It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

    Naturally, that means John Walkenbach returns with a new edition of his bestselling VBA Programming book and covers all the methods and tools you need to know in order to program with Excel. With this comprehensive guide, Mr. Spreadsheet shows you how to maximize your Excel experience using professional spreadsheet application development tips from his own personal bookshelf.Featuring a complete introduction to Visual Basic for Applications and fully updated for the latest features of Excel 2013, this essential reference includes an analysis of Excel application development and is packed with procedures, tips, and ideas for expanding Excel's capabilities with VBA.Offers an analysis of Excel application development and a complete introduction to VBA Features invaluable advice from Mr. Spreadsheet himself, bestselling author John Walkenbach, who demonstrates all the techniques you need to create Excel applications, both large and small Covers navigating the Excel interface, formatting worksheets, interacting with other Office applications, working with collaboration tools, and using sample workbooks and John Walkenbach's award-winning Power Utility Pak to help enhance your Excel skills Provides tips, tricks, and techniques for expanding Excel's capabilities with VBA that you wont find anywhere else Excel 2013 Power Programming with VBA is packed with procedures, tips, and ideas for achieving Excel excellence with VBA.

    Spammers, virus writers, phishermen, money launderers, and spies now trade busily with each other in a lively online criminal economy and as they specialize, they get better. In this indispensable, fully updated guide, Ross Anderson reveals how to build systems that stay dependable whether faced with error or malice. Here's straight talk on critical topics such as technical engineering basics, types of attack, specialized protection mechanisms, security psychology, policy, and more.

    This bestselling Sybex study guide covers 100% of all exam objectives. You'll prepare for the exam smarter and faster with Sybex thanks to expert content, real-world examples, advice on passing each section of the exam, access to the Sybex online interactive learning environment, and much more. Reinforce what you've learned with key topic exam essentials and chapter review questions. Along with the book, you also get access to Sybex's superior online interactive learning environment that includes: Four unique 250 question practice exams to help you identify where you need to study more. Get more than 90 percent of the answers correct, and you're ready to take the certification exam. More than 650 Electronic Flashcards to reinforce your learning and give you last-minute test prep before the exam A searchable glossary in PDF to give you instant access to the key terms you need to know for the exam Coverage of all of the exam topics in the book means you'll be ready for: Security and Risk Management Asset Security Security Engineering Communication and Network Security Identity and Access Management Security Assessment and Testing Security Operations Software Development Security

    It runs on PCs rather than servers and is ideal for small- to mid-sized businesses and households. But Access is still intimidating to learn. It doesn't help that each new version crammed in yet another set of features; so many, in fact, that even the pros don't know where to find them all. Access 2007 breaks this pattern with some of the most dramatic changes users have seen since Office 95. Most obvious is the thoroughly redesigned user interface, with its tabbed toolbar (or "Ribbon") that makes features easy to locate and use. The features list also includes several long-awaited changes. One thing that hasn't improved is Microsoft's documentation. To learn the ins and outs of all the features in Access 2007, Microsoft merely offers online help.Access 2007: The Missing Manual was written from the ground up for this redesigned application. You will learn how to design complete databases, maintain them, search for valuable nuggets of information, and build attractive forms for quick-and-easy data entry. You'll even delve into the black art of Access programming (including macros and Visual Basic), and pick up valuable tricks and techniques to automate common tasks -- even if you've never touched a line of code before. You will also learn all about the new prebuilt databases you can customize to fit your needs, and how the new complex data feature will simplify your life. With plenty of downloadable examples, this objective and witty book will turn an Access neophyte into a true master.

    100% complete coverage of all objectives for exam RH302 Exam Readiness Checklist at the front of the book--you're ready for the exam when all objectives on the list are checked off Inside the Exam sections in every chapter highlight key exam topics covered Real-world exercises modeled after hands-on exam scenarios Two complete lab-based exams simulate the format, tone, topics, and difficulty of the real exam Bonus content (available for download) includes installation screen review, basic instructions for using VMware and Xen as testbeds, and paper and pencil versions of the lab exams Covers all RH302 exam topics, including: Hardware installation and configuration The boot process Linux filesystem administration Package management and Kickstart User and group administration System administration tools Kernel services and configuration Apache and Squid Network file sharing services (NFS, FTP, and Samba) Domain Name System (DNS) E-mail (servers and clients) Extended Internet Services Daemon (xinetd), the Secure package, and DHCP The X Window System Firewalls, SELinux, and troubleshooting

