Whether you are a rookie or an established Broker, this is the guide you need to lay the foundations for long-term success. Author Dustan Woodhouse has packed this book with dozens of tips and lessons gleaned from personal experience processing over 1,300 mortgage files and taking in over 2,000 applications verbally. You'll learn... - The old-school piece of technology that's every broker's best friend - How to have a complete application built by the time the very first phone call ends - When smart brokers decide to walk away from a file - Where to invest your marketing dollars (and where you'd just be throwing that money away) - How to trade cold-calling for warm-calling - How the "paycheque mentality" can sink your business, and what to do about it Every step, every tip, every process is aimed at building long-term relationships with clients and referral partners alike. It's all designed to get you to the holy grail of a referral-only business. Your mantra? Get the application. Here's how to do it.

    In the London office my new boss Victor tells me I shall be working in a regional office - and he wants me to drive there. I am to deliver Victor's shiny Jaguar: his pride and joy. The office is in Calcutta. This all sounds like fun to me. A month long holiday. How bad can that be I think and decide to invite my friend Douglas to come along for the ride. This will be a road trip to die for I tell him. Victor's P.A. Shirley is the all seeing eye. Nothing gets past here. I have to report in on my progress at key points on the route. Shirley is going to be watching me. 'If you so much as scratch it you're dead.' I laugh, what could possibly go wrong....? well just about everything. We were OK up till Trieste; then a goat got in the car - after that it was downhill all the way to Calcutta.

    

    As a member of the Nolan sisters, Coleen Nolan was born into the spotlight and has stayed there ever since. She has now become one of the nation's favourite TV presenters and is used to newspapers and magazines claiming to have the inside story of her private life. In No Regrets Coleen finally reveals the truth of what really happened during the last few rollercoaster years, truly the worst of her life. Whilst it's certainly been a traumatic time for the whole family, Coleen is a survivor. First and foremost, she is a mum and is determined to hold her family together. The Nolans finally put aside their infamous feud to rally round their beloved sister Bernie, who tragically lost her fight with cancer on the 4th of July last year, aged just 52. In this memoir, Coleen movingly describes her struggle to deal with the emotional scars that come from losing someone so close and the effect it has had on her own life. In this incredibly candid memoir, Coleen writes with raw honesty about her family troubles, her career highs and lows, and her struggle with her body image. In recent years, Coleen has found herself in both a plastic surgeon's office looking at a £20,000 bill to 'fix her face' and at a breast cancer clinic asking for the removal of her healthy breasts to avoid becoming the fourth sister in the family to be struck down by cancer. Wonderfully warm and moving, and brilliantly funny and honest, No Regrets will take you from laughter to tears and back again as you share in Coleen's very personal journey.

    Jiro is Hanzo's only companion. They do everything and go everywhere together, but Jiro has a secret. Every morning when Hanzo trains using his ninja skills, Jiro watches him intently soaking in Hanzo’s every move and technique. When Hanzo is gone or asleep, Jiro practices everything he’s learned from Hanzo. The surprising twist is that Jiro is a dog, a small pug to be exact! Since Hanzo was the last of his family after losing his only son, Ichiro, in a car accident and his grandson, Ryoichi, who went missing shortly after, Jiro has made it his duty to become Hanzo’s successor! But Hanzo’s world seems to go downhill fast once their home is broken into and some important books were discovered missing. Not wanting the old man to suffer any more than he has, Jiro decides to find Hanzo’s missing books. Jiro teams up with Luna, a white poodle, and they embark on a mission to retrieve Hanzo’s books from the thieves. What the two small dogs were not expecting was that these books contain the power of the Hakumoto Clan. What is even more surprising is that the thieves happened to be highly talented and trained ninjas. Jiro’s life is instantly turned upside down as secrets are revealed and someone from Jiro’s past might have come back into his’ and Hanzo’s life. Follow Jiro and Luna on their journey in “Ninja pug: Retrieving the Stolen Books.”

    But then, matrimony came along and politics suddenly felt like the non-essential elaichi in this Mughlai Biryani called life. When my ‘loved ones’ subjected me to scenarios unimaginable, when as the groom I had to wait for an hour for my baaraat to arrive, when certain ‘rituals’ scarred me with shame for the rest of my life, I so wanted to give it back to the society! And hence, ‘Lehengey and Lafdey’ was born. LnL will raise your ire, tickle your funny bone, and show you everything except what a wedding is supposed to be: a sacred union. In a world filled with romantic novels, where love always wins in the end; patience, perseverance and the insane ability to bear a butt load of crap is required to emerge victorious in the holy war of matrimony. Enough talk! Jump right in and witness a whirlpool of emotions, with a cup of masala chai and some fryums on the side. Put your seat belts on, for it is going to get crazy. Welcome to the world of Lehengey and Lafdey!

