Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very meaning of life and managers are always coming up with new ways to shave milliseconds from each call. Is it acceptable to only have a total eight minutes a day for visits to the toilet or coffee machine? Imagine not being allowed to hang up on someone who is screaming abuse down the line at you. Welcome to the Call Centre! Izabelle worked in call centres for many years; from insurance to home shopping, from selling advertising to discussing loans. Finally in the early hours one morning, she decided enough was in fact far too much and left her final call centre job the same day, never to return. On her way out of the door for the final time she vowed she would write a book about life in a call centre. Here is that book. Read about call centres in general, memorable customers and staff. How do staff stay sane? What is Big Red? Are cranberries the true meaning of Christmas? Why would you have leather trousers round your ankles in a lift? How not to impress your boss. Izabelle shares these and many other true tales from her years of incarceration in UK call centres.

     Martin L. Shoemaker, author of “Today I Am Paul”, presents stories of ordinary people doing extraordinary work. Planning, exploring, constructing… living and growing and dying… across the Solar System. Includes these award-winning stories: Scramble (second place, Jim Baen Memorial Short Story Award, 2012) Unrefined (third place, Writers of the Future, 2014) Racing to Mars (first place, Analog Analytical Laboratory award, 2016) Plus seven more stories!

    and the possible answers behind it. The Woods will never be the same again... Steph Young has appeared on National radio shows including "Coast to Coast Am," "Midnight in the Desert," "Where did the road go?" "The Unexplained," & "Darkness Radio." Steph Young is an independent researcher, addicted to researching all Supernatural, Paranormal, Esoteric and enigmatic Mysteries. Each book seems to lead to further questions and searches for answers, as the Mysteries inevitably deepen & develop into ever more complex riddles in the spectrum of the Unknown.... Creepy true tales of strange disappearances in the woods, unexplained vanishings & mysterious Deaths. Creepy Mysteries of the Unexplained. Unexplained Disappearances & Missing people; True Stories. ....Things can get strange when you're alone in the woods....and something in the woods is taking People; something unknown that we cannot define; something that others have had the misfortune to encounter. People snatched soundlessly, never to be seen again. Or returned; dead. A strange and highly unusual predator. Highly intelligent. Very successful. And able to overpower someone in an instant.... This is a puzzle. An often deadly one. People are disappearing in the Woods. Screams heard in the distance; or, just ominous silence... The primal fear of something dangerous lurking, coming closer…..For some people, this can turn into a deadly reality. For those left behind, there is only confusion, fear, panic…..The Woods will never be the same again....

    Bring a blanket, huddle around the fire, and try to keep warm as you encounter psychotic abductors, deadly spirits and demons of the woods. When They Come Alone - One man's Halloween ritual is far more vicious than it seems. His playful prank is a mask for something more. A Monster in his Closet - A boy is troubled by something in his closet. But, as we will soon see, there is no monster in his closet. Eat Your Heart Out - A quarreling lesbian couple's camping trip goes awry. They may not survive the night when something intrudes in the night. Meet Me at the Looking Tree - A tragic tale of two boys, a towering tree, and a new pair of binoculars. When one of them goes missing, the other's life will never be the same. The Deer Cam - An avid hunter's first hunt of the season turns horrific when noises send him running home. The terror is not over when noises accompany his sleep. What Mustn't be Seen - One night, a boy hears his next door neighbor's home being invaded. But what he witnesses is much worse than a couple of thieves. He Who Waits - Ever since childhood, a girl is constantly watched by a suited man just outside her home. Nobody else can see him. Later in life, a tragedy shows the man's dreadful intentions. The Orb - A metallic, glowing sphere lands in a small town, and those who come close to it are flooded with euphoric visions. Those who touch it disappear in a flash. But unknown horrors await them on the other side. The Way of the World - A wealthy man invites a beggar over for dinner, but the menu may not be to his liking. You Should've Opened the Door - A lonely woman hears news of an escaped killer. That night, the strange knocking begins. Forgetful - A man awaits much needed sleep. But he soon realizes he has forgotten a few routine things. One of which may cost him his life. Sensations - A little girl enjoys spending the night at her grandparents, save for the fact that something visits her at night. Soon, she will learn the horrid truth of the sensations she feels at night. A Stranger's Approach - A distraught woman is having enough trouble affording life when a stranger begins to follow her. Quickly, the stalking becomes too much, and a fateful climax ensues. What people are saying about Brenden Dean's works - “Beautifully written. Absolutely amazing.” –David B. “Holy s***. That was amazing.” -Jacob S. “Now that’s how you write a f****** twist.” -Stefan T. “There’s a lot of good stories out there, but [When They Come Alone] is great.” -Fredrick H. “. . . It's very well written and personable. High praise.” -R. Bowers “F****** amazing. I love it.” -Paula M. “Oh, this is the first thing I’ve read on /r/NoSleep that actually freaked me out. Good job. Good f****** job.” -Cassie A. “Wow. Holy s***. . . The ending really got me.” -Bradley S. "This is probably the saddest story I’ve ever read on /r/NoSleep. God damn, made me cry even.

