A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

    The story takes us from Glenn's unexpected diagnosis of 'three months at best' just days before the birth of his only child, to his miraculous remission and the ironic death of his father. It is a journey that is by turns heartbreaking, painfully funny, misanthropic, loving and ultimately heroic. Rodeo In Joliet tramples the Hallmark cliches and platitudes of traditional cancer survival stories and presents in their place an experience that leaves the reader in awe and grateful for his or her every breath.

    Chris Spealler is 5’5" and 140 pounds. Such daunting facts would make most declare defeat before trying. Chris didn’t buy the odds, though. Instead, he forged his own modern-day David-and-Goliath story. Speal is Chris’s account of struggle and perseverance, despite being "too small." What others did with ease, he seemed to do with sheer grit and will. And his actions put him among CrossFit’s elite. His is not a story of a gifted athlete whose natural talent granted him acclaim, but rather of one man who refused to back down and inspired an entire community in the process.

    One day… I wanted to explore the US in an RV. One day… I wanted to backpack in a foreign country. None of these things were happening because it seemed impossible to fit big adventures into a nine-to-five life. Until one day it hit me. One day was not just going to happen. I had to start taking the steps to make it happen and figure out how to fit it in. I got on the internet and searched for something to inspire me. I found the Becoming Ultra project. And thus began my journey to running a 50 mile race.

    This book celebrates the Japanese grand masters who effectively defined the modern sport, examining the Samurai history that has shaped judo's unique sensibility.

    Pendel's attention. It is very interesting and throws many sidelights on the life of the White House. Pendel writes: "In 1861, or 1862, the Metropolitan Police was established by Congress at the Capital, and I made application for and received an appointment on the force. I made the first arrest, with the assistance of "Buck" Essex. The case was that of a fellow named Grady, one of the English Hill toughs. A roundsman said to us, "Boys, you take a walk down Seventh Street, and if you see anything going on, take a hand in it." Just as we got opposite the Patent Office, this Grady had assaulted, or rather was assaulting, a young fellow with a whip. I went up and grabbed him and put him under arrest, then took him to Squire Dunn's court and preferred charges against him. The Squire was busy writing for some time. When he got through he handed me the paper he was writing, and I was so green at the business I did not know what it was, so said: "What is this, Squire?" He replied, "Why, that is the paper of commitment for this fellow. Take him to jail." "On November 3, 1864, Sergeant John Cronin, Alfonso Dunn, Andrew Smith, and myself were ordered to report at the First Precinct, in the old City Hall, at one o'clock in the afternoon. We supposed we were to be detailed for detective work in New York City on account of the great riot then on there, especially as we were ordered to report in citizens' clothes, to conceal our revolvers, and to be sure to have them all clean and in good order. We arrived at the City Hall, and then were told where we were to go, which was to the President's Mansion, there to report to Marshal Lanham, at that time United States Marshal of the District of Columbia, and a bosom friend of Abraham Lincoln. "These were days that tried men's hearts, and women's, too. Men were falling at the front by hundreds, both in the Union and in the Confederate armies. There was weeping and mourning all over the land. Our nation was trembling with anxiety; we were all hoping that the great strife was over or soon to be. "Marshal Lanham took us upstairs and into the President's office, where we were introduced to him and to his two secretaries, Mr. Nicolay and Mr. Hay, the latter now being Secretary of State. We were then instructed to keep a sharp lookout in the different parts of the house, more particularly in the East Room and at the door of the President's office. " CONTENTS I — Under President Lincoln II — Under President Johnson III — Under President Grant IV — Under President Hayes V — Under President Garfield VI — Under President Arthur VII — Under President Cleveland VIII — Under President Harrison IX — Cleveland's Second Administration X— Under President McKinley XI — Furniture in Executive Mansion Originally published in 1902; reformatted for the Kindle; may contain an occasional imperfections; original spellings have been kept in place.

