The Web is awash in Ruby code that is now virtually impossible to change or extend. This text helps you solve that problem by using powerful real-world object-oriented design techniques, which it thoroughly explains using simple and practical Ruby examples. Sandi Metz has distilled a lifetime of conversations and presentations about object-oriented design into a set of Ruby-focused practices for crafting manageable, extensible, and pleasing code. She shows you how to build new applications that can survive success and repair existing applications that have become impossible to change. Each technique is illustrated with extended examples, all downloadable from the companion Web site, poodr.info. The first title to focus squarely on object-oriented Ruby application design, Practical Object-Oriented Design in Ruby will guide you to superior outcomes, whatever your previous Ruby experience. Novice Ruby programmers will find specific rules to live by; intermediate Ruby programmers will find valuable principles they can flexibly interpret and apply; and advanced Ruby programmers will find a common language they can use to lead development and guide their colleagues. This guide will help you Understand how object-oriented programming can help you craft Ruby code that is easier to maintain and upgrade Decide what belongs in a single Ruby class Avoid entangling objects that should be kept separate Define flexible interfaces among objects Reduce programming overhead costs with duck typing Successfully apply inheritance Build objects via composition Design cost-effective tests Solve common problems associated with poorly designed Ruby code

    

    

    As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives  Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.

    NOTE: this Alpha Edition is missing some chapters and may contain errors. See http://saasbook.info for details.

    

    It is through an understanding of service design that truly service-oriented solution logic can be created in support of achieving the strategic goals associated with SOA and service-oriented computing. Bestselling SOA author Thomas Erl guides you through a comprehensive, insightful, and visually rich exploration of the service-orientation design paradigm, revealing exactly how services should and should not be designed for real-world SOA. concise introduction to SOA and service-oriented computing concepts and benefits* A thorough exploration of the service-orientation design paradigm as represented by eight specific design principles* A comparison of service-oriented and object-oriented concepts and principles and a clear definition of what qualifies as service-oriented logic* Detailed coverage of four different forms of service-related design granularity* An exhaustive examination of service contracts, with an emphasis on standardization, abstraction, and the utilization of WS-Policy, XML Schema, and WSDL definitions* A comprehensive study of various forms of service-related coupling with an emphasis on the requirements to attaining a suitable level of loose coupling.* achieve truly agnostic and reusable service logic* Techniques for maximizing service reliability, scalability, and performance by instilling high levels of autonomy and emphasizing stateless design* Approaches for positioning services as highly discoverable and interpretable enterprise resources* Unprecedented coverage of how to design services for participation in complex compositions* The definition of concrete links between each design principle and the strategic goals and benefits of SOA and service-oriented computing* Numerous cross-references to key design patterns documented separately in SOA: Design Patterns www.soabooks.com supplements this book with a variety of resources, including content updates, corrections, and sample chapters from other books. www.soaspecs.com provides further support by establishing a descriptive portal to industry specifications referenced in all of the series titles. www.soaglossary.com establishes a master glossary for all SOA titles in this series. www.prenhallprofessional.comwww.soabo... Foreword Chapter 1: OverviewChapter 2: Case Study Background Pa

    Building on their experience as professional systems analysts and award-winning teachers, authors Dennis, Wixom, and Roth capture the experience of developing and analyzing systems in a way that students can understand and apply.With Systems Analysis and Design, 4th edition , students will leave the course with experience that is a rich foundation for further work as a systems analyst.

    It discusses the ongoing, international standardization of C++, explores the importance of Clean C code in the common subset of the ISO C and C++ languages, and demonstrates other ways to program in a style that is more compatible with C++.

    Running examples and case studies highlight new concepts and alternative approaches to program design.

