A challenging customer, in his view, goes from being someone who poses an obstacle to quality work to someone with eye-opening ideas and concepts. Approached as an exercise in listening and learning, these conversations can become long-term lessons. Ambi has worked with some of the most respected brands and names in the Indian corporate world, and each of those assignments were for him masterclasses in leadership development. In this book, Ambi recounts conversations with some of the most iconic business leaders, such as Ratan Tata, Azim Premji, S. Ramadorai, Karsanbhai Patel, M. Damodaran, Dr V. Kurien and many others. He soaked up these conversations, in his own words, 'like a sponge’. This book is an attempt to walk us through some of those dialogues – both the illuminating and the difficult aspects of them – to help us understand how they were learning sessions. For anyone looking at turbocharging their business and career, the ‘Sponge Process’ that emphasises listening is a radical new way of engaging with clients and customers.

    

    The secret, though, that surrounded my parents’ unhappy life together, was divulged to me by accident . . .’ Hidden under some papers in his father’s bureau, the sixteen-year-old Derek Malcolm finds a book by the famous criminologist Edgar Lustgarten called The Judges and the Damned. Browsing through the Contents pages Derek reads, ‘Mr Justice McCardie tries Lieutenant Malcolm – page 33.’ But there is no page 33. The whole chapter has been ripped out of the book. Slowly but surely, the shocking truth emerges: that Derek’s father, shot his wife’s lover and was acquitted at a famous trial at the Old Bailey. The trial was unique in British legal history as the first case of a crime passionel, where a guilty man is set free, on the grounds of self-defence. Husband and wife lived together unhappily ever after, raising Derek in their wake. Then, in a dramatic twist, following his father’s death, Derek receives an open postcard from his Aunt Phyllis, informing him that his real father is the Italian Ambassador to London . . . By turns laconic and affectionate, Derek Malcolm has written a richly evocative memoir of a family sinking into hopeless disrepair. Derek Malcolm was chief film critic of the Guardian for thirty years and still writes for the paper. Educated at Eton and Merton College, Oxford, he became first a steeplechase rider and then an actor after leaving university. He worked as a journalist in the sixties, first in Cheltenham and then with the Guardian where he was a features sub-editor and writer, racing correspondent and finally film critic. He directed the London Film Festival for a spell in the 80s and is now President of both the International Film Critics Association and the British Federation of Film Societies. He lives with his wife Sarah Gristwood in London and Kent and has published two books – one on Robert Mitchum and another on his favourite 100 films. He is a frequent broadcaster on radio and television and a veteran of film festival juries all over the world.

    "By reading my book, you can become happier without ever having to leave the comfort and security of your own private hell," she writes. In How to Be Hap-Hap-Happy Like Me, Merrill Markoe has undertaken the arduous task of actually carrying out the best "how to be happy" suggestions from the wisest of all possible sources of advice, the "365 Days to a Happier Life" Desk Calendar. So abandon the pursuit of happiness, sit back, and "extend a social invitation to someone you've always been afraid to approach," and share Merrill's unforgettable dinner with Fabio; "take the time to improve your knowledge of another period of history," while dining with Merrill at the Medieval Times Dinner and Tournament Restaurant franchise ("where the year is 1093 A.D. and you are the guests of the royal castle"); "plan a party and invite the people you care about," in which you watch Merrill answer the door in her pajamas and pretend the party was yesterday; "enroll in a class or lecture that interests you," accompanying Merrill to a session of Dominatrix 101 at the Learning Annex. Where else can you discover the beauty secrets of someone who is not so genetically perfect that her advice is completely useless, or "How to Please a Man Every Time and Have Him Okay Maybe Not Beg for More but at Least Not Demand a Whole Lot Less"? Markoe is that rare soul who will unselfishly share with you these and many other secrets of how to live a not-totally-nightmarish life. And even if you don't learn anything, this book will make you laugh, which is more happiness than you can get from most desk calendars.