    The infectious excitement in his voice, his boyish love of the game, and his uncanny ability to anticipate the play have earned him the affection of generations of fans, induction into the Hall of Fame, and the unofficial title of best hockey broadcaster ever.Now, for the first time, readers will see Cole at the centre of the story rather than watching it from the broadcast booth. We meet the young man growing up in Newfoundland in the years before it joins Canada. We see him talk his way into Foster Hewitt's office and into his first job. And of course we see some of the most cherished players in the game backstage: on the plane back from Russia in 1972, rubbing elbows with Bobby Orr; in the hallway on the old Montreal Forum, running into Jean Beliveau; meeting young players like Steve Stamkos, who grew up listening to him on Hockey Night in Canada.Written with the expert help of massively bestselling author and respected broadcaster Stephen Brunt, these stories come to life with the charm and detail of a conversation with Cole. They sound like Cole.No one has been closer to the game over the years than Cole, and no one is more closely associated with all we love about the game than the man whose eyes we've seen it though. Now we will see so much more through those same eyes and in that unforgettable voice.

    Things did not go according to plan in Sleightholm's first years as a police dog handler. The difficulties of finding and keeping the right dog were so great that he was ready to give up. Then Cass came along. The two of them quickly formed a bond, graduated as stars from the training school, and became an outstandingly effective working partnership. Cass became part of the Sleightholm family, too. Car thieves, armed robbers, drug dealers, murderers, burglars—Cassius learned to find them, contain them, intimidate, and attack if he had to. Sometimes it was dangerous for him. Usually it was more dangerous for the criminal. The story of Cassius is by turns thrilling, funny, and moving, and always a fascinating insight into the freemasonry of police dog training.

    Yet, the one constant in the history of the Apache People is their constant struggle to survive in a world where they are surrounded by various enemies, including other Indian tribes, the Mexicans and finally their brutal nemesis the United States Army. Attacked, tricked, lied to and double crossed by all of those who surround and outnumber them, the Apache people continued their struggle until they were for all intent and purposes almost totally wiped out. One Apache’s name stands out in their brave yet woeful history and it is Geronimo, who at age 30 witnessed the massacre of his mother, wife and two young children.I’ve taken his recollections or accounts of the struggle of the Apache people and intertwined them with some archeological facts about this extraordinary tribe. In addition, I have searched and included some of the best photos of Apaches from that era, which I collected from Library of Congress Archives. What impressed me most about Geronimo was his brevity of words, yet his ability to take a knife to the heart of anyone who reads his verbal history. Like most Apaches, Geronimo said little, but what he did say was profound and truthful. But most powerful is what Geronimo didn’t say in his recollections. It is between this silence one can feel the pain, sorrow, pride and bravery of the Apache People. Chet DembeckPublisher of One

     It is currently estimated that one in five couples have difficulty conceiving. Hepburn’s book which describes her long and, at times, heartbreaking journey to have a child has been called a cross between Bridget Jones Diary and Eat Pray Love for the infertile generation. 'After reading dozens of fertility books over the years, I’ve realised how hard it is to get a memoir about treatment right and to tell your own story in a way that other people will actually want to read, but Jessica Hepburn has managed it brilliantly in her book The Pursuit of Motherhood... Whether you’re at the start of your journey or in the middle of treatment, I think you’ll find something for you in Jessica’s book.' Kate Brian, Author of The Complete Guide to IVF and The Complete Guide to Female Fertility ‪www.fertilitymatters.org.uk 'I started the book a few hours ago and have just finished it… I couldn’t stop reading. I love it. The honesty wrapped in engaging writing with a liberal dose of humour is awesome. I want everyone to read it so people can really understand what the journey is like.' Russell Davis, Fertility Coach, Author and Speaker www.thefertilemind.net 'A much needed, honest, moving and compassionate book. At times laugh-out-loud funny, at times incredibly touching, I know it will be of such help to many people.' Anya Sizer, Author of Fertile Thinking www.thefertilitycoach.co.uk 'I have just read The Pursuit of Motherhood in under 24 hours, I could not put it down. It felt like having a long intimate conversation with the author or having stumbled across her diary and once you join her on the rollercoaster ride of trying, and failing, to start a family, you are desperate to see if there is a happy ending. This book is heartbreaking, informative, inspiring and funny! An excellent read for anyone experiencing infertility or for anyone who wants to understand a little of what it is like.' Mindful Muma-To-Be mindfulmumatobe.blogspot.co.uk

    In this account of his life, the author has examined every detail of the driver's life - from his very earliest days to the last hours of his existence - as well as the lives of those he left behind.

