Her routine and colourless existence is disrupted one winter evening when she happens upon the aftermath of a car crash and hears the last words of the driver, Alys Kyte. When Alys's family makes contact in an attempt to find closure, Frances is given a tantalising glimpse of a very different world: one of privilege and possibility. The relationships she builds with the Kytes will have an impact on her own life, both professionally and personally, as Frances dares to wonder whether she might now become a player in her own right.