Share before you’re ready. Get more agreements. Have difficult conversations. These are a few of the practical but profound ideas Lessonly CEO Max Yoder shares in Do Better Work. No matter your rank or role, if you want to see more understanding, accountability, and progress on your team, these stories and examples are for you. Praise for Do Better Work: “Devastatingly effective, and a must-read for business leaders with a soul. Do Better Work is the modern manual for how to align company success and personal growth.” Jay Baer, New York Times bestselling author of Youtility and co-author of Talk Triggers “The best books pop lightbulbs over our heads that feel so obvious we wonder why we didn't realize them all along. This book does that. An essential read for any 21st-century leader." Coco Brown, CEO and founder of The Athena Alliance “Our world needs a style of leadership that puts people at the center, and I can think of no better guide than the lessons contained in this book.” Scott Dorsey, former CEO of ExactTarget/Salesforce Marketing Cloud “Practical advice with a soul and a deep understanding of how humans connect and work together.” Nataly Kogan, founder of Happier @ Work and author of Happier Now

    Written for aspiring authors, previously published authors, and independent publishers, it explains the ever-shifting publishing landscape and helps indie authors understand that they're up against the status quo, and how to work within the system but also how to subvert the system in order to succeed. Publishing expert and independent publisher Brooke Warner is fearless in her critique of an industry that's lost its mandate, and in so doing has opened the door wide for indie publishers to thrive. While she does not shy away from calling out the bias against indie authors, she also asserts that it's never been a more exciting time to be in book publishing--and her passion and enthusiasm are contagious. "If you're going to green-light your work, you have to wow," Warner writes. But to surpass expectations, you also need to be a student of publishing and to be able to hold your own with book buyers, event coordinators, librarians, wholesalers, distributors, and reviewers. Green-Light Your Book seeks to equip authors and publishers with the language, knowledge, and skill sets they need to play big.

    So much for the Summer of Love. "Ode to Billie Joe" knocked the Beatles' "All You Need is Love" off the top of the charts, and Bobbie Gentry became an international star. Almost 50 years later, Gentry is as enigmatic and captivating as her signature song. Of course, fans still want to know why Billie Joe McAllister jumped off the Tallahatchie Bridge. They also wonder: Why did Bobbie Gentry, who has not performed or made a public appearance since the early 1980s, leave it all behind?Through extensive interviews and unprecedented access to career memorabilia, Murtha explores the real-life mysteries ensnarled within the much-disputed origin of Ode to Billie Joe. The result is an investigative pop history that reveals, for the first time, the full breadth of Bobbie Gentry's groundbreaking career-and just may help explain her long silence.Foreword by musician Jill Sobule.

    I called work and booked some time off. Then I bought a one-way train ticket to Liverpool.'In 1981, Mike Carter's dad, Pete, organised the People's March for Jobs, which saw 300 people walk from Liverpool to London to protest as the Thatcher government's policies devastated industrial Britain and sent unemployment skyrocketing. Just before the 2016 EU referendum, Mike set off to walk the same route in a quest to better understand his dad and his country.As he walked, Mike found many echoes of the early eighties: a working class overlooked and ignored by Westminster politicans; communities hollowed out but fiercely resistant; anger and despair co-existing with hope and determination for change. And he also found that he and Pete shared more in common than he might have thought.All Together Now? maps the intricate, overlapping path of one man's journey and that of an entire country. It is a book about belonging, about whether to stay or go, and about the need to write new stories for our communities and ourselves.

    Norco ’80 tells the story of how five heavily-armed young men—led by an apocalyptic born-again Christian—attempted a bank robbery that turned into one of the most violent criminal events in U.S. history, forever changing the face of American law enforcement. Part action thriller and part courtroom drama, Norco ’80 transports the reader back to the Southern California of the 1970s, an era of predatory evangelical gurus, doomsday predictions, megachurches, and soaring crime rates, with the threat of nuclear obliteration looming over it all. A group of landscapers transforms into a murderous gang of bank robbers armed to the teeth with military-grade weapons. Their desperate getaway turned the surrounding towns into war zones. When it was over, three were dead and close to twenty wounded; a police helicopter was forced down from the sky, and thirty-two police vehicles were destroyed by thousands of rounds of ammo. The resulting trials shook the community to the core, raising many issues that continue to plague society today: from racism and the epidemic of post-traumatic stress disorder within law enforcement to religious extremism and the militarization of local police forces.

