But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down.United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers.“United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story.In this book, you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings.Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

    “Honey, don’t look so guilty,” she said. “Men are like horses. If they’re even-tempered and sweet, you stay on for the ride. If they buck and run around, you get off before you get hurt.” She slammed the refrigerator door. “Damn, we’re out of cake.” --from Horseplay: A NovelA debut novel full of sparkle and wit, Horseplay is a story of the animals that touch our hearts… and the men who try our souls.When Judy Van Brunt finally decides to leave her cheating husband, she makes immediate plans to quit her teaching job, take the money she inherited from her mother, and run off, leaving a note on her husband's pillow. There is only one problem: Where is she going?During her weekly riding lesson, her instructor makes a suggestion just crazy enough to work—and before she knows it, Judy has a position as a groom at an exclusive North Carolina horse farm. There, she shares an apartment with three remarkable women who also work at the farm, and she puts in long hours caring for the horses in addition to learning the demanding sport of dressage from the farm’s owner, a former Olympic champion. Exhausted but fulfilled, she learns for herself that a horse in the barn is worth far more than a husband at home. Her housemates gladly supplement her education with lessons not found in the riding ring, such as how to avoid the farm’s snootier patrons and weed out unsavory suitors. Her devotion to horses is far more rewarding than her marriage ever was—after all, horses never lie or cheat, and even the most hot-blooded stallion won't kick her when she's down. Nevertheless, her new life doesn't keep her away from men entirely. She finds her early vow of chastity and cheeseburgers weakening as she is drawn to one especially eligible bachelor. But after a few escapades with studs of the two-legged variety, is she really ready to be with someone?Set against the alternately glamorous and grimy world of competitive horse shows, Horseplay is a jubilant ride.

    When she rescues a starving, half-wild horse, she’s convinced that the impossible can be made possible. But she has reckoned without the consequences of her father’s criminal record, or the distraction of a boy with melty, dark eyes, with whom she refuses to fall in love. Casey learns the hard way that no matter how high you jump, or how fast you gallop, you can never outrun the past.

    Some messages are given in ways that do require an acute awareness and more interpretation as well. From the Heavens above, Signs are given by deceased pets to connect with their families they left behind. Oftentimes, the gifts they share are unseen or are difficult to identify.Learning to speak the Language of Spirit require practice, but once identified, the joy of hearing from your Pet in Spirit can bring great comfort. This book is an ABC's narrative for identifying signs, messages, and signals from the Afterworld. It shares a simple way to look for, and read, communications from Pet's in the Hereafter.For anyone looking to continue their relationship with a beloved Pet in the Afterlife, this book can help you identify their Gifts from Heaven.Love lives forever... and so do our Souls...

    Never having the opportunity to know his biological mother, he was raised by his father, who happened to be a notorious gangster. Deprived of a normal childhood, his father educated him on what awaited him on the streets of Virginia. When the time comes for Treacherous to make some sudden decisions, he has no idea they will land him in the very place that he is trying to avoid. Teflon Jackson is a beautiful woman who is the end result of a horrible union. Having a loving mother who was a prostitute and a pimp for a father, Teflon's childhood was far from a fairytale. Bearing witness to the abusive relationship between her parents, Teflon was determined not to follow her mothers footsteps. Tragedy strikes and Teflon finds herself having to utilize all of the tricks that her mother taught her after she is forced into the streets to fend for herself. Years later, Treacherous and Teflon's paths cross. What starts out as a potentially bad situation genuinely blossoms into a bond that becomes unbreakable. Ride or Die Chick: The Story of Treacherous and Teflon is about two people who come from nothing and are willing to sacrifice anything to gain everything. This is a modern day tale of Bonnie & Clyde and built on a love that is stronger than that of Romeo and Juliet. A bonafide gangster, Treacherous is confident that he can't lose, as long as he has his Ride or Die Chick!

    Add to that, two of the four horses are not fit for the knacker's yard. Yes, that's exactly what I did - like so many of my adventures I 'fell' into this one as well with hilarious results.

    Talia Margolin's life has been marked by events completely beyond her control--her mother's death, her move to her father's horse farm, the retirement of her show horse. Now she faces the arrival of a new coach whose job is to get Talia's half-sister, Greer, qualified for the finals at the National Horse Show. Greer is brutal on trainers but Lockie Malone is different. Handsome, talented, and with a will of hardened steel, Lockie can be an immovable object. He also becomes the agent for change in the lives of everyone at Bittersweet Farm. For seventeen year old Talia, change has never meant anything but loss. Will this time be different?

