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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service by Richard S. Gallagher
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Confidence: Build Unbreakable, Unstoppable, Powerful Confidence: Boost Your Confidence: A 21-Day Challenge to Help You Achieve Your Goals and Live Well (Self-Confidence)
Justin Albert - 2014
Boost Your Confidence: A 21-Day Challenge to Help You Achieve Your Goals and Live Well provides an extensive, day-by-day guide to renew your self-confidence. It allows you to formulate a specific plan to beat back against your worst enemy: yourself. With its assistance, you can train your mind to rid yourself of past stressors, to formulate fresh ideas about your goals, and to reach toward a renewed sense of self. Your zest and positivity will form strength going forward, allowing you to retain assurance in your work and relationship life. Scientific Approach: Because your self-confidence exists on a neurological level, this book is required to prescribe precisely how you can utilize Neuro-Linguistic Programming and specific techniques to hone your self-confidence. This book provides state-of-the-art, scientific steps to cultivate neurological and communicative strength. How do you train your mind to beat back against years of low self-confidence? The 21-Day Challenge to Help You Achieve Your Goals and Live Well allows you to hold the reigns. It lends you specific techniques to hone every single day, to build your interior strength, and to push past your interior dialogue. Finally, after all these years, you can truly make your life your own. Are you ready to... Be Unstoppable? Be Unbreakable? Build Powerful Self-Confidence? Go through Personal Transformation? Be the Best Version of Yourself? Take The Challenge Today! - Imagine your life 21 days from now. - Imagine how powerful you will feel at the end of this challenge. - Imagine all the things you could do. - Imagine what you'll be going after once you build unbreakable self-esteem within you. You won't have to imagine 21 days from now.
The Birth Order Connection: Finding and Keeping the Love of Your Life
Kevin Leman - 2001
Yet few people experience this type of relationship. Statistics show that approximately 20 million divorced people live in our country, and the median duration of any given marriage is just 7.2 years. Few people consider the role that their birth order has played in developing their own personality, how it has affected their prospective spouse\u2019s personality, or how the two personalities might make it living under one roof. As a result, after the initial intoxicating infatuation ends, most married couples are left to work their way through the agonizing hangover of conflicting birth orders. In The Birth Order Connection, Dr. Kevin Leman helps readers avoid such conflicts before they arise. He shows how to find and recognize the best and wisest choice fora life partner, provides tools to succeed in marriage, and teaches how an understanding of birth order can do wonders not only for future marriages but for those that have already begun.
Persuasion, Social Influence, and Compliance Gaining
Robert H. Gass - 1998
This Fourth Edition guides students from understanding established theories and models of persuasion, to being able to develop and apply general conclusions about persuasion in real-world settings. The authors present a social-scientific perspective of persuasion that includes in a wide variety of contexts and connects with students by drawing on numerous real-life examples and applications of persuasion.
Organizational Behavior
Fred Luthans - 1977
Well known author, Fred Luthans is the 5th highest Publisher in Academy of Management Journals, is a senior research scientist with the Gallup Organization, and continues to do research in the organizational behavior area. Organizational Behavior, 11th Edition is ideal for instructors who take a research-based and conceptual approach to their OB course.
Talkability: Discover the Secrets of Effective Conversation
James Borg - 2016
How many times do you come away from a situation and think you could have handled it better? The realization that you should have used different words or said things in a different tone which might have produced a more positive result or avoided friction. How often have you felt frustrated at your inability to state your case and to explain your thoughts well enough for the other person to grasp your point?Make no mistake - talk is our most precious commodity. Human interaction and face to face communication came long before social media websites, e-mail and texting. Yet more and more people have lost the art of conversing effectively and successfully as the 'screen' replaces conversation. Talkability provides tried and tested suggestions to help you get your points across and make things happen.
The Ropes That Bind: Based on a True Story of Child Sexual Abuse
Tracy Stopler - 2016
Blaming herself for the heinous crime that happened because she didn't "go straight to school," Tali is bound by invisible chains of secrecy, shame, and self-imposed isolation. Her harrowing and illuminating journey to recovery begins in her twenties with the support of her mentor, Dr. Daniel Benson, with whom she experiences deep love and then heartbreak. Feeling lost, Tali travels to Israel where Kabbalah sparks her spiritualism, and then to Africa where an arduous climb up Mount Kilimanjaro ignites a newfound feeling of empowerment. Only when Tali goes back to the Bronx and learns that her unreported crime scene has become the site of a rehabilitation center, does she understand that there is one more road to travel prior to reaching freedom.
Cheats, Cons, Swindles, and Tricks
Brian Brushwood - 2000
As seen on the Tonight Show with Jay Leno (twice!) as well as 2 dozen other TV programs, Brian's now the host of the popular online series "Scam School," (downloaded over 1 million times a month, and named by iTunes as a "top video podcast" of 2008 and 2009). ...And THIS is the book that started it all.With 57 killer tricks (and 8 bonus scams), any one of these tricks could win you the cost of a free drink or more... and yet your investment will be LESS THAN 2 CENTS PER TRICK!Short enough to digest in an evening, yet powerful enough to score you free drinks for the rest of your life... "Cheats, Cons, Swindles and Tricks" could be the single best investment of 99 cents you'll ever make.