    But in recent times, alien interference has been on the rise. Why? What mysterious forces are causing an increase in these encounters, and what ultimately will be humanity’s fate? Governments around the globe are working in secret to uncover and unravel the taint of cosmic horror that infects the planet. Three investigators employed by a shadowy government agency encounter entities fueled by the malevolent energy of something known as “The Other.” As they peel back the layers obscuring the unknown horrors that inhabit the vast universe, the investigators enter a futile struggle against inhumanity, insanity and despair.T his collection of linked short stories pulls the reader into a modern take on the world of H.P. Lovecraft’s Cthulhu Mythos. The book contains the following stories: It Came From The Sea: the remains of a mysterious creature is washed ashore on a small Cape Breton village, forever changing the lives of all who see it. It Slumbers Beneath The Ice: an ancient entity of cosmic evil lies trapped in the ice of the Canadian Arctic. A mysterious cult seeks to free it from its prison, an event the investigators rush to prevent. It Lives In The Woods: A cultist summons an entity from the Dreamlands and unleashes it on this world with deadly consequences. It Hides In The Village: Small rural towns are breeding grounds for Mythos activity, where a dedicated group of followers assists The Black Pharoah in his plans to spread discord and chaos. It Lurks In The Basement: An investigator is recovering from her encounters with The Other when she learns of an entity of unspeakable evil imprisoned in the basement of a home in her neighbourhood. It Ends Where It Began: All of the investigators are brought together and return to the blighted Cape Breton village where their odyssey began and learn of the diabolical plan of a malign deity and one of the Mythos’ most active antagonists. The Happenings of December 13, 2012: The story of the investigator’s mysterious handler, and how The Other first drew him into its web of terror. This is the first book in a trilogy.

    A group of storytellers banded together to chronicle the tsunami of evil that ensued. Their scribblings depicted events so horrific, the manuscript was hidden away.Now, dear reader, you seem to have stumbled upon it.And you have opened it.You must reap what you have sown.Come, step into the pages. See firsthand what hell is capable of.Of course, just know, you won’t last long enough to scream.

    So when she finds a bag of money under a bush after dropping her kids off at school, she’d be forgiven for thinking her luck has changed for the better.Unfortunately, things go from bad to worse. She starts getting threatening letters. They claim to be from her “number one fan”, referring to a time when she was a popular actress on an Australian soap opera. The person writing them knows about the money.Unsure what to do, and wishing she’d never found the cash, paranoid and suspicious, Dana is forced to comply with her fan’s ever more demanding and bizarre requests.But when her kids are threatened, she’ll have to dig deep to turn the tables on her stalker. Yet putting her life on track will mean confronting her own murky past.

