Constantly changing policies. Increasing bureaucratic regulations. These are just a few of the challenges health care providers face every day; challenges that limit the ability to provide excellent patient care. Marcus' insights will give health care providers new and essential strategies to rediscover the magic and compassion between caregiver and patient.

    Strummer, Jones, Simonon and Headon tell it like it was. Accept no substitutes.The unique story of the Clash, by the Clash. The Clash were a band like no other. Pioneers of punk rock, their incendiary gigs, intelligent songwriting, definitive style and passionate idealism caught the spirit of the times and made them a worldwide phenomenon. Rolling Stone magazine declared London Calling one of the greatest albums of all time, their autobiographical documentary Westway to the World won a Grammy, and their music lives on, influencing emerging bands and exciting new audiences today.This is the only book to be created by the band and is now available as an eBook. The Clash: trendsetters, icons, revolutionaries. One of the most influential bands of their time, they have inspired bookshelves of commentary, but this is the only book to be created by the band themselves. With unprecedented access to the Clash archives and original interviews with band, this publication tells it like it was. The full story from the last gang in town. Strummer, Jones, Simonon and Headon in their own words.Reviews‘One of the greatest bands of all time.' The Edge, U2 'A massive inspiration for me.' Bernard Sumner, Joy Division and New Order 'I adore The Clash.' Pete Townshend, The Who'One of England's greatest bands.' Nick Hornby ‘What could be more fun than a book about The Clash written by The Clash - What makes this tome more worthy than the reams of unofficial Clash literature available is that in it, the band tells their story in their own words - it's packed with little secrets and playful digs - Brilliant.' Short List 'Thrilling - This is a treasure trove of hitherto undiscovered gems. Long overdue.' Classic Rock ''This book is a cracker - crammed with Clash bits and bobs.' The Sunday Times

    Credible Witness is a collection of compelling accounts from members of the police family who have witnessed or have intimate knowledge of unexplained incidents. When the world of policing and the paranormal collide, even the most hardened sceptic might have to think again. However much we think we know about the world around us, perhaps we don’t know everything.

    Too little money. An abusive father too drunk to notice his family is starving. This is the true story of a little girl's struggle to survive against the odds in the slums of 1920s south-east London.'We ain't got no drink, Pa.'I trembled as I spoke. Then somewhere inside me I found the anger, the courage to answer him back.'We don't have no grog cos you drank it all!'I knew he was going for me tonight, so I reckoned I might as well go down fighting after all.Growing up in the slums of 1920s and 30s Bermondsey, Hilda Kemp's childhood was one of chaos and fear. Every day was battleground, a fight to survive and a fight to be safe.For Hilda knew what it was to grow up in desperate poverty: to have to scratch around for a penny to buy bread; to feel the seeping cold of a foggy docklands night with only a thin blanket to cover her; to share her filthy mattress with her brothers and sisters, fighting for space while huddling to keep warm. She knew what it was to feel hunger - not the impatient growl of a tummy that has missed a meal; proper hunger, the type that aches in your soul as much as your belly.The eldest of five children, Hilda was the daughter of a hard drinker and hard hitter as well. A casual dockworker by day, a bare-knuckle fighter by night and a lousy drunk to boot, her pa honed his fists down the Old Kent Road and Blackfriars, and it was Hilda or her ma who bore the brunt of them at home.This is the powerful and moving memoir of Hilda's childhood growing up in dark, filthy, crime-ridden Bermondsey; a place where you knew your neighbours, where you kept your eyes down and your ears shut as defence against the gangs at war in the streets. It's a time when days were spent running wild down the docklands, jumping onto barges and stealing coal, racing through the dank back-streets of east London like water rats, dodging the milk cart or the rag-and-bone man.And out of this bleak landscape emerges a brave, resilient young girl whose life is a testament to the power of love and good humour. Moving, dazzling and sombre by turns, once opened this brilliant, seductive book will not let you rest.

    Staff nursing in a ward where she's challenged by an inventory driven ward sister, she reckons it's time to swap such trivialities for life as a district nurse.Independent thinking is one thing, but Jane's about to find that the drama on district can demand instant reaction; and without hospital back up, she's usually the one having to provide it. She meets a rich cast of patients all determined to follow their own individual star, and goes to Edinburgh where Queen Victoria's Jubilee Institute's nurse training is considered the cr me de la cr me of the district nursing world.Call Me Sister recalls Jane's challenging and often hilarious route to realizing her own particular dream.

    Her home on the border with China gave her some exposure to the world beyond the confines of the Hermit Kingdom and, as the famine of the 1990s struck, she began to wonder, question and to realise that she had been brainwashed her entire life. Given the repression, poverty and starvation she witnessed surely her country could not be, as she had been told “the best on the planet”?Aged seventeen, she decided to escape North Korea. She could not have imagined that it would be twelve years before she was reunited with her family.She could not return, since rumours of her escape were spreading, and she and her family could incur the punishments of the government authorities – involving imprisonment, torture, and possible public execution. Hyeonseo instead remained in China and rapidly learned Chinese in an effort to adapt and survive. Twelve years and two lifetimes later, she would return to the North Korean border in a daring mission to spirit her mother and brother to South Korea, on one of the most arduous, costly and dangerous journeys imaginable.This is the unique story not only of Hyeonseo’s escape from the darkness into the light, but also of her coming of age, education and the resolve she found to rebuild her life – not once, but twice – first in China, then in South Korea. Strong, brave and eloquent, this memoir is a triumph of her remarkable spirit.

