Throughout the shift, the dispatcher is faced with stabbings, robberies, medical calls, fights, and a variety of other calls. There is no telling what the next call will bring. Some of the calls faced by the dispatcher are heinous, some are tragic, and some are a complete waste of time.You will get to see what life is really like for a 911 dispatcher. While some of the details have been modified to protect the identity of those involved, this books was inspired by true and actual calls handled by a 911 dispatcher.Warning: This book contains some adult language and topics.

    For Johanna Stein (writer/comedian/forward/slash/abuser and occasionally neurotic/immature/way-too-candid mom), parenting is an extreme sport. Her stories from the trenches may not always be shared experiences -- Have you ever wondered if your baby's "soft spot" is like a delete key? Trained your preschooler for a zombie invasion? Accused a nearly nude stranger of being pregnant? Made sweet, bimonthly love to your spouse while your toddler serenaded you through the adjoining wall? Attempted to calm your screaming baby on an airplane with a hand puppet, only to have it lead to one of the most disgusting experiences of your life? -- but they will always make you laugh. So, no, this book won't teach you how to deal with nipple blisters or Oedipal complexes. But if you want to learn why you should never attempt to play a practical joke in the hospital delivery room, then you're in the right place.

    Sara Wickham, author, midwifery lecturer, and consultant   Kim Osterholzer, a midwife who's caught over 500 babies since 1993, ushers readers behind the doors of Amish homes as she recounts her lively and life-changing adventures learning the heart and craft of midwifery. In A Midwife in Amish Country, Kim chronicles the escapades of her nine-year apprenticeship grappling with the joys and struggles of homebirth as she tags along with the woman who helped her birth her own children at home. With drama and insight, she recounts the beauty and painstaking effort of those early years spent catching babies next to crackling woodstoves, under lantern light, and in farmhouses powered by windmills for running water and with outhouses for bathrooms. Some births kept her from home for days on end; others she missed by heart-pounding seconds. Yet every birth enthralled her, whether she was halting hemorrhages, blowing air into tiny lungs, or bouncing through wild rides in ambulances. Too many times to count, Kim stumbled home feeling overwhelmed and inadequate—yet as she strained against her misgivings, self-doubts, and seemingly insurmountable challenges, those sacred moments transformed her into a woman of power and conviction. Her experiences taught her the heart of true midwifery—stroking, smoothing, wiping, tidying, nourishing, comforting, hearing, encouraging, validating, and witnessing. Slowly, steadily, Kim learned to play her part as midwife to the Amish—women unflagging in their passion to welcome new lives—and at last, tried and tested, took her rightful place among them.

    He thought he was going in with his eyes wide open. Really, he had no clue. Nothing could prepare him for the harsh reality of being a compassionate human and working as an ER doctor. In his emotionally charged memoir, Sovndal examines the tenuous balance between trying to compartmentalize the trauma of tragedy while also preserving his own humanity. With candor and humility, Fragile pulls back the curtain on the ER, a place where Sovndal has learned that universal truths about the human condition can be discovered—if you pause long enough to take a breath. At turns heartbreaking and heartwarming, serious and funny, Sovndal’s memoir is about trying to reconcile the beautiful and horrific tension that makes life so fragile, and how accepting that hard truth opens us up to appreciate life’s most precious moments—which are often the ones most filled with connection, hope, and love.ABOUT THE AUTHOR:SHANNON SOVNDAL, MD, a board-certified doctor in both emergency medicine and emergency medical services (EMS), serves as a physician and medical director for multiple EMS agencies and fire departments. Dr. Sovndal has a wide range of career experience, working in tactical medicine (TEMS) with the FBI, as a team doctor for the Garmin Professional Cycling team, and as a flight physician. As the producer of the podcast Match on a Fire: Medicine and More, he is the founder of 3Hundred Training Group, which focuses on educating and training pre-hospital providers.Dr. Sovndal attended medical school at Columbia University, where he earned the prestigious Arnold P. Gold Foundation Humanism in Medicine Award, and completed his residency in Emergency Medicine at Stanford University. He is also the author of Cycling Anatomy and Fitness Cycling and lives in Boulder, Colorado, with his family.

    Packed with powerful, fast-acting techniques – including a novel routine to get any class quiet in 15 seconds or less – this book helps teachers across all age groups connect and succeed with hard-to-reach, reluctant learners.  You’ll d iscover: The simple six-step plan to minimise & deal with classroom behaviour problems How to gain trust & respect from tough, hard-to-reach students How to put an end to power struggles & confrontation How to have students follow your instructions… with no need to repeat yourself The crucial importance of consistency (and how to achieve it) Quick and easy ways to raise engagement and enjoyment in your lessons The ‘Clean Slate’ – a step by step method you can use to ‘start over’ with that particularly difficult group of students who won’t do anything you say. Take Control of the Noisy Class provides hundreds of practical ideas and interventions to end your classroom management struggles & create a thoroughly enjoyable lesson climate for all concerned.

    What is it really like to be a firefighter? How does it feel to respond to an emergency call, to know that someone's life hangs in the balance and every second is critical?Into the Fire offers an unforgettable insight into the highs and lows of life in the fire service. Chronicling his thirteen-year career in the London Fire Brigade, Edric Kennedy-Macfoy takes us with him from his training days as a new recruit to his very first fire; from call-outs to cannabis farms, chemical spills and trapped swans to the devastating scenes of road traffic collisions, the Croydon tram derailment and the Grenfell Tower fire.Heart-breaking, deeply personal and at times hilarious, this is his remarkable story.