    This book provides an ideal starting point whether you are interested in analyzing traffic to learn how an application works, you need to troubleshoot slow network performance, or determine whether a machine is infected with malware. Learning to capture and analyze communications with Wireshark will help you really understand how TCP/IP networks function. As the most popular network analyzer tool in the world, the time you spend honing your skills with Wireshark will pay off when you read technical specs, marketing materials, security briefings, and more. This book can also be used by current analysts who need to practice the skills contained in this book. In essence, this book is for anyone who really wants to know what's happening on their network.

    Prince, coauthor of the highly regarded blog of the same name, examines how the life of the franchise mirrors the life of its fans, particularly his own. Unabashedly and unapologetically, Prince stands up for all Mets fans and, by proxy, sports fans everywhere in exploring how we root, why we take it so seriously, and what it all means. What was it like to enter a baseball world about to be ruled by the Mets in 1969? To understand intrinsically that You Gotta Believe? To overcome the trade of an idol and the dissolution of a roster? To hope hard for a comeback and then receive it in thrilling fashion in 1986? To experience the constant ups and downs the Mets would dispense for the next two decades? To put ups with the Yankees right next door? To make the psychic journey from Shea Stadium to Citi Field? To sort the myths from the realities? Greg Prince, as he has done for thousands of loyal Faith and Fear in Flushing readers daily since 2005, puts it all in perspective as only he can.

    As expected, .NET 4 brings a wealth of new APIs to the base class libraries and several new syntactical constructs to C#. For example, it is now possible to create C# methods that support optional and named arguments. As well, you are able to resolve types completely at runtime using the new dynamic keyword. As far as APIs are concerned, this edition of Pro C# 2010 and the .NET 4 Platform will cover a number of new details, including:• the Dynamic Language Runtime (DLR)• the Task Parallel Library (TPL, including PLINQ)• the ADO.NET Entity Framework (as well as LINQ to EF)• expanded coverage of the Windows Presentation Foundation (WPF) API• improved support for COM interopIf you're checking out this book for the first time, understand that it targets experienced software professionals and students of computer science—so please don't expect three chapters devoted to "variable scope" here! The mission of this text is to provide you with a rock-solid foundation in the C# programming language (including a full discussion of OOP) and the critical aspects of the .NET 4 platform.Once you digest the information presented in the book you hold in your hands, you'll be in a perfect position to apply this knowledge to your specific programming assignments, and you'll be well-equipped to explore the .NET universe on your own terms.Andrew TroelsenMicrosoft MVP, Visual Developer—Visual C#; Microsoft Certified Trainer (MCT)

     Test-Driven JavaScript Development is a complete, best-practice guide to agile JavaScript testing and quality assurance with the test-driven development (TDD) methodology. Leading agile JavaScript developer Christian Johansen covers all aspects of applying state-of-the-art automated testing in JavaScript environments, walking readers through the entire development lifecycle, from project launch to application deployment, and beyond.Using real-life examples driven by unit tests, Johansen shows how to use TDD to gain greater confidence in your code base, so you can fearlessly refactor and build more robust, maintainable, and reliable JavaScript code at lower cost. Throughout, he addresses crucial issues ranging from code design to performance optimization, offering realistic solutions for developers, QA specialists, and testers.Coverage includes - Understanding automated testing and TDD - Building effective automated testing workflows - Testing code for both browsers and servers (using Node.js) - Using TDD to build cleaner APIs, better modularized code, and more robust software - Writing testable code - Using test stubs and mocks to test units in isolation - Continuously improving code through refactoring - Walking through the construction and automated testing of fully functional softwareThe accompanying Web site, tddjs.com, contains all of the book's code listings and additional resources.

    Students will find concepts easy-to-understand through the clear writing style and full-color figures that illustrate current technology and trends. Examples and cases are drawn from actual systems projects that enable students to learn in the context of solving problems, much like the ones they will encounter on the job. This approach, combined with motivating tools such as the SCR Associates interactive Web-Based Case Study, Systems Analyst's Toolkit, the Student Study Tool on CD-ROM, and more, makes Systems Analysis and Design, Seventh Edition a wise and exciting choice for your introductory systems analysis and design class.