    And just when the trials and tribulations seem to engulf Kapil completely, there emerged from the deepest darkness, a Brilliant Light of his True Master.Reminiscences of A Seeker tells the true story of an ordinary man plunged into extraordinary circumstances of the Dark World. Kapil takes you on his unforgettable true journey of the supernatural world of mystics and higher beings, unbelievable miracles and the parallel world of darkness and light, in his spiritual pursuit of seeking the ONE – who would show him the Ultimate Divine.

    Either way, it will save your life.”—Melissa Hartwig Urban, Whole30 co-founder and CEOWe live in a world obsessed with drinking. We drink at baby showers and work events, brunch and book club, graduations and funerals. Yet no one ever questions alcohol’s ubiquity—in fact, the only thing ever questioned is why someone doesn’t drink. It is a qualifier for belonging and if you don’t imbibe, you are considered an anomaly. As a society, we are obsessed with health and wellness, yet we uphold alcohol as some kind of magic elixir, though it is anything but.When Holly Whitaker decided to seek help after one too many benders, she embarked on a journey that led not only to her own sobriety, but revealed the insidious role alcohol plays in our society and in the lives of women in particular. What’s more, she could not ignore the ways that alcohol companies were targeting women, just as the tobacco industry had successfully done generations before. Fueled by her own emerging feminism, she also realized that the predominant systems of recovery are archaic, patriarchal, and ineffective for the unique needs of women and other historically oppressed people—who don’t need to lose their egos and surrender to a male concept of God, as the tenets of Alcoholics Anonymous state, but who need to cultivate a deeper understanding of their own identities and take control of their lives. When Holly found an alternate way out of her own addiction, she felt a calling to create a sober community with resources for anyone questioning their relationship with drinking, so that they might find their way as well. Her resultant feminine-centric recovery program focuses on getting at the root causes that lead people to overindulge and provides the tools necessary to break the cycle of addiction, showing us what is possible when we remove alcohol and destroy our belief system around it.Written in a relatable voice that is honest and witty, Quit Like a Woman is at once a groundbreaking look at drinking culture and a road map to cutting out alcohol in order to live our best lives without the crutch of intoxication. You will never look at drinking the same way again.

    The black mass crashed through the local school. 144 people were killed. 116 were schoolchildren. Gaynor Madgwick was there. She was eight and severely injured. In this book, Gaynor tells her own story and interviews people affected by the day's events. "Gaynor Madgwick was pulled injured from one of the classrooms where her friends died. She was left behind to live out her life. This is her story, sad, sweet, sentimental, and authentic. I commend it to you." - Vincent Kane, Broadcaster "Gaynor Madgwick's sense of injustice is palpable in her clear, riveting account of this scandal and its human cost. Despite everything, however, she is not bitter and retains the quiet dignity that is, perhaps, the true and lasting legacy of Aberfan." - Frank Olding, Planet Magazine "Madgwick does not dwell too much on the politics of Aberfan, and this is left largely to an incisive introduction by the veteran broadcaster, Vincent Kane, who leaves us in no doubt where the responsibility lay for the disaster. Thankfully Madgwick has now found happiness after a troubled life, having had to live with the guilt of the survivor for all her life. And writing so sensitively has helped her to come to terms with what happened in 1966. This is certainly not an easy book to read, but as noted by Lord Snowdon, it should and must be read by all of us in memory of those who died, whilst not forgetting those who also survived this tragic event." - Richard E. Huws, Gwales

    Introduction to Services Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER Chapter 3. Consumer Behavior in Services Chapter 4. Customer Expectations in Services Chapter 5.