    Pendel's attention. It is very interesting and throws many sidelights on the life of the White House. Pendel writes: "In 1861, or 1862, the Metropolitan Police was established by Congress at the Capital, and I made application for and received an appointment on the force. I made the first arrest, with the assistance of "Buck" Essex. The case was that of a fellow named Grady, one of the English Hill toughs. A roundsman said to us, "Boys, you take a walk down Seventh Street, and if you see anything going on, take a hand in it." Just as we got opposite the Patent Office, this Grady had assaulted, or rather was assaulting, a young fellow with a whip. I went up and grabbed him and put him under arrest, then took him to Squire Dunn's court and preferred charges against him. The Squire was busy writing for some time. When he got through he handed me the paper he was writing, and I was so green at the business I did not know what it was, so said: "What is this, Squire?" He replied, "Why, that is the paper of commitment for this fellow. Take him to jail." "On November 3, 1864, Sergeant John Cronin, Alfonso Dunn, Andrew Smith, and myself were ordered to report at the First Precinct, in the old City Hall, at one o'clock in the afternoon. We supposed we were to be detailed for detective work in New York City on account of the great riot then on there, especially as we were ordered to report in citizens' clothes, to conceal our revolvers, and to be sure to have them all clean and in good order. We arrived at the City Hall, and then were told where we were to go, which was to the President's Mansion, there to report to Marshal Lanham, at that time United States Marshal of the District of Columbia, and a bosom friend of Abraham Lincoln. "These were days that tried men's hearts, and women's, too. Men were falling at the front by hundreds, both in the Union and in the Confederate armies. There was weeping and mourning all over the land. Our nation was trembling with anxiety; we were all hoping that the great strife was over or soon to be. "Marshal Lanham took us upstairs and into the President's office, where we were introduced to him and to his two secretaries, Mr. Nicolay and Mr. Hay, the latter now being Secretary of State. We were then instructed to keep a sharp lookout in the different parts of the house, more particularly in the East Room and at the door of the President's office. " CONTENTS I — Under President Lincoln II — Under President Johnson III — Under President Grant IV — Under President Hayes V — Under President Garfield VI — Under President Arthur VII — Under President Cleveland VIII — Under President Harrison IX — Cleveland's Second Administration X— Under President McKinley XI — Furniture in Executive Mansion Originally published in 1902; reformatted for the Kindle; may contain an occasional imperfections; original spellings have been kept in place.

    I hated working for him and I hated being around him. I hated it when he walked through the front door at home. And we feared him from the moment he pulled up in front of the house in his car.” So writes conservative firebrand and popular radio host Larry Elder. For ten years Elder and his father did not talk to each other. When they finally did, the conversation went on for eight hours—eight hours that took Elder on his father’s journey from the Jim Crow South, to service in the Marine Corps, to starting a business in Southern California. Elder emerged not just reconciled with his dad, but admiring him, and realizing that he had never fully known him or understood him.  Heartfelt, beautifully written, compulsively readable, A Lot Like Me—originally published as Dear Father, Dear Son—is both a powerfully affecting memoir and a personal, provocative slice of American history.

    Yet a spiraling descent into drug abuse and depression snuffed his flame out prematurely when he quit the pro tour at just 22. Faltered comebacks, spectacular bursts of free-surfing, and manic breakdowns followed as the surfing world watched a freakish talent self-combust. After years spent immobile and overweight on the couch, Occy eventually emerged from his cocoon, reborn and ready to tackle a whole new generation of surf stars. His celebrated comeback to win the world title in 1999 is a sporting fairytale without equal. In this no-holds barred account, Occy tells the complete, remarkable story of his spectacular rise, terrifying fall, and miraculous rebirth.

    But when Paco was struck down by a disease that left him unable to walk, Hickam was faced with a terrible decision, let his beloved cat live in misery or put him to sleep. Before that decision could be made, the space mission Hickam was working on needed to be rescued and there was only one sure way to save it: Paco's magic meow! This is a true story of the space age that is also a delightful tale of the love between an engineer and his cat.

    On social media and beyond, we dish on all aspects of our personal lives: our relationships, our children, our sex lives, our health. But there's one thing that no one ever mentions-- our money. How much do we actually have? Who makes it? And how does that make us feel about ourselves? These are the uncomfortable questions that Rachel Shukert managed to avoid for years, buffered from the gnawing anxiety of her patched-together freelance living by the comfortable salary of her loving and successful husband. But when a sudden change in circumstances forced her to step up and start supporting her family for the first time, she had to face the depth of her phobias about money for the first time, and truth about the damage they had caused to her relationship. It wasn't pretty. Plates were thrown. Police were called. Accountants were vomited on -- or at least, near. And a marriage was pushed to the breaking point by the curious power that money -- or the lack of it -- has in our lives. Hilarious, painful, and searingly honest, CRAZY STUPID MONEY tells the hard truth about all the things that married people (not to mention not-quite-successful creative freelancers) never talk about but desperately wish someone would. The story of how one couple broke themselves down and struggled to come back together again, it's an unflinching look at what we talk about when we DON'T talk about money -- and how alone it makes us feel.RACHEL SHUKERT is a television writer living in Los Angeles. She is the author of five books, including the memoir EVERYTHING IS GOING TO BE GREAT and the Kindle Single LET ME BE YOUR STAR. You can follow her on Twitter At @RachelShukertCover Design by Adil Dara

    The bookstore or library is half full of that kind of crap. What you're holding here is a collection of quips and observations with a refreshingly gloomy, sometimes twisted, always funny take on life. Or lack thereof.With illustrations by renowned artist Brian Andreas, this book is a glimpse inside the humorously askew mind of a writer whose witticisms have been featured on NPR, printed onto t-shirts, performed on stage in Germany, and posted online at the Washington Post, Wall Street Journal, and New York Times. He's been named one of the top funniest people on Twitter by the likes of Maxim, MSNBC and Mashable.