    Few others can offer such a remarkable insight into life at Anfield from Shankly to Houllier and beyond. Born in Liverpool in 1954, Phil later moved to his spiritual home of Kirkby where his footballing abilities were soon noticed and he quickly acquired a range of schoolboy honours before signing professional forms for his beloved Reds in 1971.As he staked a claim for a first-team place, Kop messiah Bill Shankly would memorably declare: “Aye, Phil Thompson. The boy tossed up with a sparrow for his legs and lost!”Shanks, however, was in no doubt about the young Thommo’s qualities and Phil would go on to claim a host of Anfield honours including seven League Championships, three European Cups, two League Cups and an FA Cup.The proudest moment of his footballing life came in 1981 when he led the Reds to a third European Cup with a 1-0 defeat of Real Madrid in Paris, later parading the trophy at his local pub, The Falcon.He left the Reds after winning 42 England caps before returning to Anfield in a coaching capacity under Liverpool player manager Kenny Dalglish.Despite being controversially sacked by Reds boss and former teammate Graeme Souness in 1992, he sensationally returned to Anfield as Gerard Houllier’s right-hand man in 1998, going on to revive the glory days by claiming a famous treble of trophies in 2001.Coming full circle and happy to be a fan again, he shared in the joy of the Reds’ 2005 Champions League triumph in Istanbul – as highlighted during remarkable scenes on SKY TV.

    Even in Hell, love can bloom.

    Most commonly used medical abbreviations and acronyms.Anyone in the medical profession, from office workers to doctors themselves, will find this guide extremely useful.6-page laminated guide includes:weights & measurementspharmacologydiagnostic testingprofessional designationsmanaged careagencies/organizationshealth assessmentspecialized areas/facilitieslocations & directionsbody systems

    All the tips within come via the author and guest performers, adding up to a combined three hundred years of essential speakers’ know-how!Within this bible:Technical advice: how to effortlessly project your voice, audience manipulation, crowd control, body language, hand gestures and more.Additionally: a frank approach for overcoming stage fright, a foolproof recipe for memorising a speech, how to overcome a sore throat and using the physics of sound to your advantage.Business advice: how to price your speech, approaching agencies, talking overseas, understanding unique selling points, the most complete list of global public speakers’ agencies and more.Children’s author Marcus Alexander, once horrified by the thought of standing on stage, has grown to become one of the most sought-after school speakers. He’s delivered more than 1600 talks in 13 different countries and is booked 18 months in advance. The journey wasn’t easy; he’s tripped, fallen and blundered over every imaginable obstacle. This bible contains all the insights you need to create a similar career at a faster rate and with half the hiccups.'Marcus doesn't just hold the stage he is the stage. Every word spoken is a sledge hammer pinning the audience to their seats.'Adisa the Verbaliser, spoken poet and author.'The first time I saw Marcus Alexander on stage was with a group of other authors. We all watched in amazement as he enthralled both the children and adults with his awesome energy. One of the best author events I have watched.'Andy Briggs, author and scriptwriter.Guest speakers sharing their advice include: best-selling author Chris Bradford, movement icon Dan Edwardes, British actor and producer Joey Ansah, author and teamwork specialist Casper Craven. Other guests include: surgeons, dentist lecturers, thespians, West End singers, polio advisers, educators and coaches.

    Also included are guidelines detailing what to expect on the driving test, practical information on different stages of the test, and additional information such as route planning and UK mapping.

    

    Ambedkar's most prominent speeches on caste and the Indian Constitution. "In the fight for Swaraj, you fight with the whole nation on your side. In fighting caste system, you stand against the whole nation—and that too, your own." Annihilation of Caste is one of Ambedkar's best works in putting together how caste as a system has been eating up the roots of a rich cultural melting pot like India. "Bhakti in religion could lead to salvation. But in politics, Bhakti is a sure road to eventual dictatorship." The Grammar of Anarchy reflects Ambedkar's ideas on how we need to pave the way for Independent India. It reflects his deep love and aspirations for India and its people. "...the sub-divisions [of caste] have lost the open-door character of the class system, and have become self-enclosed units called castes." Castes in India: Their Mechanism, Genesis and Development is an in-depth study of how classes went on to become castes and sub-castes to dot the Indian social system. This powerful narrative is a radical eye-opener.

    As long as our mind is under our control, everything else is. That’s what The Mind Game is all about. It is not an average self-help book that preaches life-enhancing methodologies based on complex science or long philosophical verses. The book’s genius lies in its simplicity. It offers quick, actionable and instantly applicable tips that will help readers lead better lives - instantly. The book begins with five ultra-practical steps that will help readers master their emotions. Emotions are strange. They make us human. They make our lives real. They make us different from robots. Yet, many disasters in our lives result from uncontrolled emotions or because of emotional wounds from painful experiences. By helping readers master their emotions, this book aims at making them strong, enabling them to make rational decisions. Readers will be trained on how to feel, face, control and protect their emotions. They will also be enlightened on the importance of EQ and how they can upgrade it. The book then acquaints readers with techniques of analyzing people through effective questioning in routine conversations and understanding personality traits. By applying these methods, readers can develop fruitful relationships at work and home. The third section of the book deals with living better lives with lesser resources. Using famous examples of Steve Jobs and Mark Zuckerberg, readers are made to understand the value of simple living and high thinking. It will also help readers make the best first impressions and use non-verbal communication to their benefit. Next, readers are led into understanding the secret of happiness. It first explains how readers can attain divine happiness, how to tackle stress and depression and how to become happy in a jiffy. The book devotes an entire section to anger. To know more grab your copy today!

    Written by an experienced teacher and examiner, Cambridge IGCSE Biology Workbook helps students build the skills required in both their theory and practical examinations. The exercises in this write-in workbook help to consolidate understanding and get used to using knowledge in new situations, develop information handling and problem solving skills, and develop experimental skills including planning investigations and interpreting results. This accessible book encourages students to engage with the material. The answers to the exercises can be found on the Teacher's Resource CD-ROM.