    The Judge, as he was known to all, took on some of the most dangerous fast bowlers of all time with a skill and fearlessness that ensured hero status. His savage square cut drew roars of approval from fans all around the world, especially those of his beloved England and Hampshire. But when he was prematurely dumped from the England set-up at the age of 32, he had to face his toughest opponent of all – himself. Smith suffered a debilitating loss of identity, especially when he retired from professional cricket in 2003, and struggled to deal with the contradictions in his personality. Was he the Judge, the fearless warrior, or Robin Smith, the frantic worrier?Without a support structure to transition from cricket to the outside world, Smith suffered from mental health, alcohol, marital and financial problems until he hit rock bottom and planned to take his own life. In The Judge, he revisits his experience of extreme darkness and challenges received wisdom about masculinity and mental health. He also shares the many highs and lows of his eventful international and county career, including his exhilarating battles with the West Indies and his struggles against mystery spin. And he reflects fondly on a time when cricketers worked hard and partied even harder; a time almost unrecognisable to the modern day.

    In Fishing on the Edge, Iaconelli tells his own story–and it’s a whopper: a Philly-born, Jersey-bred Yankee who’s been stealing the spotlight from bass fishing’s traditionally all-Southern anglers, attracting fans and dominating one of the fastest-growing sports in America.How did Mike Iaconelli, a college-educated kid from New Jersey, come blasting into a sport dominated by old-school stars like Gary Klein, Kevin VanDam, and Denny Brauer? How did Mike, aka “Ike,” take a secret childhood passion and turn it into a profession, earning million-dollar sponsorships and a storm of media attention, ranging from ESPN’s SportsCenter to profiles in The New York Times and Esquire? While Mike has attracted both fans and foes on the tour, his success speaks for itself, especially his victory at the 2003 CITGO Bassmaster Classic, the Super Bowl of competitive fishing.Forty-four million Americans fish, but no one does it quite like Mike Iaconelli. In Fishing on the Edge, he lets you in on the secrets to his extraordinary success–how he developed his “power” fishing style, how he attacks the water, positions the boat, and perseveres through those days when the bass just aren’t biting. With sidebar tips that can be used by any fisherman–from using spinner baits to picking out the right rod to his no-fail “secret weapons”–this is an intensive, informative, and often raucous journey through the life of a brash young man destined to do for fishing what Tony Hawk did for the X Games: take the sport to a whole new level. At the same time, it’s the compelling first-person story of a man who prepared carefully every step of the way, kept notes on every fish he ever caught, and executed the perfect plan to get to the top.A tale of passion, competition, and extreme personality, Fishing on the Edge is a book for anyone who loves the sport of fishing, wants to turn a hobby into a career, or is simply fascinated by a man’s unstoppable drive to succeed.From the Hardcover edition.

    It is a biography of well known hotelier Vithal Kamat (the CEO of five star Orchid Ecotel hotel in Mumbai) and a description of the chain of Kamat hotels and Orchid.

    A massive bestseller in Germany, this astonishing, fascinating and at times hilarious book relates a football career in which Lutz: Became the only person to have played professional football in all FIFA Confederations Was wrongly jailed for match fixing in Singapore spending 101 days in horrific conditions Signed for 25 teams (including Notts Forest, Wimbledon's Crazy Gang and Calgary) Stopped breathing three times after his heart stopped during a game Turned down mighty Bayern Munich to play in Malaysia Coached teams in such exotic locations as Norway, Namibia, Armenia and Cuba Kidnapped a Penguin! All this because he simply loved playing football and because, quite simply, goalkeepers are mad!"