    And definitely the sweariest.For over three years now, Esther Walker has been entertaining foodies with her hilarious Recipe Rifle blog. Charting her progress from bad cook to, well, not-so-bad cook, she is blistering honest about what works, and what doesn’t, in the kitchen. If a recipe works for her, it will probably work for you. If it doesn’t, she will swear quite a lot.Crammed full of recipes, tips for entertaining, stories of pregnancy and tales of her husband (restaurant critic Giles Coren) coming home drunk, The Bad Cook will make you laugh out loud. It will also make you want to start cooking.

    Big ol' softie Aaron Cometbus is back to tell us a tale about a group of crusty, grumpy and loveable New York City booksellers.

    The book is written by JD (James David by author's full name) Vance and in it the author tries to describe the overall life and struggles of people in post-industrial time in the United States. This book deals with the problems of white working-class and the book is not just some book where the author tries to describe lives of ordinary white people. The book is actually a memento and a message to the readers; in it Vance describes his life and his starts, especially growing up while being poor in Ohio. We can find out about this when we find out that Vance's family is of Scottish-Irish descent and that his ancestors have longer history of poverty and hard work that they need to endure in order to survive the hard times that were at hand. We also find out that since the 18th century many Scottish-Irish people were working as plantation workers, as miners and/or as millworkers. Because these people worked only the hardest jobs that hardly anyone else would take many people belittled them. Words like 'white trash, redneck' and/or 'hillbilly' were unfortunately a common everyday word for those people. Hillbilly Elegy is a fascinating work, not because it was written based on a true story but because it was written from a man who lived 'through' his story. The fact that the entire book contains a message is, of course, welcoming plus and something we want from literature of this genre. Here Is A Preview Of What You Will Get: In Hillbilly Elegy, you will get a summarized version of the book.In Hillbilly Elegy, you will find the book analyzed to further strengthen your knowledge.In Hillbilly Elegy, you will get some fun multiple choice quizzes, along with answers to help you learn about the book.Get a copy, and learn everything about Hillbilly Elegy.

    Staff nursing in a ward where she's challenged by an inventory driven ward sister, she reckons it's time to swap such trivialities for life as a district nurse.Independent thinking is one thing, but Jane's about to find that the drama on district can demand instant reaction; and without hospital back up, she's usually the one having to provide it. She meets a rich cast of patients all determined to follow their own individual star, and goes to Edinburgh where Queen Victoria's Jubilee Institute's nurse training is considered the cr me de la cr me of the district nursing world.Call Me Sister recalls Jane's challenging and often hilarious route to realizing her own particular dream.

     It is currently estimated that one in five couples have difficulty conceiving. Hepburn’s book which describes her long and, at times, heartbreaking journey to have a child has been called a cross between Bridget Jones Diary and Eat Pray Love for the infertile generation. 'After reading dozens of fertility books over the years, I’ve realised how hard it is to get a memoir about treatment right and to tell your own story in a way that other people will actually want to read, but Jessica Hepburn has managed it brilliantly in her book The Pursuit of Motherhood... Whether you’re at the start of your journey or in the middle of treatment, I think you’ll find something for you in Jessica’s book.' Kate Brian, Author of The Complete Guide to IVF and The Complete Guide to Female Fertility ‪www.fertilitymatters.org.uk 'I started the book a few hours ago and have just finished it… I couldn’t stop reading. I love it. The honesty wrapped in engaging writing with a liberal dose of humour is awesome. I want everyone to read it so people can really understand what the journey is like.' Russell Davis, Fertility Coach, Author and Speaker www.thefertilemind.net 'A much needed, honest, moving and compassionate book. At times laugh-out-loud funny, at times incredibly touching, I know it will be of such help to many people.' Anya Sizer, Author of Fertile Thinking www.thefertilitycoach.co.uk 'I have just read The Pursuit of Motherhood in under 24 hours, I could not put it down. It felt like having a long intimate conversation with the author or having stumbled across her diary and once you join her on the rollercoaster ride of trying, and failing, to start a family, you are desperate to see if there is a happy ending. This book is heartbreaking, informative, inspiring and funny! An excellent read for anyone experiencing infertility or for anyone who wants to understand a little of what it is like.' Mindful Muma-To-Be mindfulmumatobe.blogspot.co.uk