No FREE Attention: How Women use The Possibility of Sex to Manipulate Naïve and Lustful Men
Alan Roger Currie - 2012
Inside Oregon State Hospital: A History of Tragedy and Triumph (Landmarks)
Diane Goeres-Gardner - 2013
In desperate attempts to cure their patients, physicians injected them with deadly medications, cut holes in their heads, and sterilized them. Years of insufficient funding caused the hospital to decay into a crumbling facility with too few staff, as seen in the 1975 film "One Flew Over the Cuckoo's Nest." Today, after a $360 million makeover, Oregon State Hospital is a modern treatment hospital for the state's civil and forensic mentally ill. In this compelling account of the institution's tragedies and triumphs, author Diane Goeres-Gardner offers an unparalleled look at the very human story of Oregon's historic asylum.
Social Engineering: The Art of Human Hacking
Christopher Hadnagy - 2010
Mitnick claims that this socialengineering tactic was the single-most effective method in hisarsenal. This indispensable book examines a variety of maneuversthat are aimed at deceiving unsuspecting victims, while it alsoaddresses ways to prevent social engineering threats.Examines social engineering, the science of influencing atarget to perform a desired task or divulge informationArms you with invaluable information about the many methods oftrickery that hackers use in order to gather information with theintent of executing identity theft, fraud, or gaining computersystem accessReveals vital steps for preventing social engineeringthreatsSocial Engineering: The Art of Human Hacking does itspart to prepare you against nefarious hackers--now you can doyour part by putting to good use the critical information withinits pages.
Love First: A New Approach to Intervention for Alcoholism and Drug Addiction (A Hazelden Guidebook)
Jeff Jay - 2000
Dispelling two damaging myths -- that an addict has to hit bottom and that intervention must be confrontational -- the authors' proven approach puts love first and shows families, step by step, what to do next. "A convincing new approach to intervention that puts love and respect first." Jack Canfield, coauthor of Chicken Soup for the Soul Series"Building a team, choosing a chairperson, anticipating objections, using checklists, and rehearsing for the intervention itself -- the reader will find it all here " Robert M. Morse, M.D., Professor emeritus, psychiatry, Mayo Medical School and Former director of Addictive Disorders Services, Mayo Clinic."Love First is destined to become the new classic on intervention for alcoholism and drug addiction. The most comprehensive book available on the life-saving technique of intervention, Love First will save lives A worthy successor to Vernon Johnsons Ill Quit Tomorrow." --Kathy Ketcham, Coauthor, Beyond the Influence and The Spirituality of Imperfection"Love First provides the most detailed account yet of how intervention works. A significant contribution to intervention literature. An empowering antidote to the disease of addiction." --William l. White, author Slaying the Dragon: The History of Addiction Treatment
The Little Book of Emotional Intelligence: How to flourish in a crazy world
Andy Cope - 2016
Funny, colourful and profound, this book is a gripping manual for the human mind, enabling you to understand and control your emotions, communicate better and live a happier, more balanced life.
Helping You to Identify and Understand Autism Masking: The Truth Behind the Mask
Emma Kendall - 2020
That’s because, autism spectrum disorders are complex and unique to each and every individual.Emma Kendall is diagnosed with an autism spectrum disorder and holds a first-class degree in Autism: Special Education. In addition to this, her qualifications include Counselling, Communication and Personal Skills.Whilst at university, Emma studied and researched the social behaviour which is commonly referred to as autism masking or camouflaging. This required her to interact with and question autistic people to gain a clear understanding of this diverse topic.Emma shares her unique insights and personal experiences describing what autism masking is. She also reveals the intriguing motives for the use of this behaviour. Explaining how autistic people do this and why, and to what extent the mask is relied upon, as well as, uncovering fascinating details concerning the after effects and the long-term impact of autism masking.Emma is the author of Perfectly Autistic and Autistic Christmas!
Relational Intelligence
Steve Saccone - 2009
This book unwraps the hidden power of a relational genius and the practical pursuits that contribute to increasing one's relational quotient (RQ). Steve Saccone offers thought-provoking and compelling pathways into understanding the synergistic effect of relational intelligence, mission, and influence. He demonstrates how critical the art of relational intelligence is for leaders who desire to better serve those they lead, as well as the organizations and communities they love.Offers practical wisdom, engaging anecdotes, and compelling stories that show leaders how to develop relational intelligence Delineates the essential skills that make leaders relationally intelligent Unwraps six roles of a relational genius and how these transform our approaches to influence Includes Foreword by Erwin Raphael McManus A new book in the popular Leadership Network Series The author reveals how to increase one's awareness of the nuances in relational dynamics and suggests ways to help navigate relationships more intelligently and productively.
Holy Sh!t - The Insanity of Blind Faith: Volume One: Christianity
Casper Rigsby - 2015
The book will introduce the non-Christian to some of the most irrational and illogical ideas within the Christian doctrine and will remind the progressive or moderate Christian of just how insane the bible is. It will also present the notion that by wearing the label of Christian they are signing a metaphorical terms of service agreement that says that they agree with all the insanity presented there by proxy, and will hopefully leave the reader questioning why anyone would believe any of this nonsense. Lastly, this title will ask the reader to take off the blinders of faith, even if only for a minute, and take an objective look at the insanity within the bible.