    Let me teach you how to break the routine, work less, enjoy the good life you deserve, and become financially independent. I’ll teach you, step-by-step, to become a trader, skilled at creating an ongoing income from the buying and selling of stocks over one trading day or several days or weeks. I’ll share the secrets of traders that have done it before. This is a profession that made me wealthy in just a few years. THE MARKET WHISPERER is an essential guide to stock trading. It is ideal for those with no background or experience, as well as for experienced investors who lack sufficient skills for active stock trading. It will guide you towards becoming financially independent and put you in control of your own destiny

    Faced with historically low levels of employee engagement (as little as 13% according to Gallup’s latest survey), business leaders see coaching as key to unlocking the human talent, creativity, and innovation that is hiding in plain sight in their workplaces. And rather than bring in external coaches for this purpose, they want to integrate coaching into their company culture—a 2015 study by the International Coaching Federation (ICF) and the Human Capital Institute (HCI) found that 81% of organizations surveyed planned to train managers/leaders in coaching skills.The Master Coach is written for these leaders, and is perfectly positioned to become the definitive book on the topic. Drawing on the wealth of experience that has made Gregg Thompson and Bluepoint Leadership Development the choice of numerous Fortune 100 companies, it illuminates the essence of what it takes to be a great coach. The Master Coach will appeal to leaders at all organization levels, showing them how to make a significant shift in their attitudes, values and behaviors and become more coach-like in all of their daily interactions and conversations.The Master Coach is based on the simple but profound 3Cs Coaching Model. This proven approach asserts that to master the art of coaching one must have an exemplary Character that invites the trust of others, be able to form rapid Connections with others at deeply personal level, and have the ability to initiate and guide intense, attitude-changing Conversations. At every step, Thompson reminds readers that coaching is not merely about what the coach says or does; it is about who he or she is.

    In this remarkable symphony of essays adapted and expanded from his ground-breaking, critically acclaimed podcast, John Green reviews different facets of the human-centered planet - from the QWERTY keyboard and Halley's Comet to Penguins of Madagascar - on a five-star scale.Complex and rich with detail, the Anthropocene's reviews have been praised as 'observations that double as exercises in memoiristic empathy', with over 10 million lifetime downloads. John Green's gift for storytelling shines throughout this artfully curated collection about the shared human experience; it includes beloved essays along with six all-new pieces exclusive to the book.

    According to author and acquisitions editor W. Terry Whalin, this approach is backwards. About 80% to 90% of nonfiction books are sold from a book proposal. This mysterious document called a proposal contains many elements that will never appear in a manuscript―yet these details are critical to publishing executives who make the decision about publishing or rejecting an author’s project. In Book Proposals That Sell, Terry reveals 21 secrets to creating a book proposal that every author needs in order to create one that sells.

    First diagnosed when he was only ten years old, she was the model of resilience throughout his childhood, fighting her disease with tenacity and a mouth foul enough to make a sailor blush. But just as she faces a relapse, her husband —a successful businessman and devoted father—is diagnosed with ALS. He is told that in a few months' time, he be unable to walk, eat, or breathe on his own. Dan, a recent college graduate living the good life in Los Angeles, has no choice but to return home to help. Reinstalled in his parents' basement (in one of the only non-Mormon homes in a Salt Lake City subdivision) Dan is reunited with his siblings. His older sister Tiffany is resentful, having stayed closer to home to bear the brunt of their mother's illness. Younger brother Greg comes to lend a hand, giving up a journalism career and evenings cruising Chicago gay bars. Younger sister Michelle is a sullen teenager experimenting with drinking and flirting with her 35-year-old soccer coach. And baby sister Chelsea—the oddest duck in a family of misfits—can only think about dance. Together they form Team Terminal, going to battle against their parents' illnesses and cracking plenty of jokes along the way. As Dan steps into his role as caregiver, wheelchair wrangler, and sibling referee, he watches pieces of his previous life slip away, and comes to realize that you don't get to choose when it's time to grow up.

    The 2017 edition of The New York Times Bestselling Guide.The 22nd edition of this industry-leading baseball annual contains all of the important regular and advanced statistics, player predictions and insider-level commentary that readers have come to expect, along with significant improvements to several statistics that were created by, and are exclusive to, Baseball Prospectus.Baseball Prospectus 2017 provides fantasy players and insiders alike with prescient PECOTA projections, which The New York Times called "the uberforecast of every player's performance."With forty-five Baseball Prospectus alumni currently working for major-league baseball teams, nearly every organization has sought the advice of current or former Prospectus analysts, and readers of Baseball Prospectus 2017 will understand what all those insiders have been raving about!