Also, learning objectives and review questions allow students to track their progress, while Application exercises suggest hands-on assignments and end-of-chapter cases provide role-playing scenarios. Expanded coverage of technology-related issues and the Information Age. Human Relations in Action boxed inserts present a mix of how to tips, examples from real-world organizations, and articles. The text looks at diversity in the workplace as a broad concept encompassing more than just race, ethnicity, and nationality such as age, income level, education, and different styles of communication.