    Dobbs Jolt Award Finalist since Bruce Schneier's Secrets and Lies and Applied Cryptography!Adam Shostack is responsible for security development lifecycle threat modeling at Microsoft and is one of a handful of threat modeling experts in the world. Now, he is sharing his considerable expertise into this unique book. With pages of specific actionable advice, he details how to build better security into the design of systems, software, or services from the outset. You'll explore various threat modeling approaches, find out how to test your designs against threats, and learn effective ways to address threats that have been validated at Microsoft and other top companies.Systems security managers, you'll find tools and a framework for structured thinking about what can go wrong. Software developers, you'll appreciate the jargon-free and accessible introduction to this essential skill. Security professionals, you'll learn to discern changing threats and discover the easiest ways to adopt a structured approach to threat modeling.Provides a unique how-to for security and software developers who need to design secure products and systems and test their designs Explains how to threat model and explores various threat modeling approaches, such as asset-centric, attacker-centric and software-centric Provides effective approaches and techniques that have been proven at Microsoft and elsewhere Offers actionable how-to advice not tied to any specific software, operating system, or programming language Authored by a Microsoft professional who is one of the most prominent threat modeling experts in the world As more software is delivered on the Internet or operates on Internet-connected devices, the design of secure software is absolutely critical. Make sure you're ready with Threat Modeling: Designing for Security.

    The text is based on the modern limit states approach to design and covers areas such as the properties of steel, types of steel structures, important areas of structural steel technology, bolted connections, welded connection, design of trusses, design of plate girders, and design of beam columns. Each chapter features solved examples, review questions, and practice problems as well as ample illustrations that supplement the text. Chapters on advanced topics such as protection of steel structures against corrosion and fire, fatigue resistant design, and design for torsion have been included in a CD that accompanies the book.

     "A story with laugh out loud moments, heart-rending events and a nice easy flowing style." --Trip Fiction "Anyone who likes their romance with a touch of realism and not too much syrup will adore this book." --Read Reviewed WHAT WOULD YOU DO IF YOUR WIFE ORGANIZED A THREESOME FOR YOU ON YOUR HONEYMOON? Scott is shocked by his wife Hannah's suggestion, but hesitantly agrees to go along with it. Back home, both feel a little guilty about their encounter with a Thai woman called Marilyn, but soon put it behind them when they discover Hannah is pregnant. Then Marilyn turns up on their doorstep, six months pregnant, and Scott comes to realize that in life there is often a price to pay for indiscretion. Squeezed is a story about family, and how sometimes we don't appreciate what we've got until it's gone. Perfect for fans of Graeme Simsion, Tracy Bloom, Sue Moorcroft, Jojo Moyes and Cecelia Ahern ALSO BY DAVID ATKINSON LOVE BYTE

    Although many developers feel that XP is rooted in commonsense, its vastly different approach can bring challenges, frustrations, and constant demands on your patience.Unless you've got unlimited time (and who does these days?), you can't always stop to thumb through hundreds of pages to find the piece of information you need. The Extreme Programming Pocket Guide is the answer. Concise and easy to use, this handy pocket guide to XP is a must-have quick reference for anyone implementing a test-driven development environment.The Extreme Programming Pocket Guide covers XP assumptions, principles, events, artifacts, roles, and resources, and more. It concisely explains the relationships between the XP practices. If you want to adopt XP in stages, the Extreme Programming Pocket Guide will help you choose what to apply and when. You'll be surprised at how much practical information is crammed into this slim volume.O'Reilly's Pocket Guides have become a favorite among developers everywhere. By providing a wealth of important details in a concise, well-organized format, these handy books deliver just what you need to complete the task at hand. When you've reached a sticking point in your work and need to get to a solution quickly, the new Extreme Programming Pocket Guide is the book you'll want to have beside your keyboard.

    What many users don't realize is that the deceptively simple components that make Google so easy to use are the same features that generously unlock security flaws for the malicious hacker. Vulnerabilities in website security can be discovered through Google hacking, techniques applied to the search engine by computer criminals, identity thieves, and even terrorists to uncover secure information. This book beats Google hackers to the punch, equipping web administrators with penetration testing applications to ensure their site is invulnerable to a hacker's search. Penetration Testing with Google Hacks explores the explosive growth of a technique known as "Google Hacking." When the modern security landscape includes such heady topics as "blind SQL injection" and "integer overflows," it's refreshing to see such a deceptively simple tool bent to achieve such amazing results; this is hacking in the purest sense of the word. Readers will learn how to torque Google to detect SQL injection points and login portals, execute port scans and CGI scans, fingerprint web servers, locate incredible information caches such as firewall and IDS logs, password databases, SQL dumps and much more - all without sending a single packet to the target Borrowing the techniques pioneered by malicious "Google hackers," this talk aims to show security practitioners how to properly protect clients from this often overlooked and dangerous form of informationleakage. *First book about Google targeting IT professionals and security leaks through web browsing. *Author Johnny Long, the authority on Google hacking, will be speaking about "Google Hacking" at the Black Hat 2004 Briefing. His presentation on penetrating security flaws with Google is expected to create a lot of buzz and exposure for the topic. *Johnny Long's Web site hosts the largest repository of Google security exposures and is the most popular destination for security professionals who want to learn about the dark side of Google.