     "Now start sawing..." Meet Jason. With his loyal band of maniacs by his side, he's living the dream - torturing, raping and slaughtering his way across the sunshine state. Depravity, debasement and death are his mantras. Meet The Girl. Abducted by Jason's freewheeling gang of murderers, she's found herself trapped in an unending nightmare of atrocity and torment. The charismatic Jason is a psychopath with a sense of purpose - to bring his victims down to his level - and The Girl is his new favourite project. But his prisoner has plans of her own... With a statewide manhunt closing in fast on Jason, he and his gang are running out of time. Their killing spree and their lives are in danger of coming to a bloody end. Sanctuary is their only hope... And they're about to find a place...a secret place, known to only a very select, esteemed few. A place that never closes its doors. A place that welcomes all, regardless of their sins. Soon The Girl, Jason and all his devoted followers will come to learn that once you've walked the hallowed, ornate halls of The Club, there's only one way out. And it'll be hell to pay...

    Although smart and successful in a controlled and stable workplace, she has been taught since childhood to substitute her own judgement for that of others, leaving her naïve, gullible and ill-prepared to effectively manage the complexities of her new life.When Susan meets Mark, a charismatic and charming doctor, she thinks she has found the kind of love and passion she has longed for. But things are not as they appear with Mark, and slowly she becomes aware of the deceptive life he is leading. Seeking counsel and solace in a trusted therapist, she encourages Mark to accompany her to a session.The three year odyssey begins with intense therapy - appointments orchestrated by a psychiatrist who develops a personal stake in the couple’s progress. Secrets, lies, and silent pacts draw Susan, inexperienced and trusting, deeply into Mark’s treatment plan. The shrewd therapist’s unorthodox and manipulative schemes break all the rules, taking Susan into a world of drama, deceit, betrayal, and an excruciatingly close encounter with the law – an encounter that forces her to choose between saving Mark or saving herself.

    

    Over 1,200 pages of reading! As a plague ravages America and leaves chaos in its wake there's no time to prepare, no chance for last words, messages home, or tearful goodbyes. For the men and women immune to the virus, they have 2 options. Survive or die trying.

    Who doesn’t likes a good session of jokes? If you too are looking to add a little humor to your life and you would love to have some rib cracking laugher sessions, we have a perfect book for you. The internet is a vast repository of jokes and the list is practically too big to handle. However, not all jokes are funny and damn, we all know how much it frustrates to read a joke (and some pathetically long ones too) and then end up wondering WTF, where did that go!Heck, I didn’t even twitch an eyelid, leave apart laughing. So, to spare you from all such bloopers... We have brought for you the best jokes of 2016, compiled all together. We have spanned multiple dimensions and we are sure that you can’t have a straight face as you read the jokes. They are just too funny to simply smile. We had a cracker of a time compiling it as we broke into fits of laughter. So, are you all set to truly have a fun ride by dabbling on the best jokes that were hot on the internet?

    He has been especially trained by the newly crowned king to win over territories and annex them to the greatest empire of those times. The earth quakes and the skies shiver when Chamundeswari and Vijayendran come face to face. But is everything what it appears to be on the surface? Forget being docile, the princess with a tiger for her pet, appears to be a rebel through and through. And the warrior whose strength is to annex regions could be the very person the princess needs to save her kingdom. But will The Rebel Princess heed the words of the man who sets her on fire with a mere glance?

    After losing their small business and life savings to the government’s unfathomable shutdown, the author and her husband are forced to sell their home and move into a travel trailer. Still reeling from financial loss and the deaths of two of their beloved dogs, the pair embark on a new life in a trailer park, populated with some of the most unconventional characters you’d ever hope not to meet. There’s Gretchen, the park’s unsympathetic and conniving manager, and her puny, perverted husband, Lloyd, who “maintains” the park grounds and who gives pool algae a bad name. Daisy and Lonnie May are the author’s closest neighbors, and are, perhaps, the park’s most devoted couple. Only Daisy May happens to be Lonnie’s dog. Trailer Dogs will make you laugh, cry, and maybe even a little angry. But it will never make you bored.

    Through six interconnected books, they search for love, happiness…and a TRUE family. Don’t miss the complete box set of Deceit and Desire, a HOT Mafia romance saga by bestselling romance author, Cassie Wild.