Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses.

    Rabindranath cannot shake off the disquiet in his heart after the death of his wife Mrinalini. Happiness and well-being elude him. His daughters and daughter-in-law struggle hard to cope with incompatible marriages, ill health and the stigma of childlessness. The extended family of Jorasanko is steeped in debt and there is talk of mortgaging one of the houses. Even as Rabindranath deals with his own financial problems and strives hard to keep his dream of Santiniketan alive, news reaches him that he has been awarded the Nobel Prize for literature. Will this be a turning point for the man, his family and their much-celebrated home?Daughters of Jorasanko sequel to the bestselling novel Jorasanko explores Rabindranath Tagore’s engagement with the freedom movement and his vision for holistic education, brings alive his latter-day muses Ranu Adhikari and Victoria Ocampo and maps the histories of the Tagore women, even as it describes the twilight years in the life of one of the greatest luminaries of our times and the end of an epoch in the history of Bengal.

    Founded centuries ago, this Hindu civilization struck deep roots and over time spread through the Indian subcontinent affecting every facet of life. This civilization has been anything but static. It has adapted itself to the changing needs of different social structures and has been enriched by the ceaseless flow of ideas. Although the basic ideological structure has remained constant, the ability to assimilate every new wave of thought has created an incredibly rich cultural texture impacting everything from social traditions to interpersonal relations. The omnipresent impact of this plural civilization with its strengths and weaknesses constantly enriches our lives. It is this enriching struggle that forms the canvas of `Hindu`. This novel captures the vastness and plurality of life much in the manner of an epic. A deeply satisfying read, the book, the first of a quartet leaves you thirsting for more.. The author of `Kosla`, `Bidar`, `Hool`, `Zharila` and ‘Zool’once again uses the form of the novel to great effect, inviting the reader to re-examine many aspects of life.

    Sir Michael had become increasingly alarmed at the effect Gandhi was having on his province, as well as recent demonstrations, strikes, and shows of Hindu-Muslim unity. All these things, to Sir Michael, were a precursor to a second Indian revolt. What happened next shocked the world. An unauthorized gathering in the Jallianwallah Bagh in Amritsar in April 1919 became the focal point for Sir Michael’s law enforcers. Dyer marched his soldiers into the walled garden, blocking the only exit. Then, without issuing any order to disperse, he instructed his men to open fire, turning their guns on the thickest parts of the crowd, filled with over a thousand unarmed men, women, and children. For ten minutes, the soldiers continued firing, stopping only when they ran out of ammunition. According to legend, eighteen-year-old Sikh orphan Udham Singh was injured in the attack, and remained surrounded by the dead and dying until he was able to move the next morning. Then, he supposedly picked up a handful of blood-soaked earth, smeared it across his forehead, and vowed to kill the men responsible. The truth, as the author has discovered, is more complex—but no less dramatic. Award-winning journalist Anita Anand traced Singh’s journey through Africa, the United States, and across Europe until, in March 1940, he finally arrived in front of O’Dwyer himself in a London hall ready to shoot him down. The Patient Assassin shines a devastating light on one of history’s most horrific events, but it reads like a taut thriller and reveals the incredible but true story behind a legend that still endures today.

    A hunted, haunted Brahmin youth vows revenge for the gruesome murder of his beloved father. Cold, calculating, cruel and armed with a complete absence of accepted morals, he becomes the most powerful political strategist in Bharat and succeeds in uniting a ragged country against the invasion of the army of that demigod, Alexander the Great. Pitting the weak edges of both forces against each other, he pulls off a wicked and astonishing victory and succeeds in installing Chandragupta on the throne of the mighty Mauryan empire.History knows him as the brilliant strategist Chanakya. Satisfied—and a little bored—by his success as a kingmaker, through the simple summoning of his gifted mind, he recedes into the shadows to write his Arthashastra, the ‘science of wealth’. But history, which exults in repeating itself, revives Chanakya two and a half millennia later, in the avatar of Gangasagar Mishra, a Brahmin teacher in smalltown India who becomes puppeteer to a host of ambitious individuals—including a certain slumchild who grows up into a beautiful and powerful woman.Modern India happens to be just as riven as ancient Bharat by class hatred, corruption and divisive politics and this landscape is Gangasagar’s feasting ground. Can this wily pandit—who preys on greed, venality and sexual deviance—bring about another miracle of a united India? Will Chanakya’s chant work again? Ashwin Sanghi, the bestselling author of The Rozabal Line, brings you yet another historical spinechiller.