    Writing code that handles unexpected errors and still works is really hard. Most of us learn by trial and error. This short book removes the uncertainty. With over 100 pages of content and dozens of working examples, you’ll learn everything from the mechanics of how exceptions work to how to design a robust failure management architecture for your app or library. Whether you are a Ruby novice or a seasoned veteran, Exceptional Ruby will help you write cleaner, more resilient Ruby code.

    I asked other people and they didn't seem to know how these things work, or at least they couldn't explain them in a way that I could understand. Counter Hack Reloaded is the clearest explanation of these tools I have ever seen. Thank you!" --Stephen Northcutt, CEO, SANS Institute "Ed Skoudis does it again! With this new edition, Ed takes a phenomenal work to the next level! This book is a 'must-have' and a 'must-read' for anyone remotely associated with computers and computer security." --Harlan Carvey, CISSP, author of Windows Forensics and Incident Recovery "Ed Skoudis is a rare individual. He knows the innards of all the various systems, knows all the latest exploits and defenses, and yet is able to explain everything at just the right level. The first edition of Counter Hack was a fascinating read. It's technically intriguing and very clear. . . . A book on vulnerabilities, though, will get out of date, and so we definitely needed this updated and significantly rewritten second edition. This book is a wonderful overview of the field." --From the Foreword by Radia Perlman, series editor, The Radia Perlman Series in Computer Networking and Security; author of Interconnections; and coauthor of Network Security: Private Communications in a Public World "What a great partnership! Ed Skoudis and Tom Liston share an uncanny talent for explaining even the most challenging security concepts in a clear and enjoyable manner. Counter Hack Reloaded is an indispensable resource for those who want to improve their defenses and understand the mechanics of computer attacks." --Lenny Zeltser, coauthor of Malware: Fighting Malicious Code "Ed Skoudis does it again! With this new edition, Ed takes a phenomenal work to the next level! This book is a 'must-have' and a 'must-read' for anyone remotely associated with computers and computer security." --Harlan Carvey, CISSP, author of Windows Forensics and Incident Recovery "In addition to having breadth of knowledge about and probing insights into network security, Ed Skoudis's real strength is in his ability to show complex topics in an understandable form. By the time he's done, what started off as a hopeless conglomeration of acronyms starts to sound comfortable and familiar. This book is your best source for understanding attack strategies, attack tools, and the defenses against both." --William Stearns, network security expert, www.stearns.org "This book is a must-have for anyone in the Internet security game. It covers everything from the basic principles to the fine details of online attack methods and counter-strategies and is very engagingly written." --Warwick Ford, coauthor of Secure Electronic Commerce For years, Counter Hack has been the primary resource for every network/system administrator and security professional who needs a deep, hands-on understanding of hacker attacks and countermeasures. Now, leading network security expert Ed Skoudis, with Tom Liston, has thoroughly updated this best-selling guide, showing how to defeat today's newest, most sophisticated, and most destructive attacks.For this second edition, more than half the content is new and updated, including coverage of the latest hacker techniques for scanning networks, gaining and maintaining access, and preventing detection. The authors walk you through each attack and demystify every tool and tactic. You'll learn exactly how to establish effective defenses, recognize attacks in progress, and respond quickly and effectively in both UNIX/Linux and Windows environments.Important features of this new edition includeAll-new "anatomy-of-an-attack" scenarios and tools An all-new section on wireless hacking: war driving, wireless sniffing attacks, and more Fully updated coverage of reconnaissance tools, including Nmap port scanning and "Google hacking" New coverage of tools for gaining access, including uncovering Windows and Linux vulnerabilities with Metasploit New information on dangerous, hard-to-detect, kernel-mode rootkits

    In The 30-Minute Stock Trader, Laurens will take you through all of the steps to create your own automated stock trading strategy that’s proven and based on historical price action data. He will also show you how to suit the strategy to your lifestyle. You simply need to follow your computer’s instructions, and you’ll never need to listen to the financial media again. In this book, you’ll discover: Why the classical investment approach most people use is doomed to fail Proof that automated trading works How to uncover your “trading personality” Three proven strategies—with exact numbers, entry and exit rules, and charts and graphs The “missing ingredient” to financial freedom The secret twelve-ingredient recipe of a profitable, automated trading strategy With The 30-Minute Stock Trader, you’ll have complete knowledge about how to build your own, personalized trading strategy to achieve financial freedom and live the way you choose.