However there comes a time in every writer’s life when the need to have one’s work appreciated by others overcomes the reticence of their nature. With this book, I have reached the point where I can let you, the reader, enter. See me. Maybe some of the poems here will resonate with you, and that understanding, that secret “yes, I know what she means”, from a stranger, is what I seek.

    Introduction to Services Chapter 2. Conceptual Framework for the Book: The Gaps Model of Service Quality PART TWO: FOCUS ON THE CUSTOMER Chapter 3. Consumer Behavior in Services Chapter 4. Customer Expectations in Services Chapter 5.

    As a young woman, her worst childhood fears were confirmed when her fiance broke off their engagement without an explanation. Heartbroken and vulnerable, Sheila was easy prey to the worst type of man - a man who turned his back on her when she told him she was carrying his child. In Fifties Britain, an unmarried, pregnant girl received,not sympathy but censure and contempt. Shunned by most of her family, Sheila ended up in a Church of England home for unmarried mothers, with no apparent alternative than to give up her child for adoption. But when she held her newborn daughter in her arms for the first time, Sheila knew she had to do the unthinkable: bring up her baby on her own in a society that would condemn her for it. Sheila Tofield is a proud grandmother living in Chichester and The Unmarried Mother is her first book. Her touching story was picked up by Penguin when she entered the hugely successful life story competition with Saga Magazine.

    After all, he has secretly had a vasectomy. This is just the first of a series of blows that start to rain upon him. His chain of dress shops that was intended to lift him to the heights of prosperity that he had always dreamed about is feeling the chill winds of recession, and his teenage son has decided to make a mysterious trip to Spain instead of launching himself on the career that his parents expected. 'Life is a tease, ' Max decides, 'a series of receding targets designed to keep you on the move, like a laboratory experiment with rats.' His two drinking companions, Alec, a headmaster, and Laurie, a swashbuckling businessman, also find that middle age doesn't bring peace. Alec for years has secretly being living in sin; putting the matter right doesn't bring its expected happiness. And Laurie is married to an aggressive lady who thinks nothing of clipping off his moustache while he sleeps, or serving him a dog-food omelette. Worst of all, the three of them discover that the years spent being devoted parents have not produced the fine young offspring that they had set their hearts on. So what can the future hold for Max, with a child of unknown provenance on the way? At least there is always the solace of the Comedy Hotel.

    

    

    Then a brutal encounter leaves her pregnant at seventeen. Unwilling to break her widowed mother's heart, Beth bears her secret alone and gives up her baby daughter for adoption. It seems her desperate gamble has succeeded. She finishes school, takes on a challenging job and meets Michael, charming eldest son of the wealthy Rushton family. She has to fight both class prejudice and the jealousy of her old enemy Ursula to win him - but when he asks her to marry him, Beth faces a dilemma. Does she dare tell Michael her guilty secret and risk losing him? And even if he stands by her, can she bear the certainty that the brutal stranger who fathered her child will be at her wedding?

    Perfect for fans of Val McDermid, Karin Slaughter and Patricia Cornwell.'The Queen of Crime' - Woman & Home on Hard GirlsThe deadly DI Kate Burrows trilogy: the only time Martina's written from the Old Bill's perspective.Kate is the hard-but-fair copper whose investigations - and heart - become dangerously entwined with London's most infamous gangster, Patrick Kelly. But when there's a killer on the loose, Kate Burrows is the only woman for the job. THE LADYKILLER. BROKEN. HARD GIRLS.

    

     DROP DEAD BEAUTIFUL From Miami to Beverly Hills, from Mexico City to Acapulco to Las Vegas, dynamically sexy Lucky Santangelo and sweet-as-sin daughter, Max, are turning up the heat. So is Anthony Bonar, the son of Lucky's one-time godfather and lethal enemy, Enzio Bonatti. Lucky is preparing for the opening of her multibillion-dollar hotel complex in Las Vegas, The Keys, but Bonar-a vicious killer-is out to stop her any way he can. Meanwhile, sixteen-year-old Max has run off to Big Bear with a man she's met on the Internet. But he turns out to be a vengeful predator with a long-standing grudge against Lucky... So begins a non-stop thrill ride as Lucky builds her dream resort-and Max follows her dreams, and proves she's more than just a little Lucky. She's a kick-ass survivor. GODDESS OF VENGEANCE Passion. Beauty. Brains. Success. Lucky has everything her name implies. And as the force behind a high-profile casino and hotel complex, Lucky has exactly what billionaire businessman Armand Jordan is determined to take from her-and he's not afraid to play dirty. Meantime, Lucky's son Bobby is dealing with shady Russian investors and a hot new girlfriend, who happens to be a deputy D.A. While teenage Max is busy embarking on an affair with a sexy young movie star. It's business as usual for the Santangelo clan...But this time, it just might take more than Lady Luck for them all to come out on top.Jackie Collins knows a thing or two about life in the fast lane [with] her wry sense of humor and spitfire approach. -BazaarThis edition of the book is the deluxe, tall rack mass market paperback.

