led the Rangers straight into the jaws of a ferocious ambush; General Tanh, the COSVN commander; Major Nguyen Hiep, the 52d Ranger Commander; and Ranger POWs later returned by the North.Nightingale moreover offers the point of view of an American advisor to elite Vietnamese troops, a vital perspective regrettably underrepresented in the literature of Vietnam, including Burns’ documentary. Added to this are well-informed conjecture of enemy psychology; insight into the dedication and often misunderstood role of the elite Vietnamese Ranger forces; the intelligence acquired from debriefing captured Rangers, whose captors had told them that the entire battle had been a carefully staged attack planned by COSVN as part of a larger Total War strategy developed by the leadership of the North Vietnamese Army; and an eyewitness account by a gifted author who is a rare survivor of one of the most vicious—and heretofore forgotten—battles of the war.