    It tells the journey from riches to rags, from fear and suffering, to the joy of freedom and recovery.

    After being held for five days in appalling conditions in the Vélodrome d'Hiver stadium, Joseph and his family were transported by cattle car to the Beaune-la-Rolande internment camp and brutally separated: all the adults and most of the children were transported on to Auschwitz and certain death, but 1,000 children were left behind to wait for a later train. The French guards told the children left behind that they would soon be reunited with their parents, but Joseph and his new friend, Joe Kogan, chose to risk everything in a daring escape attempt. After eluding the guards and crawling under razor-sharp barbed wire, Joseph found freedom. But how would he survive the rest of the war in Nazi-occupied France and build a life for himself? His problems had just begun.Until he was 80, Joseph Weismann kept his story to himself, giving only the slightest hints of it to his wife and three children. Simone Veil, lawyer, politician, President of the European Parliament, and member of the Constitutional Council of France—herself a survivor of Auschwitz—urged him to tell his story. In the original French version of this book and in Roselyne Bosch’s 2010 film La Rafle, Joseph shares his compelling and terrifying story of the Roundup of the Vél’ d’Hiv and his escape. Now, for the first time in English, Joseph tells the rest of his dramatic story in After the Roundup.

    . . colorful descriptions make this a fun read." -Los Angeles Times "One of the best sports books of the year." -Booklist Ken Baker wanted nothing more than to play ice hockey with the pros-until a brain tumor cut his dreams short while in college. After surgery and several years of rehab, Baker, who in high school was a top prospect for the U.S. Olympic team, put his successful journalism career on hold to attempt the seemingly impossible: a comeback. He moved away from his family to become the third-string goalie for the Bakersfield Condors, an AA-level minor-league team in the dusty oil town of Bakersfield, California. At the age of thirty-one, Baker became the oldest rookie in all of pro-hockey, facing 100-m.p.h. slap shots and long bus rides, hostile fans and cheap motel rooms, body bruises, and battle-worn teammates. From his visit to an NHL training camp to his first nerve-rattled minutes as a pro, Baker joins the rookies who still dream of making it to the Show, the veterans long past their prime, and the obsessive fans who keep them going. When the season is over, Baker's pro-hockey adventure ends up teaching him nearly everything he will ever need to know about life.

    From revelations about the meanest, softest, and smelliest players in the league, to Williams’s early days as a “young man with a lot of money and not a lot of sense,” to his strong and powerful views on race, privilege, and giving back, Loose Balls is a basketball book unlike any other.No inspirational pieties or chest-thumping boasting here—instead, Jayson Williams gives us the real insider tales of refs, groupies, coaches, entourages, and all the superstars, bench warmers, journeymen, clowns, and other performers in the rarefied circus that is professional basketball.From the Trade Paperback edition.

    The themes of betrayal, romance, love and mystery underpin this epic drama - the bewitching plantation owner, Annie Palmer, the beautiful and determined slave girl, Millie, the handsome and sophisticated John Rutherford caught in the middle - a torrid love story set in the steamy climate of the tropics.

    This autobiographical history of Scientology is told by one of L. Ron Hubbard’s staunchest defenders.

    Although intense, it's written with much humour, and hope. In the author's own words: "As a schoolboy already caught up in addiction, I stood outside of a McDonald's waiting for a man I thought was my friend. A friend I met online. It would change my life forever. I was a streetwise kid growing up in a tough housing scheme. But the Internet was a new phenomenon. Euphoric Recall details my recovery from extreme trauma and addiction. As a Scottish working-class lad who grew up in a new town—Livingston—I also survived brutal experiences with suicide, violence, and severe mental health issues. One day, I decided to write a memoir about it. I hold nothing back.”

    She fell through the net of the care system and reached out for friendship, only to be consumed by an escalating spiral of abuse. This harrowing and truly shocking story captures in vivid detail how gangs of men were able to ply a child with drink and drugs, then rape her and pass her around their associates with no one seemingly able to step in and prevent it. Cassie was lost in a world of appalling degradation for years before a local policeman and caring social worker became instrumental in helping her to escape and rebuild her life. In 2016, the largest case of child sexual exploitation ever brought to trial at that time in the UK resulted in the conviction of 17 men. Since Cassie's abusers were jailed, child safeguarding policies have improved so that vulnerable children like Cassie should never again fall through the net and become prey.

    and trying, and trying some more? How far do you go to achieve your dream of having children?So Close is the heart wrenching, exhilarating, devastatingly funny story of Tertia Albertyn's battle with infertility. Tertia wanted a baby so badly she went through nine IVFs. Most people give up after the third.I don't think I am being brave at all. I am just too terrified NOT to try again.In her worst nightmare she could never have imagined that making a baby would take her four years, each treatment bringing her and her husband Marko closer and closer to creating their family.During Tertia's journey everything that can go wrong does go wrong. Until, finally, everything goes just right.Tertia is as hilarious as she is irrepressible, as approachable as she is knowledgeable. If you are struggling with infertility, have triumphed over infertility or have felt empathy with someone who is going through this experience, you will find a friend in Tertia.