    But they could not protect her from her neglectful mother and violent father. Jenny was adopted and grew up in Newcastle. Neither woman knew of the other's existence until, in her 50s, Jenny went looking for her birth family and found she had a sister.

    But success wouldn’t have happened for this songwriter, artist and producer without the darker times of defeat. Now, in this daringly honest memoir, DioGuardi reveals everything she’s learned about living, creating, loving, stumbling, picking herself up again and ultimately succeeding.  And, of course, she hares behind-the-scenes stories from her years on American Idol, including the real truth about her departure from the show.  Passionate, wide and funny, A Helluva High Note inspires readers to find, develop and follow their own true voice.

    Then it spreads. Even though an MRI finds a “mass” on her brainstem, it takes two more years for Meredith O’Brien to learn what is causing that numbness. Months after her 65-year-old mother dies from a fast-moving cancer, weeks after her father is hospitalized and she experiences an unexpected job change, she learns she has multiple sclerosis.Suddenly, Meredith, a married mother of three teens, has to figure out how to move forward into a life she no longer recognizes. Reimagining her life as a writer and an educator, as a mother and a spouse, she has to adjust to the restrictions MS imposes on her. It is a life, altered.

    Yet when Lance Armstrong, starting his comeback from cancer, signed for US Postal, it was Emma, the only woman on the team, who became his personal soigneur. This is the definitive inside story of that time, and of the enormous repercussions that resonate to this day for Emma, Lance and the whole sport.Emma had the strength to break cycling's omerta by speaking out against the culture of doping. She thought she would be one of many whistleblowers, doing what she believed was right. Isolated and shunned by the sport she loved, however, her reputation was systematically destroyed. And yet she had the courage to bounce back, and remarkably, to forgive those who made her existence a living hell. This is the ultimate memoir of truth and its many consequences.

    While prepared for sunshine and storms 13º south of the equator, the Patras family are ill-equipped for much else. Interspersed with snippets from Ann’s letters home, this crazy story describes encounters ranging from lizards to lions, servants to shopping shortages, and cockroaches to curfews.

    Based on Crystal's one-man Broadway show of the same name, "700 Sundays"--referring sadly to the time shared by an adoring father and his devoted son--offers a heartfelt, hilarious memoir.

    Strummer, Jones, Simonon and Headon tell it like it was. Accept no substitutes.The unique story of the Clash, by the Clash. The Clash were a band like no other. Pioneers of punk rock, their incendiary gigs, intelligent songwriting, definitive style and passionate idealism caught the spirit of the times and made them a worldwide phenomenon. Rolling Stone magazine declared London Calling one of the greatest albums of all time, their autobiographical documentary Westway to the World won a Grammy, and their music lives on, influencing emerging bands and exciting new audiences today.This is the only book to be created by the band and is now available as an eBook. The Clash: trendsetters, icons, revolutionaries. One of the most influential bands of their time, they have inspired bookshelves of commentary, but this is the only book to be created by the band themselves. With unprecedented access to the Clash archives and original interviews with band, this publication tells it like it was. The full story from the last gang in town. Strummer, Jones, Simonon and Headon in their own words.Reviews‘One of the greatest bands of all time.' The Edge, U2 'A massive inspiration for me.' Bernard Sumner, Joy Division and New Order 'I adore The Clash.' Pete Townshend, The Who'One of England's greatest bands.' Nick Hornby ‘What could be more fun than a book about The Clash written by The Clash - What makes this tome more worthy than the reams of unofficial Clash literature available is that in it, the band tells their story in their own words - it's packed with little secrets and playful digs - Brilliant.' Short List 'Thrilling - This is a treasure trove of hitherto undiscovered gems. Long overdue.' Classic Rock ''This book is a cracker - crammed with Clash bits and bobs.' The Sunday Times

    A wonderful read.' - Kevin Hand, BBC London. You’re in Greece and are given a €20 note with an email address scribbled on it. What would you do:1. Spend it? 2. Slip the suspect counterfeit bill into an enemy’s birthday card?3. Send an email, hoping it will lead to you finding everlasting love? Brad, a hopeless romantic, chose the latter.Two years later, his love life remains a disaster and his career is misfiring. As he’s about to walk Spain’s fabled Camino de Santiago to ponder some profound life changes, Brad receives a reply. Incredibly, it’s from a woman who lives on the 1000-year-old pilgrim path, far away from where the money first crossed his palm. She invites him to sleep… ‘on her house’. Hiking nine hundred kilometres on the Road to Santiago to a blind date with the mystery €20 woman, he discovers the utopia of his fantasies, befriends a Hungarian who speaks English in song titles and has his raison d’être revealed to him by a barefoot Mayan mystic. Will he meet his happily-ever-after too? Buy this pacy, exuberant, laugh-out-loud travelogue laced with tips for fellow pilgrims to find out...

    and trying, and trying some more? How far do you go to achieve your dream of having children?So Close is the heart wrenching, exhilarating, devastatingly funny story of Tertia Albertyn's battle with infertility. Tertia wanted a baby so badly she went through nine IVFs. Most people give up after the third.I don't think I am being brave at all. I am just too terrified NOT to try again.In her worst nightmare she could never have imagined that making a baby would take her four years, each treatment bringing her and her husband Marko closer and closer to creating their family.During Tertia's journey everything that can go wrong does go wrong. Until, finally, everything goes just right.Tertia is as hilarious as she is irrepressible, as approachable as she is knowledgeable. If you are struggling with infertility, have triumphed over infertility or have felt empathy with someone who is going through this experience, you will find a friend in Tertia.