Using examples from Promiseland and churches of all sizes around the country, this book provides step by step guidance and creative application exercises to help churches develop a thriving children’s ministry—one that strives to be the best hour of every kid’s week. Included are Scripture-based principles and practical resources for church staff members and volunteers who agree with the critical role children’s ministry plays in a local church. Making Your Children’s Ministry the Best Hour of Every Kid’s Week, based on twenty-eight years of experience at Willow Creek, explains four ministry foundations: Mission, Vision, Values, and Strategy. Content includes: Detailed answers to questions facing every children’s ministry: • What does Jesus expect from children’s ministry? • How can we evangelize lost kids and disciple saved kids at the same time, and should we? • How do we engage kids so they don’t become bored? • How do we get better at recruiting and leading volunteers? • How can our ministry be a safe place for children? • Six specific ministry values that address the needs of today’s children • Practical first steps for ministries that want to get serious about change • Clear indicators of success in children’s ministry

    The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills.Issues with customers can send even the most seasoned service professionals into red alert. But you don’t need to be a crisis counselor to effectively communicate your way out of a difficult spot. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.