    Oswaal The Invisible Man for Class 12Highlights : · Summary in English & Hindi· Unabridged Edition· As per latest CBSE Syllabus· Long Reading Text

     Eagles Rising. Books 1 & 2 in bestselling author Richard Foreman's epic Augustus series are now available in this must-have collective edition. AUGUSTUS: SON OF ROME 'Augustus: Son of Rome' tells the story of the assassination of Julius Caesar and the rise of his heir, Gaius Octavius, as he journeys to Rome from Apollonia. We see a boy grow into a man as Octavius develops the moral courage, intelligence and ruthlessness that will finally see him become Augustus, Emperor of Rome. The pen and sword will be employed to defeat his enemies and Octavius will earn the name of "Caesar". Yet Rome will exact its price - and triumph will be accompanied by tragedy. Julius Caesar, Cicero, Cleopatra, Mark Antony, Brutus and Marcus Agrippa all feature in this epic adventure, which will appeal to fans of Shakespeare, Plutarch and Conn Iggulden alike. AUGUSTUS: SON OF CAESAR Caesar is dead - murdered by Marcus Brutus and his fellow conspirators. Mark Antony now holds power in Rome, through his position as consul and the legions under his command. Brutus has fled the capital, along with Cassius Longinus. Cicero is a shadow of the force he once was. The Senate are unable or unwilling to oppose Antony but Octavius, Caesar's heir, is daring to defy Rome's new dictator. Octavius - along with Marcus Agrippa and the centurion Lucius Oppius - must first negotiate the treacherous politics of the capital and then recruit an army, in order to defeat their enemies. War is inevitable. The fate of Rome will be decided on the battlefield rather than in the Forum. Caesar is dead. Long live Caesar. Recommended for fans of Conn Iggulden, Ben Kane and Simon Scarrow. Richard Foreman is the bestselling historical novelist of the Sword of Rome and Sword of Empire series. He has also written Band of Brothers: The Complete Campaigns, based upon Henry V and the Agincourt campaign, as well as a series of novels charting the rise of Augustus Caesar and Marcus Agrippa (Augustus: Son of Rome and Augustus: Son of Caesar). He lives in London. Praise for Spies of Rome: Blood & Honour "An arresting opening that leads into a thoroughly gripping story. Impressive research and understanding of the period allows Richard Foreman to move so seamlessly and effectively from historical epic to historical detective thriller. A must read for fans of Steven Saylor." Peter Tonkin, author of 'The Ides'.

    Bentuknya yang ringkas, multifungsi, dan selalu dibawa kemana saja, membuat ponsel mulai menjadi favorit untuk mengabadikan momen dalam bentuk foto, yang kadang datang tidak terduga.Berkembangannya fotografi ponsel ini didukung oleh perkembangan teknologi, salah satunya aplikasi berbagi foto fenomenal bernama Instagram.Buku ini mengupas lengkap aplikasi Instagram, mulai dari langkah-langkah penggunaan sampai cara mengoptimalkannya, juga membahas teknik fotografi ponsel, olah digital secara langsung di ponsel, dan tool-tool pilihan lainnya yang membuat hasil foto kamu lebih keren.Ayo, jepret, abadikan, dan bagikan!-----With a compact forms, multifunctional, and always carry anywhere, makes smartphone as favorite devices to capture the moment, which sometimes come unexpectedly.The rise of mobile photography is supported by the development of technology, the one phenomenal photo sharing app called Instagram.The book examines in detail applications Instagram, ranging from the use of measures to optimize the way, also discusses photographic techniques phones, digital though directly on mobile phones, tools and other options that make the images you cooler.Come on, snap, capture, and share!

    All she wants to do is make her mark in the world to make her family proud. But when she has an unexpected encounter with a sexy stranger, everything in her life is bound to change. Is he the perfect man that he appears to be? Or is there more to him than what meets the eye?Find out what happens in part one of His Obsession!