    But she escaped a life of drugs, alcohol, and promiscuity for a fresh start with Jesus. Cleaned up and happy, with a handsome husband, a nice house, and two wonderful children, her life seemed perfect. Then, the unthinkable: In an instant, everything changed. That one moment triggered a chain reaction of unwanted challenges, and her life would never be the same. Can you relate? In an instant... • the marriage is over, • the job ends, • the car’s wrecked, • the money’s gone, • the diagnosis is pronounced ... ... and your dreams are crushed. All you can do is cry, “Why?” You long for the lost to be found, for the broken to be fixed, for the stolen to be returned. You want your life back! In The Widow Wore Pink, you’ll discover that the God who was faithful to Robyn will also be faithful to you. Learn to face the unwelcome changes in your life by knowing and trusting the promises of God for yourself. Robyn Dykstra is an author, speaker, and Bible teacher who loves Jesus. For decades, Robyn has been presenting life-changing messages to help thousands energize their faith in God and find the strength to face life’s challenges. WWW.ROBYNDYKSTRA.COM

    Due to traumatic family circumstances, Rebekah Bradford is forced to sign an indentured servant contract to leave her home in London and work for a Philadelphia Quaker family.Rebekah's journey through life takes her from servanthood to wife and mother and business woman during a period when Quakers were struggling to maintain their identity as the colony attempted to find a place in history that was often in stark conflict with its founder, William Penn.

    The only horse to ever break the two-minute mark in winning the Kentucky Derby until recent winner Monarchos, Secretariat also pulled off one of the most astounding victories in the annals of horse racing by winning the Belmont Stakes by a record-breaking thirty-one lengths. Now William Nack updates his acclaimed portrait with a new afterword that examines the legacy of one of ESPN's "100 Greatest Athletes of the Century": the only horse to ever grace the covers of Time , Newsweek , and Sports Illustrated all in the same week.

    Now revised and updated, the "Complete Horse Riding Manual" covers dressage, show jumping, and cross-country riding, detailing everything you need to know to compete in these events, whether you are a beginner or more experienced rider."Complete Horse Riding Manual" is brimming with advice on finding the best horse for you, training a young horse, forming the ultimate horse-and-rider team, boosting and maintaining your own physical fitness and suppleness, and building the fitness and stamina of your horse.

    Horse Speak can be used by anyone who works with horses, whether riding instructor, colt starter, recreational rider, or avid competitor. It promises improved understanding of what a horse is telling you, and provides simple replies you can use to tell him that you “hear” him, you “get it,” and you have ideas you want to share with him, too.The result? Time with your horse will be full of what horse trainer and equine-assisted learning instructor Sharon Wilsie of Wilsie Way Horsemanship calls Conversations, and soon the all-too-common misunderstandings that occur between horse and human will evolve into civil discussions with positive and progressive results! Learn Horse Speak in 12 easy steps; understand equine communication via breath and body language; and discover the Four Gs of Horse Speak: Greeting, Going Somewhere, Grooming, and Gone. Practice regulating your intensity, and sample dozens of ready-made Conversations with your horse, as step-by-step templates and instructional color photographs walk you through the eye-opening process of communicating on a whole new level.

    Overnight, Georgie becomes the face of horse racing, and Sweet Bells becomes its queen.Although they’re the morning line favorites, Georgie can barely keep her head above water. Her parents’ farm is a crumbling has-been, her jockey career consumes her time, and Harris Armstrong, the grandson of Sweet Bells’ owner, won’t forgive her for telling a lie that kept her family together as the truth ripped his apart.Harris doesn’t trust Georgie, but he needs her talent to get his new colt to the Kentucky Derby. Together they form a tenuous partnership, uncovering new truths and old family secrets, as well as a simmering attraction that could rewrite everything they know about each other, their families, and the future.

    An adventurer and rogue who has made his money through gambling, Dennis O'Kelly is also companion to the madam of a notorious London brothel.While O'Kelly is destined to remain an outcast to the racing establishment, his horse will go on to become the undisputed, undefeated champion of his sport. Eclipse's male-line descendants include Secretariat, Barbaro, and all but three of the Kentucky Derby winners of the past fifty years.

    Cheering as her friends got pregnant and dutifully bringing gaily wrapped gifts to every baby shower, she suffered bout after bout of unsuccessful infertility treatment. Devastated, she slowly heals through the most unexpected route: the love of a good (if cranky) horse named Eli.Everyone knows a woman who loves horses. Maybe she rides whenever she can find the time, maybe she rode as a young girl, or maybe she just devoured the Black Stallion books. Twenty years ago, Nancy Shulins let go of one dream--having a child--and worked toward another one: learning to ride and, eventually, having her own horse. In the process, she learned what it means to love another being so much you can’t imagine life without them.Falling for Eli is about learning to break a sweat rather than break down, to try your best even if you’ll never be the best; it’s about learning to stand on your own six feet.