    If you steal 55,000 crores then you get to stay in a 40-foot cell which has four split units, internet, fax, mobile phones and a staff of 10 to clean your shoes and cook your food (in case it is not being delivered from Hyatt that particular day).’They say that prison can be a great leveler – but does this apply if you are a VIP inmate in an Indian prison? Maybe not.Based on extensive first-hand interviews with some of India’s most well-known inmates, award-winning journalist Sunetra Choudhury gives you a peek into the VIP prison life. It includes some interesting anecdotes about the lives of the rich and powerful prisoners: What does Peter Mukherjea do all day in his 4 x 4 cell in Arthur Road Jail? How does a 70-year-old Doon school alumnus who has spent more than 7 years in jail find a will to continue petitioning the state and fight his cases? Who came to visit Amar Singh during those 4 fateful days and why this scarred him and his wife for life, determining his future friends and allies?Apart from certain depictions in popular culture or the occasional news reports, there is little information about how rules are bent and law takes a backseat when it comes to people like Sanjeev Nanda, Vikas and Vishal Yadav, Anca Varma and Manu Sharma, who were given special benefits and often sent out on parole and furlough for their good behaviour.For the first time, India’s most famous prisoners share their own stories – from terror tales of ‘bladebaaz’ to torture chambers, from air conditioners in cells to food from five-star hotels, from cushy beds to private parties – and how they negotiate life in prison or the so-called ‘jail-ashram’.With unbelievable details of the life inside prison and the sorry state of hundreds of undertrials languishing in jails, this book questions the primary purpose of imprisonment – is it actually reform, punishment or just misusing the system we are a part of?

    He also dwells at length on the Pakistan movement, where the seeds of many current problems were sown the opportunistic use of religion being the most lethal of these. With data-driven precision, Devasher takes apart the flawed prescriptions and responses of successive governments, especially during military rule, to the many critical challenges the country has encountered over the years. These, as much as the particular trajectory of its creation and growth, he contends, have brought Pakistan to an abyss where it risks multi-organ failure unless things change dramatically in the near future.

    The present Sixth edition updates the book to February 18, 2002. It deals not only with the Pokhran Nuclear Test and Kargil war and the events leading to the Vajpayee-Musharraf Summit but also with the ever-increasing dimensions of international terrorism which resulted in the destruction of the World Trade Center and attack on the Indian Parliament.

    A quarter of a billion strong and growing, the community has produced three Nobel laureates, world-class scientists, legendary political leaders and revolutionaries, iconic movie stars and directors and an unending stream of writers, philosophers, painters, poets and musicians of the first rank. But, bald facts aside, just who are the Bengalis? What is the community all about, stereotypically and beyond stereotype? In order to find the answers to these and related questions, the author (a Bengali born and steeped in his own culture but objective enough to give us a balanced reckoning of his fellows) delves deep into the culture, literature, history and social mores of the Bengalis. He writes with acuity about the many strengths of the community but does not flinch from showing us its weaknesses and tormented history. He points out that Bengalis are among the most civilized and intellectually refined people on earth but have also been responsible for genocide and racism of the worst kind. Their cuisine is justly celebrated but few remember the cause and effect of millions of Bengalis dying of famine. Renowned for their liberal attitudes, they are also capable of virulent religious fundamentalism. Argumentative and meditative, pompous and grounded, hypocritical and wise, flippant and deep... Bengalis are all this and much, much more. With erudition, wit and empathy, this book manages to capture their very essence. Unarguably, it is the definitive portrait of one of the world’s most vibrant and distinctive communities.

    Based on 114 intriguing interviews with nineteen former chief justices of India and more than sixty-six former judges of the Supreme Court of India, Abhinav Chandrachud opens a window to the life and times of the former judges of India's highest court of law and in the process offers a history that largely remained in oblivion for a long time.

    The text covers various aspects of their lifestyles, such as their food and drinks; clothes and ornaments; perfumes and incense; addictions and intoxicants; amusements and pastimes; rituals of circumcision; marriage and harem life. This well-written book with colour illustrations and photographs will be a delight to the lay reader as well as the serious scholar.

    Tall Tales is essential reading for any fan who understands that the history of the league does not begin and end with Michael Jordan.

    You will laugh, cry and you will want a sequel", Lovereading.comEllie Jeffreys arrives in Darjeeling with her British husband, en route to Kathmandu. They have ten-month-old, golden-haired twins, and despite appearing to be a happy family, Ellie's relationship with the overbearing, philandering Francis is disintegrating. At a cocktail party, Ellie meets Hugh Douglas, a maverick explorer and botanist. Despite the rumours surrounding Hugh, Ellie is drawn to him. A year later, Nepal is devastated by a catastrophic earthquake and in a falling building, Ellie is forced to make an instant, and terrible, decision: she has time to save only one of her children. When she returns for her son's body the next day, it has gone. Ellie knows he cannot have disappeared; someone, somewhere has her child, and it is to Hugh that she turns for help.

    Covering everything from adventure, war, murder and slavery to espionage, including the stories of the real war horse, who killed Rasputin, Agatha Christie's greatest mystery and Hitler's English girlfriend, these tales deserve to be told.

    Bhyrappa. Aavarana means enveloping or covering something. This novel deals with the historical period in Indian history when the Mogul Emperor Aurangzeb ruled most part of India. Aavarana was sold out even before its release in February 2007. The novel went on to create a record in the Indian literary world by witnessing 10 reprints within five months of its release. S.L.Bhyrappa says that 'Aavarana' is the result of his search for truth about history.